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Rooms To Go Reviews 37,031

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness, knowledge, and patience of the staff. Consumers appreciate the sales representatives who go the extra mile to understand their needs, provide detailed information, and offer a no-pressure shopping environment. People highlight the ease and efficiency of the ordering process, whether in-store or online, and value the clear communication and support received throughout their purchase journey. Consumers express high satisfaction with the delivery service and the quality of assistance received. Reviewers frequently mention specific staff members by name, emphasizing their positive interactions and personalized support. Customers are particularly pleased with the wide variety of options available and the ability to find furniture that fits their budget and style preferences.

Based on these reviews

Rated 5 out of 5 stars

I FELT NO PRESSURE TO BUY ANYTHING, from my salesman "Alex Brisard". Alex was very patient and answered all my questions (I had a bunch of questions). He explained all details concerning furnitur... See more

Rated 5 out of 5 stars
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Great experience with Robert! He is knowledgeable and very personable. One thing that annoys me to no end is a pushy salesperson. Robert gave me a warm greeting and maintained his distance. I initiate... See more

Rated 5 out of 5 stars
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Noli was very helpful without being pushy during our store visit. He was knowledgeable about the patio set material and durability. We said we were unsure about the purchase and that we would return... See more

Rated 5 out of 5 stars
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The sales person was very attentive to our needs and was not annoying or following us around. He was there when we needed him and did to the best of his knowledge answer all of our questions and sold... See more

Rated 5 out of 5 stars
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I just ordered a small dinette set for my apartment, and the process was so easy! Talisa from the online chat was extremely helpful. I'm very excited about receiving my new set on Saturday, Oct. 11t... See more

Rated 4 out of 5 stars
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Your sales people are friendly but need to be more educated on the products, active sales you are running. It was very difficult to understand simple things about what was included and not. In the e... See more

Rated 5 out of 5 stars
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Eric Pineiro was absolutely wonderful!!! He helped us when we came into the store multiple times and helped us even though we came in right before closing. He kept in contact and answered all of our q... See more

Rated 5 out of 5 stars
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Daniela and Kyla are exceptional salespeople! They were fabulous to work with from the second I walked in the store, until the order was placed! I will definitely shop here again and recommend Rooms t... See more

Rated 5 out of 5 stars
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Brianna was great, she really helped me to make my decision. She left me alone while I was shopping, which is what I wanted, then when she saw me spending more time at one item, she came over. It wa... See more

Rated 5 out of 5 stars
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I have purchased several items from Rooms To Go; some in store and some online. I have never had a bad experience with either! You are convenient, the online descriptions are absolutely exact and t... See more

Rated 5 out of 5 stars
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Everything from applying to being notified how much you were qualified for funds; to looking at any additional items to purchase, to ordering items and completing purchase. All flawless! Thank you f... See more

Rated 5 out of 5 stars
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Albeit a minor purchase, I was so very impressed with my sales rep, Kallee Hills - she's the BEST! So very helpful to me, and as an older dude who hasn't furniture shopped in quite a few years, I... See more

Rated 5 out of 5 stars
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I will score this review high for Patrick! But I was promised my furniture on October 4th and it’s not coming until the 16th! That’s not Patrick’s fault, but what a shame if this was a selling tactic.... See more

Rated 4 out of 5 stars
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I called customer service before making the order and they were very responsive which I appreciated. I believe I received some AI assistance in the past as well. Overall, I love how dedicated Rooms to... See more

Rated 5 out of 5 stars
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Jerry Hill was excellent. He was knowledgeable and helpful. He did not try to "push" us into buying. I will be going back again because it was a pleasurable shopping experience.

Rated 5 out of 5 stars
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Sales Associate Mr. Donald Pettiway made the shopping experience in the store on 10/07 and online on 10/08 an excellent one. He was very patient with me in the store on Tuesday night.

Rated 5 out of 5 stars
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Sean Keenan was extremely helpful and patient with us. His knowledge of the products was great and he was kind and professional. A truly great sales associate. Thank you

Rated 5 out of 5 stars
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The sales agent was super helpful and the entire process was just so easy from start to finish. Honestly, the hardest part was just deciding on what I wanted1

Rated 5 out of 5 stars
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Bruce Frink was attentive to my needs and knowledgeable about all that he had to offer. His understanding of my concerns and needs went a long way into my purchase.

Rated 5 out of 5 stars
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Mirko Simic is great! Really enjoyed working with him, he is very efficient, patient, knowledgeable, and not pushy at all. I would come back and work with him again for future needs.

Rated 5 out of 5 stars
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We had a great experience at Rooms To Go! Our sales representative, Estephania, was fantastic. She was knowledgeable, helpful, and made the entire process easy and enjoyable. We're very happy with our... See more

Rated 5 out of 5 stars
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Your salesperson's excellent customer service, no pressure style, calm and pleasant demeanor. I'll be sure to share her name with friends and family.

Rated 5 out of 5 stars
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I order by internet and telephone. Deangelo was tremendous in helping me decide the best mattress for me and also made the whole ordering process very pleasant. Top Notch salesperson!

Rated 5 out of 5 stars
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O'Neil was amazing and would definitely come back to see him to buy other pieces. Great demeanor, listened to my needs, and found what I needed. Made my experience, super easy.

Rated 5 out of 5 stars
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I had the pleasure of working with Clara in April 2024, and she was a delight to work with! This time I had to do everything via text message and email. Clara made the whole process seamless!! Rooms... See more

Rated 5 out of 5 stars
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Nayeli was my sales person and she helped me make this experience awesome! The Ft Worth store is such a great environment for shopping!

Rated 5 out of 5 stars
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Oakley was so helpful! I called and told him what I wanted in a mattress and he went out of his way to find it. Easy. Professional and 100% enjoyable experience.

Rated 5 out of 5 stars
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When I used the chat for help, the gentleman who helped me was very easy to work with and quickly solved my issue. Overall great online experience.

Rated 5 out of 5 stars
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Stephanie was wonderful. She gave us space and allowed us to browse, making it feel like we weren’t on a used car sales lot. When asked questions, she was knowledgeable and to the point.

Rated 5 out of 5 stars
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Tim Alston was very kind and patient. He took the time to correct my mistakes on line without any hesitation. He was very knowledgeable and helpful

Rated 5 out of 5 stars
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Diane Scott is an absolute dream. She worked with a friend of mine and my friend raved about her. Well, my friend was right. She is patient and is able to determine what you need, whether you a... See more

Rated 5 out of 5 stars
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Andrew was great to work with. Even though he was not at work he worked with me over the phone and made it happen very quickly. He is always available to answer questions and assist anyway he can.... See more

Rated 5 out of 5 stars
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Salesman at Hoover location guided us through this purchase, much better than just purchasing online. Rob

Rated 5 out of 5 stars
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Gretchen was so very helpful and helped me find the the right items for my home. She was professional and kept in contact the entire process.

Rated 5 out of 5 stars
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Joel was very helpful and went above and beyond what he needed to. So appreciative of his customer service care

Rated 5 out of 5 stars
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Thanks Maria for your assistance in helping me with this purchase! I love my new and future living room

Rated 5 out of 5 stars
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Credit card online at the push of a few buttons. Synchrony makes it easy to order and pay on all my accounts.

Rated 5 out of 5 stars
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The sales associate, Nick Raysor, has been so helpful as far as my choice of a sleeper sofa, mattress and helping me as I prepared for the delivery.

Rated 5 out of 5 stars
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Caitlin was happy to show me around and did not hurry or pressure me at all, even though she knew I was only buying one recliner. She was very helpful and knew her merchandise well.

Rated 5 out of 5 stars
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Russ was an excellent helper for me finding my new sofa for my new apartment. If you’re at this location, look for him because he’ll make sure you get everything you need at a good price!

Rated 5 out of 5 stars
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Rooms to Go had such a variety of options and all within my budget. Richard Castanon also made the experience wonderful and I have to thank him for taking his time showing me options until I made my p... See more

Rated 5 out of 5 stars
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Anne was absolutely amazing and very easy to talk with. She listened to all feed back and helped us find our perfect furniture! She made us feel so comfortable with the whole purchase process and woul... See more

Rated 5 out of 5 stars
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The sales representative, Ski was extremely helpful. He went beyond the call of duty!!! We will definitely shop here again.

Rated 5 out of 5 stars
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Terry did a great job with helping us make a final decision on our purchase. Great customer service without the hassle of.

Rated 5 out of 5 stars
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Karina was extremely pleasant to work with over the phone. I was calling to order a bed and mattress for my condo in Ponce Inlet and she helped me pick out the mattress very quickly. Such a delight to... See more

Rated 5 out of 5 stars
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Ariel was very helpful and pleasant to deal with. She made the purchasing process very easy for us.

Rated 5 out of 5 stars
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Josh was amazing, we had a slight issue with ordering and he was able to get us all squared away via chat.

Rated 5 out of 5 stars
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Rob was very patient, knowledgeable and personable. I called him after returning home for help with my online order and he helped me fix it in 2 minutes. We are very pleased with our experience so... See more

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Company details

  1. #40 of 156 best companies in Furniture Store
  2. #5 of 36 best companies in Bedroom Furniture Store
  3. #1 of 8 best companies in Children's Furniture Store
  4. #4 of 24 best companies in Living Room Furniture Store
  5. #1 of 10 best companies in Mattress Store
  6. #3 of 21 best companies in Outdoor Furniture Store

About Rooms To Go

Written by the company

At Rooms To Go, we make it easy to create a stylish, comfortable home with quality furniture at unbeatable prices. With 150+ showroom locations and a seamless online shopping experience, you’ll find everything you need to furnish your space your way.

Furnishing an entire room? Explore our beautifully curated living room, bedroom, and dining room sets, designed to take the guesswork out of decorating. Looking for just the right piece? We offer a wide selection of sofas, recliners, sectionals, beds, tables, and home décor to match your style.

Rooms To Go also features a stunning collection of outdoor patio furniture to transform your backyard into a stylish retreat. Plus, our kids’ and teens’ furniture selection includes fun, functional, and space-saving designs for growing families.

Need a great night's sleep? We carry top-name brand mattresses like Sealy, Serta, Beautyrest, and Tempur-Pedic, so you can find the perfect fit for your comfort and support needs.

Shopping with Rooms To Go is simple and stress-free, with flexible furniture financing options that make it easy to bring home what you love. Whether you shop in-store or online, our commitment to quality, value, and customer satisfaction ensures a seamless experience from selection to delivery.

Visit one of our showstopping furniture showrooms near you to see our items in person, or shop online at roomstogo.com for thousands of styles with convenient home delivery. Whether you're furnishing your first home, upgrading your space, or looking for that perfect accent piece, Rooms To Go has everything you need to make your home feel just right.

Shop with us today and discover why millions of customers trust Rooms To Go for stylish, affordable home furnishings!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37K reviews

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Replied to 57% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

I bought a sofa a year ago and I paid…

I bought a sofa a year ago and I paid for the three year warranty that was supposed to protect my sofa, and I called them to see about getting discoloring out of the sofa and they denied my claim saying that there was more than one mark on the sofa so they couldn’t do anything about it. They rip you off and I will never buy from Rooms To Go again and if I was you and I was to buy from Rooms To Go. If you buy from them do yourself a favor and do not get the extra warranty it’s just a waste of money.

October 15, 2025
Unprompted review
Rated 4 out of 5 stars
Invited

Jeremy my sales rep in the store was…

Jeremy my sales rep in the store was amazing! He did a great job but did not pressure me. When I told him I needed to go home and measure he created an online order for me to make it easy to complete my purchase without a return visit to the store.

October 13, 2025

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