Provison has many beautiful items to choose from & offers white glove delivery with installation which I opted to do. The installer damaged the cabinet when trying to put legs on. I didn't notice till... See more
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Sacramento, United States
Replied to 91% of negative reviews
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This was the 2nd purchase I made with this company, and I’d never ordered big pieces of furniture from an online company before. Their service is second to none and the pieces are high quality. I first ordered a coffee table with a sintered stone top. Highly recommend. Sturdy, beautiful and easy to clean. The tv stand was second and it is by far one of the most unique pieces in my house. The stand seemed to be pictured a bit closer to having a sort of white colored surface on the front, but when I received it it feels more like a brushed metallic material with a sort of modern but antique type look to it and it certainly looks beautiful because the colors can look different in different light. I actually like it even better than it was pictured. They take great care in their packaging and the tv stand came already put together, just had to attach the legs and take it out of the box. All in all a top notch experience with this company, and they deliver on their promises. My coffee table top initially came in and was cracked all the way across. I sent them pictures of the damage and a replacement top was on the way and in my home in less than two weeks. If I could give more than 5 stars I would. Very good company. You won’t be disappointed.
I love the product. The installation was easy. The packaging was well-handled.
I have had a terrible experience with Povison. I ordered 2 cabinets 6 months ago. One of them was damaged so they arranged for a replacement. The replacement is the wrong color so I have to get ANOTHER REPLACEMENT. Now they are insisting that I am responsible for repackaging the $1,000 plus cabinet even though I can’t lift the cabinet on my own and don’t have all of the original packaging. I have asked them to please send a carrier to pick it up and package it for shipping but they keep telling me it’s my responsibility and that I need to hire someone to pack it!!! I’m absolutely furious at their complete and utter lack of effective customer service and that they have put the responsibility for packaging the cabinet on me even though it was THEIR MISTAKE. I will never purchase anything from them again. The furniture is cheaply made too. One of the legs on the other cabinet broke off because it’s only attached to MDF board and totally weak.
Reply from POVISON.COM
Great product design help, professional delivery and set up, good price point and happy with quality.
The product is everything promised in the pictures. The shipping and customer service are top notch as well. We will use Povison again!!! Great company!
I’m sitting on my beautiful coach, now. It’s very comfortable and I love the fact that I can adjust the seat backs. I when I’m alone, I sprawl across the entire couch. When I have guests, we sit up like normal humans.
I received my couch on time and it was delivered by professionals. I recommend Povison.
Typically when I’ve ordered furniture it takes a couple weeks if not months to come and my media stand came in a few days! I was on vacation and actually had to have my neighbors move it to my garage haha. Came fully assembled and it feels very high quality. We got the 95” console to go under our 85” tv and it’s the perfect proportion
My order arrived within a week and exceeded expectations. The piece is stylish, beautifully made, and came ready to use—no assembly required. It fits perfectly in my 15 x 18 living room, adding just the right touch of elegance.
Customer service was outstanding: the team was responsive, accommodating, and made the entire process smooth. I honestly don’t understand the few negative reviews out there—my experience with Povison was nothing but positive. Highly recommend!
Povison helped me schedule my delivery at my best available date. Their staff was responsive and communicative with my emails.
I love the pieces I purchased. I’m still waiting on an end table I ordered quite a while ago.
The only thing I could suggest would be to get the orders out to the customers in a more timely fashion.
I want return the coffee table because FedEx broke the table top and I have to wait another 12-14weeks is unacceptable. Call customer service and they say need to respond email. I email and no response. Purchase in July 1st and now still don't receive the whole coffee table set. I just want my refund back!
My table and chairs were packed beautifully . No damage !
The. Set us perfect for my porch and the table is easily wiped clean and requires no Maintenance.
Love this sofa! It's very beautiful and comfortable, highly recommend
I was able to do my research on the company and read reviews. The pictures and videos were very helpful from actual consumers. My table is gorgeous and I am very happy with my purchase. Product was in perfect condition without and damages and just brightens up my room!
The modern round coffee table from Povision has been an excellent addition to our family room. The online ordering and delivery process was seamless and easy!
The whole experience with this company was great. Placing our order, receiving updates, delivery, packaging, to easy instillation. Great quality of product. Highly recommended. Thanks Povison
Excellent customer support that will work with you to achieve 100% customer satisfaction.
Console table delivered without even a scratch on it. Happy with purchase. Delivery took way too long. Not sure if I would order from Povision again for that reason .
I am extremely disappointed with POVISION’s customer service. I placed an order about two weeks ago and decided to call to check on the delivery date. Unfortunately, the representative I spoke with was very rude and unprofessional, making unnecessary slick remarks while I was simply trying to find out when my product would arrive.
After a long and frustrating conversation, I was told my order would be delivered on the 22nd. However, today is the 23rd and my product still hasn’t arrived. When I called again to ask for an update, I was told my order was still processing. This makes no sense—why would an order still be processing if it was promised to arrive yesterday?
Overall, the lack of professionalism, poor communication, and failure to deliver on time has left me very unsatisfied. I would not recommend ordering from POVISION based on my experience.
Reply from POVISON.COM
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