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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its supportive and proactive approach. People appreciate the team's efficiency, professionalism, and friendly demeanor, noting how smoothly the entire letting process is handled. Consumers value the clear communication, transparency, and the personal touch provided, which sets the company apart from other agencies. The positive feedback extends to pricing, with many reviewers finding it reasonable and fair compared to competitors. Reviewers also appreciate the staff's responsiveness and dedication, often mentioning specific team members who went above and beyond to ensure a seamless experience. Overall, individuals express high satisfaction with the company's ability to find great tenants quickly and manage properties effectively, making them a highly recommended choice for landlords.

Based on these reviews

Rated 5 out of 5 stars

As a first time landlord moving abroad, the team at Letio were brilliant at guiding me through the process and supporting with every detail. Mark is incredibly knowledgeable and surrounded by a great... See more

Rated 5 out of 5 stars

Our experience leasing our property through Letio was excellent. Their all in one fee structure was not only way more straightforward than the more well known companies, it is also way more reasonab... See more

Rated 5 out of 5 stars

We are renting our flat with Letio. They are combination of lower pricing of online real estate, but offer in person approach of small family feel firm. Reached promissed premium and their fees are fi... See more

Rated 5 out of 5 stars

Can’t speak highly enough about Letio. They let my property out in super-fast time with absolutely no hassle. My initial meeting was with Mark who talked me through the whole process. I was struck by... See more

Rated 5 out of 5 stars

I'm a Landlord and I rented out my property with Letio in March 2025. Tabrez was very quick to reach out to us with information after our initial enquiry and since I was traveling at the time, he sche... See more

Rated 5 out of 5 stars

I have used Letio as a private Landlord and had a very smooth experience! In a London market where there are a lot of agencies that over charge Letio is like a breath of fresh air who offers a service... See more

Rated 5 out of 5 stars

Mark & his team go above & beyond! Wish all letting agents were like Letio! They are professional, helpful, friendly & efficient. Nothing is too much trouble for them and they look after their landlor... See more

Rated 5 out of 5 stars

Energetic and no-nonsense support The team at Letio were enthusiastic & action-driven, and all members of the team have been responsive and friendly. They worked with us to rent our property as if it... See more

Rated 5 out of 5 stars

I'm a landlord and it's first time using Letio. I have found the team to be very responsive and dedicated to finding the right tenants. They put a lot of effort into making the letting process as stra... See more

Rated 5 out of 5 stars

I'm a tenant in a flat let and managed by Letio. We loved the flat from the first view. Mark and the team worked out all our requests with the landlord, the approval and documentation process went smo... See more

Rated 5 out of 5 stars

My experience with Letio is amazing. They are the most straightforward, professional group of people I have come across. Renting my flat trough Letio was a piece of cake! They advise, guide an help tr... See more

Rated 5 out of 5 stars

A fantastic team and service. I have engaged with a number of the team and found all to be friendly, and highly responsive. No issue is too small, and I frequently get responses to questions out of of... See more

Rated 5 out of 5 stars
Verified

As a 1st time landlord i am super happy with the support and process offered at Letio. From start to finish they have been transparent, good communicators and efficient at every step. I do not live... See more

Rated 5 out of 5 stars

I thank Letio for removing all the stress and worries that a landlord goes through to get the right tenant. The whole experience has been excellent from the 360 degree walk through video, which pr... See more

Rated 5 out of 5 stars

I am a landlord and Mark of Letio helped me find fantastic tenants who have recently renewed their lease for another two years. They are now helping me with the day to day management and I find Nith a... See more

Rated 5 out of 5 stars

My wife and I used Letio to let our property in London recently. We’ve been using another estate agent to let our property over the last 9 years and decided to leave this review based on our recent ex... See more

Rated 5 out of 5 stars
Verified

I am working with Letio as a private Landlord and have an excellent and smooth experience! Mark explained everything to me and supervise the whole cooperation. Zoubida made the onboarding documentatio... See more

Rated 5 out of 5 stars

I used Letio to re-let my flat in autumn 2024. I was quite nervous having had a bad experience with a letting agent beforehand. I did my homework on rates and found that Letio came in low-mid market... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Great Experience with Zoubida and the Letio Team My partner and I had a really positive experience with Zoubida and the team at Letio in London. Zoubida was friendly, helpful, and a... See more

Rated 5 out of 5 stars

From start to finish, Letio have been a great help, especially as this was my first time renting my property. Communication was excellent, the marketing was very appealing and I got my flat let within... See more

Rated 5 out of 5 stars

Letio fully manages my tenanted property in London. They provide a full and comprehensive service and have made the whole letting process very easy and seamless for me! Letio provide a very high stand... See more

Rated 5 out of 5 stars
Invited

Efficient, professional, helpful, best change I have ever made. So grateful I found them online and opted away from high street agents. Can’t recommend them enough!

Rated 5 out of 5 stars

The Letio team has been extremely professional in managing my property in London. They’ve handled it for the past two years, always ensuring they find the right tenant. Their attention to detail and r... See more

Rated 5 out of 5 stars

These guys are great! Hands on, friendly, quick to respond, easy onboard. They add a personal touch and put you first. Totally happy with the letting experience from the point of first contact on th... See more

Rated 5 out of 5 stars

I recently rented my property through Letio, from the first time I contacted them through to getting a tenant settled into the property I found their service to be absolutely fantastic. The whole team... See more

Rated 5 out of 5 stars
Invited

I'm very satisfied with the service provided by Mark and his team. I had a reasonable mareket valuation of my flat and what was important that Mark was able to let my flat for that amount, unlike othe... See more

Rated 5 out of 5 stars

Letio completed two lettings for me. They found great tenants. They acted most professionally. The lettings were complete in record time without drama.

Rated 5 out of 5 stars

i have found letio fantastic. A breath of fresh air in the UK property market. They really support and go that extra mile to provide service to you and support and not just a post box like others. The... See more

Rated 5 out of 5 stars

Mark was very efficient and down to earth. He told me everything I needed to know and do. The flat was let out to great tenants at a good price very quickly. I had a very positive and easy experience... See more

Rated 5 out of 5 stars

Letio may be new to the market, but they’re already making a strong impression. Professional, approachable, and committed to delivering great service, the team brings a refreshing energy and reliabili... See more

Rated 5 out of 5 stars

Straightforward and easy to communicate with directly. Did a good job finding the right tenants and are generally very pleasant to deal with. I have had no problems and would recommend.

Rated 5 out of 5 stars

Fantastic experience, thank you Mark! The team behind the scenes deserve huge praise for their hard work and dedication. This is a superb service, highly recommended!

Rated 4 out of 5 stars

This is a great company to work with. They make sure all the boxes are ticked and work with you to get the rent possible, since they are well versed with the current climate. They are warm and frien... See more

Rated 5 out of 5 stars

Letio is very straightforward, honest and agile besides being very digitally advanced so everything moves fast. the team is always available and supportive

Rated 5 out of 5 stars

Mark and his team have been fantastic from the start! Professional, prompt in their responses, and accommodating to our request. I would highly recommend Letio!

Rated 5 out of 5 stars

Second time letting a property via Letio. Excellent customer service, was effectively able to leave the entire process to the team

Rated 5 out of 5 stars

Letio is the most responsive and responsible letting company in London. You can't be wrong choosing this company for your next home.

Rated 5 out of 5 stars

Mark at Letio was very approachable and down to earth, giving direct and transparent guidance on the local market and what Letio offers. The team has been a pleasure to deal with after helping me find... See more

Rated 5 out of 5 stars

I had the pleasure of finding a rental through Letio, and I can honestly say the team made the whole experience so easy & stress-free. Zoubida and the team were professional and attentive in every way... See more

Rated 5 out of 5 stars

The team at Letio have been super efficient and helpful in regards to renting my property. Everything was explained clearly and I am very happy with the service they provided. Would definitely recomm... See more

Rated 5 out of 5 stars

Mark and his team were super efficient and very good to work with. Their fees are reasonable and fair, in my opinion, unlike many other letting agents. They found a tenant within 3 days of the exit of... See more

Rated 5 out of 5 stars

I'm renting my property out with Letio and so far I don't have any complaints. Mark has been really attentive and communicative throughout the letting process, from finding a tenant to constantly... See more

Rated 5 out of 5 stars

As a landlord, working with Letio has been a fantastic experience from start to finish. They recently rented out my apartment, and I couldn’t be happier with how smooth and efficient the entire... See more

Rated 5 out of 5 stars

Mark and his team have been brilliant throughout the entire letting process. From the moment Mark first viewed and valued the property to the tenants moving in, he has been incredibly attentive—a... See more

Rated 5 out of 5 stars

This is the third time I’ve renewed my lease with Lettio being the agency. They really are the best agency I’ve worked with and they truly have the tenant at heart. Thank you so much mark and the te... See more

Rated 5 out of 5 stars

I've been using Letio for around five months now and my experience has been excellent. They found tenants for my property within around two weeks and kept me updated throughout the entire process.... See more

Rated 5 out of 5 stars

Letio have been absolutely fantastic to work with. From the very beginning, their team made the whole letting process smooth, transparent, and stress-free. Communication was always clear and timel... See more

Rated 5 out of 5 stars

I would like to express my appreciation to Zoubida for the incredible support she has provided us. Zoubida has gone out of her way to ensure that our needs were met. She went beyond her expected... See more

Rated 5 out of 5 stars

Mark, Nith, and the whole team have been outstanding throughout the letting process. From the first valuation to the tenants moving in, everything was handled with efficiency and care. Mark was... See more

Rated 5 out of 5 stars

I spoke to several other agents but Tabrez was the most helpful and clear with regards to the process and costs of a potential let. We discussed and discussed the market in the relevant area and he ga... See more

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Company details

  1. Real Estate Agency

Written by the company

We’re on a mission to make renting better for everyone. We believe that doing good is good business. Combining our industry-leading tech with a team of dedicated account managers, we aim to help you find the perfect rental solution. One of the most important decisions you will make as a landlord is setting the rental price for your property. Our letting agents help you determine the right rental price based on various factors, including location, size, condition, and current market trends. We’ll work with you to find the right balance between attracting quality tenants and achieving the best rental return for your property. Our comprehensive property management services streamline landlords’ portfolio financials into one platform. We offer tenants 24/7 management, a dedicated account manager, emergency contractor coordination, and trusted maintenance providers. Our services include secure key holding, rent collection, arrears chasing, regular financial statements, end-of-tenancy negotiations, compliance assurance, and tenant renewal management.


Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

5-star
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1-star


Rated 5 out of 5 stars

Highly recommended managing agent

As a first time landlord moving abroad, the team at Letio were brilliant at guiding me through the process and supporting with every detail. Mark is incredibly knowledgeable and surrounded by a great team, Aqsa & Zoubida. My tenants went out of their way to say how inviting and informative the viewings were and I've never waited more than half a day to get a response to one of my many questions!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Leasing our property

Our experience leasing our property through Letio was excellent. Their all in one fee structure was not only way more straightforward than the more well known companies, it is also way more reasonable!
Mark was our initial point of contact, and worked tirelessly to find us the right tenants. He seemed to be working 24/7 and was always available to take calls and update us on the status. His team who then worked on the administrative details were equally professional and hard working, ensuring all the necessary complexities were taken care of. Definitely recommend them.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Tenant focused agency

This is the third time I’ve renewed my lease with Lettio being the agency. They really are the best agency I’ve worked with and they truly have the tenant at heart. Thank you so much mark and the team.
Best
Hannah

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super team, excellent to work with!

Letio have been absolutely fantastic to work with. From the very beginning, their team made the whole letting process smooth, transparent, and stress-free. Communication was always clear and timely, with every detail handled professionally and efficiently. What stood out most was their friendliness and genuine care – it never felt like “just business,” but rather a partnership built on trust.

I truly valued their guidance and proactive approach, especially when it came to pricing, tenant management, and keeping me updated every step of the way. Their responsiveness and attention to detail gave me complete peace of mind, knowing everything was in safe hands.

If you’re looking for a letting agency that combines professionalism with a personal touch, I can’t recommend Letio highly enough. They really go above and beyond for both landlords and tenants.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Down to earth, great service, reasonable fees

Mark at Letio was very approachable and down to earth, giving direct and transparent guidance on the local market and what Letio offers. The team has been a pleasure to deal with after helping me find tenants!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Letio may be new to the market

Letio may be new to the market, but they’re already making a strong impression. Professional, approachable, and committed to delivering great service, the team brings a refreshing energy and reliability. Excited to see how they continue to grow and support the community!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Energetic and no-nonsense support

Energetic and no-nonsense support
The team at Letio were enthusiastic & action-driven, and all members of the team have been responsive and friendly. They worked with us to rent our property as if it were a joint project and their fee structure is transparent and feels fair to all parties.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great team!

Can’t speak highly enough about Letio. They let my property out in super-fast time with absolutely no hassle. My initial meeting was with Mark who talked me through the whole process. I was struck by the fact that he seemed genuinely passionate about providing the best service for both landlords and tenants… and at a very reasonable price. From then on Zoubida and the rest of the Letio team ensured that the whole process went like clockwork. I have no hesitation in recommending Letio and would definitely use them again in the future.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

I'm a landlord and it's first time…

I'm a landlord and it's first time using Letio. I have found the team to be very responsive and dedicated to finding the right tenants. They put a lot of effort into making the letting process as straightforward as possible so great for landlords.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Mark, Nith, and the whole team have been outstanding throughout the letting process. From the first valuation to the tenants moving in, everything was handled with efficiency and care. Mark was always quick to pick up the phone, respond to messages, and keep me updated at every stage.

The property was let quickly, and the process felt smooth from start to finish. It’s clear that Mark understands the market well and genuinely cares about achieving the best outcome.

A big thanks also to Nith for making sure all the certificates and paperwork were organised without delay, and for managing the property with real professionalism once the tenants moved in. The combination of clear communication, attention to detail, and genuine care made the whole process stress free.

I wouldn’t hesitate to recommend the team.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I'm a tenant in a flat let and managed by Letio. We loved the flat from the first view. Mark and the team worked out all our requests with the landlord, the approval and documentation process went smoothly and we moved in with no fuss. Very happy with the support all along.

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

This is a great company to work with

This is a great company to work with. They make sure all the boxes are ticked and work with you to get the rent possible, since they are well versed with the current climate. They are warm and friendly and respond quickly to queries. I would highly recommend them to work with

August 25, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Professional service offered by Letio

I am working with Letio as a private Landlord and have an excellent and smooth experience! Mark explained everything to me and supervise the whole cooperation. Zoubida made the onboarding documentation so easy. Nith handled the whole process of finding all the contractors for renovating the apartment. Letio offers a service which is professional but also fairly priced and for me it was key that they offer a complete service. I do recommend!

August 19, 2025
Rated 5 out of 5 stars

As a landlord

As a landlord, working with Letio has been a fantastic experience from start to finish. They recently rented out my apartment, and I couldn’t be happier with how smooth and efficient the entire process was.

The team was professional, responsive, and clearly experienced in the rental market. They handled everything—from marketing the property to screening tenants—with care and attention to detail. I was particularly impressed with how quickly they found reliable tenants and kept me informed throughout each step.

Letio made the whole process stress-free, and I genuinely felt that my property was in good hands. I wouldn’t hesitate to use their services again or recommend them to other landlords.

Thank you, Letio, for your excellent work!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great, Attentive & Transparent Service

I'm a Landlord and I rented out my property with Letio in March 2025. Tabrez was very quick to reach out to us with information after our initial enquiry and since I was traveling at the time, he scheduled a video call with him and Mark to discuss a possible letting strategy. The team is very attentive, hands-on, and pleasant to engage with. Even after securing tenants, Thanushan, was very helpful with ensuring a smooth transition from the former tenants to the incoming ones. I'm very glad that I chose to work with Letio and feel like my property is in good hands.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Professional letting with a personal touch

I thank Letio for removing all the stress and worries that a landlord goes through to get the right tenant. The whole experience has been excellent from the 360 degree walk through video, which presented the property in an excellent manner, to all the legal requirements. They took care of all the necessary paperwork involved and got the certifications in place.
Mark and his team provided me with a timely personal and very professional service. Even took a well documented and photographed inventory and made the whole experience well worth it. I would definitely recommend them to anyone.
I have been renting a few apartments for about 20 years and have used a few different agents, Letio have been the most competent.
A well deserved five star.
Thank you Mark

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

A breath of fresh air in the Lettings market.

I recently rented my property through Letio, from the first time I contacted them through to getting a tenant settled into the property I found their service to be absolutely fantastic. The whole team was amazing but I would specifically want to mention Nith and Zoubida. The team are open, transparent, honest, responsive and extremely competent. I would recommend that any prospective landlord speak to Letio before considering anyone else.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Letio as a private Landlord…

I have used Letio as a private Landlord and had a very smooth experience! In a London market where there are a lot of agencies that over charge Letio is like a breath of fresh air who offers a service which is proffesional but also fairly priced. For me it was key that they offer different pricing structures of their services so you can choose the level of their involvement based on your budget. Can recommend!

August 13, 2025
Unprompted review

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