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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the products for making their lives easier, with many noting the ease of installation and setup, even for those who are not tech-savvy. Consumers are particularly pleased with the intuitive app that allows them to control their curtains remotely. The automated shades are praised for seamlessly integrating into daily routines, enhancing the ambiance of homes, and offering a high-tech feel. However, some consumers report challenges with product configuration and installation, which is expected with new product integration. Others mention issues with the after-sales service, such as delays in email responses and problems with replacement shipments. Some consumers have experienced difficulties with the SmartBridge connectivity and the motor's performance with heavier shades. Despite these issues, many customers commend the company's customer service for being responsive, solution-oriented, and helpful in resolving problems.

Based on these reviews

Rated 4 out of 5 stars
Verified

Responsive customer service, thank you, but I wish I didn’t have to use them. Had a lot of challenges setting up my SmartBridge, but the tech support worked hard to fix the problem which I appreciate... See more

Rated 4 out of 5 stars

Couple months now and I'm still satisfied. I know one of my package got lost in the mail but it was replaced in an adequate timely manner. A-lot of glitch on the app but it gets resolved within some t... See more

Company replied

Rated 4 out of 5 stars

Replaced 4 Hunter Douglas shades with new corded shades (the HDs had battery operated motors and the motors were failing...new motors were not available). Ordered one RYSE unit to try on one of th... See more

Company replied

Rated 4 out of 5 stars

Great product and concept. Love the idea of setting routines for automatic opening and closing of my curtains. Installation was very simple but the metal strips to cover the rod sections was not the b... See more

Rated 3 out of 5 stars
Verified

It took several hours to set up 4 SmartShades with numerous glitches when setting up. Additionally, I was sent the wrong product and had to go through the return process before receiving the correct r... See more

Rated 5 out of 5 stars
Verified

We had some issues initially getting it to work, but they've been very responsive to set up a troubleshooting call. Our mother is in a senior housing place and the chain controls are too much for her... See more

Company replied

Rated 5 out of 5 stars
Verified

Got a quote for 6k by a local company to come in and automate our blinds (said we had to fully replace our current blinds to receive the automation capability). So was so so happy to find this company... See more

Rated 2 out of 5 stars
Verified

Good retrofit solution for roller blinds without replacing expensive blinds. Overall I gave this product 2 starts because: Pros: -Easy to install -Good retrofit solution -Good batt... See more

Rated 5 out of 5 stars

I installed two sets of Ryse Smart Curtains and the setup was incredibly smooth. Since I already had the hubs and compatible smart shades, everything integrated seamlessly. It took about 10 minutes to... See more

Rated 2 out of 5 stars
Verified

I like the smartshades, its nice to be able to push a button verses rolling them up by hand. However I purchased 2 smartshades and the bridge so it would work with my Alexa. The only problem is it n... See more

Rated 2 out of 5 stars
Verified

For an expensive product, it’s shipped directly from China. Expect a good week for delivery. Product itself works as expected, however not very fast at moving the blinds up and down, even at 1... See more

Rated 2 out of 5 stars
Verified

Devices controllling shades won't consistently work with their Ryse Hub network. Some shades right next to each other fail to raise or lower even though batteries are fully charged. Devices even indic... See more

Company replied

Rated 5 out of 5 stars

These curtains are a no brainer! They came well packaged and assembled! I scanned the QR code, followed the VERY detailed and in depth instructions and my curtain was ready to go in under 2 minutes! I... See more

Rated 5 out of 5 stars

Fast shipping and excellent instructions! This is super easy to set up and install, took me less than 10 minutes! The how to videos were super straight forward and helpful! I’ve had my smart curtains... See more

Rated 2 out of 5 stars
Verified

Although it seems to be a good product, the specs should mention that it only works for quit light roller blades system - I installed the Ryze on sun block roller 95” wide and 98” long and it could no... See more

Rated 5 out of 5 stars

I’m absolutely in love with my new smart curtain! It’s incredibly easy to install and set up – even for someone who’s not very tech-savvy like me. The app is intuitive, and I can control the curtain... See more

Rated 5 out of 5 stars
Verified

I can't say enough great things about the Hello RYSE Smart Shades! As a renter, finding smart home upgrades that don’t require drilling or replacing existing fixtures can be tough. But RYSE made i... See more

Rated 5 out of 5 stars
Verified

I had another brand of blind remote but it would slip and grind when trying to open my very large, heavy, room darkening shade. The new RYSE opener works so much better. I love having our shades open... See more

Rated 2 out of 5 stars
Verified

product kept kicking out the beaded string. at some points it would pull itself off the wall. I was careful to follow the instructions but I think the requirements and placement need to be really ex... See more

Rated 3 out of 5 stars
Verified

I ordered this Smart Shade control with battery to use with a roman shade. It does not work well, very slow. Then when I wanted to return this, I found out there is a restocking fee even though the m... See more

Rated 5 out of 5 stars

Edit: customer service reached out and shipped a replacement which arrived in couple of days only. Working great now. Thanks ————— Great product, terrible after service. They will offer you a fr... See more

Company replied

Rated 5 out of 5 stars
Verified

GREAT product and GREAT support! Timely response from emails and good FaceTime experience for questions. HIGHLY recommend! Get the convenience of automated shades without having to buy new shades.

Rated 3 out of 5 stars
Verified

Requesting reviews but can’t even tell me when my order will arrive. Shipped from China? Or? It’s a small item , why do you not have domestic inventory? I’ll update when the product arrives.

Company replied

Rated 5 out of 5 stars
Verified

Had a few issues with installation, but they have great service. Quick replies and solution oriented approach to make sure everything goes smooth.

Company replied

Rated 2 out of 5 stars
Verified

I already told you this: Your product is not fully developed (it lacks standard Matter & Thread capabilities); your description of the product is misleading, bordering on fraudulent, since you do not... See more

Company replied

Rated 5 out of 5 stars
Verified

You shade opener is first class. Delivery time and correspondence could have been better. You should offer expedited delivery at an extra cost.

Rated 3 out of 5 stars

Device is extremely powerful to the extent the it literally pulled my blind down out of its mounting. The Ryse controller jammed on the chain and kept rotating the chain around its spindal. This has o... See more

Rated 5 out of 5 stars
Verified

Blind works perfectly using the the Ryse app except for a grinding sound on the chain.

Rated 5 out of 5 stars
Verified

Product configuration was initially a bit tricky. But is expected with new product integration. Very happy once setup.

Company replied

Rated 5 out of 5 stars
Verified

Ryse smartshades are a budget-friendly product that will not disappoint. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Straight to the point and with a great solution in place. The specialist knew about my issue before I had to explain so he already had a game plan in place. Our call took only 5-10 mins of my t... See more

Company replied

Rated 3 out of 5 stars
Verified

Received a repacked item that was returned I assume. It was dirty and not reset. Difficult to setup

Company replied

Rated 5 out of 5 stars

I had a great experience. The product is 100/10 and the staff very helpful, friendly and professional.

Rated 2 out of 5 stars
Verified

I returned the item. It did not fit in my location, and installation was too complex

Company replied

Rated 3 out of 5 stars
Verified

It is a good product. It was difficult to install and pretty difficult to connect and calibrate.

Rated 5 out of 5 stars

This device is super easy to install and use! I love how I can control my curtains remotely.

Rated 5 out of 5 stars
Verified

The product to open the curtains is a success, it arrived just in time and very well packaged. Exactly what I needed.

Rated 5 out of 5 stars

Absolutely everything and more than what was described. Super fast delivery and an excellent product. Absolutely recommend.

Company replied

Rated 5 out of 5 stars
Verified

It was simple to order the product, got it in a few days and was up and running within a few minutes!

Rated 5 out of 5 stars
Verified

Customer service helped me order a part in needed all went well.

Rated 5 out of 5 stars
Verified

I really appreciated the detailed installation instructions. It made the process much easier.

Rated 5 out of 5 stars

Very simple to install! Was easy to customize the sun shade I already had since my windows aren't too tall. Battery lasts a reasonable time and I love being able to integrate a ryse bridge with Alexa.... See more

Rated 5 out of 5 stars
Verified

The Ryse SmartShade was very easy to install. The motor appears to be very strong and quiet. The app works great to raise and lower the shade. I did realize the Smartbridge is going to be needed to au... See more

Rated 5 out of 5 stars

Just tried their newest SmartCurtain device, and I am happily surprised. I was skeptical of the quality (and honestly if I even needed this), but this has seriously changed my entire morning routine..... See more

Rated 5 out of 5 stars
Verified

It works! I honestly didn't think it would, but set up easily and then connected my phone. All good.

Rated 5 out of 5 stars

The RYSE SmartCurtain was super easy to install and made my regular curtains feel high-tech instantly. Love waking up to natural light without even getting out of bed!

Rated 5 out of 5 stars

I remember when I was little, my brother dated a girl whose family had blinds that opened automatically. I thought it was the fanciest, coolest thing ever! My brother even joked that only really wealt... See more

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Company details

  1. #7 of 7 best companies in Home Automation Company
  2. #43 of 52 best companies in Electronics Company
  3. #95 of 111 best companies in Electronics Store

About RYSE

Written by the company

Convert existing window shades into motorized SmartShades.

RYSE is redefining window automation by being the inventors of the world's first retrofit device to turn regular window shades into automated shades, without breaking the bank. 6x patented, with 2 more pending.

Easy-to-install, renter-friendly, lifts window shades of any size or weight, and integrates with smarthome systems like Amazon Alexa, Google Home and Apple HomeKit.

The new leader in retrofit smart home automation.

SHOP NOW Support Center

Upgrade your window shades today.

Simple DIY Installation

Install in minutes. Does not require a professional installer and RYSE includes everything you need to complete the setup.

Smart Home Integration

With our SmartBridge, control your shades from Google Home, Alexa or Apple HomeKit

Set Your Own Schedule or Control Remotely for Added Privacy

Forgot to close your shades when leaving for your vacation? Don’t sweat it - control your shades anytime, anywhere. Or automate your shades to brighten up your space every morning, and close at night to give you privacy.

Lift Any Size or Weight*

Guaranteed to lift even your big and heavy shades, or your money back


60-day return policy

Hassle free returns. Try it first and let us know.

Support Available 7 days a week

Live chat, email and one-on-one technical support calls are available 7-days a week. Our extensive self-serve support center and video tutorials also provide articles for frequently asked questions.

Convert your shades today

Contact info

3.7

Average

TrustScore 3.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Pour online shopping experience, and follow up support

The online shopping experience, and follow up customer service, is terrible. You cannot speak to a live human being. Support is done via email, or by a Chatbot. If you are lucky, the Chatbot will let you chat online with someone that might be human. The response time is long. They canceled an order of mine for no reason that I can understand. They’re just mind numbingly terrible.

September 24, 2025
Rated 2 out of 5 stars
Verified

Should have gone with the other recommendations

Build quality is poor - the chain covers do not pop off easily and the tabs break. Very hard to set up bridge and pair devices to bridge. Smart home control works only intermittently. Shade chain skips on wheel during operation.

September 26, 2025
Rated 3 out of 5 stars
Verified

Poor setup experience and customer service

It took several hours to set up 4 SmartShades with numerous glitches when setting up. Additionally, I was sent the wrong product and had to go through the return process before receiving the correct replacement.

September 29, 2025
Rated 2 out of 5 stars
Verified

product kept kicking out the beaded…

product kept kicking out the beaded string. at some points it would pull itself off the wall. I was careful to follow the instructions but I think the requirements and placement need to be really exact. I loved the idea of it. app seems good. but I will need to return.

August 31, 2025
Rated 1 out of 5 stars
Verified

The product does not hold power

The product does not hold power. It
does not charge properly. The yellow light comes on for about 1 min. and then goes out, the green light never comes on.

September 1, 2025
Rated 2 out of 5 stars
Verified

Over priced and isnt a true SmartShade option.

I like the smartshades, its nice to be able to push a button verses rolling them up by hand. However I purchased 2 smartshades and the bridge so it would work with my Alexa. The only problem is it never works with Alexa or with the Ryse app. Not sure if the problem is the app or the bridge or both but it frequently stops working and I'm unable to control them without getting up and pressing a button which defeats the purpose of why I bought this product, and I frequently have to unplug the bridge to get it working again. For the money I would have expected this to work way better than it does. In my opinion its not worth the heafty price tag.

July 24, 2025
Rated 5 out of 5 stars

A WOW type product

I remember when I was little, my brother dated a girl whose family had blinds that opened automatically. I thought it was the fanciest, coolest thing ever! My brother even joked that only really wealthy people had something like that. Their family was very well-off, and I always dreamed of having it in my own home someday. Now I finally do, thanks to RYSE, and it’s so satisfying! Everyone who visits is always impressed, and it’s one of those products that makes your home feel both cozier and more high-end at the same time.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Worth every penny!

Got a quote for 6k by a local company to come in and automate our blinds (said we had to fully replace our current blinds to receive the automation capability). So was so so happy to find this company and the product is amazing! Did the 3 pack to start and see how they work (work exactly as promised) and will definitely be purchasing for the rest of the home.

July 25, 2025
Rated 5 out of 5 stars
Verified

Great concept -Still working out pairing

We had some issues initially getting it to work, but they've been very responsive to set up a troubleshooting call. Our mother is in a senior housing place and the chain controls are too much for her to manage. She's excited about being able to control these with her phone.

July 24, 2025
RYSE logo

Reply from RYSE

Hi Melinda,

We are sorry to hear of your experience and difficulty calibrating your device. Our support team has reached out to you via email to help resolve the issue for you ASAP!

Rated 1 out of 5 stars

Buyer Beware

I purchased this product in April, and it has been a constant source of frustration ever since. It repeatedly loses its position and has flipped in the wrong direction on its own—twice—rendering the entire system unusable. Despite reaching out to customer service multiple times, I’ve received little to no meaningful support. At this point, I regret this purchase and cannot recommend it to others. Buyer beware.

July 28, 2025
Unprompted review
RYSE logo

Reply from RYSE

Hi Maia,

We are so sorry to hear about your experience with RYSE. However, we have taken a look at your correspondence with our customer support team and noticed that we offered assistance and have asked you to book a one-on-one support call with our technical support agent in order to provide personalized feedback, but this call has yet to be booked. Our customer support team has reached out to you via email once again to provide you with the booking link. We highly recommend that you do so as we are eager to look at your setup and provide you with the assistance to get your devices up and running!

Rated 1 out of 5 stars
Verified

Poor customer service…

3 weeks and I still do not have my order.

June 28, 2025
RYSE logo

Reply from RYSE

Hi Jean,

We’re truly sorry to hear about your experience and the delay in receiving your order. Your frustration is completely understandable.

As mentioned in your email exchanges with our customer support team, please rest assured that your order was processed and shipped out promptly. However, it appears that the shipping carrier is taking longer than expected to deliver it. Our customer support team has already reached out to the carrier on your behalf to request an update.

We’re closely monitoring the situation and will make sure your order gets to you as soon as possible!

Rated 5 out of 5 stars
Verified

Ryse Smartshades

Ryse smartshades are a budget-friendly product that will not disappoint. Highly recommend.

June 26, 2025
RYSE logo

Reply from RYSE

Glad to hear you would recommend RYSE! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

Absolutely everything and more than…

Absolutely everything and more than what was described. Super fast delivery and an excellent product. Absolutely recommend.

June 3, 2025
Unprompted review
RYSE logo

Reply from RYSE

Glad to hear you had a positive experience with RYSE. We appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Fast shipping and excellent…

Fast shipping and excellent instructions! This is super easy to set up and install, took me less than 10 minutes! The how to videos were super straight forward and helpful! I’ve had my smart curtains for two weeks now and I love them! Would recommend to anyone with curtains! Will be purchasing more :)

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs! Basically the blind units are very loud, crack, get worn out, lose their position, break your chains, etc.

I returned them and they claim I sent them a box of random clothes and blankets. Wild

reply to the company's comment: yeah i sent back the units, but you are scamming me. you sent me a pic of a box i did not send, you even put tape over the label to make it seem legit - i did not do that. company is scamming me

June 17, 2025
Unprompted review
RYSE logo

Reply from RYSE

Hi William, we are very sorry that the devices did not work out for your setup and are happy to process a return for you according to our return policy, which requires that customers return all components in their original condition and packaging. However, we have evidence and confirmation from our warehouse that the returned package we received does not contain any RYSE products. As a result, we are unable to process a refund.

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