Grayson Living Reviews 916

Online ordering went well and ended up with an unexpected discount at checkout which was awesome. Followed up on three business days to let me know when expected shipping was going to be

Shopping checkout billing discounts all were excellent The only thing I found that would be helpful is an explanation why it takes 2 weeks to pull and ship from your warehouse. Update have you... See more

Love the product, bought it, easy transaction, but no information provided about delivery date estimate. It was to come in about 3 days, it didn’t. I sent an inquiry note, no response. I called, the... See more

The purchase process was easy and satisfactory. I would have given you five stars if your supervisor had been more willing to reduce the price since we purchased two recliners. These are tough time, e... See more

This is my third major purchase from Grayson Living. I have consistently found their prices to be significantly less than Perigold for the same pieces, to the point I have deleted my Perigold app, an... See more

I live in Houston Texas and the Interior Designer that I am partnering with was familiar with your store and product so I reached out and was put in contact with Kyle Krynski, which was a true blessin... See more

We had a great experience. We were looking to buy new dinning room furniture , after looking at several companies we were thinking we would buy thru Grayson Living , Kyle an online person closed t... See more

I thought what a wonderful thing you have going to let us make an offer which may allow us to purchase the piece of furniture we love, YOU DID ACCEP MY OFFER ON ONE ITEM AND MET ME HALF WAY ON THE OT... See more

Came back with a good price & communication was good just wish I could have gotten white glove delivery on such an expensive pc. Like Wayfair does,I’am not sure how to get it in the house.

All was fine until we were putting together the last of 6 chairs we bought from them. One leg on the last chair had a hole mis-drilled so it wouldn't line up for assembly. Sent specific details and... See more

Although it did take a week to get an email response, the offer provided was worth the wait (Global Views small parcel at $99 shipping was a little nutty). I did appreciate the shipping discount. Than... See more

As an interior design professional, it is importance to have access to high quality luxury brands at great prices and white glove service. The team at Grayson is amazing to work with!

Great customer service, quality product and unbeatable price! I purchased a table I was originally looking at elsewhere and stumbled upon Grayson while searching online. This will be my new store fo... See more

I bought a beautiful console from Grayson. The console was packed extremely well but there were some minor flaws that I discovered upon opening the packaging. I followed their claim process and sub... See more

I was not able to use a coupon code despite receiving multiple offers nor was I able to “suggest a price” for my items- as advertised. After purchase, received an updated shipping date that was three... See more

I had several problems, that your customer service rep, Ben,resolved each and every problem. He has patience, followed up with a phone call to me, and resolved each and every issue. He truly knows h... See more

Rika, the person I spoke with on the phone was amazing. She was so responsive and followed up to insure I could order what I wanted. She needs to be recognized for creating a very happy new customer... See more

What an amazing ordering experience! I made multiple calls before making my purchase & everyone who answered the phone was so helpful & kind. Nick took my order & was knowledgeable, helpful & beyond p... See more

The graysonliving.com website is easy to access and maneuver when making a purchase. And graysonliving.com offers great products at a great reasonable price that the average worker can afford to add a... See more

Donna and Angela are wonderful. Angela helped us pick out all our furniture pieces, designed it with us, helped us match and was patient with us trying to decide. She knew right away what the style we... See more

I appreciate the willingness to work with customers on a price. I did lose contact with the customer service rep for four days before I reached out again. I’m not sure what happened with that, but onc... See more

Thank you for your helpful customer service! We have been eyeing the Americana Bombay nightstands for a few months. We recently bought a brand new home and I know they will look fabulous in our bedroo... See more

Representative Ben when calling in about my order he assisted from the beginning to the end. He was kind and understanding of my situation. He went out if his way to make sure he did all he could to... See more

I have purchased numerous pieces through Grayson and they have always been wonderful to deal with. Great amount of curated and high quality inventory, along with exceptional customer service make Gray... See more

During our home remodel, we have purchase a lot of items from Grayson Living. Each experience has been exceptional. The people are friendly and very helpful. The ease of doing business with them is... See more

Grayson Living is always great. We’ve order several times from them and always been happy with the experience. Customer service is also great when I’ve called with questions and once canceled an item... See more

I was looking for a coffee table that I saw elsewhere, saw that Grayson Living carried it. I had time to wait until it went on sale, was pleasantly surprised with the price. I put my email address and... See more

I have ordered several items from Grayson Living and each time my experience was AMAZING! The product is Quality merchandise. They even honor discounts that have expired. Every time I call Custome... See more

My shopping experience was great. Angela and Reza were very patient, helpful and very professional. At the end I loved what I purchased and for sure I will recommend Greyson to all my friends. Thank y... See more

I ordered a coffee table online from Grayson. Communications were good to advise when I could expect delivery. I love the text updates, and the fact that the online system was updated. The delivery... See more

Submitted an offer, and though expected a quicker reply, received a small discount in addition to already special holiday price. The item is backordered, but hopefully will arrive by date we are given... See more

I was impressed with this store. When I had a question, I called and a live person at the store answered immediately, and he was very helpful. Communication throughout the process was great, and the... See more

I’ve ordered merchandise from Grayson previously, and my order was processed quickly, and the delivery was fast. The products you sell are of the highest quality, and the website is easy to navigate.... See more

I love the option of being able to give an offer on an item. Love that there’s no taxes outside of CA & shipping is free. I was upset that an initial offer was made to me & upon executing was told t... See more

I sent in an offer on a piece of furniture and it was accepted with a slight discount. Very nice. I had some questions in the process and I promptly received answers via email. It was a seemless an... See more

I had to email Grayson living a few times before I placed my order. I had questions about done counter stools. They promptly answered all my questions. I have not received them yet, but I am looking... See more

My customer experience was extraordinary. In today's buying climate, a high-touch and frictionless experience is paramount. I emailed the company and received a reply email within 24 hours. Then I rec... See more

Personable and attentive to details. Online order assisted by CSR thru Chat was efficient and effective. Bravo!

Mick from cust svc was very helpful and professionaI in assisting me with my order purchases. I wish I knew about Greyson Living sooner. Beautiful items, beautiful prices.

For Trade orders it is important that everything goes smoothly and that there is good communication. I have already been informed of delivery status and lead time to expect.

The price and availability of the product I ordered. I am excited to get the coffee table. I have been looking at it for a long time and your price was great.

Shipping is twice as long as estimated. Shipping costs $100. Picked this color/item because of the ship date. Disappointed.

so far, so good. GL had the best price on the bed I've been looking at . They've been responsive in terms of when they expect to know about delivery.

Great designer brands with outstanding selection, easy to navigate website, very good communication and awesome customer service! All resulting in an amazing purchase experience! Would very highly... See more

BEAUTIFUL, Beautiful, and beautiful!😃 Well crafted, High quality, no shaking, nor looseness. The bed is a durable solid structure!👏🏽👏🏽👏🏽

Responsive customer service and willingness to receive reasonable requests for counter offers.

Ordered two chairs and they were perfect! Ordered a sideboard for dining room and the hinges were damaged, not the fault of Grayson Living, but probably damage was done on dock or at some point in... See more

This is the third time I have purchased from Grayson Living. The first time I got my product 8 months after it was estimated. The second time 14 months after my purchase GL said they would not be abl... See more