JH

Jim Hemmer

United States

Reviews

Review of Cigsspot

Review of SimOptions


Rated 1 out of 5 stars

Would not recommend this to anyone

Would not recommend this to anyone, just wait till you get to your destination and buy one there, they are available all over, and cheaper. I bought one that was good for 14 days, but it started days before I arrived in Europe, I emailed the company to find out why, they took days to finally respond, and the reply was basically there’s nothing they could do. Most of the text messages sent did not go through, I didn’t make any calls so I can’t comment on that part of the service. My service stopped with a few days remaining on my trip so I had to pay even more to top it off. Having a SIM card from Europe is a great idea and comes in very handy, just not from this company

August 10, 2018
Unprompted review

Reply from SimOptions

Dear Mr Hemmer,

we are deeply sorry to hear that you were not able to enjoy our Travel Sim Card and apologize for the potential inconvenience that we might have caused you.
Unfortunately, you inserted the Sim Card into your phone before arriving in Europe. We strongly recommend not to insert the Sim Card before you arrive in Europe as the Sim Card does not work in the US but is being activated in this moment. Hence your 14 days credit validity started, which was the reason you may have only been able to use it for less than 14 days in Europe.

We appreciate your understanding.

Have a great day,
Philipp