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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent customer service, highlighting the team's helpfulness, knowledge, and efficiency in resolving issues. Consumers appreciate the prompt responses and the ability to speak with real people, without excessive waiting times. People value the diverse product selection, ranging from low to high price points, and the frequent price reductions on high-end items. Consumers are pleased with the fast shipping and the excellent quality of the products, which often exceed expectations. The delivery service is generally well-regarded, with items arriving well-packaged and in excellent condition. However, some reviewers have mixed opinions about the order process, while others have reported issues with the website.

Based on these reviews

Rated 4 out of 5 stars
Verified

Everything I order is good quality. Returning items is easy. But wait time on a piece of furniture I ordered made me cancel the item. Since I canceled, I was unable to find a replacement item that I... See more

Company replied

Rated 5 out of 5 stars
Verified

I called your customer service with a question about an armoire I wanted to order. The gal I spoke to was absolutely delightful and very helpful. It’s been such a long time that I placed an order wit... See more

Company replied

Rated 5 out of 5 stars
Verified

Vicky M. was gave the absolute best assistance I could ever wish for. On a scale of 10, I rate Vicky M. 10 out of 10. She helped me return a defective wall waterfall and purchase a new one. The old... See more

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Rated 5 out of 5 stars
Verified

I have been looking for just one drawer knob for my recently purchased vanity and one of the knobs broke off. And I been looking specifically for a different one from the others on my vanity. Speci... See more

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Rated 5 out of 5 stars
Verified

Your representative Ketra was extremely thorough with handling the mishap with us getting the wrong order. And the complications we had with Wayfair originally handling the order. She made herself ver... See more

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Rated 5 out of 5 stars
Verified

I received a rug pad Í did not order, not the rug i ordered. The rug came from Wayfair notbPerigold where I ordered the rug. Inwas confused. I called Wayfair and a very helpful young lady named Tet... See more

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Rated 5 out of 5 stars
Verified

Company has efficiency and great customer service. I get a good vibe when doing business with them vs. other sellers like OKL and Kathy Kuo

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Rated 5 out of 5 stars
Verified

Great experience so far! Easy to order online, product arrived in just two days. Quality appears to be great. More scheduled to arrive tomorrow.

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Rated 5 out of 5 stars
Verified

I was searching for crowns . Then I found you . Your products were Beautiful and Enticing. I have them. Two Beautiful Criwns. Love them Thanks for being there when needed most . Patrucia Turn... See more

Company replied

Rated 5 out of 5 stars
Verified

Friendly and knowledgeable staff. Helpful and efficient. I talked to three different people with my various questions and all were great. Consistent information. Real people on the phone! No... See more

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Rated 5 out of 5 stars
Verified

Perigold has an inventory of low to high prices. I work with Design Clients who will spend money for key pieces but want to save money on other pieces that aren’t the focal point. I love the quality t... See more

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Rated 5 out of 5 stars
Verified

I had problems with your website. Tasheena in customer service answered my questions, then took my order and placed it for me - very efficient and helpful

Company replied

Rated 5 out of 5 stars
Verified

Perigold has the best customer service team. I had to call twice, got 2 different people. My wallpaper was shipped from the UK and was stuck in customs. I owed money COD on my pkg. I found out this w... See more

Company replied

Rated 5 out of 5 stars
Verified

I have purchased a number of items over the years. The process has been very easy and quick. In every case the products I have purchased has always arrived well packed, in excellent condition and have... See more

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Rated 5 out of 5 stars
Verified

Crystal, your customer service representative, went above and beyond to help me choose the correct silk flower arrangement, and cancel the one that was not correct. She was absolutely lovely and pati... See more

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Rated 5 out of 5 stars
Verified

I Discovered Perigold in 2019, and have truly purchased the most unique and different things as well as cool things, Love the shopping experience and the way its delivered. truly a 5* company.

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Rated 5 out of 5 stars
Verified

I ordered an outdoor shower. It shipped super fast as I received the « how was your delivery experience » email 4 days before the expected delivery. Sounded great, except nothing got delivered. I cal... See more

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Rated 5 out of 5 stars
Verified

Overall, I am very pleased with Perigold. The selection and service are excellent. I just purchased two ottomans. They were well-packaged and shipped quickly. They look fantastic, and they are ver... See more

Company replied

Rated 3 out of 5 stars
Verified

When I ordered 4 bar stools they were ready for 7-10 day delivery. I quickly received one. On the same day I received it I got an email saying the other three would be a month out on delivery. I have... See more

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Rated 5 out of 5 stars
Verified

Incredible level of customer service!!! At least 5 issues where Perigold knew answers, researched answers, held my hand through the process, gave me their direct #, gave incredible detailed informatio... See more

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Rated 5 out of 5 stars
Verified

Perigold is VERY EASY TO WORK WITH! Whether it’s questioning a purchase, or a return, they are very professional!

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Rated 3 out of 5 stars
Verified

It wasnt your fault, colors look different on a computer than in person. I should have paid the $7 for a sample. I was trying to match a teal blue. What I received from you was a teal green. I cannot... See more

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Rated 5 out of 5 stars
Verified

I like that you have free shipping and the items arrive very promptly. Unfortunately the shelf I ordered appeared to have been used. There were a lot of finger prints and what looked like food stain... See more

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Rated 5 out of 5 stars
Verified

Beautiful, quality rug, dense and feels good to bare feet. The pattern is artfuland it came quickly and in good shape.

Company replied

Rated 5 out of 5 stars
Verified

Where do I begin? Prompt response. Actually spoke to real person and did not have to wait 45 min! Problem resolved immediately.

Company replied

Rated 3 out of 5 stars
Verified

Ordering experience was great, good service when u call them. Delivery guys did not point out a defect they saw so we were disappointed. Now I have to go through the whole process of reporting the def... See more

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Rated 3 out of 5 stars
Verified

well, honestly.. i am disappointed in the large brass bowl. it was easy to order and shipping was very fast and i had confidence the Perigold brand having good experience previously. I found the bowl... See more

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Rated 5 out of 5 stars
Verified

Easy online order that arrived in 7 days. Item was exactly as advertised and excellent quality. It was on sale which made it a good deal . I will enjoy using the Jardinare linen table cloth for a long... See more

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Rated 5 out of 5 stars
Verified

I ordered a Reed & Barton Silver chest and it had a discoloration of the finish on the top of the chest. They immediately sent me a replacement and a label to return the defective chest.

Company replied

Rated 5 out of 5 stars
Verified

Helpful, knowledgeable, courteous. Stephanie extremely knowledgeable in helping me make a decision on the best furniture for my house.

Company replied

Rated 5 out of 5 stars
Verified

Very fast shipping, great quality and always fair pricing. Pillows are perfect size and filling is wonderfully comfortable.

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Rated 5 out of 5 stars
Verified

Very helpful website. Nice selection of items. Had problem getting the app. Never could get the app. I did lace an order. Would like to still have the app.

Company replied

Rated 5 out of 5 stars
Verified

I just love the quilt… It is a perfect texture and color and weight… Can’t wait to finish the bedroom!

Company replied

Rated 5 out of 5 stars
Verified

I love your products-especially your wall art. I just received my picture of the golden in the water with a stick in his mouth and I love it! I wish I could get my wall art faster. But everything I do... See more

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Rated 5 out of 5 stars
Verified

Was very happy with my mirror however finger towels did not go well with decor so have returned them for a refund to apply to another color.

Company replied

Rated 5 out of 5 stars
Verified

The person on the phone was really helpful and the whole process was great! I was also excited to find the fixtures I wanted on sale. It was all very nice.

Company replied

Rated 5 out of 5 stars
Verified

Products are always better than expected at a price I can afford.

Company replied

Rated 5 out of 5 stars
Verified

Great selection of high quality, collectible Christmas ornaments. Excellent pricing at this time. Quick delivery. Easy process.

Company replied

Rated 5 out of 5 stars
Verified

Diverse product selection at varying price points. Frequent price reductions on high-end items. Outstanding customer service and shipping options.

Company replied

Rated 5 out of 5 stars
Verified

I have purchased several things from Perigold and have loved them!

Company replied

Rated 5 out of 5 stars
Verified

Great website and selections! My order shipped quickly. Can't wait to get the package!

Company replied

Rated 5 out of 5 stars
Verified

The customer service is amazing. All of the items I have purchased exceeded expectations.

Company replied

Rated 5 out of 5 stars
Verified

Quality merchandise at great pricing and love the free shipping!

Company replied

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Company details

  1. #102 of 156 best companies in Furniture Store
  2. #7 of 14 best companies in Bathroom Supply Store
  3. #20 of 36 best companies in Bedroom Furniture Store
  4. #8 of 10 best companies in Kitchen Furniture Store
  5. #16 of 24 best companies in Living Room Furniture Store
  6. #12 of 21 best companies in Outdoor Furniture Store

Written by the company

The destination for luxury home. We've brought together the world’s best design brands, all in one place. Above all else, we believe that beautiful designs made with uncompromising quality are worth the investment. From traditional to modern, indoors and out, our curated selection spans every style and space, so you can create a look that's uniquely yours. The best part? We promise an extraordinary experience at every step. Need inspiration? Browse hand-selected picks from well-known interior designers in our Design Shops, or schedule a complimentary session with our Design Services team to help customize a sofa or design a full room. Enjoy reliable and free white-glove delivery on most items. And if you're not satisfied -- whether the piece isn't quite what you expected or you find a better price? Our Concierge Team will make it right, guaranteed. Life's too short for ordinary. Unlock extraordinary.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

956 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

I feel confident in purchasing items…

I feel confident in purchasing items from Perigold. The items arrived quickly and the items were as advertised. I purchased a lamp from another company while unbeknownst to me was ill reputable. I should have spent a few extra dollars and purchased from Perigold instead.

October 7, 2025
Perigold logo

Reply from Perigold

Hi Patricia, thank you for your review! We're very happy to hear that you are happy with your order from us.

Rated 4 out of 5 stars
Verified

Lumbar Pillow

The website easy to navigate
The pillow is as described / color - texture
Appears well made
The firmness of the pillow less than I prefer however I do like very dense pillows

October 7, 2025
Rated 5 out of 5 stars
Verified

Perigold and HiTeak - a winning combination

The ordering process was incredible. Spoke to a woman at Perigold who understood we needed the chairs in 5 days. The chairs were delivered in 2 days. We were able to track the package to determine which day it would be delivered which was so helpful. The HiiTeak director chairs exceeded our expectations. Beautifully crafted and comfortable. The chairs also fold up easily for storage. We are looking into purchasing more HiTeak products for our outdoor space.

October 4, 2025
Rated 5 out of 5 stars
Verified

Perigold treats customers with care.

It was a casual discovery this site, buththe times i have done business with it, I am satisfied. They deliver intime my orders and and all are in good quality,
Special attention is given to requests, and notified when that merchandise comes.

October 13, 2025
Rated 5 out of 5 stars
Verified

Customer service

Excellent customer service for my damaged side table. No questions asked and return made as easy as possible.

October 13, 2025
Rated 4 out of 5 stars
Verified

Perigold was awesome

Perigold was awesome! Our product is gorgeous! The shipper Perigold used is a 1 star, as they couldn’t deliver as promised. Perigold was great in helping us get the product after numerous calls to shipper. Kudos to the Heather at Perigold😊

October 6, 2025
Rated 5 out of 5 stars
Verified

The table arrived in four days which…

The table arrived in four days which was great. Item was as shown on- line and beautiful. The stone insert made it heavy and sturdy which was important to me as the glass table is relatively small—but stronger than it looks. Ordering, receiving and unpacking was all an excellent experience.

October 6, 2025
Perigold logo

Reply from Perigold

This is fantastic to hear, thank you so much for shopping with us, Cynthia. We greatly appreciate your review!

Rated 2 out of 5 stars
Verified

The advertisement said only grey fabric…

The advertisement said only grey fabric was available . It just said eco friendly fabric. I received the product ( ottoman) in a cream color and the fabric was boucle. The color I received was wrong as was the description of the fabric.

October 6, 2025
Perigold logo

Reply from Perigold

Hi A, we are sorry that you received a different ottoman than expected. We've sent an email to look into this matter further and look forward to assisting you.

Rated 4 out of 5 stars
Verified

Terrific customer service.

Website was not cooperative when I tried to place my order for two hand towels. It kept switching the order to washcloths. Finally I have up and called. Went through a few circles before getting to talk to someone. By then I was becoming impatient. But Diane was fantastic: Efficient, calm, easy going. She totally redeemed Perigold for me!

October 13, 2025
Perigold logo

Reply from Perigold

Hi Janiemac, we are sorry to hear of the trouble you had but happy that Diane was able to assist you! We appreciate the review!

Rated 5 out of 5 stars
Verified

Quick delivery

Quick delivery, area carpet looks great, vibrant colors. Very happy with the pur hase!
JAK

October 5, 2025
Perigold logo

Reply from Perigold

Hi John, thank you so much for your review. We are excited to hear that you love your new area rug.

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