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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its supportive and proactive approach. People appreciate the team's efficiency, professionalism, and friendly demeanor, noting how smoothly the entire letting process is handled. Consumers value the clear communication, transparency, and the personal touch provided, which sets the company apart from other agencies. The positive feedback extends to pricing, with many reviewers finding it reasonable and fair compared to competitors. Reviewers also appreciate the staff's responsiveness and dedication, often mentioning specific team members who went above and beyond to ensure a seamless experience. Overall, individuals express high satisfaction with the company's ability to find great tenants quickly and manage properties effectively, making them a highly recommended choice for landlords.

Based on these reviews

Rated 5 out of 5 stars

As a first time landlord moving abroad, the team at Letio were brilliant at guiding me through the process and supporting with every detail. Mark is incredibly knowledgeable and surrounded by a great... See more

Rated 5 out of 5 stars

Our experience leasing our property through Letio was excellent. Their all in one fee structure was not only way more straightforward than the more well known companies, it is also way more reasonab... See more

Rated 5 out of 5 stars

We are renting our flat with Letio. They are combination of lower pricing of online real estate, but offer in person approach of small family feel firm. Reached promissed premium and their fees are fi... See more

Rated 5 out of 5 stars

Can’t speak highly enough about Letio. They let my property out in super-fast time with absolutely no hassle. My initial meeting was with Mark who talked me through the whole process. I was struck by... See more

Rated 5 out of 5 stars

I'm a Landlord and I rented out my property with Letio in March 2025. Tabrez was very quick to reach out to us with information after our initial enquiry and since I was traveling at the time, he sche... See more

Rated 5 out of 5 stars

I have used Letio as a private Landlord and had a very smooth experience! In a London market where there are a lot of agencies that over charge Letio is like a breath of fresh air who offers a service... See more

Rated 5 out of 5 stars

Mark & his team go above & beyond! Wish all letting agents were like Letio! They are professional, helpful, friendly & efficient. Nothing is too much trouble for them and they look after their landlor... See more

Rated 5 out of 5 stars

Energetic and no-nonsense support The team at Letio were enthusiastic & action-driven, and all members of the team have been responsive and friendly. They worked with us to rent our property as if it... See more

Rated 5 out of 5 stars

I'm a landlord and it's first time using Letio. I have found the team to be very responsive and dedicated to finding the right tenants. They put a lot of effort into making the letting process as stra... See more

Rated 5 out of 5 stars

I'm a tenant in a flat let and managed by Letio. We loved the flat from the first view. Mark and the team worked out all our requests with the landlord, the approval and documentation process went smo... See more

Rated 5 out of 5 stars

My experience with Letio is amazing. They are the most straightforward, professional group of people I have come across. Renting my flat trough Letio was a piece of cake! They advise, guide an help tr... See more

Rated 5 out of 5 stars

A fantastic team and service. I have engaged with a number of the team and found all to be friendly, and highly responsive. No issue is too small, and I frequently get responses to questions out of of... See more

Rated 5 out of 5 stars
Verified

As a 1st time landlord i am super happy with the support and process offered at Letio. From start to finish they have been transparent, good communicators and efficient at every step. I do not live... See more

Rated 5 out of 5 stars

I thank Letio for removing all the stress and worries that a landlord goes through to get the right tenant. The whole experience has been excellent from the 360 degree walk through video, which pr... See more

Rated 5 out of 5 stars

I am a landlord and Mark of Letio helped me find fantastic tenants who have recently renewed their lease for another two years. They are now helping me with the day to day management and I find Nith a... See more

Rated 5 out of 5 stars

My wife and I used Letio to let our property in London recently. We’ve been using another estate agent to let our property over the last 9 years and decided to leave this review based on our recent ex... See more

Rated 5 out of 5 stars
Verified

I am working with Letio as a private Landlord and have an excellent and smooth experience! Mark explained everything to me and supervise the whole cooperation. Zoubida made the onboarding documentatio... See more

Rated 5 out of 5 stars

I used Letio to re-let my flat in autumn 2024. I was quite nervous having had a bad experience with a letting agent beforehand. I did my homework on rates and found that Letio came in low-mid market... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Great Experience with Zoubida and the Letio Team My partner and I had a really positive experience with Zoubida and the team at Letio in London. Zoubida was friendly, helpful, and a... See more

Rated 5 out of 5 stars

From start to finish, Letio have been a great help, especially as this was my first time renting my property. Communication was excellent, the marketing was very appealing and I got my flat let within... See more

Rated 5 out of 5 stars

Letio fully manages my tenanted property in London. They provide a full and comprehensive service and have made the whole letting process very easy and seamless for me! Letio provide a very high stand... See more

Rated 5 out of 5 stars
Invited

Efficient, professional, helpful, best change I have ever made. So grateful I found them online and opted away from high street agents. Can’t recommend them enough!

Rated 5 out of 5 stars

The Letio team has been extremely professional in managing my property in London. They’ve handled it for the past two years, always ensuring they find the right tenant. Their attention to detail and r... See more

Rated 5 out of 5 stars

These guys are great! Hands on, friendly, quick to respond, easy onboard. They add a personal touch and put you first. Totally happy with the letting experience from the point of first contact on th... See more

Rated 5 out of 5 stars

I recently rented my property through Letio, from the first time I contacted them through to getting a tenant settled into the property I found their service to be absolutely fantastic. The whole team... See more

Rated 5 out of 5 stars
Invited

I'm very satisfied with the service provided by Mark and his team. I had a reasonable mareket valuation of my flat and what was important that Mark was able to let my flat for that amount, unlike othe... See more

Rated 5 out of 5 stars

Letio completed two lettings for me. They found great tenants. They acted most professionally. The lettings were complete in record time without drama.

Rated 5 out of 5 stars

i have found letio fantastic. A breath of fresh air in the UK property market. They really support and go that extra mile to provide service to you and support and not just a post box like others. The... See more

Rated 5 out of 5 stars

Mark was very efficient and down to earth. He told me everything I needed to know and do. The flat was let out to great tenants at a good price very quickly. I had a very positive and easy experience... See more

Rated 5 out of 5 stars

Letio may be new to the market, but they’re already making a strong impression. Professional, approachable, and committed to delivering great service, the team brings a refreshing energy and reliabili... See more

Rated 5 out of 5 stars

Straightforward and easy to communicate with directly. Did a good job finding the right tenants and are generally very pleasant to deal with. I have had no problems and would recommend.

Rated 5 out of 5 stars

Fantastic experience, thank you Mark! The team behind the scenes deserve huge praise for their hard work and dedication. This is a superb service, highly recommended!

Rated 4 out of 5 stars

This is a great company to work with. They make sure all the boxes are ticked and work with you to get the rent possible, since they are well versed with the current climate. They are warm and frien... See more

Rated 5 out of 5 stars

Letio is very straightforward, honest and agile besides being very digitally advanced so everything moves fast. the team is always available and supportive

Rated 5 out of 5 stars

Mark and his team have been fantastic from the start! Professional, prompt in their responses, and accommodating to our request. I would highly recommend Letio!

Rated 5 out of 5 stars

Second time letting a property via Letio. Excellent customer service, was effectively able to leave the entire process to the team

Rated 5 out of 5 stars

Letio is the most responsive and responsible letting company in London. You can't be wrong choosing this company for your next home.

Rated 5 out of 5 stars

Mark at Letio was very approachable and down to earth, giving direct and transparent guidance on the local market and what Letio offers. The team has been a pleasure to deal with after helping me find... See more

Rated 5 out of 5 stars

I had the pleasure of finding a rental through Letio, and I can honestly say the team made the whole experience so easy & stress-free. Zoubida and the team were professional and attentive in every way... See more

Rated 5 out of 5 stars

The team at Letio have been super efficient and helpful in regards to renting my property. Everything was explained clearly and I am very happy with the service they provided. Would definitely recomm... See more

Rated 5 out of 5 stars

Mark and his team were super efficient and very good to work with. Their fees are reasonable and fair, in my opinion, unlike many other letting agents. They found a tenant within 3 days of the exit of... See more

Rated 5 out of 5 stars

I'm renting my property out with Letio and so far I don't have any complaints. Mark has been really attentive and communicative throughout the letting process, from finding a tenant to constantly... See more

Rated 5 out of 5 stars

As a landlord, working with Letio has been a fantastic experience from start to finish. They recently rented out my apartment, and I couldn’t be happier with how smooth and efficient the entire... See more

Rated 5 out of 5 stars

Mark and his team have been brilliant throughout the entire letting process. From the moment Mark first viewed and valued the property to the tenants moving in, he has been incredibly attentive—a... See more

Rated 5 out of 5 stars

This is the third time I’ve renewed my lease with Lettio being the agency. They really are the best agency I’ve worked with and they truly have the tenant at heart. Thank you so much mark and the te... See more

Rated 5 out of 5 stars

I've been using Letio for around five months now and my experience has been excellent. They found tenants for my property within around two weeks and kept me updated throughout the entire process.... See more

Rated 5 out of 5 stars

Letio have been absolutely fantastic to work with. From the very beginning, their team made the whole letting process smooth, transparent, and stress-free. Communication was always clear and timel... See more

Rated 5 out of 5 stars

I would like to express my appreciation to Zoubida for the incredible support she has provided us. Zoubida has gone out of her way to ensure that our needs were met. She went beyond her expected... See more

Rated 5 out of 5 stars

Mark, Nith, and the whole team have been outstanding throughout the letting process. From the first valuation to the tenants moving in, everything was handled with efficiency and care. Mark was... See more

Rated 5 out of 5 stars

I spoke to several other agents but Tabrez was the most helpful and clear with regards to the process and costs of a potential let. We discussed and discussed the market in the relevant area and he ga... See more

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Company details

  1. Real Estate Agency

Written by the company

We’re on a mission to make renting better for everyone. We believe that doing good is good business. Combining our industry-leading tech with a team of dedicated account managers, we aim to help you find the perfect rental solution. One of the most important decisions you will make as a landlord is setting the rental price for your property. Our letting agents help you determine the right rental price based on various factors, including location, size, condition, and current market trends. We’ll work with you to find the right balance between attracting quality tenants and achieving the best rental return for your property. Our comprehensive property management services streamline landlords’ portfolio financials into one platform. We offer tenants 24/7 management, a dedicated account manager, emergency contractor coordination, and trusted maintenance providers. Our services include secure key holding, rent collection, arrears chasing, regular financial statements, end-of-tenancy negotiations, compliance assurance, and tenant renewal management.


Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

5-star
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1-star


Rated 4 out of 5 stars

Thank you

Transparent, professional and communicative. I use a fully managed service. On to our second tenancy with complete trust that my interests and assets are the Letio's team's priority.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Transparent

It's our first time renting our flat but Mark has been very transparent and reassuring through the process.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Super efficient - found a tenant in 3 days

Mark and his team were super efficient and very good to work with. Their fees are reasonable and fair, in my opinion, unlike many other letting agents. They found a tenant within 3 days of the exit of the previous ones, which was outstanding. All the paperwork was handled swiftly and the whole experience was pretty stress free. I would definitely recommend Letio.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

New landlord renting property out with Letio

I'm renting my property out with Letio and so far I don't have any complaints. Mark has been really attentive and communicative throughout the letting process, from finding a tenant to constantly keeping me updated.
Others in the team like Thanushan have also been reachable and really helpful. Their communication has really been flawless.
Their pricing is also unbeatable compared to any other estate agent, and that's while also providing a better service than I've ever received from a standard brick and mortar agency. They have organised any services that need doing, like electricians without any hassle at all.
They also keep me updated every month with reports with any service fees, rent collected etc.
Thanks to everyone at Letio for making this such a stress free process.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Top class service!

Mark and his team have been brilliant throughout the entire letting process. From the moment Mark first viewed and valued the property to the tenants moving in, he has been incredibly attentive—always quick to answer my calls, respond to messages, and keep me updated at every stage - I’ve really appreciated how proactive he’s been.

The property was let really fast, and everything went smoothly. It’s clear he knows the market well and genuinely cares about delivering a great experience.

Shoutout also to Zoubida and Nith for helping to organise get all the certificates sorted and managing the property for the tenants and looking after their issues/queries. The tenants have just moved in, and the whole process has been stress-free from start to finish.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to several other agents but…

I spoke to several other agents but Tabrez was the most helpful and clear with regards to the process and costs of a potential let. We discussed and discussed the market in the relevant area and he gave me lots of valuable advice without any pressure to take things further. The no hidden fees aspect is not one you often find with agents. i will be following up when the time is right .

May 23, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Good value, helpful and attentive staff

Appropriate tenant selection for property, helpful and polite staff. Issues resolved quickly. Good value for money. Appreciate attention to detail; delivery of documents, payments and urgent requests fulfilled in a timely manner.

April 10, 2025
Rated 5 out of 5 stars

Happy Landlord

I am a landlord and Mark of Letio helped me find fantastic tenants who have recently renewed their lease for another two years. They are now helping me with the day to day management and I find Nith and the team to be very responsive, even at weekends. I am on the whole really happy and glad I chose Letio as my letting agent.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional

The Letio team has been extremely professional in managing my property in London. They’ve handled it for the past two years, always ensuring they find the right tenant. Their attention to detail and reliability have made the process smooth and stress-free

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

hassle-free renting experience

I had a fantastic experience with Letio. From the very beginning, the team were incredibly responsive and helpful, making the whole process smooth and stress-free. They arranged a video viewing as we are abroad, kept communication clear and prompt, and ensured everything was well-coordinated with the landlord which saves so much time and energy on our end.

On the day we got the keys, we encountered a few unexpected issues, but Mark handled everything like a true professional. His efficiency and reassurance made all the difference, and we really appreciated his quick action. Overall, a highly reliable and professional team—I’d definitely recommend them to anyone looking for a hassle-free renting experience!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great value-for-money property management services

Letio fully manages my tenanted property in London. They provide a full and comprehensive service and have made the whole letting process very easy and seamless for me! Letio provide a very high standard of service at a very competitive rate. Their staff are always very responsive on email and are always professional and polite. I highly recommend their services!

March 14, 2025
Unprompted review

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