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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the food, noting that their dogs love the taste and variety offered. Consumers have observed visible improvements in their dogs' health, including better digestion, increased energy levels, and healthier coats. Many reviewers highlight that even picky eaters enjoy the meals, making meal times stress-free. People also appreciate the convenience and reliability of the delivery service, with orders arriving on time and well-packaged. The user-friendly website and responsive customer support team are frequently mentioned as positive aspects of the overall experience. Several reviewers specifically commend the company's willingness to address and resolve any issues promptly, further solidifying their satisfaction.

Based on these reviews

Rated 5 out of 5 stars

The choice and quality of the food, the flexibility regarding delivery and a very good packaging. Very good delivery service! Just can't be better!

Company replied

Rated 5 out of 5 stars

At first my lurcher didn't immediately take to this food (he is a very, very fussy eater) and I was about to give up on it, but Dog Chef offered advice on how to tempt him, and very simply, once I gen... See more

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Rated 5 out of 5 stars

My dog was a picky eater. She, sometimes, refused to eat for a couple of days. We were always changing brands and trying to add something to her food to make it more tasty. But after starting giving... See more

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Rated 5 out of 5 stars

My 14 year old Golden Retriever adores her Dog Chef food. She gets twice a day the quantity of wet and dry food recommended by the Dog Chef Vet. She doesn’t leave a crumb in the bowl. The quality a... See more

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Rated 4 out of 5 stars

When we adopted our beagle her hair was a bit dull and rough. We switched her to 50% dog chef, with a supplement for better mobility and she is thriving! The service is very conveniently delivered at... See more

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Rated 5 out of 5 stars

We and Boris (our chihuahua) are extremely happy with out experience with Dogchef. Not only he has lost 900g and became more active but now he eats more and healthier. When it is meal time he goes cra... See more

Company replied

Rated 5 out of 5 stars

Food is truly quality out here and natural one. I am only for such type of food becasue no one wants to poison his/her pets. I have chosen this shop because guys managed to convince me in quality... See more

Company replied

Rated 5 out of 5 stars

The food is well balanced nutritionally. The dog loves it. After six months with Dog Chef he never needed a visit to the vet. The deliveries are punctual, and the food always arrives fresh and cool. W... See more

Company replied

Rated 5 out of 5 stars

My 4year all dog Ben is a picky eater and eats slowly, but with mixing dog chef as 50% of his daily food portion, he eats it with enjoyment and quickly. As soon as i open the package he is rjere waiti... See more

Company replied

Rated 5 out of 5 stars

This company is so easy to work with, and the product is excellent. Both of my dogs have enjoyed their duck, chicken and beef dinners. The customer service is excellent and I highly recommend Dog Ch... See more

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Rated 5 out of 5 stars

My senior beagle is a very picky eater. But she accepted every recipe from Dog Chef. It’s great that we have multiple recipes to rotate between to avoid her getting bored. So far, we couldn’t be happi... See more

Company replied

Rated 5 out of 5 stars

My dog absolutely loves Dog Chef’s food—I can see her excitement every time dinner is served! Before we switched to Dog Chef, we were visiting the vet every month due to gastrointestinal issues. I w... See more

Company replied

Rated 5 out of 5 stars

My dog is a rescue with many emotional problems. It used to be difficult to feed him and now he is always excited at meal times. He eats all his food and has gained the weight he needed. His vet is ve... See more

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Rated 5 out of 5 stars

As the owner of a very picky little dog, I have really struggled to establish a healthy eating plan for her. Dog Chef was recommended to me by a friend and has been a huge success. First, and most... See more

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Rated 5 out of 5 stars

It is super comfortable to have your dog’s food each month without having to care if you you run out of stock or thinking what to buy. Also the tupe of packaging makes it very easy to stock it in the... See more

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Rated 5 out of 5 stars

We have been subscribing dog chef's fresh food for half a year now and I can see clearly that my dog's having a more robust stomach and better mood too. Highly recommend !

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Rated 5 out of 5 stars

Our puppy is very picky and gets bored quickly, so we had to rotate kibbles every 2-3 weeks. After switching to dogchef fresh plan we don’t have this problem anymore – she enjoys every meal.

Company replied

Rated 5 out of 5 stars

I was looking for ideas about giving my dog home cooked food as we almost lost him in February, and had gone off most food. I ordered the book about homecooking from The Dog Chef. While read... See more

Company replied

Rated 5 out of 5 stars

Due to an unexpected absence I had to request a one time delivery date. My request was handled perfectly and without delay. Very good contact ith the support.

Company replied

Rated 5 out of 5 stars

We had been continuously searching for the most suitable prepared dog food owing to Burger's certain health conditions until we discovered Dog Chef, so far the closest to our home cooked meals for him... See more

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Rated 5 out of 5 stars

Life-changing service! My dog is happier, healthier and finally putting on some weight. I highly recommend Dog Chef. So healthy, so convenient! Just absolutely amazing!

Company replied

Rated 4 out of 5 stars

The support was great, they really helped me understand an issue with a product I was having. I’m now satisfied.

Company replied

Rated 5 out of 5 stars

Quality of the food is very good, it’s fresh and healthy. My dog had health issues, but all problems gone as soon as he started to eat the DogChef. The site is easy and friendly, so the ordering was e... See more

Company replied

Rated 5 out of 5 stars

My dog absolutely loves it! Great results, visibly good quality, fair price and fast delivery. I’m very happy with my choice.

Company replied

Rated 5 out of 5 stars

My dog ​​loves the food; every day he has a different menu. It's definitely the best choice I've ever made

Company replied

Rated 5 out of 5 stars

Our dog is a picky eater and Dogchef gave us a solution. Now he loves and tastes all the food. We are very happy with the food and the customer service. Thanks !!

Company replied

Rated 5 out of 5 stars

Very good quality. Delivery goes perfect. It's a bit pricey but worth it. My dog gets it now for a few years and loves it.

Company replied

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Company details

  1. Pet Supply Store

Written by the company

Dog Chef fait de délicieux repas pour chien cuisinés en toute transparence avec des ingrédients frais. Une offre flexible sans engagement qui s’adapte à votre chien et à votre style de vie, le tout livré gratuitement. Parce que le bonheur de votre chien passe aussi par son plaisir de manger ! La ration ménagère Dog Chef est adaptée à toutes les races et tailles de chiens. En passant du Chihuahua, Teckel, Jack Russell, Bulldog Français, Shiba, ... au Berger Australien, Border Collie, Boxer et bien plus. Alternative idéale au BARF, les repas Dog Chef aident les chiens qui ont des problèmes de digestion et des problèmes de peaux. Faites confiance à dogchef, près de 25 000 chiens en sont déjà ravis. Les avis clients de Dog Chef en témoignent. Avis Dog Chef 4,8 / 5 - Excellent France www.dogchef.fr Belgique www.dogchef.be www.dogchef.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

From picky eater to a gourmand

My 4year all dog Ben is a picky eater and eats slowly, but with mixing dog chef as 50% of his daily food portion, he eats it with enjoyment and quickly. As soon as i open the package he is rjere waitingnfor his meal of the day.

March 23, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Jasmina, Thank you for sharing your experience! It’s great to hear that Ben enjoys his meals so much with Dog Chef added to his diet. 😊 Seeing a picky eater get excited for food is always a win! 🐶🍽️

If you ever have any questions or need any advice, feel free to reach out! 😊 Have a lovely day, Floriane - Dog Chef 🐾🐶

Rated 5 out of 5 stars

Quality of the fresh food is very good

Quality of the food is very good, it’s fresh and healthy. My dog had health issues, but all problems gone as soon as he started to eat the DogChef. The site is easy and friendly, so the ordering was easy and quick.

March 18, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Anna, Thank you so much for sharing this wonderful feedback! We’re so happy to hear that your dog’s health has improved with Dog Chef and that you found the ordering process smooth and easy. Your dog’s well-being is our top priority, and it’s amazing to know we’ve been able to help. If you ever need anything else, don’t hesitate to reach out! 😊 Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 5 out of 5 stars

I like a lot and with dog chef it is…

I like a lot and with dog chef it is very easy for me and super tasty for my Dog all the time

March 17, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, Thank you so much for your kind words! We're thrilled to hear that Dog Chef makes things easy for you and that your dog enjoys the meals. It’s always great to know that both you and your dog are happy with the service! If you need anything else, feel free to reach out. 😊Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 5 out of 5 stars

I have a one year old Labrador. I trust Dog Chef.

The food is well balanced nutritionally. The dog loves it. After six months with Dog Chef he never needed a visit to the vet. The deliveries are punctual, and the food always arrives fresh and cool. When I needed vet support related to the weight of my dog, I had an immediate response and follow-up. Great products and great customer care. Thanks, Dog Chef.

March 7, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, Thank you for your kind words! 😊 We're delighted to hear that your dog loves our food and that it has contributed to his well-being. It's great to know that our punctual deliveries and vet support have met your expectations. If you ever need anything, we're always here to help! 🐾🍽️🚚Have a lovely day, Floriane - Dog Chef 💚🐾🐶

Rated 5 out of 5 stars

Great customer support team!

My dog absolutely loves Dog Chef’s food—I can see her excitement every time dinner is served! Before we switched to Dog Chef, we were visiting the vet every month due to gastrointestinal issues. I was an extremely happy customer until a delivery issue with DHL, caused by poor communication on their end, resulted in our food arriving too late and going to waste.

However, Dog Chef’s customer support team turned that negative experience around by issuing a full refund, even though it wasn’t their fault. Big kudos to their customer support team for their outstanding service!

February 12, 2025
Unprompted review
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Reply from Dog Chef

Hello, Thank you so much for sharing your experience! 💚🐶 We’re thrilled to hear how much your dog loves our food and that it has helped with her gastrointestinal issues!

We’re truly sorry about the delivery mishap, but we’re glad our customer support team could turn things around for you. Your satisfaction means the world to us! 💚✨

If you ever need assistance again, don’t hesitate to reach out. 😊🐾 Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 5 out of 5 stars

Fast delivery and food immediately…

Fast delivery and food immediately pleased our puppy

February 1, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, Thank you for your feedback! 😊 We’re so glad to hear that the fast delivery and the food made your puppy happy right away. It’s always a pleasure to provide great meals for your little one! 🐶🍽️ Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 5 out of 5 stars

My senior beagle is a very picky eater

My senior beagle is a very picky eater. But she accepted every recipe from Dog Chef. It’s great that we have multiple recipes to rotate between to avoid her getting bored. So far, we couldn’t be happier with this food.

January 27, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Melanie, Thank you so much for sharing your experience! 🐾 We're thrilled to hear that your beagle is enjoying all the Dog Chef recipes. Having different options to rotate between is a great way to keep things exciting for her, and we're happy it's working so well. If you ever need advice or have any questions, feel free to reach out. 😊

Wishing you and your beagle many happy and tasty moments!

Have a lovely day, Floriane - Dog Chef 🐾🐶

Rated 1 out of 5 stars

Attrocious Service

Attrocious service. They use DPD couriers for delivery (Belgiums worst courier company with a 1.9 star google review rating). DPD never drop my fiancés order at her address, continuously claiming she wasn't there, when she can prove she was. Instead they leave the order at a shop 4 kms away, negating the entire reason for delivery, causing her to have to drive there, find parking and then haul a 20kg bag of dog food into her car. Despite numerous email complaints to Dog Chef this persists forcing her to go to the European Consumer Council now.

January 27, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Michael,

Thank you for your feedback. We're truly sorry to hear about the delivery issues your fiancé has experienced. Upon reviewing the situation, we noticed that there was a duplicate address entry ("number 12" entered twice) when creating her account. This was the reason DPD was unable to deliver directly to her address.

We’ve communicated this to her and have seen that the address has now been corrected. With this update, we expect future deliveries to be flawless. In the meantime, we will still follow up with DPD regarding the past delivery issues and your complaints about their service, as this situation should not have escalated this way.

We deeply apologize for the inconvenience caused and truly appreciate your understanding as we work on resolving this. Please don’t hesitate to reach out to us if there’s anything else we can assist with.

Have a lovely day, Floriane - Dog Chef 🐾🐶

Rated 5 out of 5 stars

Food is truly quality out here and…

Food is truly quality out here and natural one. I am only for such type of food becasue no one wants to poison his/her pets.
I have chosen this shop because guys managed to convince me in quality of their food, like it's an organic product, high-quality kibbles with fresh ingredients.

I made an order, it was a bit difficult process, but anyway I managed to get what I ordered and the very indicator of quality is that my dog started to eat this food. Nothing repelling, he doesn't have any intestine disorders afterward or something like that

January 7, 2025
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hi Ivan, Thank you for your feedback! 🙏We're thrilled to hear that your dog is enjoying the food. It's always rewarding to know that pets are thriving on our meals. 😊

We appreciate your patience with the ordering process and are glad it worked out in the end. If you have any suggestions on how we can make the process smoother or need assistance with future orders, don’t hesitate to reach out. Your dog's health and happiness are our top priorities! 🐾

Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 5 out of 5 stars

Great fresh meal guarding dog's health and happiness

We have been subscribing dog chef's fresh food for half a year now and I can see clearly that my dog's having a more robust stomach and better mood too. Highly recommend !

December 16, 2024
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello 😊 Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that your dog has been enjoying the benefits of our fresh food, with a stronger stomach and a better mood. It means a lot to us to know that our meals are making a positive difference! Thank you for recommending Dog Chef, and we look forward to continuing to support your dog's health and happiness. 🐾💚 Have a lovely day, Floriane - Dog Chef ✨🐾🐶

Rated 4 out of 5 stars

Au top

Je viens de passer à Dogchef, la transition a l’air de se faire très facilement pour mon chien.
Au top

December 2, 2024
Unprompted review
Dog Chef logo

Reply from Dog Chef

Bonjour 🙂 Merci pour votre retour ! Nous sommes ravis de savoir que la transition se passe bien pour votre chien. Si vous avez besoin de conseils ou d'informations supplémentaires, nous sommes là pour vous aider. 😊 Belle journée, Floriane - Dog Chef 🐾🐶

Rated 5 out of 5 stars

The Dog Chef's new regular customer

I was looking for ideas about giving my dog home cooked food as we almost lost him in February, and had gone off most food. I ordered the book about homecooking from The Dog Chef.

While reading the information, I realised that he needed other nutrients in his food. I ordered The Dog Chef Calcium as well as The Dog Chef Daily. (Chester had previously tried a different supplement which he would not eat at all - still have a kilo left of this!)

Unfortunately the order never arrived and I contacted Anne-Marie. She checked and found that it had been delivered, but as it obviously hadn't been delivered to me, she sent out a replacement. I asked her for the Royal Mail tracking number which she gave me. This time the order arrived.

Since using the information from the booklet, plus the Dog Chef supplements, Chester now eats every single meal, which is a huge relief.

Thank you Anne-Marie. It's taken 4 years 4 months to get Chester's eating habits right, but we got there in the end with your help! (PS I've just placed another order!)

October 19, 2024
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hi Sonya 🤩 Thank you so much for sharing Chester’s journey with us! 🤗We're truly delighted to hear that he's now eating every meal happily and that the information in our book and supplements have made such a difference for him. It’s fantastic to see Chester thriving with his new nutrition plan. Thank you again for your trust, and we look forward to supporting Chester’s well-being with every order! ❤️ Have a lovely day, Floriane - Dog Chef 🐶🐾

Rated 5 out of 5 stars

This is the first time to give Dogchef…

This is the first time to give Dogchef for my 1 year and 4 months puppy. It seems like he really likes it and from the day he started dogchef, his poo is really much better!

October 22, 2024
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello :) That's great to hear! We're so glad that your puppy is enjoying Dog Chef and that you've already noticed an improvement in his digestion. If you have any questions as you continue, feel free to reach out! 😊 Have a lovely day, Floriane - Dog Chef

Rated 5 out of 5 stars
Invited

Milo attend impatiemment son demi…

Milo attend impatiemment son demi boudin chaque soir mais il fait demi tour devant le poisson maintenant !!!

October 11, 2024
Dog Chef logo

Reply from Dog Chef

Bonjour Dominique :) Merci beaucoup pour votre retour concernant Milo ! Nous sommes ravis d'entendre qu'il attend impatiemment son repas chaque soir. Concernant la recette au poisson, il arrive parfois que les goûts des chiens évoluent. Si vous le souhaitez, vous pouvez essayer d'autres recettes qui pourraient mieux lui convenir. N'hésitez pas à nous contacter si vous avez besoin de conseils ou d'assistance pour ajuster les repas de Milo ! Belle journée, Floriane - Dog Chef

Rated 5 out of 5 stars
Invited

High quality fresh

High quality, fresh and simple to use.

June 1, 2024
Dog Chef logo

Reply from Dog Chef

Hi Scott :) Thank you so much for your feedback! We are delighted to hear that you appreciate the quality and freshness of our products, as well as their ease of use. Your satisfaction is our priority, and we look forward to continuing to meet your expectations! :) Have a lovely day, Floriane - Dog Chef

Rated 5 out of 5 stars

My dog absolutely loves it!

My dog absolutely loves it!
Great results, visibly good quality, fair price and fast delivery.
I’m very happy with my choice.

September 16, 2024
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello 🙂 Thank you for your wonderful feedback! We're thrilled to hear that your dog loves the meals and that you're happy with the quality, price, and delivery. 😊 We're here to keep those tails wagging! Have a lovely day, Floriane - Dog Chef 🐾

Rated 5 out of 5 stars

We and Boris (our chihuahua) are extremely happy!

We and Boris (our chihuahua) are extremely happy with out experience with Dogchef. Not only he has lost 900g and became more active but now he eats more and healthier. When it is meal time he goes crazy. I recommend it for everyone! Everything comes as planned and organized and on time. Great interface to change and manage the supplies for the delivery

June 4, 2024
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello, Thank you for your great feedback! We are happy to know Boris is doing well! Have a nice day, Nicasina - Dog Chef 🐾

Rated 5 out of 5 stars

Great fresh food

Dog chef is a good quality fresh food. Their website is a bit difficult to navigate in the beginning but once you have set up the order that you need, they are very timely and consistent. I have been really happy with the food and how reliable the service is.

June 18, 2024
Unprompted review
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Reply from Dog Chef

Hello Victoria, Thank you for your great feedback🤩! Have a nice day, Nicasina - Dog Chef

Rated 5 out of 5 stars

Our dog is a picky eater and Dogchef…

Our dog is a picky eater and Dogchef gave us a solution. Now he loves and tastes all the food. We are very happy with the food and the customer service. Thanks !!

April 16, 2024
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Priya, Thank you for your amazing feedback 😍! Have a very nice day, Nicasina - Dog Chef 🐾

Rated 1 out of 5 stars

Obscure and misleading prices

Obscure and misleading prices. I signed my dog up for 2,44 EUR per day but what they didn't say was that this was for the trial box only (which only has two weeks of food in it) and they also didn't say that this is for 5 week delivery which doesn't suit me because I have limited freezer space. The actual daily price for 4-weekly delivery? 3,04 EUR per day, so 0.60 EUR more per day. 86.80 per month! Extremely expensive. Also, the food is nowhere near as nice or high quality as Butternut Box. I would advise to avoid this company.

June 6, 2024
Unprompted review
Dog Chef logo

Reply from Dog Chef

Hello Laura, Once again we apologize for the inconvenience and confusion. However, this is clearly indicated under "trial package" and "what after the test" in your order overview. The 3.04 euros is because you indicate that you cannot store that much. It is logical that if you want more frequent delivery, costs will be charged for this. Have a nice day, Nicasina - Dog Chef 🐾

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