Babaroni Reviews 705

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the high quality of the dresses, highlighting the beautiful materials and excellent craftsmanship. Many consumers also mention that the colors are lovely and true to the pictures displayed online. A significant number of reviewers who opted for custom sizing were pleased with how well the dresses fit, often requiring no additional alterations. Furthermore, people value the wide range of color options available. However, some consumers report issues with their orders. There are mixed opinions regarding the ordering process and delivery service, with a low consensus among reviewers. Some people express dissatisfaction with the refund process. Customer service experiences also vary, with reviewers disagreeing on the level of support received.

Based on these reviews

Rated 3 out of 5 stars

Dress arrived one day prior to expected arrival date, which was amazing considering I submitted custom measurements. My dress in the photo online was beautiful for mother of the bride. The one I rece... See more

Rated 4 out of 5 stars
Verified

Fast shipping and great quality! However I ordered a matching tie to my dress which were both in the colour jade, but they were not a match at all so that’s a little disappointing but apart from that... See more

Rated 4 out of 5 stars
Verified

I attempted to order a custom dress for my daughter's orchestra performance. The dress still needs alterations but that could be user error with my measurements. Overall, the dress is beautiful and ve... See more

Rated 4 out of 5 stars

The dresses are beautiful! We ordered 4 bridesmaids dresses and a jr bridesmaid dress, and were disappointed to see them arrive in signficantly different colors, despite being told that if all ordered... See more

Rated 5 out of 5 stars
Verified

Fast delivery, colour is exactly how it’s shown in the photo. A nice flowing dress, extra room for girls in the bust area & great for the mid section area, Thanks Team❤️

Rated 5 out of 5 stars
Verified

Customer service was really great to work with and very responsive. The style and material of the dress is very beautiful. I highly recommend using the custom size if you’re between sizes. Just... See more

Rated 5 out of 5 stars

Beautiful dress!!!! Got custom size and it is a perfect fit! 😍 Thanks so much to Maya for her great customer service. She was very helpful through the process!

Rated 5 out of 5 stars
Verified

Great communication. Beautiful dress and fabric. Flows so nicely. Jacket needs to be bigger as it seems 2 sizes smaller than dress

Rated 5 out of 5 stars
Verified

I ordered a dress and the size wasn’t right but Maya was so helpful in returning and refunding the original dress and helping me put through a custom fit one. Her customer service is 10/10!! She reall... See more

Rated 5 out of 5 stars

I ordered a dress using the custom sizing. I emailed afterward (same day) asking to change the back closure from a zipper to laces. Maya replied and got clarification. The dress arrived in the early p... See more

Rated 2 out of 5 stars

My dress was beautiful but was not properly stitched together as the main seam up the back was terribly crooked. I spent the entire evening trying to adjust since my dress was not centered and kept tw... See more

Rated 5 out of 5 stars

Finding the dress I wanted/needed for my event was very easy and convenient. When I had questions, the support team answered them in a timely yet respectful manner. All of the girls I have spoken with... See more

Rated 2 out of 5 stars
Verified

I ordered a custom Mither of the Bride dress in a custom size (which the company recommends) and the top is 2 sizes too large. The metal bra liner goes down to my waist. I sent a message on the websi... See more

Rated 2 out of 5 stars

I'm very disappointed in my experience with Babaroni. I ordered a dress for a wedding, and it delivered fairly quickly which is why I'm giving two stars. However, the color of the dress looking NOTHIN... See more

Company replied

Rated 5 out of 5 stars

Beautiful quality dress! Loved the dress we ordered for my daughter to wear in the musical Xanadu Jr. She played the lead Kira and had lots of dancing. The dress was perfect and so beautiful! We wi... See more

Rated 5 out of 5 stars

Fantastic dresses and amazing quality, would 100% recommend this website to family and friends. The dresses I ordered were exactly what I wanted for my bridesmaids! I did have a slight issue regard... See more

Rated 5 out of 5 stars

Excellent customer service and prompt communication via emails. This is my very first order through site, and I am totally and completely satisfied! It is absolutely gorgeous...the dress fits perfe... See more

Rated 5 out of 5 stars

I recently ordered a dress online for my school formal, and I couldn't be happier with my experience! After searching through countless options, I finally found a dress on Babaroni that caught m... See more

Rated 5 out of 5 stars

Babaroni made a perfectly tailored dress for me, the fabric is high quality and really feels so great on my skin, for a tailored dress it also came pretty quick! I also love that you have sooo many co... See more

Rated 5 out of 5 stars

I ordered two bridesmaid dresses to try them on and choose one. The one I chose was way too long because I’m not tall, so I wanted to return them to order one with my personnal measures. I contacted... See more

Rated 5 out of 5 stars
Verified

I ordered a girls white winter dress and it is exactly how pictured! Just beautifully made and my little girl LOVES it! The sleeves were a little short, but I can add some ruffles at the bottom of the... See more

Rated 5 out of 5 stars

Dress came really fast. Even better than in pictures. Perfectly made with measures I provided. Wore it to my best friends wedding and it was perfect. Will buy again.

Rated 5 out of 5 stars

their clothes are literally spectacular, the dress I got is very elegant, but above all quality, everyone wanted to know where I got it. the effect is wow

Rated 5 out of 5 stars

Very very beautiful dresses. The material and the quality is very good. The colours are also beautiful. We had some questions and the service was very fast and super friendly. Now the wedding can star... See more

Rated 5 out of 5 stars

The customer service was friendly and quick. The dress is in perfect size and the fabric is so beautiful and elegant. This would defiantly not be my last purchase.

Rated 5 out of 5 stars

The dresses arrived on time. They are beautiful!! Absolutely gorgeous!!! They were too long for my flower girls and a wee bit big in the waist. The dresses had to be altered but, it was no problem wit... See more

Rated 5 out of 5 stars

I purchased 4 different dresses for an upcoming school formal. The wait time was acceptable and to be expected. The quality, design, and detail of the dresses exceeded my expectations especially consi... See more

Rated 5 out of 5 stars

Absolutely gorgeous dress!! It looks even better in person! I’m 5’9” and I weigh 230lbs, I purchased a size 16. Fits beautifully!!

Rated 2 out of 5 stars

Poor quality fabric, made to measure measurements slight off. Would not have purchased if I knew it was made in China.

Rated 5 out of 5 stars

The quality of the dresses is good and the customer service was helpful. They have an amazing range of colors.

Rated 4 out of 5 stars

i bought this dress for my prom coming up soon and i was scared because of all the bad reviews but honestly the dress came in really good condition, exactly what i order. if you are scared to order ju... See more

Rated 5 out of 5 stars

The dress is simply amazing. The quality, price, and the option to have it custom-tailored are just fantastic! The fabric looks very high-quality, and overall, all the dresses are very pretty!

Rated 5 out of 5 stars

Got the dress exactly when I needed it and on time ( had to expedite it but it worked out) so many dress options and even though I needed it tailored the quality of the dress was amazing.

Rated 5 out of 5 stars

I must tell you that I love this brand, the designs, fabric, colors, and the heels, wow!!! I always had advice from the company regarding sizes, and all the products arrived on time.

Rated 5 out of 5 stars

Honestly the best customer service, they responded so promptly when i had to return a dress and exchange it for a new dress. The delivery was quick. 5 stars rating! highly reccomend it

Rated 5 out of 5 stars

It was a very beautiful dress, the measurements were perfect for my body. I wore it with great pleasure and received positive comments from everyone around me. It is a dress that deserves more than th... See more

Rated 5 out of 5 stars

Gorgeous dress and well made. It was a little big but corset back allowed for perfect sizing. Measure twice, order once. Return policy is not good at all, so be sure before you buy!

Rated 5 out of 5 stars
Verified

Team was very helpful with getting my dress sent out a week before my friends wedding the sizing was perfect will definitely be ordering from them again

Rated 5 out of 5 stars

Recently purchased three bridesmaid dresses in three different styles & colours after purchasing swatches first. After reviewing the returns policy, we decided to do made to measure dresses (FOC) fo... See more

Rated 4 out of 5 stars

Excellent communication and quick delivery of order. Dresses are lovely and match shade perfectly to what I wanted. Would suggest ordering one size larger than normal Uk. Thanks for great customer... See more

Rated 5 out of 5 stars

I was a bit sceptical when I saw some mixed reviews on here, but I had a great experience, especially with their customer service. I ordered my dress late and emailed to ask if it would be possible t... See more

Rated 5 out of 5 stars

Ordered some samples which arrived super fast, purchased a junior dress is one of there standard sizes, the dress was great quality I only had to get it taken up, the second junior dress I ordered, I... See more

Rated 5 out of 5 stars

I would definitely buy from Babaroni again! One thing I love is that you can request a custom fit, and the tailoring is already included in the cost. Usually, I have to get my dresses altered, but thi... See more

Rated 4 out of 5 stars

Ordered 2 pairs of shoes for my daughter who is the flower girl for our wedding. The ivory and pearl shoes are beautiful and my daughter loves them! We also ordered the pink princess shoes and again... See more

Rated 4 out of 5 stars

Even if it’s difficult to make a return because of the cost on our own charge, the customer service is very fast and accommodating. The dresses are pretty and the size fit very well.

Rated 4 out of 5 stars

I could not have been happier with this dress. It was exactly what I was looking for and after a few alterations, it fit perfectly. It was comfortable and held up all night. I hope I can wear it aga... See more

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Company details

  1. #11 of 17 best companies in Dress Store
  2. #8 of 11 best companies in Bridal Shop
  3. #4 of 4 best companies in Formal Wear Store
  4. #7 of 10 best companies in Wedding Store

Written by the company

Babaroni.com is a professional manufacturer online of customized&hand made wedding dresses, bridesmaid dresses and prom Dresses!


Contact info

3.4

Average

TrustScore 3.5 out of 5

705 reviews

5-star
4-star
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2-star
1-star

Replied to 31% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY!
You cannot return "made in China" goods back to China. Chinese customs will reject your return and you will lose the shipping costs, despite what this company will tell you. I learned this the hard way. If you have any need to return an item, this is NOT the company to purchase from. Also, their standard sizing charts are not accurate. The dresses I ordered based on their measurements, were way too large when they arrived!

January 29, 2025
Unprompted review
Babaroni logo

Reply from Babaroni

We are very sorry for the bad experience. Could you please tell us your order number? We checked the backend and email records but could not find any matching order. Or you can contact our after-sales customer service, and they will help you solve the problem. Thank you for your understanding.

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Rated 5 out of 5 stars

Girls dress

I ordered a dress for my daughter and the quality is amazing. So lovely!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous dress and well made

Gorgeous dress and well made. It was a little big but corset back allowed for perfect sizing. Measure twice, order once. Return policy is not good at all, so be sure before you buy!

May 10, 2025
Unprompted review
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Rated 5 out of 5 stars

It was a very beautiful dress

It was a very beautiful dress, the measurements were perfect for my body. I wore it with great pleasure and received positive comments from everyone around me. It is a dress that deserves more than the money paid, thank you Babaroni😘

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam - DO NOT BUY

Absolute scam - DO NOT BUY

They charge you an incredibly high return PER DRESS - this was not noted when checking out. They then ask you to return to CHINA

By the time you have refunded there is no point - as you getting nothing back.

So awful taking advantage of what should be a very special time. AWFUL

May 13, 2025
Unprompted review
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Rated 4 out of 5 stars

ignore bad reviews

i bought this dress for my prom coming up soon and i was scared because of all the bad reviews but honestly the dress came in really good condition, exactly what i order. if you are scared to order just make sure your size is correct and you are 100% sure about the dress as i know the return system is not the best but if you order the correct size and colour it will be fine!! absolutely love love my dress

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service and want to help

I was a bit sceptical when I saw some mixed reviews on here, but I had a great experience, especially with their customer service. I ordered my dress late and emailed to ask if it would be possible to receive it sooner than estimated. Maya, who assisted me, responded quickly and helped arrange for the dress to be finished earlier. It arrived five days ahead of schedule and fits PERFECTLY. Even with the rush, the quality did not suffer. The details on the dress is beautiful. Well worth the money!
Would definitely buy from here again.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Return policy is a scam

Horrible customer service and will refuse to refund even with photos of quality issues/damage. Do NOT buy from them.

Edited for response:
I did reach out with photos with my concerns about the fabric being crooked as well as the zipper not working and this was the response I received. The zipper issue wasn’t even acknowledged and to offer $18 when I spent over $100 is absurd.

We looked at the pictures and found that there didn't seem to be much difference, because the floating flakes were irregular.

We made the order on order, according to our return policy. If you want to return the dress without a quality problem, the returned shipping fee is paid by you, which will depend on your local courier company. We also keep the 10% as a restocking payment, and our shipping fee for each dress is paid to the courier services company, which will finally refund you $82.8.( Please note we still charge the shipping fee16.99 under these circumstances, even if your order is a free shipping order.)

According to the feedback of our customers, the shipping back fee may be high. In case to ensure the interest of the customers and reduce the loss, we also came up with a compensation policy. We paid for the labor fee and fabric, and other fees before we sent it out. However, we are committed to providing customers with a good shopping experience and also taking into account your interests and our costs. If you could keep the dress (not return it), we could apply for a 20% ($18.5)refund as compensation to you. Is it ok? It is just a suggestion.

April 27, 2025
Unprompted review
Babaroni logo

Reply from Babaroni

We are so sorry for the bad experience. We searched our system with your name and did not find your payment record. Would you provide the order number? If there is any quality problem with your order, please contact our after-sales customer service and provide proof pictures, etc. They will reply to you after receiving the email. Thank you for your understanding.

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Rated 1 out of 5 stars

Shipping and Return Scam

If I could give this place a 0 I would! I got the ship in 48hr dress and paid $30 for expedited shipping. On their website said it takes 2-3 day for expedited shipping. The dress got there 8 days later! I called to get my refund and they said no and refused to refund me for the shipping. They told me there is no point in trying to return the dress because it’s more expensive to ship it back than the refund I would get and returns are out of your own pocket. They were mocking me as I was asking for an explanation. Don’t do it! Not worth it!!

April 21, 2025
Unprompted review
Babaroni logo

Reply from Babaroni

We are so sorry for the bad shopping experience you had. First of all, we make dresses according to orders. You purchased a dress that was shipped within 48 hours and chose expedited delivery. We also sent you the fastest express delivery, DHL. Secondly, we also explained to you about the shipping time. Generally speaking, it takes 2-3 days, but we cannot control the time of express delivery. It may be delayed due to holidays or address problems, or delivery to a third party after arriving in the local area. Hope you could understand. Third, if you receive it late or it is not suitable and you want to return it, we can give you a refund according to the policy.
Finally, if you have any questions, you can contact our after-sales customer service, and they will help you with the return process.

Rated 1 out of 5 stars

Awful. Illegal returns policy.

Awful. I bought two dresses, one was sent damaged and stained. They are refusing to give me a full refund as per their own policy and they want me to ship the dress back to China from the UK at my own cost. They are also saying that I have to keep track of the parcel and if it gets lost of damaged they won’t pay a thing. This is all against UK consumer protection law. Terrible customer service that feels like an absolute scam - they don’t read your emails and just send bot-like responses. Avoid.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a dress to Canada for my…

I ordered a dress to Canada for my daughter for prom. The dress is good quality and arrived on time and looks same as pic and I gave custom measurements that were spot on! 10/10

April 8, 2025
Unprompted review
Rated 2 out of 5 stars

Beware!

Beware!
If you need to return any item it will cost you big. $66. To send back to China. Over half the original cost of the dress. Service and quality was good.

April 3, 2025
Unprompted review
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Rated 4 out of 5 stars

GREAT DRESS!! I could not have been happier with this…

I could not have been happier with this dress. It was exactly what I was looking for and after a few alterations, it fit perfectly. It was comfortable and held up all night. I hope I can wear it again. (The dress arrived with a small tear in the seam, otherwise it was 5+ Stars.). I would love to add a picture!!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely dresses

Ordered some samples which arrived super fast, purchased a junior dress is one of there standard sizes, the dress was great quality I only had to get it taken up, the second junior dress I ordered, I ordered custom size, I added an extra few cm on just incase, when the dress arrived it was perfect, the only thing was the dress wasn’t as long as I’d ordered but luckily it wasn’t too short it was just right! So if ordering custom size it just be sure to add a few extra cm on. All in all I’ve had a good experience with this website the dresses are good quality and lovely colours. I’ll be sure to add some photos once I’ve had my wedding day 😀

March 19, 2025
Unprompted review

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