Arm rests break the recliner mechanism
This would be a one star but I left a review on their website and they sent me a replacement. Problem is, the replacement was worse than the original. First, the arms are attached to the back of the chair, so if you lean on it in any way it'll pull the back all the way up suddenly, sometime throwing the head pillow right off. Eventually, if you do this a few times, the chair no longer locks and leaning back reclines the chair suddenly. I've never had a chair make me feel like I'm falling constantly. This happened with my first chair. The second replacement chair took a bit longer to do this. Ultimately, it wouldn't go up or down at first but eventually had the sudden accelerated recline and snap back features no one wants. Next chair I buy, I'm making sure it's not Downix, and I'll be checking that the arm rests don't pull the back of the chair as I get up. Not a very good design. It either needs a stronger locking mechanism or a different way for the arm rests to attach so you can actually rest your arms and use them as assistance to get up.
Reply from Dowinx
Dear Customer,
We’re truly sorry to hear that your experience with both the original and replacement chair has been so frustrating. The issue you described with the armrest affecting the recliner mechanism is certainly not the experience we want any customer to have, and we understand how disappointing this must be — especially after receiving a replacement that didn't improve things.
May we ask if this issue has since been resolved? If not, we would very much like to look into it again and explore a better solution for you.
Please feel free to leave us your email address , so we can prioritize your case and work toward a resolution.
We truly appreciate your feedback — it helps us improve both our products and service.
— The Dowinx Team