Started off well, now I’m buried under a mountain of kibble
What a disaster. After a promising start, this turned into a logistical and customer service nightmare. Despite emailing on September 4th to flag a major issue, I was still charged — and apparently scheduled — for a 24kg delivery of dog food I neither need nor have room for.
Let’s break it down:
• I already had 12kg in stock.
• I bought more kibble locally because the original delivery was delayed.
• I clearly asked not to receive such a massive quantity — I don’t have a warehouse.
• I asked for a refund, a delay, a smaller delivery.
• I gave the correct address, which they still ignored.
• I called, emailed, messaged. No response. And then… surprise! The delivery went through anyway.
Is the plan to send me 24kg of kibble every month? Honestly, it feels like you’re trying to smother me in duck-flavored pellets.
Terrible communication, no flexibility, zero consideration for the customer’s situation. If you’re thinking of ordering — just be prepared to dedicate a room in your house to dog food storage.
Reply from Dog Chef
Hi Yoan, We are very sorry to hear about this experience and completely understand your frustration 😔. After checking, we see that there was a miscommunication on our side regarding your delivery and preferences.
Please rest assured that we have canceled the 24kg delivery, and a full refund will be processed immediately.
We truly apologize for the inconvenience caused.
If there is anything else we can do to help or clarify, please don’t hesitate to reach out. Have a lovely day, Floriane - Dog Chef 🐾🐶
