Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the comfort and design, especially features like the footrest and massage function. People find the chairs suitable for long hours of work or gaming, with some mentioning that the lumbar support helps with back pain. Reviewers also highlight the ease of assembly and the quality of the materials, considering the price. However, there are some points of concern. A significant number of consumers reported issues with contacting customer service and problems with their orders. Additionally, experiences with refunds have been largely negative. While opinions on the quality and delivery service are mixed, there is no strong consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

This is easily the most supportive gaming chair I've owned, and it's super comfortable for long sessions. Just a bit trouble to assembly.

Rated 2 out of 5 stars

I wish I had a chair to review, actually taking forever to even get my chair, but I suggest ordering from Amazon or Wayfair because the actual website sucks. Also, they use FedEx, who won't transfer y... See more

Rated 2 out of 5 stars

This would be a one star but I left a review on their website and they sent me a replacement. Problem is, the replacement was worse than the original. First, the arms are attached to the back of the... See more

Company replied

Rated 5 out of 5 stars

Comfy and Cutie! I’m designer and I’ve been working on my Dowinx Chair since 6 months literally I’m sitting everyday and making illustrations. It’s highly comfortable and also Cutie series are prett... See more

Rated 5 out of 5 stars

I get myself a dowinx gaming chair and I actually love it. It has a build in lumbar pillar and a massage function. What I like the most about this chair is the (I call it) bed function which turns t... See more

Rated 5 out of 5 stars

This gaming chair is really nice quality as well as being cute in my setup! I’ve always wanted a chair with a footrest built in, and this one is really comfy and easy to retract. I am taller so I wish... See more

Rated 5 out of 5 stars

Really easy to assemble and a great, sturdy but comfortable chair. I got the beige LS-66d89d model and I love the footrest included!

Rated 5 out of 5 stars

I've been using my chair for a few days now and I feel very good with it. It's comfortable, and I'm spending more time on the computer than ever before, haha. It was very easy to assemble, and it went... See more

Rated 5 out of 5 stars

I got the cute series 6655. The chair is very comfy and cute! I love the quality and the design so much. It came pretty quickly and without damages. No missing parts! I’m able to lean back and relax w... See more

Rated 5 out of 5 stars

The chair I ordered was delivered within 10 days. The chair exceeded expectations and is very well built and the center of gravity is very nice when laying back far in the chair.

Rated 5 out of 5 stars

It's without a doubt the best chair I've ever owned. Very comfortable for both gaming and work. It fits perfectly, and the removable footrest is wonderful. It also has a vibrating lumbar cushion!

Rated 5 out of 5 stars

I’ve been purchasing chairs from Dowinx for over 5 years now and have not had a single problem. Not only are their chairs cheap compared to other companies, they’re also very durable and comfortable.... See more

Rated 5 out of 5 stars
Verified

This chair has completely changed things. The support is ideal for extended gaming, and I was amazed by how simple it was to put together on my own.

Rated 5 out of 5 stars

I received the pink cat chair (Dowinx Cute Series LS-6655) for Christmas and it was a beautiful gift ! This chair is perfect for playing for hours. It's very comfortable because there is a footrest !... See more

Rated 5 out of 5 stars
Verified

The design is stylish without being over the top and fits my gaming setup perfectly. Plus, I can sit in it for hours with no problem.

Rated 5 out of 5 stars
Verified

This is a great chair for the price. It has a strong frame and provides good support - it feels built to last.

Rated 5 out of 5 stars
Verified

I was a little nervous about assembling it on my own, but it turned out to be way easier than I expected and only took about an hour.

Rated 5 out of 5 stars
Verified

I spend hours at my desk for work and gaming, and this chair provides great back support, keeping me comfortable the entire time.

Rated 5 out of 5 stars
Verified

I used to get back pain from sitting at my computer all day, but with this chair, I can work for hours without any discomfort.

Rated 5 out of 5 stars

I found the chair easy to assemble by myself, and the back support makes sitting for long hours much more comfortable.

Rated 5 out of 5 stars

Product I got was above my expectations! And the help I have gotten from Staff has been offered the highest standards and has really made my experience with dowinx great I would definitely recommend

Rated 5 out of 5 stars

If you're on the hunt for a budget-friendly gaming chair that doesn't compromise on quality, the Dowinx Classic, Heavy-Duty Series Chair is a stellar choice. This chair is a perfect blend of comfort... See more

Rated 5 out of 5 stars

This chair has been a game-changer for my back. I can finally work all day without discomfort, and the support is fantastic for long gaming sessions.

Rated 5 out of 5 stars

This is my first computer chair purchase ever on a professional level.. and let me tell you this .. I couldn’t be more happy , I couldn’t be more grateful! I did an entire jnboxing and building video... See more

Rated 5 out of 5 stars
Verified

Been using this Dowinx chair for a bit, and it's great! Super comfy for long gaming sessions, the lumbar support helps my back, and the design looks sharp.

Rated 5 out of 5 stars
Verified

I'm not the best with tools, but I still managed to put this chair together on my own without any trouble.

Rated 5 out of 5 stars
Verified

I've had this chair for a few weeks, and it feels quite solid. The seat is comfortable, and the back support is perfect for long gaming sessions.

We perform checks on reviews


Company details

  1. #148 of 157 best companies in Furniture Store
  2. #15 of 16 best companies in Furniture Manufacturer

Written by the company

𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike. 🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏 To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be. 💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕 We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help. 🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com 𝑺𝒖𝒑𝒑𝒐𝒓𝒕: support@dowinx.com 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp


Contact info

3.3

Average

TrustScore 3.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically takes over 1 month to reply


Advertisement
Rated 5 out of 5 stars

Comfy and Cutie

Comfy and Cutie!
I’m designer and I’ve been working on my Dowinx Chair since 6 months literally I’m sitting everyday and making illustrations. It’s highly comfortable and also Cutie series are pretty fit girly rooms🤍🤍

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Been purchasing Dowinx Chairs for YEARS!

I’ve been purchasing chairs from Dowinx for over 5 years now and have not had a single problem. Not only are their chairs cheap compared to other companies, they’re also very durable and comfortable. My favorite part about their chairs are the reclining feature. It lets me lay down to rest without going to my bed.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy

My wife bought me a chair from Dowinx for Christmas and I was so excited when she gave it to me because I heard good things about this chair and so did she. I've had the chair for over a month and I can honestly say that it's not worth it, I feel bad that she bought with the expectation that it was going to replace my Costco gaming chair, in which I've had the Costco chair well over 4 years now. The quality of Dowinx has not met my expectation. I have also reached out to them by email stating that I would like refund or even a different chair. But the only effort that was made was to tell me that they can not refund me and that's fine! but I think there is something wrong with my chair to already have issues.

February 20, 2025
Unprompted review
Dowinx logo

Reply from Dowinx

Dear Customer,

Thank you for sharing your experience with us — we’re truly sorry to hear that the chair didn’t meet your expectations and that you’ve encountered issues so soon after receiving it.

We understand how disappointing this must be, especially since it was a thoughtful gift. While our policy may not allow for a refund after a certain period, we absolutely want to ensure that you’re not left with a product that may be defective.

Could you please let us know if the issue has since been resolved? If not, we’d appreciate the opportunity to look into this again. You’re welcome to leave us your email address , and we’ll do our best to find a suitable solution.

Thank you again for your feedback — it helps us improve.
— The Dowinx Team

Advertisement
Show reviews in all languages. (99 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look