Babaroni Reviews 704

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the high quality of the dresses, highlighting the beautiful materials and excellent craftsmanship. Many consumers also mention that the colors are lovely and true to the pictures displayed online. A significant number of reviewers who opted for custom sizing were pleased with how well the dresses fit, often requiring no additional alterations. Furthermore, people value the wide range of color options available. However, some consumers report issues with their orders. There are mixed opinions regarding the ordering process and delivery service, with a low consensus among reviewers. Some people express dissatisfaction with the refund process. Customer service experiences also vary, with reviewers disagreeing on the level of support received.

Based on these reviews

Rated 3 out of 5 stars

Dress arrived one day prior to expected arrival date, which was amazing considering I submitted custom measurements. My dress in the photo online was beautiful for mother of the bride. The one I rece... See more

Rated 4 out of 5 stars
Verified

Fast shipping and great quality! However I ordered a matching tie to my dress which were both in the colour jade, but they were not a match at all so that’s a little disappointing but apart from that... See more

Rated 4 out of 5 stars
Verified

I attempted to order a custom dress for my daughter's orchestra performance. The dress still needs alterations but that could be user error with my measurements. Overall, the dress is beautiful and ve... See more

Rated 4 out of 5 stars

The dresses are beautiful! We ordered 4 bridesmaids dresses and a jr bridesmaid dress, and were disappointed to see them arrive in signficantly different colors, despite being told that if all ordered... See more

Rated 5 out of 5 stars
Verified

Fast delivery, colour is exactly how it’s shown in the photo. A nice flowing dress, extra room for girls in the bust area & great for the mid section area, Thanks Team❤️

Rated 5 out of 5 stars
Verified

Customer service was really great to work with and very responsive. The style and material of the dress is very beautiful. I highly recommend using the custom size if you’re between sizes. Just... See more

Rated 5 out of 5 stars

Beautiful dress!!!! Got custom size and it is a perfect fit! 😍 Thanks so much to Maya for her great customer service. She was very helpful through the process!

Rated 5 out of 5 stars
Verified

Great communication. Beautiful dress and fabric. Flows so nicely. Jacket needs to be bigger as it seems 2 sizes smaller than dress

Rated 5 out of 5 stars
Verified

I ordered a dress and the size wasn’t right but Maya was so helpful in returning and refunding the original dress and helping me put through a custom fit one. Her customer service is 10/10!! She reall... See more

Rated 5 out of 5 stars

I ordered a dress using the custom sizing. I emailed afterward (same day) asking to change the back closure from a zipper to laces. Maya replied and got clarification. The dress arrived in the early p... See more

Rated 2 out of 5 stars

My dress was beautiful but was not properly stitched together as the main seam up the back was terribly crooked. I spent the entire evening trying to adjust since my dress was not centered and kept tw... See more

Rated 5 out of 5 stars

Finding the dress I wanted/needed for my event was very easy and convenient. When I had questions, the support team answered them in a timely yet respectful manner. All of the girls I have spoken with... See more

Rated 2 out of 5 stars
Verified

I ordered a custom Mither of the Bride dress in a custom size (which the company recommends) and the top is 2 sizes too large. The metal bra liner goes down to my waist. I sent a message on the websi... See more

Rated 2 out of 5 stars

I'm very disappointed in my experience with Babaroni. I ordered a dress for a wedding, and it delivered fairly quickly which is why I'm giving two stars. However, the color of the dress looking NOTHIN... See more

Company replied

Rated 5 out of 5 stars

Beautiful quality dress! Loved the dress we ordered for my daughter to wear in the musical Xanadu Jr. She played the lead Kira and had lots of dancing. The dress was perfect and so beautiful! We wi... See more

Rated 5 out of 5 stars

Fantastic dresses and amazing quality, would 100% recommend this website to family and friends. The dresses I ordered were exactly what I wanted for my bridesmaids! I did have a slight issue regard... See more

Rated 5 out of 5 stars

Excellent customer service and prompt communication via emails. This is my very first order through site, and I am totally and completely satisfied! It is absolutely gorgeous...the dress fits perfe... See more

Rated 5 out of 5 stars

I recently ordered a dress online for my school formal, and I couldn't be happier with my experience! After searching through countless options, I finally found a dress on Babaroni that caught m... See more

Rated 5 out of 5 stars

Babaroni made a perfectly tailored dress for me, the fabric is high quality and really feels so great on my skin, for a tailored dress it also came pretty quick! I also love that you have sooo many co... See more

Rated 5 out of 5 stars

I ordered two bridesmaid dresses to try them on and choose one. The one I chose was way too long because I’m not tall, so I wanted to return them to order one with my personnal measures. I contacted... See more

Rated 5 out of 5 stars
Verified

I ordered a girls white winter dress and it is exactly how pictured! Just beautifully made and my little girl LOVES it! The sleeves were a little short, but I can add some ruffles at the bottom of the... See more

Rated 5 out of 5 stars

Dress came really fast. Even better than in pictures. Perfectly made with measures I provided. Wore it to my best friends wedding and it was perfect. Will buy again.

Rated 5 out of 5 stars

their clothes are literally spectacular, the dress I got is very elegant, but above all quality, everyone wanted to know where I got it. the effect is wow

Rated 5 out of 5 stars

Very very beautiful dresses. The material and the quality is very good. The colours are also beautiful. We had some questions and the service was very fast and super friendly. Now the wedding can star... See more

Rated 5 out of 5 stars

The customer service was friendly and quick. The dress is in perfect size and the fabric is so beautiful and elegant. This would defiantly not be my last purchase.

Rated 5 out of 5 stars

The dresses arrived on time. They are beautiful!! Absolutely gorgeous!!! They were too long for my flower girls and a wee bit big in the waist. The dresses had to be altered but, it was no problem wit... See more

Rated 5 out of 5 stars

I purchased 4 different dresses for an upcoming school formal. The wait time was acceptable and to be expected. The quality, design, and detail of the dresses exceeded my expectations especially consi... See more

Rated 5 out of 5 stars

Absolutely gorgeous dress!! It looks even better in person! I’m 5’9” and I weigh 230lbs, I purchased a size 16. Fits beautifully!!

Rated 2 out of 5 stars

Poor quality fabric, made to measure measurements slight off. Would not have purchased if I knew it was made in China.

Rated 5 out of 5 stars

The quality of the dresses is good and the customer service was helpful. They have an amazing range of colors.

Rated 4 out of 5 stars

i bought this dress for my prom coming up soon and i was scared because of all the bad reviews but honestly the dress came in really good condition, exactly what i order. if you are scared to order ju... See more

Rated 5 out of 5 stars

The dress is simply amazing. The quality, price, and the option to have it custom-tailored are just fantastic! The fabric looks very high-quality, and overall, all the dresses are very pretty!

Rated 5 out of 5 stars

Got the dress exactly when I needed it and on time ( had to expedite it but it worked out) so many dress options and even though I needed it tailored the quality of the dress was amazing.

Rated 5 out of 5 stars

I must tell you that I love this brand, the designs, fabric, colors, and the heels, wow!!! I always had advice from the company regarding sizes, and all the products arrived on time.

Rated 5 out of 5 stars

Honestly the best customer service, they responded so promptly when i had to return a dress and exchange it for a new dress. The delivery was quick. 5 stars rating! highly reccomend it

Rated 5 out of 5 stars

It was a very beautiful dress, the measurements were perfect for my body. I wore it with great pleasure and received positive comments from everyone around me. It is a dress that deserves more than th... See more

Rated 5 out of 5 stars

Gorgeous dress and well made. It was a little big but corset back allowed for perfect sizing. Measure twice, order once. Return policy is not good at all, so be sure before you buy!

Rated 5 out of 5 stars
Verified

Team was very helpful with getting my dress sent out a week before my friends wedding the sizing was perfect will definitely be ordering from them again

Rated 5 out of 5 stars

Recently purchased three bridesmaid dresses in three different styles & colours after purchasing swatches first. After reviewing the returns policy, we decided to do made to measure dresses (FOC) fo... See more

Rated 4 out of 5 stars

Excellent communication and quick delivery of order. Dresses are lovely and match shade perfectly to what I wanted. Would suggest ordering one size larger than normal Uk. Thanks for great customer... See more

Rated 5 out of 5 stars

I was a bit sceptical when I saw some mixed reviews on here, but I had a great experience, especially with their customer service. I ordered my dress late and emailed to ask if it would be possible t... See more

Rated 5 out of 5 stars

Ordered some samples which arrived super fast, purchased a junior dress is one of there standard sizes, the dress was great quality I only had to get it taken up, the second junior dress I ordered, I... See more

Rated 5 out of 5 stars

I would definitely buy from Babaroni again! One thing I love is that you can request a custom fit, and the tailoring is already included in the cost. Usually, I have to get my dresses altered, but thi... See more

Rated 4 out of 5 stars

Ordered 2 pairs of shoes for my daughter who is the flower girl for our wedding. The ivory and pearl shoes are beautiful and my daughter loves them! We also ordered the pink princess shoes and again... See more

Rated 4 out of 5 stars

Even if it’s difficult to make a return because of the cost on our own charge, the customer service is very fast and accommodating. The dresses are pretty and the size fit very well.

Rated 4 out of 5 stars

I could not have been happier with this dress. It was exactly what I was looking for and after a few alterations, it fit perfectly. It was comfortable and held up all night. I hope I can wear it aga... See more

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Company details

  1. #11 of 17 best companies in Dress Store
  2. #8 of 11 best companies in Bridal Shop
  3. #4 of 4 best companies in Formal Wear Store
  4. #7 of 10 best companies in Wedding Store

Written by the company

Babaroni.com is a professional manufacturer online of customized&hand made wedding dresses, bridesmaid dresses and prom Dresses!


Contact info

3.4

Average

TrustScore 3.5 out of 5

704 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

DO NOT BUY

I measured myself and my measurements fit perfectly with the size I chose for this BRIDESMAID dress. The dress arrives and it is absolutely ENORMOUS. I could fit 2 of me inside this dress and the wedding I am in is in less than 2 weeks. So now im screwed. Not only did I pay $100 for this dress plus $30 expedited shipping, I now have to pay another $275 to get this dress altered and hope it will be done in time for the wedding. I am absolutely horrified with this purchase and I would like a refund.

October 23, 2025
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Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, colour is exactly how it’s shown in the photo. A nice flowing dress, extra room for girls in the bust area & great for the mid section area, Thanks Team❤️

October 11, 2025
Rated 1 out of 5 stars
Verified

No response from customer service I…

No response from customer service I requested a return and haven’t received any response.

October 10, 2025
Babaroni logo

Reply from Babaroni

Dear,
We sincerely apologize for the inconvenience.
We typically respond to all emails within 24 hours. However, we've checked our email records and haven't received your message. Please check your email address to see if it was sent correctly, or try to send it again.
We'll also have our customer service team contact you.

Rated 1 out of 5 stars
Verified

Size description is not correct

Size description is not correct. Return service is horrible.
You are stuck with what you bought because the return shipping is more expensive than the items purchased.
Awful experience :(

October 10, 2025
Babaroni logo

Reply from Babaroni

Dear,
First, we are deeply sorry that you are dissatisfied with our sizing and product policies.
Second, regarding sizing, whether it's standard or custom, we always make our items according to the size information you select and provide. If you believe you received the wrong size, please provide proof to our customer service team. They will assist you.
And, regarding return shipping, the shipping costs are borne by your local courier, not ours. We don't force you to use a specific courier; we recommend using the cheapest local courier to minimize your losses. We've done our best and hope you understand.
We note that you have provided a return address. If you have already returned the item, please contact customer service to register the return tracking number. Once the package is received, a refund will be issued according to our policy.
If you have any questions, please contact our customer service team. Thank you very much.

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Rated 1 out of 5 stars
Verified

This was the worst experience ever

This was the worst experience ever. I ordered a dress in September for my daughter to be part of her best friend wedding. I expedited the shipping 3-5 days. My daughter flew in from LA. The wedding was 10!13, we got the dress the nest day. I sent 10 emails and chats to get and update, only to be told to send an email. The email told me to track the dress. Needless to say we had to search for 7 hours to find something she could wear and it was horrible. Her dress did not match any of the other gowns. I have sent the dress back!!! The dress was ordered 3 weeks prior to the wedding, the extra $29.99 was a waste of money.

October 9, 2025
Babaroni logo

Reply from Babaroni

Dear,
We sincerely apologize for the inconvenience you experienced.
First, we generally respond within 24 hours all the emails.
Then we make to order, the dress needs the time to be made when we get your payment, and the time is clear on every product page. The expedited shipping is just the shipping time.
And if you are in a hurry, you could contact our customer service first or put your event date on your order, then we will try our best to make the dress asap.
Finally, if you have sent the dress back, please provide the tracking number to our customer service. Please contact them if you need any help.

Rated 5 out of 5 stars

Beautiful dress!!!

Beautiful dress!!!! Got custom size and it is a perfect fit! 😍 Thanks so much to Maya for her great customer service. She was very helpful through the process!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

In love !!!

I must tell you that I love this brand, the designs, fabric, colors, and the heels, wow!!! I always had advice from the company regarding sizes, and all the products arrived on time.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Beautiful dress & excellent customer service

Customer service was really great to work with and very responsive. The style and material of the dress is very beautiful.

I highly recommend using the custom size if you’re between sizes. Just don’t forget to include your heel size into the field for extra length.

September 29, 2025
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Rated 4 out of 5 stars
Verified

Fast shipping and great quality

Fast shipping and great quality! However I ordered a matching tie to my dress which were both in the colour jade, but they were not a match at all so that’s a little disappointing but apart from that I would definitely recommend!

September 28, 2025
Rated 5 out of 5 stars
Verified

I ordered a girls white winter dress…

I ordered a girls white winter dress and it is exactly how pictured! Just beautifully made and my little girl LOVES it! The sleeves were a little short, but I can add some ruffles at the bottom of the sleeves to make them longer. But all in all, love the dress so much!

September 28, 2025
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Rated 5 out of 5 stars

Perfection

Dress came really fast. Even better than in pictures. Perfectly made with measures I provided. Wore it to my best friends wedding and it was perfect. Will buy again.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

read the return instructions they are…

read the return instructions they are not good at all. there sizes are very small

September 26, 2025
Babaroni logo

Reply from Babaroni

Dear,
We are so sorry that you are dissatisfied with our sizing and product policies. Regarding sizing, whether it's standard or custom, we always make our items according to the size information you select and provide. If you believe you received the wrong size, please provide proof to our customer service team.
Also, if you need any help, please contact them to ask for help. Thanks for your understanding.

Rated 2 out of 5 stars
Verified

Disappointed on custom order

I ordered a custom Mither of the Bride dress in a custom size (which the company recommends) and the top is 2 sizes too large. The metal bra liner goes down to my waist. I sent a message on the website but have not heard back. I can not wear this dress to my daughter’s wedding as it does not fit. I spent $177 and am without a dress. I’m going to have to pay to have it altered and only have a month to make that happen.
BAU2352121

September 18, 2025
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Rated 1 out of 5 stars

Asking for pictures of kids to prove non fitting dresses

I ordered 6 children bridesmaid dresses ( I'm having 2 children bridesmaids so ordered 3 different style dresses in 2 sizes) they arrived within the time stated, my issues have arisen as I am trying to return the dresses.
They are on the small side and especially when my wedding is next year they will not fit the children, I did not realise that I could only return the items for refund if they were defective, if not then I will be charged 10% plus shipping. Ok I'll take that my fault for not checking prior to order, however I email them to request the refund and they then state they will only offer the reduced refund if I send pictures of the children in the dresses that are too small for them and stated to be more cost effective I take them to a seamstress. Safe to say I won't be sending pictures of my kids and I won't be returning them I will have to swallow the cost of over £200 and have to take it as a lesson learnt.

For anyone out there thinking of using them the products are great, good quality etc but not good at all when It comes to no longer wanting the items certainly not like a shop you could just send back. I wouldn't mind but these weren't even custom made they were the standard sizings!

October 5, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Too small

Too small. Requested a return, and the company stopped responding. Poor customer service and doesn’t uphold their policies.

September 19, 2025

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