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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the food, noting that it appears appetizing and is clearly attractive to their dogs. Consumers appreciate the variety of recipes available, which helps prevent their dogs from becoming bored with their meals. People highlight that the food is well-balanced nutritionally and contributes to improved health, digestion, and energy levels in their pets. The delivery service is also highly regarded, with reviewers mentioning its speed, punctuality, and organization. Customers find the website easy to navigate and appreciate the convenience of managing their orders and delivery schedules. The customer service team receives accolades for their helpfulness, responsiveness, and willingness to resolve any issues that may arise. Overall, reviewers express satisfaction with the product and service, considering it a worthwhile investment in their dogs' health and well-being.

Based on these reviews

Rated 5 out of 5 stars

At first my lurcher didn't immediately take to this food (he is a very, very fussy eater) and I was about to give up on it, but Dog Chef offered advice on how to tempt him, and very simply, once I gen... See more

Company replied

Rated 5 out of 5 stars

My dog was a picky eater. She, sometimes, refused to eat for a couple of days. We were always changing brands and trying to add something to her food to make it more tasty. But after starting giving... See more

Company replied

Rated 5 out of 5 stars

My 14 year old Golden Retriever adores her Dog Chef food. She gets twice a day the quantity of wet and dry food recommended by the Dog Chef Vet. She doesn’t leave a crumb in the bowl. The quality a... See more

Company replied

Rated 5 out of 5 stars

We and Boris (our chihuahua) are extremely happy with out experience with Dogchef. Not only he has lost 900g and became more active but now he eats more and healthier. When it is meal time he goes cra... See more

Company replied

Rated 4 out of 5 stars

When we adopted our beagle her hair was a bit dull and rough. We switched her to 50% dog chef, with a supplement for better mobility and she is thriving! The service is very conveniently delivered at... See more

Company replied

Rated 5 out of 5 stars

Food is truly quality out here and natural one. I am only for such type of food becasue no one wants to poison his/her pets. I have chosen this shop because guys managed to convince me in quality... See more

Company replied

Rated 5 out of 5 stars

The food is well balanced nutritionally. The dog loves it. After six months with Dog Chef he never needed a visit to the vet. The deliveries are punctual, and the food always arrives fresh and cool. W... See more

Company replied

Rated 5 out of 5 stars

This company is so easy to work with, and the product is excellent. Both of my dogs have enjoyed their duck, chicken and beef dinners. The customer service is excellent and I highly recommend Dog Ch... See more

Company replied

Rated 5 out of 5 stars

My 4year all dog Ben is a picky eater and eats slowly, but with mixing dog chef as 50% of his daily food portion, he eats it with enjoyment and quickly. As soon as i open the package he is rjere waiti... See more

Company replied

Rated 5 out of 5 stars

My dog is a rescue with many emotional problems. It used to be difficult to feed him and now he is always excited at meal times. He eats all his food and has gained the weight he needed. His vet is ve... See more

Company replied

Rated 5 out of 5 stars

My senior beagle is a very picky eater. But she accepted every recipe from Dog Chef. It’s great that we have multiple recipes to rotate between to avoid her getting bored. So far, we couldn’t be happi... See more

Company replied

Rated 5 out of 5 stars

My dog absolutely loves Dog Chef’s food—I can see her excitement every time dinner is served! Before we switched to Dog Chef, we were visiting the vet every month due to gastrointestinal issues. I w... See more

Company replied

Rated 5 out of 5 stars

It is super comfortable to have your dog’s food each month without having to care if you you run out of stock or thinking what to buy. Also the tupe of packaging makes it very easy to stock it in the... See more

Company replied

Rated 5 out of 5 stars

As the owner of a very picky little dog, I have really struggled to establish a healthy eating plan for her. Dog Chef was recommended to me by a friend and has been a huge success. First, and most... See more

Company replied

Rated 5 out of 5 stars

We have been subscribing dog chef's fresh food for half a year now and I can see clearly that my dog's having a more robust stomach and better mood too. Highly recommend !

Company replied

Rated 5 out of 5 stars

Our puppy is very picky and gets bored quickly, so we had to rotate kibbles every 2-3 weeks. After switching to dogchef fresh plan we don’t have this problem anymore – she enjoys every meal.

Company replied

Rated 5 out of 5 stars

I was looking for ideas about giving my dog home cooked food as we almost lost him in February, and had gone off most food. I ordered the book about homecooking from The Dog Chef. While read... See more

Company replied

Rated 5 out of 5 stars

Due to an unexpected absence I had to request a one time delivery date. My request was handled perfectly and without delay. Very good contact ith the support.

Company replied

Rated 5 out of 5 stars

We had been continuously searching for the most suitable prepared dog food owing to Burger's certain health conditions until we discovered Dog Chef, so far the closest to our home cooked meals for him... See more

Company replied

Rated 4 out of 5 stars

The support was great, they really helped me understand an issue with a product I was having. I’m now satisfied.

Company replied

Rated 5 out of 5 stars

Life-changing service! My dog is happier, healthier and finally putting on some weight. I highly recommend Dog Chef. So healthy, so convenient! Just absolutely amazing!

Company replied

Rated 5 out of 5 stars

Quality of the food is very good, it’s fresh and healthy. My dog had health issues, but all problems gone as soon as he started to eat the DogChef. The site is easy and friendly, so the ordering was e... See more

Company replied

Rated 5 out of 5 stars

My dog absolutely loves it! Great results, visibly good quality, fair price and fast delivery. I’m very happy with my choice.

Company replied

Rated 5 out of 5 stars

My dog ​​loves the food; every day he has a different menu. It's definitely the best choice I've ever made

Company replied

Rated 5 out of 5 stars

Our dog is a picky eater and Dogchef gave us a solution. Now he loves and tastes all the food. We are very happy with the food and the customer service. Thanks !!

Company replied

Rated 5 out of 5 stars

Very good quality. Delivery goes perfect. It's a bit pricey but worth it. My dog gets it now for a few years and loves it.

Company replied

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Company details

  1. Pet Supply Store

Written by the company

Dog Chef fait de délicieux repas pour chien cuisinés en toute transparence avec des ingrédients frais. Une offre flexible sans engagement qui s’adapte à votre chien et à votre style de vie, le tout livré gratuitement. Parce que le bonheur de votre chien passe aussi par son plaisir de manger ! La ration ménagère Dog Chef est adaptée à toutes les races et tailles de chiens. En passant du Chihuahua, Teckel, Jack Russell, Bulldog Français, Shiba, ... au Berger Australien, Border Collie, Boxer et bien plus. Alternative idéale au BARF, les repas Dog Chef aident les chiens qui ont des problèmes de digestion et des problèmes de peaux. Faites confiance à dogchef, près de 25 000 chiens en sont déjà ravis. Les avis clients de Dog Chef en témoignent. Avis Dog Chef 4,8 / 5 - Excellent France www.dogchef.fr Belgique www.dogchef.be www.dogchef.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Just perfect!

The choice and quality of the food, the flexibility regarding delivery and a very good packaging. Very good delivery service! Just can't be better!

October 25, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, thank you for your positive feedback 💛 We are delighted that you can see all our efforts through the quality of the food, the delivery service and the logistics service 🤩 Thank you for your trust. Have a lovely day, Virginie - Dog Chef 🐾

Rated 5 out of 5 stars

My package was lost and they send a new…

My package was lost and they send a new one immediately.

October 2, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hi Daniel, Thank you for your feedback! 😊 We’re glad we could quickly resolve the issue and get a new package sent to you. We hope your dog enjoys the meals! 🐶 Have a lovely day, Floriane - Dog Chef 💚🐶

Rated 1 out of 5 stars

Started off well, now I’m buried under a mountain of kibble

What a disaster. After a promising start, this turned into a logistical and customer service nightmare. Despite emailing on September 4th to flag a major issue, I was still charged — and apparently scheduled — for a 24kg delivery of dog food I neither need nor have room for.

Let’s break it down:
• I already had 12kg in stock.
• I bought more kibble locally because the original delivery was delayed.
• I clearly asked not to receive such a massive quantity — I don’t have a warehouse.
• I asked for a refund, a delay, a smaller delivery.
• I gave the correct address, which they still ignored.
• I called, emailed, messaged. No response. And then… surprise! The delivery went through anyway.

Is the plan to send me 24kg of kibble every month? Honestly, it feels like you’re trying to smother me in duck-flavored pellets.

Terrible communication, no flexibility, zero consideration for the customer’s situation. If you’re thinking of ordering — just be prepared to dedicate a room in your house to dog food storage.

September 4, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hi Yoan, We are very sorry to hear about this experience and completely understand your frustration 😔. After checking, we see that there was a miscommunication on our side regarding your delivery and preferences.

Please rest assured that we have canceled the 24kg delivery, and a full refund will be processed immediately.

We truly apologize for the inconvenience caused.

If there is anything else we can do to help or clarify, please don’t hesitate to reach out. Have a lovely day, Floriane - Dog Chef 🐾🐶

Rated 5 out of 5 stars

This company and product is excellent!

This company is so easy to work with, and the product is excellent. Both of my dogs have enjoyed their duck, chicken and beef dinners.
The customer service is excellent and I highly recommend Dog Chef.

August 24, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, Thank you so much for your kind words! 🐾 We’re thrilled to hear that both of your dogs enjoy their duck, chicken, and beef dinners. It’s wonderful to know our service and products are making a positive difference. Your recommendation means a lot to us! Have a lovely day, Floriane - Dog Chef 🐶🐾💚

Rated 5 out of 5 stars

Best suited for Burger's needs.

We had been continuously searching for the most suitable prepared dog food owing to Burger's certain health conditions until we discovered Dog Chef, so far the closest to our home cooked meals for him (duck, sweet potatoes and zucchini).

August 9, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, We’re so happy to hear that Burger is enjoying his Dog Chef meals 🐾💚
It’s wonderful to know that our recipes are the closest to your home-cooked meals and suit his health needs.
Thank you for sharing your experience with us! Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 4 out of 5 stars

The support was great

The support was great, they really helped me understand an issue with a product I was having. I’m now satisfied.

July 29, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, thank you for your feedback on our customer service 😊 We understand that it is essential to be there to help every customer, and we are delighted to read your comments 🤩 Have a great day, Virginie - Dog Chef 🐾

Rated 5 out of 5 stars

Happy malinois

My dog is a rescue with many emotional problems. It used to be difficult to feed him and now he is always excited at meal times. He eats all his food and has gained the weight he needed. His vet is very pleased with his physical progress and has approved of his Dog Chef diet. We use the half and half plan and he loves it.

July 24, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, thank you for sharing 😊 We are touched by your feedback on your dog's experience 😍 It's great to hear that he is enjoying it and that your vet approves of your choice 💛 We hope the adventure continues. Have a great day, Virginie - Dog Chef 🐾

Rated 5 out of 5 stars

Perfect for picky eaters

Our puppy is very picky and gets bored quickly, so we had to rotate kibbles every 2-3 weeks. After switching to dogchef fresh plan we don’t have this problem anymore – she enjoys every meal.

July 11, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hi, thanks for your feedback 😊 We're really pleased that your fussy-natured puppy now loves these meals 😋🐕 We understand how convenient and appreciative it can be 🤩 Lovely day, Virginie - Dog Chef 🐾

Rated 5 out of 5 stars

Comfortable and easy

It is super comfortable to have your dog’s food each month without having to care if you you run out of stock or thinking what to buy. Also the tupe of packaging makes it very easy to stock it in the fridge :)

June 5, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hi, Thank you so much for your lovely message! 😊
We’re really glad to hear that you find the service convenient and stress-free, and that the packaging works well for your fridge too🐶📦

Thanks again for your trust, and give your pup a big cuddle from all of us at Dog Chef 💚 Have a lovely day, Floriane - Dog Chef

Rated 5 out of 5 stars

Very nice

Very good quality. Delivery goes perfect.
It's a bit pricey but worth it.
My dog gets it now for a few years and loves it.

June 3, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Gregory, Thank you so much for your kind words!
We’re happy to hear your dog loves the quality and that delivery is always perfect.
We understand the price can be a bit high, but it’s great to know it’s worth it for you and your furry friend!
Also, our customer service is always available to help you optimize the price and find the best options for your dog’s needs. 🐾😊Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 5 out of 5 stars

At first my lurcher didn't immediately…

At first my lurcher didn't immediately take to this food (he is a very, very fussy eater) and I was about to give up on it, but Dog Chef offered advice on how to tempt him, and very simply, once I gently re-heated the food, he took to it immediately. My Jack Russell, as usual, took to the food straight away! It looks and smells delicious, and the discount offered for multiple dogs is an added bonus. Thank you Dog Chef 🐾🐶

May 25, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, thank you for sharing your experience 😊 We're delighted to hear that your usually picky Lurcher ended up enjoying the meals, and that your Jack Russell had no hesitation either 😋🐶 We do our best to support families with multiple dogs, and it’s a real pleasure to know it makes a difference in your experience 😊 Have a lovely day, Virginie - Dog Chef 🐾

Rated 5 out of 5 stars

As the owner of a very picky little…

As the owner of a very picky little dog, I have really struggled to establish a healthy eating plan for her. Dog Chef was recommended to me by a friend and has been a huge success. First, and most important, the food looks appetizing - and clearly is attractive to my dog. The deliveries are well-organized and times are indicated beforehand.
Dog Chef’s website is excellent - easy to navigate, and it is very simple to make any changes to the content/delivery date of each order. There is also a chat line who have been very helpful when I have had a question to ask. As my dog is a fussy eater, she does tend to get bored with certain flavors but this has not been a problem as it is so easy to change the contents of each order, so if she appears to be losing interest in a particular flavour, I substitute something else.
An excellent service - so glad we found it.

May 21, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello,

Thank you so much for your detailed and kind feedback! We’re thrilled to hear that Dog Chef has been such a great fit for your picky little dog and that the food appeals to her so well.

It’s wonderful to know that our website and chat support have made managing orders easy and flexible, especially when it comes to keeping your dog interested with different flavors.

We’re very happy to have you as part of the Dog Chef family and are always here if you need any help or advice.

Wishing you and your furry friend all the best, Floriane - Dog Chef 🐾🐶

Rated 5 out of 5 stars

My dog ​​loves the food

My dog ​​loves the food; every day he has a different menu.
It's definitely the best choice I've ever made

May 11, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, Thank you so much for your kind words! 🐶✨

We're thrilled to hear that your dog is enjoying the variety and loving mealtime, that daily excitement is exactly what we aim for! Knowing it's the best choice you've made means the world to us 💛

Thanks again for your trust! Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 1 out of 5 stars

If you are in France don’t bother

I would liked to have tried Dog Chef
If you are in France , don’t bother because the delivery company is Chronopost
I have wasted 4 days of my life waiting for my order to be delivered
ENOUGH
I will stick to Zooplus

May 7, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, We're really sorry to hear about your experience. Once the parcel leaves our facilities, it's indeed in the hands of Chronofresh, and we’re truly sorry that the delivery did not go as expected. We completely understand your frustration, and this is certainly not the standard we aim for. If there’s anything we can still do to make this right, don’t hesitate to let us know and contact us via the chat on our website or email. Have a lovely day, Floriane - Dog Chef

Rated 5 out of 5 stars

Excellent

My dog was a picky eater. She, sometimes, refused to eat for a couple of days. We were always changing brands and trying to add something to her food to make it more tasty. But after starting giving her dog chef, she turned into a completely different dog!
It's a noticeable change, as now she eats everything right after putting her food in the bowl. I even have the impression she is more energetic than before (probably because she would eat enough before).

April 25, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Patricia, Thank you so much for sharing your experience! 😊
We’re truly happy to hear that Dog Chef made such a big difference for your picky eater, it’s amazing what the right food can do! Seeing her eat with enthusiasm and having more energy is exactly what we hope for.
We’re here anytime if you need anything or want to adjust her meals along the way 🐾 Have a lovely day, Floriane - Dog Chef 🐾🐶

Rated 5 out of 5 stars

One time delivery date change

Due to an unexpected absence I had to request a one time delivery date. My request was handled perfectly and without delay. Very good contact ith the support.

April 23, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Alain, Thank you so much for your feedback! 😊
We’re glad to hear that your one-time delivery request was handled perfectly and without delay. It’s great to know that our support team was able to assist you smoothly.
If you ever need anything else, feel free to reach out. Have a lovely day, Floriane - Dog Chef 🐾🐶

Rated 5 out of 5 stars

Un service au top !

Un service au top !

April 10, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Bonjour Farah, Merci beaucoup ! 😊 On est ravis que notre service vous plaise ! On reste toujours dispo si vous avez la moindre question ou besoin d’un coup de patte 🐶💚Belle journée, Floriane - Dog Chef 🐾💚🐶

Rated 5 out of 5 stars

Qualité top

Qualité top, excellent service.

March 31, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Bonjour Chantal, Merci beaucoup pour votre retour ! 😊 Nous sommes heureux que vous soyez satisfait de la qualité et du service. Si vous avez des questions ou besoin d’assistance, n’hésitez pas à nous contacter. Nous sommes là pour vous et votre chien ! 🐾Belle journée, Floriane - Dog Chef 🐾🐶

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