Gabor Somogyi

Hi Gabor. Thank you for sharing your experience with our service on our Trustpilot page. We are really sorry that you are unhappy with our service and support, and we would like to be able to assist you. If you still need any help resolving this issue, please email the UK/IE Trustpilot team at uktrustpilot@ups.com with the tracking number, delivery address, phone number, and reference #5205539. Regards; Daniel.

Hello Gabor,

We appreciate you bringing up this issue with us. You can be assured that Complete Savings generates significant cashback savings for its members.

Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. More details can be found at www.completesavings.co.uk

The only way you could have signed up as a member and given us permission to charge your account was if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup page that our programme is a paid membership subscription. There is no way we can obtain your details without doing the aforementioned.

We can provide information on how joined the programme if you will provide us your Membership ID or Email Address associated with your account. If you do not know your membership ID, please provide us with the following details: your UK postal code, the last four digits of the credit/debit card number that the charges appear on, and any other email address you may have and the name of any family member or friend who may have used your credit/debit card. Please send these details in an email to mary@completesavings.co.uk.

Alternatively, if you wish to speak with someone, you may call us to:

Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm

We hope you will provide us more information to locate your membership and resolve this matter for you. Thank you.

Kind Regards,
Complete Savings

Hi Gabor,

Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods-

Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7305 327 112
Facebook: https://www.facebook.com/virginmedia
Twitter: https://twitter.com/virginmedia
Forums: https://virg.in/VMforums

Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,

Hi Gabor,
Thanks for taking the time to leave us a review. We’re very sorry to hear that you feel this way and we’re keen to know more so we can help put things right.

Please get in touch using one of the following contact methods;

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
Facebook: https://www.facebook.com/virginmedia/
WhatsApp: +447305 327 112
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
And we can help from there

Thanks.

Hi Gabor, I am sorry to learn of your customer journey that took place, I would really like to discuss this with you in more detail.

As your review was an organic post, I have no way of finding your case or contact information. Please could you kindly reply to the email sent by Trust Pilot requesting for more information. We would love the opportunity to get your feedback.

Hi Gabor,

Thanks for taking the time to leave a review. It is very disappointing to hear about the issues that you have had with us, I can assure you that this is not the standard of service that we aim to provide.

If you would like to discuss this matter further with a member of our team, we have a vast variety of ways to contact us for help and support. I have listed a few below for you:

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone.
WhatsApp: 07305 327 112
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums

We are here to help and would really like to get this issue resolved for you.

^Vikki

Hi Gabor,

Thank you for taking the time to leave a review. I am sorry that you have had a poor experience with our services. This is very disappointing to hear, and I can assure you that this is not the level of service that we want to provide. We hate to see you feel this way.

If you would like to discuss any issue with us, please get in contact with us. We have a vast variety of ways to contact us for help or support and I have listed a few below for you:

Call: 150/03454541111
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums

Please get in contact with us so we can best help.

Thanks,
Akua A

Hello Gabor, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Staines branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.