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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the comfort and design, especially features like the footrest and massage function. People find the chairs suitable for long hours of work or gaming, with some mentioning that the lumbar support helps with back pain. Reviewers also highlight the ease of assembly and the quality of the materials, considering the price. However, there are some points of concern. A significant number of consumers reported issues with contacting customer service and problems with their orders. Additionally, experiences with refunds have been largely negative. While opinions on the quality and delivery service are mixed, there is no strong consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

This is easily the most supportive gaming chair I've owned, and it's super comfortable for long sessions. Just a bit trouble to assembly.

Rated 2 out of 5 stars

I wish I had a chair to review, actually taking forever to even get my chair, but I suggest ordering from Amazon or Wayfair because the actual website sucks. Also, they use FedEx, who won't transfer y... See more

Rated 2 out of 5 stars

This would be a one star but I left a review on their website and they sent me a replacement. Problem is, the replacement was worse than the original. First, the arms are attached to the back of the... See more

Company replied

Rated 5 out of 5 stars

Comfy and Cutie! I’m designer and I’ve been working on my Dowinx Chair since 6 months literally I’m sitting everyday and making illustrations. It’s highly comfortable and also Cutie series are prett... See more

Rated 5 out of 5 stars

I get myself a dowinx gaming chair and I actually love it. It has a build in lumbar pillar and a massage function. What I like the most about this chair is the (I call it) bed function which turns t... See more

Rated 5 out of 5 stars

This gaming chair is really nice quality as well as being cute in my setup! I’ve always wanted a chair with a footrest built in, and this one is really comfy and easy to retract. I am taller so I wish... See more

Rated 5 out of 5 stars

Really easy to assemble and a great, sturdy but comfortable chair. I got the beige LS-66d89d model and I love the footrest included!

Rated 5 out of 5 stars

I've been using my chair for a few days now and I feel very good with it. It's comfortable, and I'm spending more time on the computer than ever before, haha. It was very easy to assemble, and it went... See more

Rated 5 out of 5 stars

I got the cute series 6655. The chair is very comfy and cute! I love the quality and the design so much. It came pretty quickly and without damages. No missing parts! I’m able to lean back and relax w... See more

Rated 5 out of 5 stars

The chair I ordered was delivered within 10 days. The chair exceeded expectations and is very well built and the center of gravity is very nice when laying back far in the chair.

Rated 5 out of 5 stars

It's without a doubt the best chair I've ever owned. Very comfortable for both gaming and work. It fits perfectly, and the removable footrest is wonderful. It also has a vibrating lumbar cushion!

Rated 5 out of 5 stars

I’ve been purchasing chairs from Dowinx for over 5 years now and have not had a single problem. Not only are their chairs cheap compared to other companies, they’re also very durable and comfortable.... See more

Rated 5 out of 5 stars
Verified

This chair has completely changed things. The support is ideal for extended gaming, and I was amazed by how simple it was to put together on my own.

Rated 5 out of 5 stars

I received the pink cat chair (Dowinx Cute Series LS-6655) for Christmas and it was a beautiful gift ! This chair is perfect for playing for hours. It's very comfortable because there is a footrest !... See more

Rated 5 out of 5 stars
Verified

The design is stylish without being over the top and fits my gaming setup perfectly. Plus, I can sit in it for hours with no problem.

Rated 5 out of 5 stars
Verified

This is a great chair for the price. It has a strong frame and provides good support - it feels built to last.

Rated 5 out of 5 stars
Verified

I was a little nervous about assembling it on my own, but it turned out to be way easier than I expected and only took about an hour.

Rated 5 out of 5 stars
Verified

I spend hours at my desk for work and gaming, and this chair provides great back support, keeping me comfortable the entire time.

Rated 5 out of 5 stars
Verified

I used to get back pain from sitting at my computer all day, but with this chair, I can work for hours without any discomfort.

Rated 5 out of 5 stars

I found the chair easy to assemble by myself, and the back support makes sitting for long hours much more comfortable.

Rated 5 out of 5 stars

Product I got was above my expectations! And the help I have gotten from Staff has been offered the highest standards and has really made my experience with dowinx great I would definitely recommend

Rated 5 out of 5 stars

If you're on the hunt for a budget-friendly gaming chair that doesn't compromise on quality, the Dowinx Classic, Heavy-Duty Series Chair is a stellar choice. This chair is a perfect blend of comfort... See more

Rated 5 out of 5 stars

This chair has been a game-changer for my back. I can finally work all day without discomfort, and the support is fantastic for long gaming sessions.

Rated 5 out of 5 stars

This is my first computer chair purchase ever on a professional level.. and let me tell you this .. I couldn’t be more happy , I couldn’t be more grateful! I did an entire jnboxing and building video... See more

Rated 5 out of 5 stars
Verified

Been using this Dowinx chair for a bit, and it's great! Super comfy for long gaming sessions, the lumbar support helps my back, and the design looks sharp.

Rated 5 out of 5 stars
Verified

I'm not the best with tools, but I still managed to put this chair together on my own without any trouble.

Rated 5 out of 5 stars
Verified

I've had this chair for a few weeks, and it feels quite solid. The seat is comfortable, and the back support is perfect for long gaming sessions.

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Company details

  1. #148 of 157 best companies in Furniture Store
  2. #15 of 16 best companies in Furniture Manufacturer

Written by the company

𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike. 🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏 To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be. 💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕 We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help. 🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com 𝑺𝒖𝒑𝒑𝒐𝒓𝒕: support@dowinx.com 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp


Contact info

3.3

Average

TrustScore 3.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

Cute gaming chair: Dowinx Cute Series LS-6655

I received the pink cat chair (Dowinx Cute Series LS-6655) for Christmas and it was a beautiful gift ! This chair is perfect for playing for hours. It's very comfortable because there is a footrest ! It’s also so cute with cat accessories 💗

December 24, 2024
Unprompted review
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Rated 2 out of 5 stars

Cheap material even on the priciest…

Cheap material even on the priciest chair.

April 27, 2025
Unprompted review
Dowinx logo

Reply from Dowinx

Dear Customer,

Thank you for your feedback — we're sorry to hear that the material quality didn’t meet your expectations, especially on one of our higher-end models.

Has this issue been addressed or resolved since your review? If not, we’d appreciate the opportunity to look into it further and assist you.

Please feel free to leave your email, so we can follow up and find a suitable solution.

Thank you again for bringing this to our attention.
— The Dowinx Team

Rated 2 out of 5 stars

Arm rests break the recliner mechanism

This would be a one star but I left a review on their website and they sent me a replacement. Problem is, the replacement was worse than the original. First, the arms are attached to the back of the chair, so if you lean on it in any way it'll pull the back all the way up suddenly, sometime throwing the head pillow right off. Eventually, if you do this a few times, the chair no longer locks and leaning back reclines the chair suddenly. I've never had a chair make me feel like I'm falling constantly. This happened with my first chair. The second replacement chair took a bit longer to do this. Ultimately, it wouldn't go up or down at first but eventually had the sudden accelerated recline and snap back features no one wants. Next chair I buy, I'm making sure it's not Downix, and I'll be checking that the arm rests don't pull the back of the chair as I get up. Not a very good design. It either needs a stronger locking mechanism or a different way for the arm rests to attach so you can actually rest your arms and use them as assistance to get up.

April 26, 2025
Unprompted review
Dowinx logo

Reply from Dowinx

Dear Customer,

We’re truly sorry to hear that your experience with both the original and replacement chair has been so frustrating. The issue you described with the armrest affecting the recliner mechanism is certainly not the experience we want any customer to have, and we understand how disappointing this must be — especially after receiving a replacement that didn't improve things.

May we ask if this issue has since been resolved? If not, we would very much like to look into it again and explore a better solution for you.

Please feel free to leave us your email address , so we can prioritize your case and work toward a resolution.

We truly appreciate your feedback — it helps us improve both our products and service.
— The Dowinx Team

Rated 2 out of 5 stars

NICE COLOR BUT

In like the color I picked ,but I don't liked the fact that the chair is to low and arms keep moving. If lean too far forward the chair will tilt over. Since I got at out of the box I'm wondering how I can get it back in there.

April 25, 2025
Unprompted review
Dowinx logo

Reply from Dowinx

Dear Customer,

Thank you for your feedback — we’re glad you liked the color, but we’re very sorry to hear about the concerns with chair stability and arm movement. That certainly doesn’t sound like the experience we want our customers to have.

Has the issue been resolved since your review? If not, we’d really like to help you find a solution, whether it’s technical support or further assistance with a return.

Please feel free to leave your email , and we’ll prioritize your case.

We appreciate you bringing this to our attention.
— The Dowinx Team

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Rated 5 out of 5 stars

Best bang for your buck

If you're on the hunt for a budget-friendly gaming chair that doesn't compromise on quality, the Dowinx Classic, Heavy-Duty Series Chair is a stellar choice. This chair is a perfect blend of comfort, style, and functionality. It is a fantastic budget option that doesn't skimp on quality or features. I especially love the foot rest and reclining back rest as well as the lumbar and head pillows for added comfort. The massage feature is a nice touch also, it isn't like a spa massage, but it is relaxing.

Whether you're a gamer, a remote worker, or someone who simply enjoys a comfortable seat, this chair delivers on all fronts.

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Bad chair it sucks wrote 2 emails and…

Bad chair it sucks wrote 2 emails and never heard back shady company strongly don’t recommend

March 17, 2025
Unprompted review
Dowinx logo

Reply from Dowinx

Dear Customer,

We’re very sorry to hear about your experience and the lack of response to your emails — that’s absolutely not the level of service we aim to provide.

Has your issue been resolved since? If not, we’d like to take care of it as a priority.

Please leave us your email , and we’ll do our best to assist you promptly.

Thank you for bringing this to our attention.
— The Dowinx Team

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Rated 5 out of 5 stars

Gaming chair and bed at once

I get myself a dowinx gaming chair and I actually love it. It has a build in lumbar pillar and a massage function. What I like the most about this chair is the (I call it) bed function which turns the chair literally into a bed. Had some really good naps in the chair.

Delivery and everything went very smooth. I can absolutely recommend this brand :)

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing feel and look!

This gaming chair is really nice quality as well as being cute in my setup! I’ve always wanted a chair with a footrest built in, and this one is really comfy and easy to retract. I am taller so I wish the seat naturally sat a tad taller as well, but it is still a very comfy chair! I also really enjoy the massage lumbar pillow, it adds nice support when I’m sitting.

April 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Pretty cheap chair - Do not buy

Pretty cheap chair...

It is NOT worth to buy a product that LOOKS like the one you want. I did it and I'm very disappointed. I moved back to my 8 year old office chair because the DOWINX is so uncomfortable.

April 23, 2025
Unprompted review
Dowinx logo

Reply from Dowinx

Dear Customer,

Thank you for sharing your experience. We’re truly sorry to hear that the chair didn’t meet your expectations in terms of comfort — especially after choosing it based on its design.

May we ask if you’ve been able to reach out to our support team or if your issue has already been resolved? If not, we’d love the opportunity to assist you further.

Please feel free to share your email , so we can look into your case and work toward a suitable solution.

Your feedback is valuable to us as we continue to improve.
— The Dowinx Team

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Rated 5 out of 5 stars

Product I got was above my…

Product I got was above my expectations! And the help I have gotten from Staff has been offered the highest standards and has really made my experience with dowinx great I would definitely recommend

April 23, 2025
Unprompted review

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