What a disaster. After a promising start, this turned into a logistical and customer service nightmare. Despite emailing on September 4th to flag a major issue, I was still charged — and apparently scheduled — for a 24kg delivery of dog food I neither need nor have room for.

Let’s break it down:
• I already had 12kg in stock.
• I bought more kibble locally because the original delivery was delayed.
• I clearly asked not to receive such a massive quantity — I don’t have a warehouse.
• I asked for a refund, a delay, a smaller delivery.
• I gave the correct address, which they still ignored.
• I called, emailed, messaged. No response. And then… surprise! The delivery went through anyway.

Is the plan to send me 24kg of kibble every month? Honestly, it feels like you’re trying to smother me in duck-flavored pellets.

Terrible communication, no flexibility, zero consideration for the customer’s situation. If you’re thinking of ordering — just be prepared to dedicate a room in your house to dog food storage.