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POOTOO is a brand that blends artistry with functionality, offering emotionally charged furniture pieces that tell stories and reflect the beauty of life. Our designs are more than just practical—they are expressions of art that resonate with your values and lifestyle. Committed to sustainability, POOTOO adopts the highest standards in craftsmanship, materials, and processes, ensuring every piece contributes positively to our planet. Join us in discovering a world where aesthetics and eco-consciousness come together seamlessly.
United States
2.7
8 reviews
Replied to 60% of negative reviews
Typically replies within 48 hours
I ordered a make up vanity and it never arrived. I am extremely disappointed. I waited over a month and I got a notification saying that the order was delivered and it never was. Costumer service is not responding. It’s a scam!!!
Pootoo sent me a damaged product, and they have done nothing to resolve this issue other than sending me an email saying sorry. I would not order furniture from here again.
Watch out for this company. My table was delivered in packaging that looked like it had come undone and then taped back together. The table was chipped, the sides of the shelves were unfinished and the finish on top had white spots that looked like bleach spots. When I contacted them they offered to send me a touch up kit. Obviously, that would not help the chips or the damaged finish. They said I could return it for a full refund…at my expense…TO CHINA. I am pursuing the matter with my credit card. I won’t be ordering furniture advertised by companies on Facebook Marketplace again.
Reply from POOTOO
We’re very sorry to hear about your experience — this is not the quality or service we stand for at POOTOO. We're looking into what went wrong and are reviewing our packaging and quality control processes.
We understand how frustrating international returns can be, and while our current policy reflects this, we’re actively working on better solutions. We’ve also escalated your case internally to find a more reasonable resolution.
To anyone reading: we take all feedback seriously, and we’re committed to making things right for our customers.
The product I bought arrived damaged. The company refused to accept a return without my paying for return shipping. A scam, overseas company.
Reply from POOTOO
We're very sorry to hear about your experience. We understand how disappointing it is to receive a damaged item.
Our customer service team has already issued a 50% partial refund as a gesture of goodwill, considering the circumstances. While our return policy requires customers to cover return shipping in some cases, we always strive to find a fair solution.
If there's anything else we can do to assist you further, please don't hesitate to reach out. We truly value your feedback and appreciate your understanding.
Bought Orva side table. Took a month to arrive from China. Had to leave outside for days because the smell was so strong. Cheap piece of prefab garbage with uneven finish. Another hard lesson learned.also started receiving large amounts of spam and porn email directly after buying. A site and products to avoid.
Reply from POOTOO
Thank you for your feedback. We are sorry to hear that your shopping experience did not meet your expectations.
Regarding the odor issue you mentioned, some furniture may have residual smells after long-distance transportation and sealed packaging. This usually dissipates after being placed in a well-ventilated area for a few days. We are committed to providing high-quality products, and if you have any concerns about the item you received, please feel free to contact our customer service team—we are here to assist you.
As for the spam emails, we take customer privacy very seriously and do not share any information with third parties. If you have been receiving unsolicited emails after your purchase, we recommend checking your email security settings and ensuring that the same email address has not been used on unrelated websites.
We sincerely hope to have the opportunity to improve your experience. If you need any further assistance, please do not hesitate to contact our customer service team.
Was surprised how quickly my order arrived! The chat support was helpful when I had a question. Assembly was bit tricky, but I managed it, and the materials is really good quality.
This brand is such good value for money! I ordered a cabinet, and it arrived super fast. Happy with how quickly it got here.
Got a side table from POOTOO for my niece to put her sheet music on, and she loves it! The service was fantastic too - great shopping experience overall.
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