Great customer support team!
My dog absolutely loves Dog Chef’s food—I can see her excitement every time dinner is served! Before we switched to Dog Chef, we were visiting the vet every month due to gastrointestinal issues. I was an extremely happy customer until a delivery issue with DHL, caused by poor communication on their end, resulted in our food arriving too late and going to waste.
However, Dog Chef’s customer support team turned that negative experience around by issuing a full refund, even though it wasn’t their fault. Big kudos to their customer support team for their outstanding service!
Reply from Dog Chef
Hello, Thank you so much for sharing your experience! 💚🐶 We’re thrilled to hear how much your dog loves our food and that it has helped with her gastrointestinal issues!
We’re truly sorry about the delivery mishap, but we’re glad our customer support team could turn things around for you. Your satisfaction means the world to us! 💚✨
If you ever need assistance again, don’t hesitate to reach out. 😊🐾 Have a lovely day, Floriane - Dog Chef 🐶🐾