Dress arrived one day prior to expected arrival date, which was amazing considering I submitted custom measurements. My dress in the photo online was beautiful for mother of the bride. The one I rece... See more
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Review summary
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Company details
- #11 of 17 best companies in Dress Store
- #8 of 11 best companies in Bridal Shop
- #4 of 4 best companies in Formal Wear Store
- #7 of 10 best companies in Wedding Store
Written by the company
Babaroni.com is a professional manufacturer online of customized&hand made wedding dresses, bridesmaid dresses and prom Dresses!
Contact info
United States
- service@babaroni.com
- babaroni.com
Replied to 31% of negative reviews
Typically replies within 1 week
Absolutely gorgeous dress!
Absolutely gorgeous dress!! It looks even better in person! I’m 5’9” and I weigh 230lbs, I purchased a size 16. Fits beautifully!!
I love my dress
I love my dress! It’s perfect and I can’t wait to wear it!!!!
Great dressing experience
Got the dress exactly when I needed it and on time ( had to expedite it but it worked out) so many dress options and even though I needed it tailored the quality of the dress was amazing.
I would give 0 stars if I could.
I would give 0 stars if I could.
Their policy of only refunding 90% of the price of the dress and not refunding some accessories (like scarfs) is illegal under the EU consumer law.
Please don't fall for it! I am still currently battling with their customer service to get my money back.
Edit in April 2025: They make you ship the dress back to China AT YOUR OWN EXPENSES and then they don't collect the package or the address is wrong and it gets sent back to you.
Please please please save your money and stay away from this brand!
Almost Met Expectations
Dress arrived one day prior to expected arrival date, which was amazing considering I submitted custom measurements. My dress in the photo online was beautiful for mother of the bride. The one I received was a darker shade than what I had ordered from list of colors. While I'm happy they could do custom measurements, the dress looked rather cheap considering the hundreds I paid for it. I ended up having to go with a store bought dress that wasn't the best fit because this ordered dress color was too dark for the color scheme. If it's an important event, buy something in person, not online from China!
Honestly the best customer service
Honestly the best customer service, they responded so promptly when i had to return a dress and exchange it for a new dress. The delivery was quick. 5 stars rating! highly reccomend it
Good customer service, fast and accommodating
Even if it’s difficult to make a return because of the cost on our own charge, the customer service is very fast and accommodating.
The dresses are pretty and the size fit very well.
Wonderful!
I ordered a dress using the custom sizing. I emailed afterward (same day) asking to change the back closure from a zipper to laces. Maya replied and got clarification. The dress arrived in the early part of the delivery window. It was well packed and fit perfectly. The quality is excellent. I would recommend Babaroni to others looking for special event dresses.
Returns not easy, and extremely costly- STAY AWAY
Absolutely awful treatment of my fiancée. She purchased 5 bridesmaid dresses, 4 of which do not correspond with the measurements stated. I, myself have measured them. This company have an absurd, rather shady returns policy which they deem to be acceptable. They don't inform you within that policy that you must return items to China at your own significant cost (even if due to their error). You can only ever recover a maximum of 90% of the original cost and that’s if they deem this acceptable after the return. Again, this is irrespective of if they are at fault. They make it damn near impossible to return items and then you will recover hardly any cost- if you’re lucky.
Communication is awful. The average email is one per 24 hours- in which they state different things.
We will continue to make everyone aware of this company, and leave honest reviews.
Ordered 2 pairs of shoes for my…
Ordered 2 pairs of shoes for my daughter who is the flower girl for our wedding. The ivory and pearl shoes are beautiful and my daughter loves them! We also ordered the pink princess shoes and again, they are beautiful but we ordered the same size as the ivory and they came up small so definitely size up in those for extra room!
We have requested a return for the princess shoes and have been advised that due to the cost of return, we can keep these and they'll send us a replacement for free! I will update this review if this doesn't come to fruition but so far, great customer service!
I recommend Babaroni, great customer service !
I ordered two bridesmaid dresses to try them on and choose one. The one I chose was way too long because I’m not tall, so I wanted to return them to order one with my personnal measures. I contacted their customer service and Assia was very helpful. My new dress is already on her way, and the quality is great !
Thanks Assia !!
Beautiful Dress, Perfect Fit & Hassle-Free Tailoring!
I would definitely buy from Babaroni again! One thing I love is that you can request a custom fit, and the tailoring is already included in the cost. Usually, I have to get my dresses altered, but this one fit perfectly right out of the package! I was a bit skeptical about buying a dress online without trying it on first, but the tailoring worked out beautifully. The dress is perfect for my sister's wedding, made with high-quality material and great craftsmanship. The entire process was easy, and the custom measurements were spot on. It fits perfectly, has great padding, is the right length, and the colors are exactly as expected. It also arrived on time. The service was excellent, and Maya was especially helpful throughout the process. I'm extremely happy with my purchase!
You cannot return the dress
You cannot return the dress. I did not want a partial credit as I spent a lot of money of the dress, and it was worth the USPS cost to send it back. Only to have the dress never claimed by anyone at Babaroni and sent back to me. I sent countless emails with "please wait" and "be patient" responses. As long as you are aware you can't return, then feel free to buy from them.
Babaroni made a perfectly tailored…
Babaroni made a perfectly tailored dress for me, the fabric is high quality and really feels so great on my skin, for a tailored dress it also came pretty quick! I also love that you have sooo many colour options and can only recommend this brand to anyone wanting to have a special dress for any occasion by making sure to look very unique and having a look that perfectly fits your body.
I’ve got just a perfect dress
I’ve got just a perfect dress: amazing colour, tailored to my measurements. So it fits perfectly to me 🔥 feel like a queen in it
Beautiful dresses & great customer service
Recently purchased three bridesmaid dresses in three different styles & colours after purchasing swatches first. After reviewing the returns policy, we decided to do made to measure dresses (FOC) for our bridesmaids - one of whom is 13 so we did add an inch to each of her measurements with the intention we will get a seamstress, if needed, to adjust her dress nearer the wedding.
Dresses arrived incredibly quickly (especially for December!) & are beautiful in colour and quality. Unfortunately one of our dresses had a pull across the front & we didn't realise straight away as she doesn't live local and didn't try her dress on until Christmas Day. I contacted customer services via email and Assia has been incredible with her communication & solutions to rectify the matter without any fuss! :)
RETURNS ARE NOT EASY
I'm very disappointed in my experience with Babaroni. I ordered a dress for a wedding, and it delivered fairly quickly which is why I'm giving two stars. However, the color of the dress looking NOTHING like the website. I needed a certain color and this did not match what I was shown. They also make it seem like returns are easy. Its the opposite and it feels very illegal. They don't provide a return label. You have to go to a post office yourself, pay for shipping fees, etc. It does not seem very professional. Very disappointed.

Reply from Babaroni
their clothes are literally…
their clothes are literally spectacular, the dress I got is very elegant, but above all quality, everyone wanted to know where I got it. the effect is wow
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