Casey’s cancelled my original delivery…
Casey’s cancelled my original delivery date & rescheduled which was fine but then gave me the incorrect drivers details and mobile number. Could not make contact with driver on a Sat morning and waiting over 2 hours. Not great and no apologies. Should have followed up in my opinion.
Reply from Caseys Furniture
Hi Mary,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the inconvenience caused by the rescheduled delivery and incorrect driver details.
We completely understand how frustrating it must have been to wait on a Saturday morning without clear communication or a way to get in touch. This certainly isn't the level of service we aim to provide, and we agree—better follow-up was needed on our part.
Please accept our sincere apologies for the inconvenience. We’re currently reviewing what went wrong in this instance to ensure it doesn’t happen again.
Kind regards,
Katherine