Responsive customer service, thank you, but I wish I didn’t have to use them. Had a lot of challenges setting up my SmartBridge, but the tech support worked hard to fix the problem which I appreciate... See more
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Review summary
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Company details
- #7 of 7 best companies in Home Automation Company
- #43 of 52 best companies in Electronics Company
- #95 of 111 best companies in Electronics Store
About RYSE
Written by the company

Convert existing window shades into motorized SmartShades.
RYSE is redefining window automation by being the inventors of the world's first retrofit device to turn regular window shades into automated shades, without breaking the bank. 6x patented, with 2 more pending.
Easy-to-install, renter-friendly, lifts window shades of any size or weight, and integrates with smarthome systems like Amazon Alexa, Google Home and Apple HomeKit.
The new leader in retrofit smart home automation.
SHOP NOW Support CenterUpgrade your window shades today.

Simple DIY Installation
Install in minutes. Does not require a professional installer and RYSE includes everything you need to complete the setup.
Smart Home Integration
With our SmartBridge, control your shades from Google Home, Alexa or Apple HomeKit
Set Your Own Schedule or Control Remotely for Added Privacy
Forgot to close your shades when leaving for your vacation? Don’t sweat it - control your shades anytime, anywhere. Or automate your shades to brighten up your space every morning, and close at night to give you privacy.
Lift Any Size or Weight*
Guaranteed to lift even your big and heavy shades, or your money back
60-day return policy
Hassle free returns. Try it first and let us know.
Support Available 7 days a week
Live chat, email and one-on-one technical support calls are available 7-days a week. Our extensive self-serve support center and video tutorials also provide articles for frequently asked questions.
Convert your shades todayContact info
1401 21st St. Suite 5216, 95811, Sacramento, United States
- support@helloryse.com
- helloryse.com
Replied to 44% of negative reviews
Typically replies within 1 week
Pour online shopping experience, and follow up support
The online shopping experience, and follow up customer service, is terrible. You cannot speak to a live human being. Support is done via email, or by a Chatbot. If you are lucky, the Chatbot will let you chat online with someone that might be human. The response time is long. They canceled an order of mine for no reason that I can understand. They’re just mind numbingly terrible.
Should have gone with the other recommendations
Build quality is poor - the chain covers do not pop off easily and the tabs break. Very hard to set up bridge and pair devices to bridge. Smart home control works only intermittently. Shade chain skips on wheel during operation.
Poor setup experience and customer service
It took several hours to set up 4 SmartShades with numerous glitches when setting up. Additionally, I was sent the wrong product and had to go through the return process before receiving the correct replacement.
product kept kicking out the beaded…
product kept kicking out the beaded string. at some points it would pull itself off the wall. I was careful to follow the instructions but I think the requirements and placement need to be really exact. I loved the idea of it. app seems good. but I will need to return.
The product does not hold power
The product does not hold power. It
does not charge properly. The yellow light comes on for about 1 min. and then goes out, the green light never comes on.
Blind works perfectly using the the…
Blind works perfectly using the the Ryse app except for a grinding sound on the chain.
I really appreciated the detailed…
I really appreciated the detailed installation instructions. It made the process much easier.
Over priced and isnt a true SmartShade option.
I like the smartshades, its nice to be able to push a button verses rolling them up by hand. However I purchased 2 smartshades and the bridge so it would work with my Alexa. The only problem is it never works with Alexa or with the Ryse app. Not sure if the problem is the app or the bridge or both but it frequently stops working and I'm unable to control them without getting up and pressing a button which defeats the purpose of why I bought this product, and I frequently have to unplug the bridge to get it working again. For the money I would have expected this to work way better than it does. In my opinion its not worth the heafty price tag.
A WOW type product
I remember when I was little, my brother dated a girl whose family had blinds that opened automatically. I thought it was the fanciest, coolest thing ever! My brother even joked that only really wealthy people had something like that. Their family was very well-off, and I always dreamed of having it in my own home someday. Now I finally do, thanks to RYSE, and it’s so satisfying! Everyone who visits is always impressed, and it’s one of those products that makes your home feel both cozier and more high-end at the same time.
Worth every penny!
Got a quote for 6k by a local company to come in and automate our blinds (said we had to fully replace our current blinds to receive the automation capability). So was so so happy to find this company and the product is amazing! Did the 3 pack to start and see how they work (work exactly as promised) and will definitely be purchasing for the rest of the home.
Great concept -Still working out pairing
We had some issues initially getting it to work, but they've been very responsive to set up a troubleshooting call. Our mother is in a senior housing place and the chain controls are too much for her to manage. She's excited about being able to control these with her phone.

Reply from RYSE
Buyer Beware
I purchased this product in April, and it has been a constant source of frustration ever since. It repeatedly loses its position and has flipped in the wrong direction on its own—twice—rendering the entire system unusable. Despite reaching out to customer service multiple times, I’ve received little to no meaningful support. At this point, I regret this purchase and cannot recommend it to others. Buyer beware.

Reply from RYSE

Reply from RYSE
Ryse Smartshades
Ryse smartshades are a budget-friendly product that will not disappoint. Highly recommend.

Reply from RYSE
Absolutely everything and more than…
Absolutely everything and more than what was described. Super fast delivery and an excellent product. Absolutely recommend.

Reply from RYSE
Fast shipping and excellent…
Fast shipping and excellent instructions! This is super easy to set up and install, took me less than 10 minutes! The how to videos were super straight forward and helpful! I’ve had my smart curtains for two weeks now and I love them! Would recommend to anyone with curtains! Will be purchasing more :)
The install videos were very well done
Avoid at all costs
Avoid at all costs! Basically the blind units are very loud, crack, get worn out, lose their position, break your chains, etc.
I returned them and they claim I sent them a box of random clothes and blankets. Wild
reply to the company's comment: yeah i sent back the units, but you are scamming me. you sent me a pic of a box i did not send, you even put tape over the label to make it seem legit - i did not do that. company is scamming me

Reply from RYSE
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