LettingaProperty.com Reviews 537

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Abby was superb, she was my first contact and helped me understand the packages etc. I was handed over to the tenancy team but it was taking longer than hoped to find a tenant. Abby stepped back in, p... See more

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Rated 5 out of 5 stars

I highly reccomend this Business. Kelsey's expertise, her friendly approach,from registering , to any questions I had made renting my property very enjoyable. Kelsey answered all my questions with a... See more

Company replied

Rated 5 out of 5 stars

Charlotte always replies promptly and resolves any problems quickly. She has been very helpful recently with updating my account details, keeping me informed and communicating with my tenant. Thank yo... See more

Rated 5 out of 5 stars

Charlotte Clarke at lettingaproperty.com is very helpful, quick and efficient. She has helped me to sort out this recent tenant issue quickly. 10 out 10 service. Thank you, Charlotte for your help... See more

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Company details

  1. Real Estate Rental Agency

Written by the company

lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.


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4.5

Excellent

TrustScore 4.5 out of 5

537 reviews

5-star
4-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great communication

Charlotte always replies promptly and resolves any problems quickly. She has been very helpful recently with updating my account details, keeping me informed and communicating with my tenant. Thank you!

October 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Abby was superb

Abby was superb, she was my first contact and helped me understand the packages etc. I was handed over to the tenancy team but it was taking longer than hoped to find a tenant. Abby stepped back in, promised to take action such as prioritizing the listing and delivered by finding a tenant within days. She went above and beyond by offering to stay in touch over the weekend and accommodate my timezone (8 hours behind the UK). Great service, thank you!

October 14, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Carol

Thank you so much for your lovely feedback. Abby really does go the extra mile, and I know she’ll be delighted to hear your comments. Supporting landlords in different time zones isn’t always easy, but she’s always happy to make it work. We’re so pleased we could help get your tenancy sorted.

All the best
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Charlotte Clarke at…


Charlotte Clarke at lettingaproperty.com is very helpful, quick and efficient. She has helped me to sort out this recent tenant issue quickly. 10 out 10 service. Thank you, Charlotte for your help and support.

October 10, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Aman

Thank you for your kind review. Charlotte’s support really does make a difference and I’m glad she was able to resolve things quickly for you. We appreciate you taking the time to share your experience.

Best regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Better than any High Street Agent

I started using Lettingaproperty.com 6 years ago as I got fed-up of poor service from high street agents. To my delight every member of the team I've dealt with has been quick, professional and dealt with issues as they have come up brilliantly. I have been particularly grateful to Mia Coles who has consistently managed my properties and dealt with issues as if I was her only client; Charlotte Clarke in finance who recently managed a tenant struggling to pay the rent smoothly and skilfully managed this situation with all parties getting a positive outcome, Ethan Gibbons who has dealt with a range of tenant issues without fuss and last but by no means least Ryan Daines for his help listing my properties and managing enquiries and his 'always available' support. Thank you you deserve to do well, please keep it going. David Walters a very satisfied customer.

October 14, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi David,

Really appreciate you taking the time to write this. It means a lot to the team to hear that what we’re doing is working – especially from someone who’s been with us for six years.

I’ve passed your feedback on to Mia, Charlotte, Ethan and Ryan. They’ll be really pleased to know their support has made a difference.

Thanks again for sticking with us.

Helen
Operations Manager

Rated 5 out of 5 stars

Kelsey is very professional

I highly reccomend this Business. Kelsey's expertise, her friendly approach,from registering , to any questions I had made renting my property very enjoyable. Kelsey answered all my questions with accuracy and reassurance and explained the procedure in great detail.
I was told to ring anytime with any questions I had, I always got a returned call and every email is answered. I am very impressed with how everything is handled in a clear and consise manner. I feel confident that my property is in safe hands and would Highly reccomend.

September 8, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Breda,

Thank you for such a thoughtful review. It’s great to hear that Kelsey made the experience straightforward and reassuring for you. She’ll be really pleased to know her support gave you that confidence.

We appreciate the recommendation and look forward to continuing to support you.

Best regards,
Helen
Operations Manager

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Rated 5 out of 5 stars

Great service

Using there services since last 3 years. Very cooperative and always helpful specially Charlotte.

October 12, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Asif,

Thank you so much for your kind words and for being with us over the past three years. We’re really pleased to hear that you’ve had such a positive experience with our team. Charlotte will be delighted to know her support has been appreciated.

Best wishes,

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

It is a good Agency to work with when…

It is a good Agency to work with when you are looking for your home. They have an amazing team that go through every detail with you. Charlotte Clarke is part of the amazing team and she is always available whenever I have any issues. Keep up the good work

October 9, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Tnt,

Thank you for your lovely review. We’re so pleased to hear that you’ve had such a positive experience with our team and that Charlotte has been there to support you whenever needed. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback.

Best wishes,

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Charlotte Clarke has been very…

Charlotte Clarke has been very supportive in dealing with recent issue with tennant. I wish Lettingapropery successful future

October 9, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Syed,

Thank you for your kind words and for taking the time to share your experience. I’m so pleased to hear that Charlotte has been supportive in helping you resolve your recent issue. Your good wishes mean a lot to us.

Best wishes,

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

I found Abigail to be knowledgable &…

I found Abigail to be knowledgable & polite. She’s helping me through A difficult rental situation at the moment & it helps to know I’m not alone.
Thanks Abby😊

October 10, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Laurel,

Thank you for your lovely review. I’m so pleased to hear that Abigail has been able to support you through a difficult situation. She’ll be really happy to know her help has made a difference.

Best wishes,

Helen
Operations Manager
Lettingaproperty.com

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Rated 5 out of 5 stars

Fantastic and helpful service received

Fantastic and helpful service received from Charlotte

October 10, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Yvonne,

Thank you for your kind review. I’m so pleased to hear that you received fantastic and helpful service from Charlotte. She’ll be delighted to know her support was appreciated.

Best wishes,

Helen
Operations Manager
Lettingaproperty.com

Rated 4 out of 5 stars

Thank you

The team has been helpful and providing prompt support and follow-up. Good experience working with Charlotte Clarke, keep it up!

October 10, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Vivian,

Thank you for your kind review. I’m so pleased to hear that you’ve had a good experience with our team and that Charlotte has been so helpful and responsive. Your feedback is greatly appreciated.

Best wishes,

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Charlotte and Natalie

Charlotte and Natalie have been fantastic in the finance department. They have been so understanding and have worked really hard to resolve the situation of an tenant paying rent late to me.

October 9, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Millie,

Thank you for taking the time to share your feedback. I’m so pleased to hear that Charlotte and Natalie have been fantastic in supporting you and helping to resolve the situation. They’ll be very happy to know their efforts made a difference.

Best wishes,

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Charlotte has been very helpful and…

Charlotte has been very helpful and lovely throughout our communication, she has always been one of the most responsive of the team.

October 9, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Isil

Thank you for the kind words. Charlotte will be really pleased to hear your feedback – she works hard to support tenants and it means a lot to know she’s made a positive impression.

All the best
Helen
Operations Manager
Lettingaproperty.com

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Rated 5 out of 5 stars

Thanks Charlotte Clarke - you've been an Amazing Support

I've been a Landlord with Letting a Property for five and a half years. Most of that time things have gone okay. However, over the last 18 months things have been tricky as I've had a lot of personal problems to deal with as well as Landlord/Tenant difficulties so I have found it hard to navigate through. I've also not had the available time to deal with my Landlord issues like I once did so I have needed extra support from Letting a Property...

Given the above, I would like to personally thank Charlotte Clarke for all her support throughout this time. She has helped me so much and gone far beyond her job to assist me and I am so grateful to her for this - it has been priceless to me so thank you so much Charlotte..

October 9, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Sue

Thank you for your lovely message. I’m really glad Charlotte has been able to support you during what sounds like a challenging time. She’ll be touched to read your kind words. It means a lot when long-standing landlords take a moment to recognise the team. We know how much effort Charlotte puts in and we’re lucky to have her.

If there’s anything more we can help with, just let us know.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Very Efficient

Charlotte Clarke in accounts was very efficient and reliable. Thank you

October 9, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Warren

Thanks for the great review. Charlotte is always on the ball and it’s good to hear her support made a difference. We’ll pass this on to her.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

She was really helpful

Charlotte Clarke , She was really helpful , kind and professional.

October 9, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Aydan,

Thank you for your lovely feedback. I’m so pleased to hear Charlotte was helpful and professional — she always goes the extra mile for our customers.

Best regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Account handling

Charlotte in accounts is so professional and efficient in assisting me as a landlord with any account issues. She really does take the hassle out of dealing with your rental on your own.

October 8, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Jon,

Thanks for the kind words. Charlotte will be really pleased to see this — she takes great pride in supporting our landlords and it’s lovely to hear the difference it’s made.

Best regards,
Helen
Operations Manager
Lettingaproperty.com

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Rated 5 out of 5 stars

Thank you Charlotte for an excellent…

Thank you Charlotte for an excellent support

October 8, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi there,

Thank you for your kind words. I’m really pleased to hear Charlotte was able to help — I’ll make sure she sees your message.

Best regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 4 out of 5 stars

Supportive Team + Legal

It’s unfortunate to receive a 1-star review from a tenant who was evicted via the courts, though this outcome is not unexpected.
The entitlement reflected in the feedback is disappointing, particularly given the extensive support provided throughout both the tenancy and the eviction process.

Letting a Property has remained consistently supportive to both tenant and landlord throughout the tenancy and eviction process.
I’d like to extend a sincere thank you to Natalie, Mia, Casey, Nathan, Charlotte, and the solicitors involved for their professionalism and assistance in resolving this matter

Letting a Property Team Stay motivated and keep up the great work you’re all doing.
Your efforts are truly appreciated.

October 7, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Darsna

Thank you for taking the time to leave such a balanced and thoughtful review. It’s never easy managing situations that reach the courts, but we’re glad we could support you through it. I’ll make sure the team see your kind words – it means a lot to all of us.

Best regards
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Excellent Service

We are new Landlords - putting our home on the rental market because of a job move. Abby has dealt with us since February 2025 (our move was delayed by other factors) and has consistently provided a very responsive and professional service, whilst at the same time being very personable in character. I have no hesitation in recommending this company and Abby in particular.

October 6, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi David

Really appreciate you leaving this review. Abby mentioned how great you’ve been to work with and I’m glad she could make things easier during a busy time for your family. Starting out as a landlord can feel like a lot, so it’s great to hear that you felt supported.

Wishing you all the best in the new role and hope the letting goes smoothly from here.

All the best
Helen
Operations Manager

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