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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers particularly appreciate the high quality and comfortable design of the chairs, with many noting the adjustability of the armrests and recline features. People find the chairs sturdy and well-made, often highlighting them as an upgrade from previous gaming chairs. The ergonomic design and lumbar support are frequently mentioned, with consumers reporting reduced pain and increased comfort during long sitting sessions. However, opinions on delivery service and product are mixed. Some reviewers praise the fast shipping and well-packaged items, while others report issues such as damaged packaging and missing parts. Similarly, experiences with customer service vary, with some customers praising the quick and helpful responses, while others mention delays in communication. Despite these mixed opinions, the overall sentiment towards the company remains positive, with many customers recommending the chairs and expressing satisfaction with their purchase.

Based on these reviews

Rated 4 out of 5 stars

I purchased the Novis Series XL and the packaging was fine and assembly was quick and pretty easy.I did also purchase the lumbar support cushion but wasn't too much of a fan of it.They were a little s... See more

Rated 4 out of 5 stars
Verified

This is the only decent seat i've found that was big enough to fit me. The last one only lasted 4 years, disappointing. But still couldn't find anything to compare.

Rated 4 out of 5 stars
Verified

I fell in love with the orange Kaiser. Since I live i n Florida I went with the vented X-air Pro. Very happy with. 1st seat ever that doesn't bottom out my bum. I am 215lbs. This works great. My on... See more

Rated 4 out of 5 stars
Verified

It’s a nice chair. Packaging and assembly were great. It is well built, only time will tell if it’s actually worth the $500 price tag. There are similar quality chairs for less but they don’t have... See more

Rated 5 out of 5 stars
Verified

Initially I felt a little misled when I went to buy my chair through a link from one of AndaSeat's videos. This was because the armrests on the chair in the video didn't match what was linked in the d... See more

Rated 5 out of 5 stars
Verified

Building it was a great experience and it is very comfortable with the liner fabric as well as it being very sturdy. No creaking noises when sitting or getting up and love the magnetic pillow!!

Rated 5 out of 5 stars

Really love these chairs. They're comfortable, adjustable, and the arm rest mobility lets me constantly tweak to my comfort. As someone who tends to sit in odd positions, it's really a totally unique... See more

Rated 5 out of 5 stars

Almost two years into using my Kaiser 3 and it’s still the the most comfortable seat in the house. I’ve had back problems most of my life and the comfort and functionality of this chair is just tops.... See more

Rated 5 out of 5 stars

Bought a chair from these guys about two years ago. I use it a LOT, and have had a couple of parts break. However, their customer service team responded immediately via e-mail, and both times, had rep... See more

Rated 5 out of 5 stars

I had an issue with the removable magnetic armrest covers. I simply emailed customer service and they responded back to me with clear directions on what to do (e.g. take pics and provide the informat... See more

Rated 5 out of 5 stars
Verified

The chair is Fantastic. Perfect fit for me, I am greatly suprised by how ergonomical the chair itself is. even without all the functions, this chair is very well made and AndaSeat definitely thought o... See more

Rated 5 out of 5 stars

I bought the Novis seat a few months ago and overall, love the chair, but I didn't like the stiffness of the butterfly the tilt mechanism. I reached out to the company to explain my issue and they wer... See more

Rated 5 out of 5 stars
Verified

Mission completed! quality doesn't usually go with budget but the Novis is an exception. From he extra large Allen wrench to to the linen cover. This chair was well thought out and easy to assemble.... See more

Rated 5 out of 5 stars
Verified

I recently purchased a Novis Series Chair from this company and was impressed by their professionalism throughout the entire process. Although they don’t offer phone support, their email communicati... See more

Rated 5 out of 5 stars
Verified

I purchased an Andaseat Kaiser 4 with 6D armrests in Carbon Black fabric. I love the seat and would recommend it to others as well. I have some pain in my lower back and am trying to heal from a torn... See more

Rated 5 out of 5 stars
Verified

Chair is fantastic! Bought it for my grandson’s birthday because he outgrew his last gamer’s chair. HE LOVES IT! He’s 6’1” tall already, and participates in national online gaming tournaments. He says... See more

Rated 5 out of 5 stars
Verified

The seat is all around very comfortable and as a month has past IV gotten very used to the chair and found that after long sessions I do not hurt as much as I used to in my older chair! Mine came with... See more

Company replied

Rated 5 out of 5 stars

Fast delivery; quality chair! When the tilt mechanism broke on my out-of-warranty prior chair (from a competitor), I needed a replacement fast. I was worried that the Anda Seat would take too long t... See more

Rated 5 out of 5 stars
Verified

Definitely an upgrade from my previous gaming chair. Very comfortable, easily adjustable arm rests and recline features, and memory foam all throughout. If you’re looking for a solid gaming chair and... See more

Rated 5 out of 5 stars

I really love my Andaseat its the best seat I ever owned. I have had a lot PC gaming chairs and this is by far the most comfortable, high quality chair available on market! Their Customer service is e... See more

Rated 5 out of 5 stars
Verified

I purchased the AndaSeat Novis because I wanted a gaming chair for my home office for both gaming and work. The positive reviews, price, and quality were the deciding factors. After using my new... See more

Rated 5 out of 5 stars
Verified

Fast shipping, easy assembly, comfortable and super adjustable. My old esports team at college ordered a ton of them previously and I really liked it so I bought my own after graduation.

Rated 5 out of 5 stars
Verified

Great chair! Good build quality, comfortable, fixed my back pain! The fabric is lovely, and the adjustable lumbar support a nice addition. I also appreciate how you can rotate the armrests all the way... See more

Rated 5 out of 5 stars

Highly recommend Anda seat, we had shipping issue where shipping company messed up but andaseat made it right and quality of chair is amazing!! Would buy again!

Rated 5 out of 5 stars
Verified

I am over 6’6” and have gone through numerous home office chairs. This is the first that I felt like I wasn’t sitting at the kid’s table gor thanksgiving dinner. By far the most comfortable c... See more

Rated 5 out of 5 stars

Had my chair for nearly four years and it still feels as comfortable as it did when new The seat cushion has not sunk at all The one and only issue I have had is a split in the armrest. I contacted An... See more

Rated 5 out of 5 stars

As a VP of Engineering who spends most of my days glued to my AndaSeat (and let’s be honest, I’m not exactly a small guy—6'5" and 300-320 lbs), I can confidently say this chair has been a corners... See more

Rated 5 out of 5 stars
Invited

I purchased the Optimus prime chair for my son for Christmas to use for school/gaming; he's going to school for video game design so he spends many hours in this chair. He says it's comfortable, good... See more

Rated 4 out of 5 stars
Verified

Very easy to putt together, about 15 mins after you have everything out of the box. I wish the arm rests were further back. They can be adjusted forward, but not back, the curve up at rear hits arm a... See more

Rated 5 out of 5 stars
Verified

Have a traumatic back injury and work remotely from home. I sit all day and needed something to help with the pain. This was it. Lumbar support is second to none. Leather feels great. Super comfortabl... See more

Rated 5 out of 5 stars
Verified

Excellent customer Service will keep me coming back. I recently bought a Kaiser 4 chair and the left armrest adjuster was broken. I contacted them to see what I could to. They took care of it with... See more

Rated 3 out of 5 stars
Verified

The chair was BO'd. The communication of that issue took a week to get to me. There was no notification the date it was shipped and no tracking info. I expected it to arrive the date I was told it had... See more

Company replied

Rated 4 out of 5 stars
Verified

I was able to get $30 off the X-Air mesh chair using a discount code, so I ended up paying $359.34 after tax. I received the chair about a month after placing the order. They kept me informed once the... See more

Rated 5 out of 5 stars
Verified

I Dont usually leave reviews but This chair is absolutely amazing!! Very adjustable and comfortable! Impulse recommend it to anyone I got the Kaiser 4 Xl. Absolutely perfect!

Rated 5 out of 5 stars
Verified

Shipping and tracking updates were provided. My chair was packed very well. Instructions were good on assembly and most of all, the chair is very comfortable to work in all day. It has many adjustm... See more

Rated 5 out of 5 stars
Verified

Excellent customer service and quick response. Went above and beyond to take care of and resolve my issue. Would definitely refer you to a friend.

Rated 5 out of 5 stars
Verified

Your people in service went above and beyond to replace the arm of my chair. Even though it was out of warranty they still helped me to get it replaced.

Rated 4 out of 5 stars
Verified

Overall seats are great. The quality of the seat is good & very comfortable. The only flaw is the side screw hole on the left side of the seat are not drilled properly and it looks a little damage. A... See more

Rated 5 out of 5 stars
Verified

Very sturdy build. Quality in every piece. This chair is a huge improvement to the old chair I had! Wish I had looked into this earlier, it would of saved my back and hips from suffering in the old ch... See more

Rated 4 out of 5 stars
Verified

Took 2+ months to get my chair and it arrived packaged well but with 2 small rips in back. They assured me they would swap out but will be 2 more months. Chair is very sturdy and well made. Two rips l... See more

Rated 5 out of 5 stars
Verified

I really love this chair. It is so comfortable and has great back support. I’m very pleased with my purchase!

Rated 4 out of 5 stars
Verified

Communication and shipping information was regular and correct. The item received was in excellent shape and instructions for putting it together was good. We were missing a piece and the communicatio... See more

Rated 5 out of 5 stars
Verified

Second seat bought through AndaSeat and no complaints. Everything went smooth as usual. Great product.

Rated 5 out of 5 stars
Verified

First impression—I was a bit concerned since I had never done business with this vendor before. After doing some research and seeing how the ordering, fulfillment, and delivery tracking process was ha... See more

Rated 4 out of 5 stars
Verified

The only reason I am giving this a four star instead of a five is because in order to use the rock feature, you have to tell the back rest about 120°. But this is just a preference and only the chair... See more

Company replied

Rated 5 out of 5 stars
Verified

Incredibly comfortable . It has been really hard to find a comfortable reasonably priced chair and this one absolutely fit the bill

Rated 5 out of 5 stars

Anda Seat's chairs are amazing, I'm on the tall side and I've always felt like the desk chairs I've had were designed for someone much shorter than me. The Kaiser 2 XL was the first chair that felt l... See more

Rated 5 out of 5 stars
Verified

Quick shipping, well-packaged, and surprisingly solid quality. Great value—honestly nothing negative to say at this price point. I already own a Titan EVO XL in my office and love it, but I wanted som... See more

Rated 5 out of 5 stars

From USA, North Carolina. Date 09-21-2025. Rating: (5/5 for ANDASEAT, 1/5 for FedEx) Aftersales and customer support from ANDASEAT were absolutely top-tier — a solid 10/10. Ordering onli... See more

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Company details

  1. #106 of 156 best companies in Furniture Store
  2. #68 of 111 best companies in Electronics Store
  3. #9 of 15 best companies in Furniture Manufacturer
  4. #9 of 17 best companies in Office Furniture Store
  5. #41 of 56 best companies in Video Game Store

Written by the company

In 2007, we started out with a name and belief inspired by the Spanish expression Anda which means “go on”, delivering the best chairs, desks, and accessories that exceed user expectations. Since then, we have kept pushing the boundaries in ergonomic design and innovation, to make ergonomic lifestyles accessible for everyone. With 17 years of thriving,we’ve grown into a world-leading seating solution brand. As an active force in the esports world, we’ve sponsored over 40 teams across more than 2,000 gaming events. We’ve also teamed up with FlyQuest, Top Esports, NRG, NIP, and other major names in gaming, pop culture, and beyond, presenting exclusive IP editions to fans around the world. With an unwavering commitment to innovation,we’re determined to deliver cutting-edge products with comfort-defining design and features.Stay ahead of the curve with us. Feel free to reach out to our headquarters for further assistance via https://www.andaseat.com/pages/contact-us


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

604 reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

No Stickers :(

Great company did a amazing job with shiping handly and the whole experience was great the only thing I would say that could be improved is STICKERS. I wish that the chair would come with stickers lol

September 22, 2025
Rated 5 out of 5 stars

AndaSeat customer service is excellent

I ordered a chair from AndaSeat, and their customer service is excellent. Unfortunately, FedEx lost the package. When I contacted FedEx, the customer service team was very vague, responding something like, "Thank you for your experience, we're very sorry to hear that your package didn't arrive." However, when I contacted AndaSeat costumer service, explained the situation, and provided proof of the lost package, they responded immediately and sent the chair via expedited shipping. I'm eagerly awaiting this chair and want to open the package. I'll update my review of the chair itself a little later.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

Bought a Dark Knight Premium Gaming Style Office Chair from Costco.ca. It was advertised as leather in the listing at the time. After a year, the leather began splitting and scratching your legs. Turns out it was fake leather, and poorly made. I am so thankful for Costco's return policy.

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

I purchased the Novis Series XL and the…

I purchased the Novis Series XL and the packaging was fine and assembly was quick and pretty easy.I did also purchase the lumbar support cushion but wasn't too much of a fan of it.They were a little slow to reach back out to me about it but they promised to send me a head support pillow which to be honest im more of a fan of that anyway.Other than that pretty good chair.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Satisfactory Experience Overall

Initially I felt a little misled when I went to buy my chair through a link from one of AndaSeat's videos. This was because the armrests on the chair in the video didn't match what was linked in the description. I really appreciate the way AndaSeat handled this situation though. I was sent a new pair of the desired armrests and was informed that the link had been corrected. I'm satisfied with the service I received.

September 4, 2025
Rated 4 out of 5 stars
Verified

Opted for the X-Air Pro

I fell in love with the orange Kaiser. Since I live i n Florida I went with the vented X-air Pro. Very happy with. 1st seat ever that doesn't bottom out my bum. I am 215lbs. This works great.

My only beef is I wish it had the heavy duty lockable armrests.

September 15, 2025
Rated 1 out of 5 stars
Verified

Chair was stuck in a warehouse for 11…

Chair was stuck in a warehouse for 11 days and never moved, til I just canceled. Customer service barely replied until I sent 5 emails. Nobody answers their phone line.

September 16, 2025
AndaSeat logo

Reply from AndaSeat

Dear Customer, we sincerely apologize for the unpleasant shopping experience. We have no phone line but we have replied to all your requests within 24h. We'd like to explain again why the tracking information for your initial package wasn't updating. We can confirm that your order has been verified as leaving the warehouse and handed over to the logistics vehicle for transport to the logistics center. However, tracking information only becomes available online once the logistics center processes and scans the package. This involves the handling procedures at the logistics processing center. Outbound packages are transported in batches by logistics vehicles, and we can only do our best to urge the logistics center to expedite the scanning process. When tracking remains inactive for over 14 days post-warehouse departure, it strongly indicates a loss at the logistics center. In this batch—including your order—dozens of chairs were entirely missed during carrier scanning. Consequently, no tracking updates have appeared since shipment. We must now individually reship every affected order, resulting in significant losses. We want you to know we have never deceived customers since it serves no purpose. We offered you a new shipment not because we recognize the problem is with our own process, but we don’t want you to keep waiting and feeling disappointed. All orders with available stock are shipped within two business days without delay. However, we received your email again, in which you asked us to refund and we have issued a full refund for you immediately.
We deeply regret this misunderstanding stemming from our failure to promptly update you and have spared no effort to get your issue properly resolved.

Rated 5 out of 5 stars
Verified

Quality Product, Great value, holds my big build.

Quick shipping, well-packaged, and surprisingly solid quality. Great value—honestly nothing negative to say at this price point. I already own a Titan EVO XL in my office and love it, but I wanted something more budget-friendly for my gaming room. This model fit perfectly since I don’t really need the head pillow or extra lumbar support. Glad I gave it a shot.

September 8, 2025
Rated 5 out of 5 stars

Really love these chairs

Really love these chairs. They're comfortable, adjustable, and the arm rest mobility lets me constantly tweak to my comfort. As someone who tends to sit in odd positions, it's really a totally unique chair experience.

September 26, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Communication and shipping information…

Communication and shipping information was regular and correct. The item received was in excellent shape and instructions for putting it together was good. We were missing a piece and the communication online solve the problem after several emails.

September 10, 2025
Rated 5 out of 5 stars
Verified

Great chair

Great chair! Good build quality, comfortable, fixed my back pain! The fabric is lovely, and the adjustable lumbar support a nice addition. I also appreciate how you can rotate the armrests all the way around, accommodating different sitting positions.

September 8, 2025
Rated 5 out of 5 stars

Almost two years into using my Kaiser 3…

Almost two years into using my Kaiser 3 and it’s still the the most comfortable seat in the house. I’ve had back problems most of my life and the comfort and functionality of this chair is just tops. Will definitely be sticking with AndaSeat moving forward.

September 19, 2025
Unprompted review

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