I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nigh... See more
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644 Locust St, 66044, Lawrence, United States
Replied to 100% of negative reviews
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Customer service was very helpful when I ordered my rug. The rug was delivered sooner than anticipated and is beautiful.
Reply from Hedgeapple
I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nightmare, purchased the same rug from Hedgeapple at a better price (best price I could find online) and the rug was at my door within a few days. I even forgot to input my welcome code discount, and customer service quickly and kindly applied it. Just a great experience all around and will definitely be shopping here again.
Reply from Hedgeapple
Your website was very easy to navigate and checkout was quick. I had an issue with a discount code and emailed you guys. The issue was addressed immediately.
Reply from Hedgeapple
Shipping time is not as indicated when checking was advised 7-10 days it’s been a month! No one can give me an answer on where my sofa is!
Reply from Hedgeapple
Reply from Hedgeapple
My experience with Hedgeapple was first rate! I have never purchased anything from them and I had a bad experience with another small furniture company, so I was a little hesitant. But I am happy to report Hedgeapple exceeded my expectations in every way! I love my new table and it was easy to set up White Glove delivery service. Thank you!
Reply from Hedgeapple
The rug was not is stock. We had the option of cancelling the order and getting a refund or waiting for it to come in.There was good communication regarding the status of the rug. It arrived a bit earlier than predicted and it is perfect on our deck
Reply from Hedgeapple
Truly one of the best companies I’ve ever dealt with. An actual person answers your call each & every time & they are so nice, professional & a pleasure to deal with. In addition they always answer any questions you might have. Their return policy is the best & they ship free. A company who you can trust, which is hard to come by today.
Reply from Hedgeapple
Fast shipping on a back ordered item. Everything came securely packaged!
Reply from Hedgeapple
Our mirror arrived damaged. However, Hedgeapple was responsive and quickly replaced the mirror!
Reply from Hedgeapple
Purchased product off website. Accurate description, quality product, timely delivery.
Reply from Hedgeapple
I bought the teal planter, they sent what they had in stock, the blue planter…
Reply from Hedgeapple
Absolutely loved the bedroom furniture from Hedgeapple! The designs are so unique and well-crafted. They truly bring a warm and cozy vibe to my space. Highly recommend!
Reply from Hedgeapple
Reply from Hedgeapple
Fast, efficient service with clear communication. I'm very pleased and impressed that they got me a table that was quickly sold out. Thank you Hedge Apple.
Reply from Hedgeapple
Good communication, product shipped on time, good price, quality excellent condition
Reply from Hedgeapple
I purchased a small flower pot that unfortunately arrived broken, through no fault of the team at Headgeappls. Amber was quick and helpful getting a replacement ordered, which arrived soon in safe condition. Many thanks to the team for the quick turnaround and excellent customer service.
The garden stool was packed perfectly and arrived on time. Quality product at a good price.
Reply from Hedgeapple
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