Dress arrived one day prior to expected arrival date, which was amazing considering I submitted custom measurements. My dress in the photo online was beautiful for mother of the bride. The one I rece... See more
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Review summary
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Company details
- #11 of 17 best companies in Dress Store
- #8 of 11 best companies in Bridal Shop
- #4 of 4 best companies in Formal Wear Store
- #7 of 10 best companies in Wedding Store
Written by the company
Babaroni.com is a professional manufacturer online of customized&hand made wedding dresses, bridesmaid dresses and prom Dresses!
Contact info
United States
- service@babaroni.com
- babaroni.com
Replied to 31% of negative reviews
Typically replies within 1 week
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY!
You cannot return "made in China" goods back to China. Chinese customs will reject your return and you will lose the shipping costs, despite what this company will tell you. I learned this the hard way. If you have any need to return an item, this is NOT the company to purchase from. Also, their standard sizing charts are not accurate. The dresses I ordered based on their measurements, were way too large when they arrived!

Reply from Babaroni
Girls dress
I ordered a dress for my daughter and the quality is amazing. So lovely!
I love babaroni their dresses are a…
I love babaroni their dresses are a dream 😍
Gorgeous dress and well made
Gorgeous dress and well made. It was a little big but corset back allowed for perfect sizing. Measure twice, order once. Return policy is not good at all, so be sure before you buy!
It was a very beautiful dress
It was a very beautiful dress, the measurements were perfect for my body. I wore it with great pleasure and received positive comments from everyone around me. It is a dress that deserves more than the money paid, thank you Babaroni😘
Dress arrived quickly and fit my…
Dress arrived quickly and fit my daughter like a glove. The color was beautiful. It will be perfect for her to wear as a flower girl.
Absolute scam - DO NOT BUY
Absolute scam - DO NOT BUY
They charge you an incredibly high return PER DRESS - this was not noted when checking out. They then ask you to return to CHINA
By the time you have refunded there is no point - as you getting nothing back.
So awful taking advantage of what should be a very special time. AWFUL
Poor quality fabric
Poor quality fabric, made to measure measurements slight off. Would not have purchased if I knew it was made in China.
ignore bad reviews
i bought this dress for my prom coming up soon and i was scared because of all the bad reviews but honestly the dress came in really good condition, exactly what i order. if you are scared to order just make sure your size is correct and you are 100% sure about the dress as i know the return system is not the best but if you order the correct size and colour it will be fine!! absolutely love love my dress
They are out of China the outfit was…
They are out of China the outfit was not the picture and it took a month to get here and they had no return policy even after I paid extra and they told me it was going to cost me more money to return it
Good customer service and want to help
I was a bit sceptical when I saw some mixed reviews on here, but I had a great experience, especially with their customer service. I ordered my dress late and emailed to ask if it would be possible to receive it sooner than estimated. Maya, who assisted me, responded quickly and helped arrange for the dress to be finished earlier. It arrived five days ahead of schedule and fits PERFECTLY. Even with the rush, the quality did not suffer. The details on the dress is beautiful. Well worth the money!
Would definitely buy from here again.
Return policy is a scam
Horrible customer service and will refuse to refund even with photos of quality issues/damage. Do NOT buy from them.
Edited for response:
I did reach out with photos with my concerns about the fabric being crooked as well as the zipper not working and this was the response I received. The zipper issue wasn’t even acknowledged and to offer $18 when I spent over $100 is absurd.
We looked at the pictures and found that there didn't seem to be much difference, because the floating flakes were irregular.
We made the order on order, according to our return policy. If you want to return the dress without a quality problem, the returned shipping fee is paid by you, which will depend on your local courier company. We also keep the 10% as a restocking payment, and our shipping fee for each dress is paid to the courier services company, which will finally refund you $82.8.( Please note we still charge the shipping fee16.99 under these circumstances, even if your order is a free shipping order.)
According to the feedback of our customers, the shipping back fee may be high. In case to ensure the interest of the customers and reduce the loss, we also came up with a compensation policy. We paid for the labor fee and fabric, and other fees before we sent it out. However, we are committed to providing customers with a good shopping experience and also taking into account your interests and our costs. If you could keep the dress (not return it), we could apply for a 20% ($18.5)refund as compensation to you. Is it ok? It is just a suggestion.

Reply from Babaroni
Shipping and Return Scam
If I could give this place a 0 I would! I got the ship in 48hr dress and paid $30 for expedited shipping. On their website said it takes 2-3 day for expedited shipping. The dress got there 8 days later! I called to get my refund and they said no and refused to refund me for the shipping. They told me there is no point in trying to return the dress because it’s more expensive to ship it back than the refund I would get and returns are out of your own pocket. They were mocking me as I was asking for an explanation. Don’t do it! Not worth it!!

Reply from Babaroni
Awful. Illegal returns policy.
Awful. I bought two dresses, one was sent damaged and stained. They are refusing to give me a full refund as per their own policy and they want me to ship the dress back to China from the UK at my own cost. They are also saying that I have to keep track of the parcel and if it gets lost of damaged they won’t pay a thing. This is all against UK consumer protection law. Terrible customer service that feels like an absolute scam - they don’t read your emails and just send bot-like responses. Avoid.
I ordered a dress to Canada for my…
I ordered a dress to Canada for my daughter for prom. The dress is good quality and arrived on time and looks same as pic and I gave custom measurements that were spot on! 10/10
Beware!
Beware!
If you need to return any item it will cost you big. $66. To send back to China. Over half the original cost of the dress. Service and quality was good.
GREAT DRESS!! I could not have been happier with this…
I could not have been happier with this dress. It was exactly what I was looking for and after a few alterations, it fit perfectly. It was comfortable and held up all night. I hope I can wear it again. (The dress arrived with a small tear in the seam, otherwise it was 5+ Stars.). I would love to add a picture!!
Gown was beautiful and smooth to the…
Gown was beautiful and smooth to the touch
Easy to put on and very elegant
Lovely dresses
Ordered some samples which arrived super fast, purchased a junior dress is one of there standard sizes, the dress was great quality I only had to get it taken up, the second junior dress I ordered, I ordered custom size, I added an extra few cm on just incase, when the dress arrived it was perfect, the only thing was the dress wasn’t as long as I’d ordered but luckily it wasn’t too short it was just right! So if ordering custom size it just be sure to add a few extra cm on. All in all I’ve had a good experience with this website the dresses are good quality and lovely colours. I’ll be sure to add some photos once I’ve had my wedding day 😀
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