Brian Stewart

Device is extremely powerful to the extent the it literally pulled my blind down out of its mounting. The Ryse controller jammed on the chain and kept rotating the chain around its spindal. This has occurred three times. Ryse told me to bypass the jam prevention feature because the blinds would stop raising/lowering indicating a jam when no jam existed. The only issue I can see is this blind has the controller on the left side of the blind. Also there is no adjustment for tension on the beaded chain. This is an easy fix that would solve a lot of issues for Ryse. I have 7 of the Ryse units. The other issue is the hub doesn't work everytime so I programmed three different times to raise and lower the blinds. So to fix this, for example, Great Room 1 attempts to raise at 8:00am, 8:01am and 8:02am. So every blind has three separate commands for raise and lower. This has solved the issue about 90% of the time. The Ryse program just assumes it raised or lowered based on the sent command. All blinds are within 30 feet of the hub so no excuse for Ryse. I'm still willing to keep using the units. If it gets worse it becomes a non-warranty issue and becomes a defective product issue which has no time limit. I oversaw a very large R&D group for the largest Logistics company in the world out of Japan.

Devices controllling shades won't consistently work with their Ryse Hub network. Some shades right next to each other fail to raise or lower even though batteries are fully charged. Devices even indicate they are connected.