Babaroni Reviews 705

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the high quality of the dresses, highlighting the beautiful materials and excellent craftsmanship. Many consumers also mention that the colors are lovely and true to the pictures displayed online. A significant number of reviewers who opted for custom sizing were pleased with how well the dresses fit, often requiring no additional alterations. Furthermore, people value the wide range of color options available. However, some consumers report issues with their orders. There are mixed opinions regarding the ordering process and delivery service, with a low consensus among reviewers. Some people express dissatisfaction with the refund process. Customer service experiences also vary, with reviewers disagreeing on the level of support received.

Based on these reviews

Rated 3 out of 5 stars

Dress arrived one day prior to expected arrival date, which was amazing considering I submitted custom measurements. My dress in the photo online was beautiful for mother of the bride. The one I rece... See more

Rated 4 out of 5 stars
Verified

Fast shipping and great quality! However I ordered a matching tie to my dress which were both in the colour jade, but they were not a match at all so that’s a little disappointing but apart from that... See more

Rated 4 out of 5 stars
Verified

I attempted to order a custom dress for my daughter's orchestra performance. The dress still needs alterations but that could be user error with my measurements. Overall, the dress is beautiful and ve... See more

Rated 4 out of 5 stars

The dresses are beautiful! We ordered 4 bridesmaids dresses and a jr bridesmaid dress, and were disappointed to see them arrive in signficantly different colors, despite being told that if all ordered... See more

Rated 5 out of 5 stars
Verified

Fast delivery, colour is exactly how it’s shown in the photo. A nice flowing dress, extra room for girls in the bust area & great for the mid section area, Thanks Team❤️

Rated 5 out of 5 stars
Verified

Customer service was really great to work with and very responsive. The style and material of the dress is very beautiful. I highly recommend using the custom size if you’re between sizes. Just... See more

Rated 5 out of 5 stars

Beautiful dress!!!! Got custom size and it is a perfect fit! 😍 Thanks so much to Maya for her great customer service. She was very helpful through the process!

Rated 5 out of 5 stars
Verified

Great communication. Beautiful dress and fabric. Flows so nicely. Jacket needs to be bigger as it seems 2 sizes smaller than dress

Rated 5 out of 5 stars
Verified

I ordered a dress and the size wasn’t right but Maya was so helpful in returning and refunding the original dress and helping me put through a custom fit one. Her customer service is 10/10!! She reall... See more

Rated 5 out of 5 stars

I ordered a dress using the custom sizing. I emailed afterward (same day) asking to change the back closure from a zipper to laces. Maya replied and got clarification. The dress arrived in the early p... See more

Rated 2 out of 5 stars

My dress was beautiful but was not properly stitched together as the main seam up the back was terribly crooked. I spent the entire evening trying to adjust since my dress was not centered and kept tw... See more

Rated 5 out of 5 stars

Finding the dress I wanted/needed for my event was very easy and convenient. When I had questions, the support team answered them in a timely yet respectful manner. All of the girls I have spoken with... See more

Rated 2 out of 5 stars
Verified

I ordered a custom Mither of the Bride dress in a custom size (which the company recommends) and the top is 2 sizes too large. The metal bra liner goes down to my waist. I sent a message on the websi... See more

Rated 2 out of 5 stars

I'm very disappointed in my experience with Babaroni. I ordered a dress for a wedding, and it delivered fairly quickly which is why I'm giving two stars. However, the color of the dress looking NOTHIN... See more

Company replied

Rated 5 out of 5 stars

Beautiful quality dress! Loved the dress we ordered for my daughter to wear in the musical Xanadu Jr. She played the lead Kira and had lots of dancing. The dress was perfect and so beautiful! We wi... See more

Rated 5 out of 5 stars

Fantastic dresses and amazing quality, would 100% recommend this website to family and friends. The dresses I ordered were exactly what I wanted for my bridesmaids! I did have a slight issue regard... See more

Rated 5 out of 5 stars

Excellent customer service and prompt communication via emails. This is my very first order through site, and I am totally and completely satisfied! It is absolutely gorgeous...the dress fits perfe... See more

Rated 5 out of 5 stars

I recently ordered a dress online for my school formal, and I couldn't be happier with my experience! After searching through countless options, I finally found a dress on Babaroni that caught m... See more

Rated 5 out of 5 stars

Babaroni made a perfectly tailored dress for me, the fabric is high quality and really feels so great on my skin, for a tailored dress it also came pretty quick! I also love that you have sooo many co... See more

Rated 5 out of 5 stars

I ordered two bridesmaid dresses to try them on and choose one. The one I chose was way too long because I’m not tall, so I wanted to return them to order one with my personnal measures. I contacted... See more

Rated 5 out of 5 stars
Verified

I ordered a girls white winter dress and it is exactly how pictured! Just beautifully made and my little girl LOVES it! The sleeves were a little short, but I can add some ruffles at the bottom of the... See more

Rated 5 out of 5 stars

Dress came really fast. Even better than in pictures. Perfectly made with measures I provided. Wore it to my best friends wedding and it was perfect. Will buy again.

Rated 5 out of 5 stars

their clothes are literally spectacular, the dress I got is very elegant, but above all quality, everyone wanted to know where I got it. the effect is wow

Rated 5 out of 5 stars

Very very beautiful dresses. The material and the quality is very good. The colours are also beautiful. We had some questions and the service was very fast and super friendly. Now the wedding can star... See more

Rated 5 out of 5 stars

The customer service was friendly and quick. The dress is in perfect size and the fabric is so beautiful and elegant. This would defiantly not be my last purchase.

Rated 5 out of 5 stars

The dresses arrived on time. They are beautiful!! Absolutely gorgeous!!! They were too long for my flower girls and a wee bit big in the waist. The dresses had to be altered but, it was no problem wit... See more

Rated 5 out of 5 stars

I purchased 4 different dresses for an upcoming school formal. The wait time was acceptable and to be expected. The quality, design, and detail of the dresses exceeded my expectations especially consi... See more

Rated 5 out of 5 stars

Absolutely gorgeous dress!! It looks even better in person! I’m 5’9” and I weigh 230lbs, I purchased a size 16. Fits beautifully!!

Rated 2 out of 5 stars

Poor quality fabric, made to measure measurements slight off. Would not have purchased if I knew it was made in China.

Rated 5 out of 5 stars

The quality of the dresses is good and the customer service was helpful. They have an amazing range of colors.

Rated 4 out of 5 stars

i bought this dress for my prom coming up soon and i was scared because of all the bad reviews but honestly the dress came in really good condition, exactly what i order. if you are scared to order ju... See more

Rated 5 out of 5 stars

The dress is simply amazing. The quality, price, and the option to have it custom-tailored are just fantastic! The fabric looks very high-quality, and overall, all the dresses are very pretty!

Rated 5 out of 5 stars

Got the dress exactly when I needed it and on time ( had to expedite it but it worked out) so many dress options and even though I needed it tailored the quality of the dress was amazing.

Rated 5 out of 5 stars

I must tell you that I love this brand, the designs, fabric, colors, and the heels, wow!!! I always had advice from the company regarding sizes, and all the products arrived on time.

Rated 5 out of 5 stars

Honestly the best customer service, they responded so promptly when i had to return a dress and exchange it for a new dress. The delivery was quick. 5 stars rating! highly reccomend it

Rated 5 out of 5 stars

It was a very beautiful dress, the measurements were perfect for my body. I wore it with great pleasure and received positive comments from everyone around me. It is a dress that deserves more than th... See more

Rated 5 out of 5 stars

Gorgeous dress and well made. It was a little big but corset back allowed for perfect sizing. Measure twice, order once. Return policy is not good at all, so be sure before you buy!

Rated 5 out of 5 stars
Verified

Team was very helpful with getting my dress sent out a week before my friends wedding the sizing was perfect will definitely be ordering from them again

Rated 5 out of 5 stars

Recently purchased three bridesmaid dresses in three different styles & colours after purchasing swatches first. After reviewing the returns policy, we decided to do made to measure dresses (FOC) fo... See more

Rated 4 out of 5 stars

Excellent communication and quick delivery of order. Dresses are lovely and match shade perfectly to what I wanted. Would suggest ordering one size larger than normal Uk. Thanks for great customer... See more

Rated 5 out of 5 stars

I was a bit sceptical when I saw some mixed reviews on here, but I had a great experience, especially with their customer service. I ordered my dress late and emailed to ask if it would be possible t... See more

Rated 5 out of 5 stars

Ordered some samples which arrived super fast, purchased a junior dress is one of there standard sizes, the dress was great quality I only had to get it taken up, the second junior dress I ordered, I... See more

Rated 5 out of 5 stars

I would definitely buy from Babaroni again! One thing I love is that you can request a custom fit, and the tailoring is already included in the cost. Usually, I have to get my dresses altered, but thi... See more

Rated 4 out of 5 stars

Ordered 2 pairs of shoes for my daughter who is the flower girl for our wedding. The ivory and pearl shoes are beautiful and my daughter loves them! We also ordered the pink princess shoes and again... See more

Rated 4 out of 5 stars

Even if it’s difficult to make a return because of the cost on our own charge, the customer service is very fast and accommodating. The dresses are pretty and the size fit very well.

Rated 4 out of 5 stars

I could not have been happier with this dress. It was exactly what I was looking for and after a few alterations, it fit perfectly. It was comfortable and held up all night. I hope I can wear it aga... See more

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Company details

  1. #11 of 17 best companies in Dress Store
  2. #8 of 11 best companies in Bridal Shop
  3. #4 of 4 best companies in Formal Wear Store
  4. #7 of 10 best companies in Wedding Store

Written by the company

Babaroni.com is a professional manufacturer online of customized&hand made wedding dresses, bridesmaid dresses and prom Dresses!


Contact info

3.4

Average

TrustScore 3.5 out of 5

705 reviews

5-star
4-star
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2-star
1-star

Replied to 31% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Great dressing experience

Got the dress exactly when I needed it and on time ( had to expedite it but it worked out) so many dress options and even though I needed it tailored the quality of the dress was amazing.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars if I could.

I would give 0 stars if I could.
Their policy of only refunding 90% of the price of the dress and not refunding some accessories (like scarfs) is illegal under the EU consumer law.
Please don't fall for it! I am still currently battling with their customer service to get my money back.

Edit in April 2025: They make you ship the dress back to China AT YOUR OWN EXPENSES and then they don't collect the package or the address is wrong and it gets sent back to you.

Please please please save your money and stay away from this brand!

July 8, 2024
Unprompted review
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Rated 3 out of 5 stars

Almost Met Expectations

Dress arrived one day prior to expected arrival date, which was amazing considering I submitted custom measurements. My dress in the photo online was beautiful for mother of the bride. The one I received was a darker shade than what I had ordered from list of colors. While I'm happy they could do custom measurements, the dress looked rather cheap considering the hundreds I paid for it. I ended up having to go with a store bought dress that wasn't the best fit because this ordered dress color was too dark for the color scheme. If it's an important event, buy something in person, not online from China!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly the best customer service

Honestly the best customer service, they responded so promptly when i had to return a dress and exchange it for a new dress. The delivery was quick. 5 stars rating! highly reccomend it

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful!

I ordered a dress using the custom sizing. I emailed afterward (same day) asking to change the back closure from a zipper to laces. Maya replied and got clarification. The dress arrived in the early part of the delivery window. It was well packed and fit perfectly. The quality is excellent. I would recommend Babaroni to others looking for special event dresses.

March 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Returns not easy, and extremely costly- STAY AWAY

Absolutely awful treatment of my fiancée. She purchased 5 bridesmaid dresses, 4 of which do not correspond with the measurements stated. I, myself have measured them. This company have an absurd, rather shady returns policy which they deem to be acceptable. They don't inform you within that policy that you must return items to China at your own significant cost (even if due to their error). You can only ever recover a maximum of 90% of the original cost and that’s if they deem this acceptable after the return. Again, this is irrespective of if they are at fault. They make it damn near impossible to return items and then you will recover hardly any cost- if you’re lucky.
Communication is awful. The average email is one per 24 hours- in which they state different things.
We will continue to make everyone aware of this company, and leave honest reviews.

March 5, 2025
Unprompted review
Rated 4 out of 5 stars

Ordered 2 pairs of shoes for my…

Ordered 2 pairs of shoes for my daughter who is the flower girl for our wedding. The ivory and pearl shoes are beautiful and my daughter loves them! We also ordered the pink princess shoes and again, they are beautiful but we ordered the same size as the ivory and they came up small so definitely size up in those for extra room!

We have requested a return for the princess shoes and have been advised that due to the cost of return, we can keep these and they'll send us a replacement for free! I will update this review if this doesn't come to fruition but so far, great customer service!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend Babaroni, great customer service !

I ordered two bridesmaid dresses to try them on and choose one. The one I chose was way too long because I’m not tall, so I wanted to return them to order one with my personnal measures. I contacted their customer service and Assia was very helpful. My new dress is already on her way, and the quality is great !
Thanks Assia !!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Dress, Perfect Fit & Hassle-Free Tailoring!

I would definitely buy from Babaroni again! One thing I love is that you can request a custom fit, and the tailoring is already included in the cost. Usually, I have to get my dresses altered, but this one fit perfectly right out of the package! I was a bit skeptical about buying a dress online without trying it on first, but the tailoring worked out beautifully. The dress is perfect for my sister's wedding, made with high-quality material and great craftsmanship. The entire process was easy, and the custom measurements were spot on. It fits perfectly, has great padding, is the right length, and the colors are exactly as expected. It also arrived on time. The service was excellent, and Maya was especially helpful throughout the process. I'm extremely happy with my purchase!

February 5, 2025
Unprompted review
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Rated 1 out of 5 stars

You cannot return the dress

You cannot return the dress. I did not want a partial credit as I spent a lot of money of the dress, and it was worth the USPS cost to send it back. Only to have the dress never claimed by anyone at Babaroni and sent back to me. I sent countless emails with "please wait" and "be patient" responses. As long as you are aware you can't return, then feel free to buy from them.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Babaroni made a perfectly tailored…

Babaroni made a perfectly tailored dress for me, the fabric is high quality and really feels so great on my skin, for a tailored dress it also came pretty quick! I also love that you have sooo many colour options and can only recommend this brand to anyone wanting to have a special dress for any occasion by making sure to look very unique and having a look that perfectly fits your body.

January 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful dresses & great customer service

Recently purchased three bridesmaid dresses in three different styles & colours after purchasing swatches first. After reviewing the returns policy, we decided to do made to measure dresses (FOC) for our bridesmaids - one of whom is 13 so we did add an inch to each of her measurements with the intention we will get a seamstress, if needed, to adjust her dress nearer the wedding.

Dresses arrived incredibly quickly (especially for December!) & are beautiful in colour and quality. Unfortunately one of our dresses had a pull across the front & we didn't realise straight away as she doesn't live local and didn't try her dress on until Christmas Day. I contacted customer services via email and Assia has been incredible with her communication & solutions to rectify the matter without any fuss! :)

January 10, 2025
Unprompted review
Rated 2 out of 5 stars

RETURNS ARE NOT EASY

I'm very disappointed in my experience with Babaroni. I ordered a dress for a wedding, and it delivered fairly quickly which is why I'm giving two stars. However, the color of the dress looking NOTHING like the website. I needed a certain color and this did not match what I was shown. They also make it seem like returns are easy. Its the opposite and it feels very illegal. They don't provide a return label. You have to go to a post office yourself, pay for shipping fees, etc. It does not seem very professional. Very disappointed.

January 9, 2025
Unprompted review
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Reply from Babaroni

We are so sorry that you had a bad experience and that you do not like the color you received. Because the resolution of different devices is different, the color you see is different, but we are completely following the website's color. So sorry that we do not have the return label, but the return is easy, you just need to send it back to our return address. We will refund you when get your return, please do not worry. Please contact our customer service if you need any help.

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