heyabby.com Reviews 725

Bought the first abby box over a year ago. Some learning curve but not much and not difficult. Can only grow auto flowers without moving to a tent as anything else literally outgrown the box. We liked... See more

I've contacted Hey Abby three times now regarding different issues. Response has always been prompt and for the most part accurate. I have run into the issue of having to send the same information to... See more

Pretty solid company so far. As an end user, they have pretty good customer support. That combined with a fairly robust faq section, and discord, most answers are easy to come by. Where they struggle,... See more

So far so good... Shipping was a drag but any issues or questions since have been addressed pretty timely. Had a couple problems with the app and adding accessories and tech support jumped on it and g... See more

The customer service needs an overhaul and upgraded. The box itself isn’t built as good as they say because my light panel went out after a month and now it leaks often. I really am thinking about sel... See more

I just wanted to say that Celina needs a raise! She helped me out yesterday with an order that I was freaking out about. She was calm, cool, and collect about my situation. She was was quick to respon... See more

I emailed support on Saturday Morning Sept 13. Around 1:00 pm, I received a response from Celina (Support) about my initial email for help to fix the mistake "I" made. (move my app back to flowerin... See more

i'm impressed by this product sleek elegant, and works you can use pro mode if you're seasoned or use their automatic mode that will help you through the whole process for beginners to expert. This is... See more

The app is probably better using the Box but it leaves Tent space users behind due to app bugs. An act of simply setting the light schedule is ineffective bc the application won’t accept the input. T... See more

Outstanding Customer Service – Even Without a current Subscription! I had an issue with my Hey abby unit and was blown away by how fast and professionally their team responded. They resolved the pr... See more

I feel like your team didn’t really look at the problem I was having. I mentioned that there was no air bubbles coming from the air stone. Leaving the water still and stagnant. I was told the water pu... See more

Until now everything is going as planned. My hey abby is looking and facing the prymaids of giza directly and is doing well so far. I hope the team keeps grinding because i see this becoming a whole i... See more

Communication is ok. Why I have to buy a starter kit separately from the product I am unsure about. I notice they are still using the American date format to market to Australia. Which makes the d... See more

After going back and forth and changing the door lock, I took the panel off inside of the box and realized that one of the wires that went from the door lock to the mother board wasn't pushed all the... See more

Halfway through my first grow, and I still have no idea what I’m doing, but I have an amazing plant growing, just by following the instructions. This is literally plug and play. I can’t keep a house p... See more

The app doesn’t work consistently. It will randomly lock me out & I have no access to 1-1 support. I have had this issue since my 1st subscription and none of the customer service suggestions work. Lo... See more

Great product backed by great customer service. Had a few issues with shipping. But with the fantastic support from Kayla and Youssef, in customer service, the issue was resolved quickly and stress f... See more

Hey abby staff has been responsive and awesome....I have had questions at every step in my grow journey, and so far they have been awesome answering questions and giving advice. I just recently starte... See more

Customer service was outstanding! They were very prompt in getting back with me and helping me resolve my issue with the humidifier. Growing guidance was also outstanding with Zake! He guided me thr... See more

Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg... See more

I have lost 5 seeds had little support, the best option is to Google for information. Still waiting for my full original order, has been 2 months. I don't think I'm going to get it at all, zero comm... See more

The one on one assistantance with Jake is absolutely invaluable. Jake,has been exemplary with his experience in the field. In addition, the advice he has given me during various states of my journey... See more

I enjoy the Hey Abby growbox. The support staff was valuable towards using the unit. I have learned alot about hydroponic gardening. The DWC growing method far exceeds that of soil. My plant was VERY... See more

There is zero support my app won’t even allow me to ask hey Abby a question. So remind me,why did I buy my nutrients from these people? I’ve already reached out to the company with no response in tru... See more

What made my experience great was that the Heyabby Team always replied back in time with emails, They provided me replacement parts for my growbox.They are Respectful, and Good Customer Service. I App... See more

The last time I deal with support was a terrible experience. This time my questions were answered and they went above and beyond to get me the information I needed. Where as last time I got frustrate... See more

The folks at hey Abby took care of the leap year issue that plagued my grow operation. Especially when I could not update the firmware to fix the issue. I guess I bought mine too early and got one t... See more

The products all seem fine. I found the Discord server to be most helpful of all. I would like to suggest an upgrade, whether as an accessory on integral, a cooler for the reservoir. I know many custo... See more

Don't expect a reasonable response in a timely manner. I have been waiting for 2 weeks to have items resent that we're not delivered as part of my original order. The response for 2 weeks now is as... See more

The product is fantastic and does what it sets out to! Grown some dank with these! the OG Edition is great and I just got the pro version. I would say that communication with support can be rough bu... See more

This is something I am so glad I purchased because I not only got results that where better then expected but I needed a lot of help along the way and I got it with step by step instructions on what t... See more

Plants are looking beautiful! I love the calender how it let's me know what tasks need to be done on certain days and the videos and expert feedback that help ensure I'm doing it right!

They are always there to answer questions they have been a great help when I need them

No matter how dumb the questions I ask are the Hey Abby team always treats me with respect and sloves the problem (s) that this noob presents. I can be a pain but they continue to help no matter how m... See more

My experience has been wonderful as with any new thing there was a learning curve thick makes me feel that the application would be adjusted to include times that properly reflect the soil version... See more

The customer service that comes with the subscription is great and has helped solve my plant’s issues. Response came in after few hours which was accurate in the description.

I’ve tried to grow on my own a couple times, and it didn’t go well. When I saw hey Abby, I thought it would be the perfect Opportunity to redeem my past failure. If anything was gonna work, it was goi... See more

Just great service all around . Any questions all addressed. Even found my subscription code when I some how messed that up. Just a great company. I hav had my Box over I think 2 years and she is the... See more

I’ve seen a lot of conflicting reviews about units turning up damaged etc, I myself haven’t had this issue it came perfect and Kayla at Hey Abby was extremely helpful and got an issue with payment so... See more

Well this last experience was wonderful. The agent took her time to explain everything to me in detail and made sure I was confident in proceeding and pointed me to more info. A absolute 5 star. The p... See more

Great product and the company makes things right if anything goes wrong. Recently had some air pump issues that Kayla promptly sent a replacement for! Easiest way to grow discretely and in a small p... See more

I ordered the 420 pro via the manufacturer's website to Germany including accessories. Everything went very quickly. I made a mistake with my order and wrote directly to the manufacturer. I receive... See more

First time user of their products and Support Services. I had a few bumps in the road,Overall designed well and Crafted Well.Services well informed and helpful.Exited for completion of First Harvest.

I work with and build cold storage units. I understand how the units are maintained and diagnosed. My issue was solved swiftly! I plan to make videos in the future to promote your ease of use and stel... See more

As always, great information and guidance from the Celine and the team! My plant just would not produce any flower, even with all the world class advice.

I purchased the subscription kit and set my HA for an Autoflower. Long story short, the HA set my light schedule for 12/12 instead of 18/6. Bought the Abby for the convenience of set it forget it, fo... See more

Great response times and informative on product needs to answer questions correctly

Shipped me a unit with a warped cover that lets all of the light through. I contacted customer support and they blamed shipping and essentially told me tough luck. Customer service won't replace.... See more

⭐️⭐️⭐️⭐️⭐️ I’ve had a great experience with my Hey abby grow box so far. The setup was straight forward, the design is sleek, and the automated features make growing easy and stress-free. Customer su... See more