Caseys Furniture Reviews 1,210

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for being friendly, knowledgeable, and helpful, both in-store and during delivery. Consumers appreciate the team's attentiveness, patience, and the effort they put into explaining product details and assisting with selections. People highlight the excellent communication throughout the purchase and delivery process, as well as the staff's willingness to go the extra mile to ensure customer satisfaction. Consumers express high satisfaction with the delivery service, noting its promptness, efficiency, and the careful assembly of furniture. The quality of the furniture is another recurring theme, with reviewers emphasizing the great selection, reasonable prices, and the longevity of the products. Customers also appreciate the company's responsiveness to their needs and the seamless experience from ordering to delivery.

Based on these reviews

Rated 5 out of 5 stars
Verified

My initial contact in store was with a staff member called Breeda Kennedy. She was very polite and more important knowledgeable. She went out of her way to check if items were in stock and dealing wi... See more

Rated 5 out of 5 stars
Verified

I have purchased a sofa and a sideboard from Casey's. The quality and style of the furniture is outstanding... incredible selection. I think the prices are reasonable considering the craftsmanship of... See more

Rated 5 out of 5 stars
Verified

The salesperson Ger Walsh is outstanding, he provided excellent advice and went extra lengths to assist us in our purchases. The delivery men were also excellent, arriving well on time and had the... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service! I had a slight issue with delayed delivery on one item I’d ordered online which was quickly rectified. Any dealings I’ve had over the phone, via emails and in store have all... See more

Company replied

Rated 5 out of 5 stars
Verified

Ger is excellent in Caseys Limerick . But disappointed that King Koil don’t match the height of their headboards to mattress height . I bought both from you , but the headboard height is out of... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service in shop from Lisa. We had 2 separate deliveries both very helpful delivery men and items assembled with no issues and all rubbish taken away.

Rated 5 out of 5 stars
Verified

Attention to Detail by your Mr. Gerard Walsh at your store in Raheen , Limerick and also Ms Laura-Leigh Murphy at your Store in Cork City. Excellent Employees from their knowledge of your products to... See more

Company replied

Rated 5 out of 5 stars
Verified

A wonderful chair, speedy delivery and excellent delivery men who had to work very hard because the chair wouldn't fit through the front door so they had to work out a way to get it through a window.

Rated 5 out of 5 stars
Verified

The team at Casey’s Limerick pulled out the stops for us when a scheduled delivery date to Dublin got mixed up. They speedily re-organised & got the furniture to us in a matter of hours. Well done to... See more

Rated 5 out of 5 stars
Verified

I found Ger at Casey's Limerick most helpful,he gives time and effort in a most empathetic but also humourous way. He is a wonderful asset to your company. I am sure he is a treasured employee. He mad... See more

Company replied

Rated 3 out of 5 stars
Verified

All was fine until it was not!!!!!! An error made in my delivery, incorrect end of a corner sofa delivered. Despite numerous reach outs made by me, I am still left with no idea as to when I will recei... See more

Company replied

Rated 3 out of 5 stars
Verified

Charge for delivery having spent a considerable amount of money.Staff first class no issues but like other companies jumping on the bandwagon it is really price gouging.

Rated 5 out of 5 stars
Verified

Tosh, he's very attentive and explains everything from the makeup of the furniture to the carcas underneath and how and what it's made from. We always get great value, due to the longevity of our fu... See more

Rated 5 out of 5 stars
Verified

Your bedding department staff are amazing They are very knowledgeable re all the different brands of beds. stocked and made my decision a lot easier to make We a extremely pleased with our b... See more

Company replied

Rated 3 out of 5 stars
Verified

Casey’s cancelled my original delivery date & rescheduled which was fine but then gave me the incorrect drivers details and mobile number. Could not make contact with driver on a Sat morning and waiti... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought some garden furniture this summer and was desperate to have it by that weekend. The staff made sure I would get it on time and it arrived early! Everyone has admired it in our garden and we h... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything ran smoothly, from the user friendly website to the care given on delivery. Excellent service.

Rated 5 out of 5 stars
Verified

From the moment we stepped into the Limerick showroom until the delivery of beds, mattresses and chairs, Casey's provided an exemplary service. All staff were friendly and knowledgeable. Communication... See more

Rated 5 out of 5 stars
Verified

Service at the shop was very helpful, friendly and efficient. Delivery was made on the arranged date and helpful as the wrapping was taken away. I would be happy to shop at Caseys Furniture again.

Company replied

Rated 5 out of 5 stars
Verified

Breeda devoted a lot of time in helping us to choose a bed that best suited our needs and a chair that fitted our circumstances. She was very knowledgeable and pleasant. The whole process of choosing,... See more

Rated 5 out of 5 stars
Verified

Recently purchased a dining table and Casey's held it in storage for us for several months until we needed it. They were happy to do this without any fee. The salesman named Morgan was a pleasure t... See more

Rated 5 out of 5 stars
Verified

Firstly a great selection of dining tables and they had exactly what I wanted. The sales person was so helpful and listened to what I was looking for....she guided me in the right direction without be... See more

Company replied

Rated 4 out of 5 stars
Verified

Great service, friendly and helpful staff, both in-store and delivery man. I deducted a star as I was told the delivery would be delayed by a couple of days (Wed instead of Mon) but then on Tues midd... See more

Rated 5 out of 5 stars

Very happy with all aspects of my purchase, from initial browsing and advice from Anne in the Limerick store to delivery and assembly. Every member of staff I dealt with couldn't have been more helpf... See more

Company replied

Rated 4 out of 5 stars
Verified

We found the matress we were looking for. The price was adjusted which was Nice, however the matress came a bit dirty...

Rated 4 out of 5 stars
Verified

Nice stock and display of furniture in caseys. Good quality pieces that last. Vouchers for this store as gifts are very useful and easy to use. Free delivery of items within a two hour radius would be... See more

Company replied

Rated 5 out of 5 stars
Verified

I dealt with a Mr Morgan Madden back in July . I have dealt with Mr Madden before and he was one of reasons I returned to Casey’s . I found him to be so helpful and pleasant. Nothing was a problem... See more

Company replied

Rated 5 out of 5 stars
Verified

We bought furniture from Casey’s years ago and had no doubts about returning to buy new furniture. They have a great selection and the staff are very helpful. Delivery was on time and the delivery men... See more

Company replied

Rated 5 out of 5 stars
Verified

Very happy with all aspects of my purchase, from initial browsing and advice, to sales to delivery and assembly. Every member of staff I dealt with couldn't have been nicer or more helpful, and the qu... See more

Company replied

Rated 5 out of 5 stars

Myself and my daughter Tara had a very pleasant experience today when we called into Limerick shop to buy bedroom furniture. Colin Murphy was very patient helpful and professional he is a credit to Ca... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent range of fabulous products at prices that are more competitive than expected. Top of the range furnishing but at a fair price. Service is second to none, timely and reliable delivery.

Company replied

Rated 5 out of 5 stars
Verified

From selecting the couches and bed to a very minor issue after delivery, Casey's had been amazing. Special mention to Myriam in the Cork city store, she was great!

Company replied

Rated 5 out of 5 stars
Verified

Top notch quality and service, from enquiry through to sales, delivery and assembly

Rated 5 out of 5 stars
Verified

In choosing a mattress, knowledgeable unbiased advice was provided us which greatly helped in making the right choice.

Company replied

Rated 5 out of 5 stars
Verified

Recently purchased a new sofa and Casey's kept us informed every step of the way, from order to delivery, seamless. Top quality product, top class service.

Company replied

Rated 3 out of 5 stars
Verified

System were not updated to show that I had paid to have an old mattress taken away

Rated 5 out of 5 stars
Verified

We’ve been buying furniture from Casey’s for almost 20 years. They’ve always been really great to deal with and their delivery is prompt.

Company replied

Rated 5 out of 5 stars
Verified

Attention on the shop floor was excellent. Delivery was timely and efficient. Advice was comprehensive and useful. Up to usual standard . Thanks

Rated 5 out of 5 stars
Verified

We have had 2 seperate deliveries from Caseys. Both have arrived on time, assembly was quick. Communication of the delivery process was also very good. I'd highly recommend Caseys

Company replied

Rated 5 out of 5 stars
Verified

The girl that served me was very helpful.she gave me a delivery date that suited me,the delivery guys were also very helpful

Company replied

Rated 5 out of 5 stars
Verified

Our overall experience had been fabulous and they do have really classy furnitures. No doubt!

Company replied

Rated 5 out of 5 stars
Verified

Great customer care as always, that’s why we return to do business with you, also exceptional delivery people, so helpful.

Rated 5 out of 5 stars
Verified

When visiting the store Casey’s were very helpful with suggestions about furniture and accessories and gave us plenty time to decide what suited us - in a relax atmosphere

Company replied

Rated 5 out of 5 stars
Verified

Great service from ordering to delivery -- lovely people to work with.

Company replied

Rated 5 out of 5 stars
Verified

Highly recommend. I don’t go anywhere else tbh when purchasing furniture. Delivery guys are second to none aswell.

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Company details

  1. Furniture Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Children's Furniture Store
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

Caseys Furniture has been retailing in Ireland for over 100 years, and is recognised as the furniture retailer of choice providing superior service and comfortable living experience to all its customers. From small beginnings John Casey established Caseys Furniture in 1921, supplying furniture to the local residents in the aftermath of the burning of Cork, which decimated a large part f the city the previous year.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

James & Betty

Prompt attention from nice pleasant courteous staff, led by example by Tom and by Tosh, who are always a pleasure to deal with. A great range of lovely furniture for every need and budget. Just a good shopping experience with real people in a real shop.

September 5, 2025
Rated 5 out of 5 stars
Verified

Professional service 100%

My initial contact in store was with a staff member called Breeda Kennedy. She was very polite and more important knowledgeable. She went out of her way to check if items were in stock and dealing with her was a very positive experience. Another important thing was me was I was kept informed re delivery and furniture arrived on schedule. Delivery people were very efficient.

September 11, 2025
Rated 5 out of 5 stars
Verified

A wonderful chair

A wonderful chair, speedy delivery and excellent delivery men who had to work very hard because the chair wouldn't fit through the front door so they had to work out a way to get it through a window.

August 30, 2025
Rated 5 out of 5 stars
Verified

Premium service

Everything ran smoothly, from the user friendly website to the care given on delivery. Excellent service.

September 8, 2025
Rated 1 out of 5 stars

Awful post sale customer service…

We and our families have spent thousands in this store. However they sold us a really expensive couch that was defective (frame broke while still under warranty). Despite numerous emails and pictures of the couch, they have failed to take or acknowledge any responsibility. This is really terrible customer service, especially as we have been so loyal to them over the years.

September 5, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

A "Casey" mattress.

In store experience was great as per usual. Delivery persons were courteous and efficient. But the powerful smell from the "Casey's" mattress took away from the whole experience.

August 29, 2025
Rated 5 out of 5 stars
Verified

Great service

Great service in shop from Lisa. We had 2 separate deliveries both very helpful delivery men and items assembled with no issues and all rubbish taken away.

September 1, 2025

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