Edgard & Cooper Reviews 54,965

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with the products, noting their pets eagerly consume the food. Consumers appreciate the quality of ingredients, which caters even to pets with sensitive stomachs or allergies, leading to improved health and well-being. The company's commitment to using environmentally friendly production methods also resonates positively with people. Consumers also praise the swift delivery service and the user-friendly online ordering system, which allows for easy management of subscriptions. The customer service team receives accolades for their helpfulness and efficiency in resolving issues. Many reviewers value the company's loyalty programs, including the option to donate discounts to animal shelters, and the engaging website design, which enhances the overall customer experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great products, well-packaged in a strong box so everything arrives in perfect condition. The website is easy to use. Reminders to update my subscription arrive in good time. Very much appreci... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my package not being delivered for a strange reason, and the customer service team at Edgard & Cooper was absolutely fantastic. They replied super quickly, resolved the problem r... See more

Company replied

Rated 5 out of 5 stars
Verified

There was a slight error with my order and the customer service team were amazing and efficient at rectifying the matter. I’m so impressed with the service. In addition to that the products are am... See more

Company replied

Rated 5 out of 5 stars
Verified

Lovely website, good description of food and treats. Reasonable prices for the quality that you get. Very fast delivery. My dog preferred the trays rather than the tins. Unfortunately I am having to c... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good experience with the costumer service! Not only top product for my Piero but also full support from Maaike at Edgard&Cooper. Never grateful enough for healthy food for my per, great support f... See more

Company replied

Rated 4 out of 5 stars
Verified

I have purchased the complementary kitten tins, pate, dried food and complete wet kitten food. Duck and chicken, tuna and chicken, tuna flavours. Delivery was super quick, well packaged and looked g... See more

Rated 4 out of 5 stars
Verified

Have swapped and changed my pups food so many times as so fussy, come back to Edgard & cooper, going well so far ( two weeks in).Good information on product, fast delivery. Would like to have more var... See more

Company replied

Rated 5 out of 5 stars

Edgard Cooper is good for my dog, good for the planet, good to charity and they have the most amazing customer happiness team (customer service anywhere else). I had a slight issue with a tin of food... See more

Company replied

Rated 3 out of 5 stars
Verified

My dog was over a year on Edgar & Cooper food. It was okay, but I ended up cancelling due to poor customer service. I complained 3 times that delivery was not in the place where I mentioned. Consideri... See more

Company replied

Rated 5 out of 5 stars

my mum has used this company for years with our family dogs, and I remember immediately loving how simple the ingredients were and how they were a company that favoured a much more environmentally fri... See more

Company replied

Rated 3 out of 5 stars
Verified

The food was great. The smell wasn’t that bad either my kitten really liked the texture and I really liked feeding it to her it’s not as messy as other food packaging either. She completely cleans the... See more

Company replied

Rated 5 out of 5 stars
Verified

Items are packed in a solid box so arrive in one piece. The products have been tested by my feline overlords and found satisfactory. They are also pleased by the treats that were packed with the order... See more

Rated 5 out of 5 stars
Verified

We have three cats and they love Edgar & Cooper products. We are subscribed to their plan and every month we receive food for our cats at home, which is very convenient, since we don't have to carry b... See more

Rated 5 out of 5 stars
Verified

I don’t normally complete reviews but I am so pleased with this product I will. My dog has allergies we have tried so many foods eventually going down the home cooked route as his body was rejecting s... See more

Rated 5 out of 5 stars
Verified

I have tried all different kinds of dog food for my fussy 1 year old staffy. I came across this brand in pets at home and bought it with a selection of others to try again to find a food she might eat... See more

Rated 5 out of 5 stars
Verified

First, my kittens and cats love the Edgar Cooper biscuits. Noticeable excitement when I pull out the bag, compared to another brand. Second, swift delivery with free delivery for a larger order... See more

Rated 5 out of 5 stars
Verified

One of my dogs has a really sensitive tummy, I have gone through several foods, even tried changing proteins every month he is so sensitive it’s a nightmare. But since he has been on the venison and d... See more

Rated 5 out of 5 stars

Great tasting dogs treats from this company, especially if you are looking for healthy options. Their customer service is very fast in responding to queries and delivery is super fast. Can high;y reco... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing company and products. Think I'm going to have to up my subscription; both cats are refusing wet food now in favour of these biscuits! Delivery is spot on too.

Rated 5 out of 5 stars
Verified

Incredible ingredients and my dog loves it! My dog has been a very picky eater and all the kibbles she tried, she did not like until Edgard & Cooper! I used to be so worried that she wasn'... See more

Rated 5 out of 5 stars
Verified

Our cat absolutely loves this food - so much so that we have subscribed on a regular basis! She has a delicate stomach and this food really helps to keep that side of things under control. We also l... See more

Rated 5 out of 5 stars
Verified

Good quality food my two chihuahuas like. Senior food worked well for a12 year old, he eats well his norm and lost over weight we couldn't loose with other foods. The only problem there is no opt... See more

Rated 5 out of 5 stars

My experience has been great since the very first moment a few years ago. I absolutely care of the healthiness of the food my dog eats and so I discover Edgard & Cooper. Everytime I find more than one... See more

Rated 3 out of 5 stars
Verified

My dog loves your food, but I have issues with the delivery and order arrival. I was told my recent order would arrive on Aug 26, and then was told on the evening of Aug 26 it is coming on Aug 27. On... See more

Company replied

Rated 5 out of 5 stars
Verified

My dog had been having tummy issues recently. Vet had recommended gluten free diet, which as helped greatly. I didn’t have gluten free dental stick until I purchased from your company. She loves them... See more

Rated 5 out of 5 stars
Verified

My dog absolutely loves your dry food. It encourages me to purchase products from you, as I like to feed her the best quality Ingredients which you provide. She loves Salmon,etc, and Turkey and chick... See more

Rated 5 out of 5 stars
Verified

Came very quickly was informed my 2 dogs love them there crunchy and crunch is there favourite so very pleased ,good variety of flavours a good price to

Company replied

Rated 5 out of 5 stars
Verified

Edgar&Cooper was the only food my dog could eat. Regretfully, he was allergic to almost everything. Searching for food for dogs with allergies, I tried it once. Not only he loved it as the allergi... See more

Company replied

Rated 5 out of 5 stars
Verified

Arrived on time, well packaged. My cat loves these treats. Bought the salmon and the chicken. She also has the biscuits and always clears her bowl!

Rated 5 out of 5 stars
Verified

The skinny, grubby, stray cat in the garden who kept his distance and wouldn't raise head to look at us, has been transformed into a healthy, clean happy cat. Two months on organic pate and he even en... See more

Company replied

Rated 5 out of 5 stars
Verified

Always a great experience with them. They really know how to treat their customers. Their branding is fun and cheerful. And they keep offering gifts to people who order frequently, this time I got a c... See more

Rated 5 out of 5 stars
Verified

Excellent as always ... Millie is so excited when the blue box arrives! More yummy treats and biscuits! She loves them!.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, our lab ziggy stardust absolutely loves the food , having recently changed from another brand her stomach issues seem to have subsided.

Company replied

Rated 5 out of 5 stars
Verified

My cats love the food, and I’m happy that they’re eating proper food, not junk! The customer service is amazing, they always get back to me super fast and solve my issue. Overall great band, great... See more

Rated 5 out of 5 stars
Verified

I mean, after trying out a bunch of different expensive brands over the years, the food from E&C is the only one my dog eats without any problems. He doesn't have any stomach issues anymore, except f... See more

Rated 5 out of 5 stars
Verified

Great quality of products - subscription is easy and quick delivery. Love all the organisations that they support and write about in their newsletters.

Company replied

Rated 5 out of 5 stars
Verified

Great veggie dog biscuits that my IBD dog can eat happily. (She has a meat protein allergy.) Quick service and sensible prices.

Rated 5 out of 5 stars
Verified

Arrived very quickly and was kept up to date with info from shipping to arrival. Ordered a bag of dried fish cat food and wow, my cat loves it. He even got into the cupboard and ripped the bag open... See more

Rated 5 out of 5 stars
Verified

This was my 3rd order. Excellent and really feast delivery. Would highly recomend.

Rated 5 out of 5 stars
Verified

My dog is quite a fussy eater and loves this food. Very quick delivery and good loyalty programme if you order through them direct.

Rated 5 out of 5 stars
Verified

Really good quality dog food Good value Efficient dispatch and payment

Company replied

Rated 5 out of 5 stars
Verified

Delivery excellent. And Chevy and Dodge love it. Chevy is a adult labradoodle Dodge is a puppy Lhasa apso

Company replied

Rated 5 out of 5 stars
Verified

These are the best biscuits I've ever bought for my cat. He absolutely loves them and doesn't go off them after 5 minutes. I feel great knowing they do him good as well as taste good. 10/10.

Company replied

Rated 5 out of 5 stars
Verified

This company is great, last time I ordered the dog food and some mistake happen, and I asked for the refund, and they arrange the refund to me very quick, the customer service is very helpful!

Rated 3 out of 5 stars
Verified

My cat is still unsure about it he tried a bit but is still unsure but I will keep trying with him

Company replied

Rated 5 out of 5 stars
Verified

Good range of products of high quality and speedy delivery.

Company replied

Rated 5 out of 5 stars
Verified

I have only ordered twice so far: first time to see if my ultra-picky cat (who I routinely refer to as 'Her Royal Tabbyness'!) would like the dry food, having rejected a previous attempt with another... See more

Rated 5 out of 5 stars
Verified

Edgard cooper is the only food my fussy chihuahua will eat. There’s a wide selection of flavours. The ingredients are quality. Delivery is quick and customer service is great should you need to conta... See more

Rated 5 out of 5 stars
Verified

E&C makes ordering and reordering so fast and easy! Shipping is lightning-quick; I ordered one day and it was delivered to my rural address the next! Communication is top-notch.

We perform checks on reviews


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Edgard & Cooper – real food that’s full of flavour for Cats & Dogs! Food that makes you, your pet and our planet feel good - that’s what Edgard & Cooper stands for. We are the first pet food brand to create deliciously healthy recipes completely free of meat meal, bone meal, animal waste, artificial additives or preservatives. We chose a natural approach with sustainability in mind AND we donate 1% of each sold product to charities for pets all over the world. What’s not to love? Come and discover!

Got a question? We’re all ears – just ask.

Written by the company

We are committed to providing all our customers with great service, you can get in contact with us directly through: WhatsApp (+32 56 38 01 27) & email (help@edgardcooper.com)

Naturally nutritious, deliciously simple

Utterly irresistible

Utterly irresistible
Eating is one of life’s simple joys, but so many pet foods overcomplicate their products. We do things differently. By treating nature’s ingredients with respect, we make food that’s naturally healthy, full of flavour and perfect for every pet. We pack our food with fresh meat & nutritious offal, real fruit & root veg.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

My dog absolutely loves Edgard &…

My dog absolutely loves Edgard & Cooper! I love that it’s made with real, wholesome ingredients and comes in eco-friendly packaging , no nasties, just good food that actually smells fresh. It’s great knowing I’m feeding my pup something healthy and sustainable at the same time

October 6, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Rada,

Aw, thank you 💙 We’re so happy your pup loves it! Real, wholesome food that’s good for them & the planet — that’s the goal!

Warm regards,
Maaike from Edgard & Cooper 🐾

Rated 5 out of 5 stars

Quality and professionalism.

The quality of Edgard & Cooper is exceptional. I chose them from the entire market for my cats' wet food based on their composition and analytical components. I'm a veterinary nurse and I carefully analyze every food I give my cats. It's definitely the right choice, and they love receiving their delicious can every night. The technical service is attentive and committed; every time I've had a question or problem, they've resolved it instantly. Thanks, guys!

October 15, 2025
Unprompted review
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi!

Wow, thank you so much! 💙 We’re absolutely thrilled to read this! It really means a lot coming from a veterinary nurse.
We’re delighted that our wet food meets your high standards and that your cats enjoy every delicious can each night.

We’re also so happy our Customer Happiness team has been helpful whenever you had questions! Making sure both pets and humans are happy is exactly what we aim for.

Thanks for trusting us to keep your furry friends healthy, satisfied and happy! 🐱

Warm regards,
Maaike from Edgard & Cooper 🐾

Rated 5 out of 5 stars
Verified

The website and subscription service is…

The website and subscription service is very easy to use. I like the loyalty programme, which gives you discounts for frequent purchases. Our kittens love the food very much. :)

September 18, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Mike,

Thank you so much for the lovely review 💙
We're so happy to hear your kittens are loving their meals. Yay for easy subscription and tasty rewards! ✨

Best regards,
Maaike from Edgard & Cooper 🐾

Rated 5 out of 5 stars
Verified

Perfect customer service

Always coming back to the vegan dry food. It's the basis for all meals. Knowing that it contains all amino acids and does not cause any allergies in my little dog is everything. Customer service is very helpful each time. We would even be happier when we could get the deliveries with B-post.

October 1, 2025
Rated 5 out of 5 stars
Verified

Grain free just meat/fish Edgar & Cooper grain free kitten food

I’ve only had my new adopted kittens for 3 days now and they love Edgar & Cooper cod & chicken in sauce and the duck & chicken real meat grain free kibble. Only the best for my beautiful cuties the food which is all grain free good as the meat & fish we humans eat. They are still adapting as they haven’t been well but are getting stronger by the day so they certainly need the best to help them grow stronger.

October 6, 2025
Rated 5 out of 5 stars

Really good subscription service

Really good subscription service. Easy to order and amend plus rewards too. And my fussy cat loves the food

October 14, 2025
Unprompted review
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Viv! 🐾

Thank you so much for your lovely words! We’re thrilled to hear that our subscription service is easy to use and that your fussy cat is loving the food 🐱💚.

We promise to keep delivering the same great quality and convenience to keep both you and your furry friend happy!

Tailwags & purrs 🐶🐱
Joel from Edgard & Cooper

Rated 5 out of 5 stars
Verified

My dog loves this food and the service…

My dog loves this food and the service is great! 😊

September 16, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Jackie,

Thanks a ton for your kind words! 🐕 It’s fantastic to hear your dog is loving the food, that’s exactly what we love to hear! 😊 We’re also so happy that our service is hitting the right note for you.

We’re committed to continuing this great quality and keeping your furry friend’s tail wagging with every delivery.

Thanks again for being part of the Edgard & Cooper family! 🐾

Tailwags & purrs 🐶🐱
Joel from Edgard & Cooper

Rated 5 out of 5 stars
Verified

Great service

Great service, fast. The food smells divine and so fresh.

September 17, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hello Ave 👋

We’re thrilled to hear your order arrived quickly and that you love how fresh and delicious the food smells. We put a lot of care into keeping it that way — your furry friend deserves only the best.🤗

Kind regards,
Eana from Edgard & Cooper

Rated 5 out of 5 stars
Verified

Super delicious 😋…

Super tasty food and treats. Sustainable packaging and speedy delivery. Overall, fantastic 😊.

September 30, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hello 👋

We’re thrilled to hear you’re loving the food and treats — and that our sustainable packaging and speedy delivery hit the mark too! Your support means the world to us (and the planet 🌍).🤗

Kind regards,
Eana from Edgard & Cooper

Rated 5 out of 5 stars
Verified

Best food

Best food, best service. Simply the best!

October 3, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hello Albertino 👋

We’re over the moon to hear you think we’re “simply the best”! Knowing both you and your pet are happy truly makes our day. 🐾🤗

Kind regards,
Eana from Edgard & Cooper

Rated 5 out of 5 stars
Verified

Great dog food!

Our dogs love the Crispy Carrot and Courgette dry food! It is perfect for them, since they both suffer from allergies. But with this food they feel great and their coat looks wonderful and healthy! And they love the biscuits, too, especially Apple and Blueberry and Banana and Peanut Butter.
The delivery is always very fast, thank you!

October 3, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hello 👋

We’re so happy your dogs are thriving on our Crispy Carrot & Courgette recipe — and it’s wonderful to know their coats are looking so healthy! It sounds like they’ve got great taste in biscuits too.🤗

Thank you for sharing and for your kind words about our delivery service.

Best regards,
Eana from Edgard & Cooper

Rated 3 out of 5 stars
Verified

Great food, terrible delivery experience

It has been almost a week now and my order of food for my dog has not been delivered. Edgard and Cooper seems unable to do anything. I keep getting emails from the company that say we are checking or we will update you but nothing ever happens nor do I get any information. The Edgard & Cooper phone rep says I will have to wait for DHL to return the package and credit a refund before they can send out a new order without further payment. DHL says the order is at the delivery depot but says they can only talk to the shipper about the problem.
Update: I did get an email from the company advising they would send a new order immediately without waiting for the return of the first order and offered me a 10% discount (a fair but not generous discount) on a future order. I did receive an order of the dog food yesterday evening - whether it was the original order or a new one, I am not sure.
I recognise that the shipping problem is primarily DHL (both in being unable to fix the problem quickly and in the lack of information) but as the shipper Edgard & Cooper is responsible for both which company they use as a shipper and finding a way to keep the customer happy (not waiting 5 days to offer to send a new order).
My dog does love the high quality E&C dog food, I hope they resolve the shipping issues (or this was an one off).

October 8, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Julie 👋

Thank you so much for your message. We’re really sorry to hear about the delay with your order. This is definitely not the experience we want for you or your furry friend 😔 We completely understand your frustration and are taking this very seriously.

My colleague Shaula has already been in touch with you and has been waiting for feedback from DHL. In the meantime, she has arranged for a new package to be prepared and sent to you again to make sure you get your order as soon as possible.

If you have any more questions or need further help, please don’t hesitate to reach out to us at help@edgardcooper.com 📧

Best wishes,
The Edgard & Cooper Team 🐾

Rated 5 out of 5 stars
Verified

Cat enjoying his food so far!

Easy ordering, quick delivery and cat enjoying food so far!

October 3, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hello Ruth 👋

We’re so glad to hear your order arrived quickly and that your cat is enjoying the food! We hope mealtime keeps getting better and better. 🐱✨

Kind regards,
Eana from Edgard & Cooper

Rated 5 out of 5 stars
Verified

Superb

Superb, fast and simple

October 2, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hello 👋

We’re delighted to hear everything went smoothly and quickly.🤗
Thank you for your feedback.

Kind regards,
Eana from Edgard & Cooper

Rated 3 out of 5 stars
Verified

my dog loves it but its quite pricey…

my dog loves it but its quite pricey compared to most other brands and it does not even last a full month.

September 16, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Lyndsay 👋

Thank you so much for your feedback! Our food is made with lots of fresh meat, combined with wholesome fruits, vegetables, berries, and herbs. The result? A balanced kibble packed with high-quality ingredients, everything your furry friend needs.

Because of this quality, your pet gets all the necessary energy and nutrients from less food, which means each meal is super nutritious. That’s also reflected in the price 😊

You might also know that we donate 1% of every product sold to the Edgard & Cooper Foundation, which works to improve the lives of less fortunate cats and dogs. Plus, we’re constantly innovating to reduce our ecological footprint and impact on the planet. These efforts are part of what makes our product special 💚

We hope your dog continues to enjoy it!
Kind regards,
Edgard & Cooper 🐾

Rated 5 out of 5 stars

Better than tender grilled chicken

My German Kleinspitz prefers your dental sticks over tender grilled chicken. I rest my case.

October 12, 2025
Unprompted review
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Isabel,

Thank you so much for the positive rating - your words mean so much to us! 🐶 We are very pleased to know that your German Kleinspitz is satisfied and likes our dental sticks. Your review inspires us to do our best, for you, your four-legged friend and our planet 🌍

We will continue our best efforts. See you on our webshop again!

Tailwags & purrs 🐶
Joel from Edgard & Cooper

Rated 5 out of 5 stars

Absolutely wonderful

Our pup is really fond of Edgar&Cooper’s food, kibbles and treats. The customer service is also excellent. Thank you !

October 12, 2025
Unprompted review
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Mélina,

We can’t thank you enough for the kind words about Edgard & Cooper. Your review means a lot to us and lets us know we’re on the right track! 🚀

We’ll keep up the good work and we’ll keep improving to make you, your puppy and our planet happy.

Tailwags & purrs 🐶🐱
Joel from Edgard & Cooper

Rated 5 out of 5 stars
Verified

Wonderful flavours my Westie loves.

Have just discovered Edgar & Cooper for their meat free treats for our Westie and now moved on to their plant based kibble to see if it will help the itchy red paws he has developed. Too early to tell if it will help but based on the quality of the food/biscuits,the great easy to use website and speedily delivery we will continue on regardless! Would really recommend this company for their values and products. Was also delighted to donate a meal to a rescue charity after accumulating enough loyalty points, wonderful idea.

October 1, 2025
Edgard & Cooper logo

Reply from Edgard & Cooper

Hi Karen,

Thank you so much for the positive rating - your words mean so much to us! 🐶 We are very pleased to know that you are satisfied with Edgard & Cooper. Your review inspires us to do our best, for you, your four-legged friend and our planet 🌍

We will continue our best efforts. See you on our webshop again!

Tailwags & purrs 🐶
Joel from Edgard & Cooper

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look