Cigsspot Reviews 559

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the responsive and friendly customer service, with quick replies and helpful support. People highlight the authenticity and great quality of the products. They also mention that the prices are good and consider them a great value for money. Consumers report that the order process is easy and secure and express their intention to continue purchasing from the business. The majority of reviewers are satisfied with the delivery time, while some others report delays due to external factors. However, the company is always ready to support the customer.

Based on these reviews

Rated 4 out of 5 stars
Invited

Delivery was fairly prompt. The full order was delivered. My only problem is that what I received does not match what I ordered. Specifically, I ordered the Glamour 100s, and I received the Glamour 12... See more

Rated 5 out of 5 stars

I'm writing from my daughter's account (can't login from mine). Remy van Aalst I purchased here already third time. They sent my order in 1 month (it's easy to understand reasons). But delivery was... See more

Rated 5 out of 5 stars

Total satisfaction and follow up on every order ...a couple delays on in transit shipping but all products arrived in good condition ,,, excellent service and response by Henry on any concern , forthr... See more

Rated 5 out of 5 stars

I have ordered many times with Cigsspot. Great prices. Easy to order. Tremendous customer service!! Get into a regular ordering routine for better timing so you do not run out. Tracking is sim... See more

Rated 3 out of 5 stars

This is a scam site. Ordered and paid. Received email saying that tracking info would be sent and a week later am still awaiting tracking number and get no response when trying to contact them EDIT:... See more

Rated 3 out of 5 stars
Verified

I ordered in February, received my package in May. Too long a delay. I had to send emails to get information (but I finally got some). I also regret that no commercial gesture has been offered to... See more

Rated 3 out of 5 stars

All cigarettes was stopped by the border and we got the mail that which part habitat trafficking cigarettes products to us by email and we get the letter and our package sees. So you can't send cigare... See more

Company replied

Rated 5 out of 5 stars

You have earned my trust to purchase cigarettes from your web site with confidence. Great support and customer service. Very fast response if question asked and most importantly shipping cigarettes ve... See more

Rated 5 out of 5 stars

Ciggarettes are authentic and fresh, shipping took less than 3 weeks to US, Henry was very kind and helpful. Everything is perfvect! Definitely will come back again. Only thing could be improved is... See more

Rated 5 out of 5 stars

This is my second time ordering from Cigsspot, and I could not be more pleased. The cigarettes are of high quality, and they are not that expensive. The only drawback is that it takes more than a coup... See more

Rated 5 out of 5 stars

2nd time purchasing. Great experience both times. Small issue with local postal service, but quickly resolved and not an issue caused by this great team.

Rated 5 out of 5 stars
Redirected

I was a bit suspicious at the beginning cuz I had already been scammed and it takes a couple of days/week to receive the tracking number. However, the customer service is very active and helpful. Afte... See more

Rated 5 out of 5 stars

Excellent service, great customer service, quick delivery ... the only downside is Canadá post never updated the information once it landed. It took aprox. a month since I order to receive my order.... See more

Rated 5 out of 5 stars

I have been buying for sometime now, the prices are good, im not crazy about the packaging on the cigs .. this time theyn must have a new guy delivering because i never had to sign for my order. I wor... See more

Rated 5 out of 5 stars

The people who communicate with us are very responsive and I never have to wait for an answer. It's a pleasure doing business with them.

Rated 5 out of 5 stars

Super nice, quick, and friendly customer service and support. Quick delivery. Great quality product (got three kinds). Love it overall. Will definitely come back!!

Rated 5 out of 5 stars

Ordered from this site so many times and never got disappointed, cigs non FSC, fresh , genuine Im in Canada, my package came in around 3 weeks , no duty free was charged, safe packed Henry... See more

Rated 5 out of 5 stars

My first order which was over 300.00 and their PayPal wasn't working correctly. They will send the product without payment. Arrived in about 2.5 weeks. They did get PayPal working correctly and sen... See more

Rated 5 out of 5 stars

I found this website on Trustpilot while checking ratings for another. I hope they stay in business with the setup they have now. Best prices I could find (on a legit website); easy to pay, without ha... See more

Rated 5 out of 5 stars
Redirected

Real review from a real customer. I'm in Toronto, Canada and placed my order on Nov 2nd. I received it around 10 days later. It was packaged nicely, very secure and discreet. The tracking isn't accu... See more

Rated 5 out of 5 stars
Verified

I’ve bought 4 times from this website. About 3 weeks for delivery to Los Angeles . All well received. Customer service responded promptly for questions. Highly recommended! Very reliable website.

Rated 3 out of 5 stars

dislike : slow shipping and missing usa states eg?arizona making it a little shaky for customers trying to add a missing state via notes.

Rated 5 out of 5 stars
Invited

although the prices have gone up alot in the past few years it still saves me a ton of money ordering through them and there is friendly trust worthly service.

Rated 5 out of 5 stars

I'm glad that this is my third time ordering from Cigsspot. The orders arrive promptly, and the cigarettes are of high quality. I highly recommend ordering from Cigsspot.

Rated 5 out of 5 stars

Took a week to ship because I ordered probably 20+ cartons but after shipping arrived in 3-4 Days to USA . I’m doing a second order really soon

Rated 5 out of 5 stars

Great customer service from Henry. The package arrived in ~2 weeks intact and not damaged. Will order again!

Rated 5 out of 5 stars

Awesome company. Honest, trust worthy, fast shipping and a multiple order customer. Will continue doing all my business here THANKS

Rated 5 out of 5 stars

Ordering was easy and secure, product arrived in Florida USA in 5 weeks, very well packed and in good condition. Customer service is excellent.

Rated 5 out of 5 stars

This is my first time ordering. I got the cigarettes in about 3 weeks to the US. Henry was very friendly and always responsive when checking in. Everything went well!

Rated 5 out of 5 stars

From order to delivery, it has been a good experience so far. 3 orders and all of them have been correct and very quick.

Rated 5 out of 5 stars

Outstanding price, Outstanding products, delivery was good, thankyou for a smooth transaction from start to finish

Rated 5 out of 5 stars

Excellent Customer Service! My products were rejected by Customs and , they immediately resent it , adding a free carton to my next order for the inconvenience.

Rated 5 out of 5 stars

I'm not sure right now how to rate the company. I have been in contact with Henry and he is a nice guy. I placed my order 11 days ago and I have not received my tracking information yet. I plan on re... See more

Rated 5 out of 5 stars

I had a good experience with buying from this company. They delivered what I ordered. It took about 8 weeks to receive my cigarettes. This company was discussed by other smokers on Reddit, and the con... See more

Rated 5 out of 5 stars
Invited

This review is opinion and non biased. I ordered the cigarettes before Christmas. The shipper send me the tracking number of the package. Even package was returned to shipper cigsspot sender again the... See more

Rated 5 out of 5 stars

I've been working with this serious company for 2 years now. You can trust 100% this company but you need to know that there is a risk of being seized by the customs. That's why you are able to get... See more

Rated 5 out of 5 stars
Invited

Cigsspot is a great service! Henry was super friendly and helpful with everything, and I wanted to leave a Reddit review, however it got taken down for some reason. The cigarettes came within about a... See more

Rated 5 out of 5 stars

Given the circumstances of this year (2020), shipping to USA took about 3 months. Smokes were great, except I noticed that the expiration date of the cigarettes were exceeded by the time I got them, b... See more

Company replied

Rated 5 out of 5 stars

Henry was extremely helpful, the cigarettes were outstanding and truly authentic! Shipping to the central US took just a little over a month, but that’s understandable because of COVID. Overall, I hig... See more

Rated 5 out of 5 stars

Best cigarettes for the price you'll find, the sobranie blacks are totally worth it. Ordered 4 cartons from the US and they came in a little over two weeks. Fast responses and you can pay with paypal... See more

Rated 5 out of 5 stars

I am a customer from the U.S. who placed 2 orders. The first order was held up by the beginning of the pandemic. Not only was their communication EXCELLENT, but they kindly refunded my payment when it... See more

Rated 5 out of 5 stars

Absolutely Authentic and Trustworthy! I'm an occasional smoker but over the years its only been Sobraine Black Russians. Previously they were available in high end shops or duty free so between travel... See more

Rated 5 out of 5 stars

Third time ordering from cigsspot.com, fast service, reliable unlike USPS ( United States Postal Service) more like U.S. piece of $hit, that takes forever to deliver any package.

Rated 5 out of 5 stars

Extremely reactive and great communication. This company is accurate and do the job. Around 3 weeks of shipments average time. Package arrive in time. Will order again :)

Rated 5 out of 5 stars

Excellent service and top-quality smokes. If you have any questions, I highly recommend reaching out to them by email — they’re quick to respond and very helpful. Delivery was also faster than expec... See more

Rated 5 out of 5 stars

For those who were wondering before ordering whether this is one of the countless scam sites selling cigarettes online — it’s not. I’m on my third order in just a few days and everything is going smoo... See more

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Company details

  1. Cigar Shop

Written by the company

Buy cigarettes online at http://Cigsspot.com . The brands we have are 100% original. 4.20$ average per pack. Free worldwide shipping.


Contact info

4.2

Great

TrustScore 4 out of 5

559 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Brilliant

Brilliant - had a few issues making payment, but once that was sorted, package arrived within 2 weeks. Would absolutely use this service again.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Wel after long waiting my cigarettes…

Wel after long waiting my cigarettes are taken by the customs at the airport and Cigsspot didn't want to find any solution....

October 3, 2024
Unprompted review
Cigsspot logo

Reply from Cigsspot

What was your order number and when was that?

Rated 5 out of 5 stars

Very responsive

The people who communicate with us are very responsive and I never have to wait for an answer. It's a pleasure doing business with them.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service! My products were rejected by Customs and , they immediately resent it , adding a free carton to my next order for the inconvenience.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Top service

For those who were wondering before ordering whether this is one of the countless scam sites selling cigarettes online — it’s not. I’m on my third order in just a few days and everything is going smoothly. All shipments are fast, with no customs seizures. The cigarettes are genuine and well packaged. The prices are extremely competitive. Henry replies very quickly and is very professional. I’ll keep ordering from this site without hesitation!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Cigspot sent the cigarettes and it was…

Cigspot sent the cigarettes and it was held by customs in NY and they sent me a letter that getting on line cigarettes is unlawful in US and they can get me to file a case, I paid for five cartons for $280 and when I told this scammer group of two they said I should pay 1/2 of the cost again and they will get me the product to a new address. These are scammers and they will rip you off, if they get 10 stupid buyers like me each day, they can make tons of money. Please note “ IT IS UNLAWFUL “ to get cigarettes on line in US. They’re 1000% scammers. Choice is yours but I lost $280 to these team of two. I have written to the Government departments who protect customers and they’re working on it. I have filed a case.

June 12, 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

The definition of Scammer - its soe one who fooled you. Who took your money and hasnt provided the service he supossed to. We have shipped you the cigarettes - you even got a letter confirming it! So we did our job and shipped you the product you paid for.

As for the second part - IT IS NOT ILLEGAL TO BUY CIGARETTES ONLINE! There is no law against it. If it was illegal you wouldnt get just a letter - you would get fined at least! Think about it. We got clients who got 2-3 letters of those - all you can do with that letter is trash it. The goverment wants you to pay huge taxes for smoking, so you pay 2-3 times more that is why they are trying to sccare you with this letters - and they did!

I can understand that you are frustrated that your first order was seized - but it not makes us scammers! And we have tried to work with you and ofered you a solution. Which you declined and started threating us with your attorney family.

Rated 1 out of 5 stars

0 stars

0 stars. Never answer emails and never sent my order. Placed order on the 1st week of August. Never again.

I'M NOT FROM SOUTH AFRICA, I'M IN THE UK SO YOU ARE INCORRECT IN YOUR REPLY

August 7, 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thats is a false review from a person in South Africa. We dont even have South Africa in our shipping list! Sorry bout that your GEO pin here showed ZA! What was your order number and when we havent replied? We are replying to each and every email!

Rated 1 out of 5 stars

I purchased Terea sticks from them

I purchased Terea sticks from them. They shipped from Kazakistan. Both cases they got rejected from US Customs. They refunded on half of 290. I am out 145 dollars for their incompetence. Do not buy from this outlet

September 11, 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

Here is the whole story - not just the part:
1. This was not the first order. The customer made more han 5 orders before and everything was great!
2. His last order was shipped, but USPS hasnt delivered it and lost it! After that we RESHIPPED the order for free!
3. The reshipment didnt get delivered as well and came back to us. So we propose to reship it again and use different adres.
4. Customer said he dont want to wait and asked for a refund. I explained that we have shipped the package twice already (for our money) and I asked if he will be ok with a partial refund of 50%. And he agreed to that!

Its not like we just told him about that. The customer agreed for a partial refund.

Rated 1 out of 5 stars
Redirected

Not even one star

Not even one star, twice my order was send it wrong, nit the original advertise, lied about “sweet surprise “ was nothing at all, and my first delivery arrived after 3 weeks and second delivery,i asked them to not deliver the same time frame so they decided to deliver in nearly one month, they cigarettes ar shit, taste of tree leaves…waste of money. Avoid this “company” they sell counterfeit products!!!Update after answer me:
I know what i ordered and what i received, i cannot upload pictures with the order but i send you by mail..please don’t take me has a kid…and i’m not blind too🙄
Second order was to give u a second chance 🤣 but don’t worry mate…good luck with your business!

August 28, 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

1. Your orders were both time correct
2. “sweet surprise “ - i ecplained you that we cannot send chocolate bars in the summer. They melt
3. All our cigarettes are 100% original. You can check/scan the QR code on every pacl!

As for delivery - you are right here. We do have a lot of delays and we ae working on improving our shipping speed

Update after answer - the packs looks different, because cigarettes pack design in each country differ. In UK all packs looks the same, in US there are no warnings on the packs, in our country there is a picture warning. But they are 100% original. If they werent original - you would not place the second order!

Rated 5 out of 5 stars

good service and quality cigs

Excellent service and top-quality smokes. If you have any questions, I highly recommend reaching out to them by email — they’re quick to respond and very helpful. Delivery was also faster than expected, arriving in about two weeks (to europe).

I will definitely be ordering again.

August 11, 2025
Unprompted review
Rated 3 out of 5 stars

This is a scam site

This is a scam site. Ordered and paid. Received email saying that tracking info would be sent and a week later am still awaiting tracking number and get no response when trying to contact them
EDIT: Apologies, not a scam site, just very POOR communication and VERY slow delivery. Goods eventually arrived as ordered.

July 28, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

I have ordered these nearly a month ago…

I have ordered these nearly a month ago and everytime I ask what’s happening they reply we’re working on it. And spend £500 every month.

July 1, 2025
Unprompted review
Cigsspot logo

Reply from Cigsspot

Your order was shipped several days ago and we emailed you tracking information. I hope you will edit this review

Rated 5 out of 5 stars

2nd time purchasing

2nd time purchasing. Great experience both times. Small issue with local postal service, but quickly resolved and not an issue caused by this great team.

July 8, 2025
Unprompted review

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