Chosgohearing Reviews 337

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the customer service, noting that the representatives are responsive, helpful, and provide professional advice. Consumers also appreciate the quality and clarity of sound offered by the hearing aids, as well as their ease of use and comfortable fit. People highlight the convenience of rechargeable models and seamless Bluetooth connectivity for streaming and calls. The business's commitment to customer satisfaction is reflected in the warranty, trade-in options, and free trial periods. The aids' discreet design and adjustability for various environments are also well-received. However, a small number of reviewers mentioned issues with refunds, while other users reported a metallic sound effect after a few weeks of usage.

Based on these reviews

Rated 5 out of 5 stars
Verified

This hearing device is truly high-quality and very effective. Its small and lightweight design makes it extremely comfortable for daily use. The sound is clear and crisp, allowing you to hear every de... See more

Rated 5 out of 5 stars
Verified

After conversing with Aiden and his taking care of everything from their company i can very well say that they were easy to work with and we are very satisfied with doing business with them. We d... See more

Rated 5 out of 5 stars
Redirected

I’ve tried other hearing aids before, but the K23 Bluetooth OTC Hearing Aids are by far the best. The Bluetooth feature is incredibly useful—I can take calls and listen to music straight from my phone... See more

Rated 5 out of 5 stars
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The K23 Bluetooth OTC Hearing Aids have made everything easier, from taking calls to listening to music. The connection is smooth, and the sound is crystal clear. They fit perfectly and feel great eve... See more

Rated 3 out of 5 stars
Verified

I received a broken pair of headphones (possibly a returned set). I also received a GREAT set of K-19 which I am using and happy with. I would not have discovered these had the others had not been d... See more

Rated 3 out of 5 stars
Verified

After 5 weeks usage. I use the hearing aid only for watching TV, I usually set the amplification at level 2 out of 5 . At beginning, sound was ok, but after 2-3 weeks, i notice a metal effect in sound... See more

Company replied

Rated 5 out of 5 stars
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I’ve been using the SmartR Rechargeable OTC Hearing Aids for a month now, and they’ve made such a positive difference in my life. The sound quality is clear, and the rechargeable battery is so conveni... See more

Rated 5 out of 5 stars
Verified

It is so wonderful to deal with a Company that has its customers prioritized. Chosgo answered my email within 24 hrs.solved my problem, upgraded my HA’s to Bluetooth with phone and music capacity.. F... See more

Rated 5 out of 5 stars
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I went for the K23 Bluetooth Hearing Aids from Chosgohearing, and they’ve made such a difference. I can listen to my morning news podcast straight through them while sipping coffee—no more fumbling wi... See more

Rated 5 out of 5 stars
Verified

This person was patient when I was not and I wanted it completed right away! I don’t think I could have got it taken care of it without them! They hung in with with me when I was about to cancel my or... See more

Rated 5 out of 5 stars
Verified

Great customer service. They answered any question I had about the device and helped me figure out if it was the correct product for me. I also love that they offered a hearing test. They were helpful... See more

Rated 5 out of 5 stars
Verified

As I stated, the service people were very helpful. I wrote "Like many of my generation (pre-baby-boomers) I am not very Tec savy . Chosgo’s service department couldn’t have been more pleasant or h... See more

Rated 5 out of 5 stars
Verified

Chosgo worked with me on two purchases. First one didn’t work for me as it was discovered that my hearing loss was too bad for that model. They allowed me to pay the difference and upgrade to another... See more

Rated 5 out of 5 stars
Verified

I placed order for K419R Chosgohearing and received 6 days from order date. This is a great hearing aid. It's so small almost invisible. Good in ear feeling and hearing. It is a big improvement ov... See more

Rated 5 out of 5 stars

Chosgo Smartu hearing aids are very small. Almost invisible in the ear. They are very comfortable and can be worn for long periods of time. They were easy to connect to Bluetooth. Any issues were pr... See more

Rated 5 out of 5 stars

Awesome product. Very comfortable to wear. I purchased the SmartU hearing aids. They’re so versatile with different settings for different environments. I’m glad I ordered them.

Rated 5 out of 5 stars
Verified

Couldn’t have had a better xperience. Chosgo has handled our problem efficiently, timely and without delay. Have been very happy from start to finish with their customer service. Very Professional.

Rated 5 out of 5 stars
Verified

I was pleasantly surprised when I received my “in the ear” hearing aids. They arrived quickly and were packaged very nicely. The hearing aids were very small, as advertised and when in the ear very... See more

Rated 5 out of 5 stars
Verified

The hearing aids greatly improved my life. I can hear distinctly the voices and conversation without asking the person to repeat the statement. Big improvement in my life.

Rated 5 out of 5 stars
Verified

The company are great to shop with. They answered my messages promptly and explained anything I needed help with. I would definitely recommend them.

Rated 5 out of 5 stars

Purchased a pair of SmartU hearing aids with order 3006, they are small, comfortable, and work as advertised. Richard McLaren

Rated 5 out of 5 stars

They are great people and great services always reply with respect and quick. I being searching for this item for almost 3 years now I finally got it from Chosgohearing😍😍😍😍

Rated 5 out of 5 stars
Verified

The hearing aid package arrived with a perfect cover and nice design. But it isn’t working well with my issue. Then I had a chance to return them. And the staff were very helpful and happy to help me... See more

Rated 5 out of 5 stars
Verified

I am very satisfied with my experience. The hearing aids are comfortable, easy to use, and provide clear sound quality. The delivery was fast, and the packaging was secure. Customer support was helpfu... See more

Rated 5 out of 5 stars

The setup process was simple. Within a few minutes, I had everything connected and working perfectly.

Rated 5 out of 5 stars
Verified

I purchased the K23 OTC hearing aids. They worked well but I was having feedback issues with my right ear. I contacted customer service and they were very helpful providing suggestions regarding dif... See more

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Company details

  1. #8 of 9 best companies in Hearing Aid Store
  2. #3 of 3 best companies in Audiologist
  3. #2 of 2 best companies in Hearing Aid Repair Service

Written by the company

1、45 Days Free Trial! 2、1-Year Manufacturer's Warranty! 3、Get the Trade-In Privilege! Welcome to CHOSGO Best OTC hearing aids for seniors. Discover advanced Rechargeable hearing aids, Bluetooth hearing aids, CIC hearing aid, BTE hearing aid, Provide OEM/ODM service, Find the perfect hearing solution.


Contact info

4.2

Great

TrustScore 4 out of 5

337 reviews

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Replied to 72% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars
Verified

Excellent hearing aids and great customer service

I am very satisfied with my experience. The hearing aids are comfortable, easy to use, and provide clear sound quality. The delivery was fast, and the packaging was secure. Customer support was helpful and quick to respond to my questions. Overall, I highly recommend this company for anyone looking for reliable and affordable hearing aids.

September 4, 2025
Rated 4 out of 5 stars
Verified

I am very happy with hearing aids

I am very happy with hearing aids. They delivered in a timely fashion. Instructions were clear.
The only reason I gave one less star is because the tubing was a bit long for me and I am not sure how to shorten; or if you can do this.

June 3, 2025
Rated 5 out of 5 stars
Verified

Nice experience.

The hearing aid package arrived with a perfect cover and nice design. But it isn’t working well with my issue. Then I had a chance to return them. And the staff were very helpful and happy to help me out with it.

June 23, 2025
Rated 1 out of 5 stars
Verified

The hearing aids stopped working with…

The hearing aids stopped working with blue tooth and they still have heavy feedback that cannot be fixed.

May 27, 2025
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Reply from Chosgohearing

Thank you for your feedback.
As we communicated in our email in July, we offered you three solutions, but we haven't seen a response.
We value your feedback. If you'd like to reply to our email, you can contact us for a free replacement.
Good luck!
Chosgo support team

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Rated 1 out of 5 stars
Verified

Buyer beware

Took long time for product to be delivered didn’t understand it was being shipped from overseas, customer support sluggish and not helpful, could not access phone application nor get support or validation code to calibrate the hearing aids, one hearing aid lost its wire rendering it useless after three months and was unable to get support to help me repair and told me I had to send back to China at my cost! But offered me another set at half off, what an insult. They don’t stand behind their product, would steer clear.

May 14, 2025
Chosgohearing logo

Reply from Chosgohearing

Dear Valued Customer,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the multiple frustrations you have experienced.
Regarding the delayed delivery, we have investigated the matter and communicated with USPS. USPS believes this is within normal and reasonable delivery times. We will also strengthen communication with USPS and urge the courier service to provide faster and more efficient assistance.
Regarding the product damage after three months of use, we carefully reviewed the photos you provided and found that this was caused by human error, which is beyond the scope of quality control. Of course, we offer two solutions: 1. Repair it free of charge, but you will need to return the product to our factory for repair at your own expense. 2. We are also willing to provide you with a new product at a low price to avoid the hassle of returning it for repair.
We have contacted you multiple times via email. If you prefer this option or have a better solution, please contact us via email. We are happy to help you resolve this issue.
Regarding product usage, we provide detailed operating instructions. Please read and follow them carefully. If you have any questions, please feel free to contact us.
Thank you again.

Rated 5 out of 5 stars
Verified

Highly recommend

Highly recommend! Great customer service,really helpful, answered all my queries and quick delivery.

August 11, 2025
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Rated 1 out of 5 stars
Verified

Return authorization

I have left messages with customer service that the hearing aid I received DOSN'T WORK and I want to return it. I need a return authorization for a refund. I still have not heard back from you

May 14, 2025
Chosgohearing logo

Reply from Chosgohearing

Dear Valued Customer,
Thank you for your feedback.
We've sent you five emails with RMA and return addresses. Please check your inbox or spam folder and complete the return as soon as possible, including the return tracking number.
If you have any questions, please feel free to contact us.
Thank you very much.

Rated 5 out of 5 stars

Smartu Hearing Aids

Chosgo Smartu hearing aids are very small. Almost invisible in the ear. They are very comfortable and can be worn for long periods of time. They were easy to connect to Bluetooth. Any issues were promptly resolved by customer service.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

CHOSGO Hearing Aids Review

CHOSGO Hearing Aids Review

I’ve had the chance to try CHOSGO hearing aids, and overall, they offer solid value for their price — especially for anyone looking for a budget-friendly, over-the-counter option.

Pros:
• Affordable: Compared to traditional hearing aids, CHOSGO devices are significantly more accessible in terms of cost. They’re a good starting point for those hesitant to commit to high-end audiologist-prescribed models.
• Rechargeable: No need to constantly buy replacement batteries. The rechargeable case works well and holds enough charge for several uses, which is super convenient.
• Easy Setup: The devices are simple to use right out of the box. No complicated app setups or adjustments needed, which is great for older users or those who aren’t tech-savvy.
• Discreet Design: They’re relatively small and don’t stick out too much, which helps if you’re concerned about visibility.

Cons:
• Sound Quality Can Vary: While they do amplify sound, the clarity isn’t always perfect. In noisy environments, background noise can become overwhelming, and distinguishing voices isn’t always easy.
• Lack of Customization: Unlike professional-grade hearing aids, CHOSGO doesn’t offer much in terms of tailoring the sound profile to your specific hearing loss. They work well for mild to moderate loss, but may fall short for more complex needs.
• Fit: The fit may take some trial and error. Some users might find them a bit uncomfortable after long periods.

Final Verdict:
CHOSGO hearing aids are a great entry-level solution for people with mild to moderate hearing loss who want something affordable and easy to use. They’re not a full replacement for professionally fitted devices, but they offer decent performance at a fraction of the price. If you’re on a budget or just starting to explore hearing assistance, CHOSGO is worth a look

July 7, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Chosgo worked with me on two purchases

Chosgo worked with me on two purchases. First one didn’t work for me as it was discovered that my hearing loss was too bad for that model. They allowed me to pay the difference and upgrade to another model because it had batteries and I needed rechargeable as my arthritis doesn’t allow me to easily handle small items like batteries. They are currently allowing me to upgrade AGAIN and have worked with me along the way so far. They respond to emails quickly & have made the exchanges easy. I will be getting the final upgrade this week and hopefully THIS one will work for me. I do have very bad hearing loss in one ear. The prices are very reasonable and customer support is amazing. 5 stars from me .

August 4, 2025
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Rated 5 out of 5 stars
Verified

Very discreet and great customer service...

I was pleasantly surprised when I received my “in the ear” hearing aids. They arrived quickly and were packaged very nicely. The hearing aids were very small, as advertised and when in the ear very discreet, which was exactly what I wanted. I liked that they came in a small rechargeable case that could easily fit in my purse and that I could change the sound levels as well as the different programs. Their customer service is excellent. I had a few questions regarding the hearing aids and they were quick to respond and very patient with me. Unfortunately, I have a very small ear canal and as much as I would have loved to be able to wear them, I wasn’t able to get used to them. Customer service was right there to help me giving me the choice of returning the hearing aids, or exchanging them for a set off behind the ear hearing aids.

July 7, 2025
Rated 5 out of 5 stars
Verified

Good service

As I stated, the service people were very helpful. I wrote "Like many of my generation (pre-baby-boomers) I am not very Tec savy . Chosgo’s service department couldn’t have been more pleasant or helpful . A big thanks to the customer service folks"

June 17, 2025
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