AquaRest Outlet Reviews 1,208

We love our hot tub! Great price, quick delivery and great information via email! Would recommend :)

We were able to get exactly what we wanted online. The suggested products were actually selling points - the lid assist and steps make it an experience! The process of ordering it, and it being delive... See more

Easy to choose the spa that best suits my desires. Easy to navigate and shop for products. Great pricing and shipping options. I did have a problem reading the pricing information due to a light font... See more

After enjoying a plug & play hot tub in a vacation rental, my husband & I decided that it would ve perfect to havr on at home. So, I went online and started my search with these 3 criteria in m... See more

Questions prior to my purchase were answered quickly and clearly. The hot tub arrived in a timely manner and is in good working condition. Be aware that the hot tub is not put in place at delivery.... See more

Cyannbrah Isom is the ultimate proffessional in sales, info, and service. Awesome she knows her product info inside and out!! Totally thorough in every way start to finish. Thank you for your servic... See more

Positives. Customer service was great. Love the chat feature ( very responsive and professional) Would purchase from them again, but i hope i don't have to. Lol. The only negative is that the... See more

I did a lot of research looking for a Hot Tub. I was overwhelmed by the differences in customer reviews on the sites I looked at. The Better Business rating was one of the reasons I decided to order w... See more

We’ve had so much trouble with the Aquarest spa and we’ve only had it three years. It took three months to find the source of a leak; surprisingly it was a crack in the hard shell. Under warranty the... See more

I talked to two different people at your company. Both were very polite and professional and resolved my needs. The item ordered and promptly received was correct. I will call on your services again i... See more

My wife and I had been shopping around for awhile now. We've taken notice to some air BnB's that we've stayed at, and we've noticed they have chosen aquarest hot tubs. What really did it was when I ha... See more

Wonderful experience. Website was easy to navigate. Ordering the parts we needed for our hot tub was a breeze. And the shipping was amazing. We received the parts in just a few days after ordering the... See more

Nice people and efficient service. The only problem was the new spa cover arrived three weeks later than originally specified. This was a shipper problem and not a dealer problem but it did impact my... See more

I was nervous about having bought a spa online without seeing it. Daniel answered all my questions is his pre-delivery call and helped me confirm tha I had selected the best one for my family. Also, h... See more

It’s very rare lately to find excellent customer service. The customer rep not only satisfied my needs but gave me hope that there are still conscientious and pleasant people. Thank you Amy Hinsz for... See more

Customer service was great. Good to talk to a person quickly and they were able to answer all of my questions. They provided clear details on the order process and expected time of arrival. It arrived... See more

Good experience so far. Just got it 2 days ago. Love the tub. Only problem so far is the manual covers more than one tub, so we had to YouTube a lot for specifics. There is a chat feature on the... See more

Shipped very fast and the communication was great. Easy set up and all questions were answered quickly. High quallity hot tub, I have had it only for a week but have been in it everyday with no prob... See more

I ordered the hot tub without any complications. The staff were knowledgeable and got me into the right spa. After that the shipping was fast and right on time. No issues. I have been enjoying my sp... See more

Smooth ordering--I question 2 weeks for delivery--I live in the same state and could use it sooner--maybe this note will help--we will see

While I am generally satisfied with the products, I must mention that the prices for accessories seem a bit high. Additionally, I noticed that there are no replacement cartridges available for sale f... See more

Quick service. Easy to navigate website. Hot Tub showed up when they said it was and it was unloaded into the driveway without damage. So far it is working well and can't ask for more

I have been able to reach someone every time I call, they are always fourth coming with any questions or concerns I have. I needed up getting a hot tub and love it!

We ordered the spa online . . . and it came. The delivery was faster than any other outlet or hot tub dealer, even those that were local.

Great selection with options, yet very standardized and easy to assess and make decisions. Quality of the infrastructures and componentry also a big plus. Having options of size, number of jets, ozo... See more

Answered all my questions to my satisfaction. I think I had four chats with a couple of different people and both very good. Transaction was painless.

Great spa and great service! We love our hot tub. Had some damage to the cover that was quickly rectified. Would definitely purchase from Aquarest again.

He was very helpful on the phone and your business keeps great records he knew exactly what We purchased

Great tub! It was delivered in one week! It was easy to set up and we were enjoying it the next day. I liked that it was 120 or 240 volt. We have had it a month and been happy with 120 volt, so far.... See more

The people at Aqua Rest Outlet were fantastic! I talked to Daniel, Amy and Hanna. They all were very helpful in answering all my questions. I had a lot :). I had a great experience. Thank you for all... See more

Your chat support was quick, informative and helped me make the right choice so that ordering was a breeze!

this is a no bullcrap company good to deal with ,very interested in getting you what you want as soon as pos.

Customer service was awesome in the quality and precision of the parts that they were sending me making sure I got what I needed to repair my hot tub and 100%correct parts

Person who returned my call (Mike??) was very knowledgeable and friendly. Answered all my questions. I bought the hot tub at a reasonable price.

We have purchased 3 of your hot tubs previously and have always been thoroughly satisfied with the quality, service, product and price.

Quick shipping and product exactly as described with no issues.

Easy to find product and order. Hope shipping and product are adequately compatible.

A great spa at a great price! I received my spa quickly and without damage. Super easy setup too. I filled it and let the temperature to come, which took a few days set on eco mode. After it was warm,... See more

This is my second tub afor a different location. Same fast delivery and great value.

Great customer service. They answered all my questions which made my buying experience very easy.

both employees that I spoke with were very courteous and helpful with my questions and concerns. pleasant experience.

Everything from the purchasing to the delivery was simple, fast, and convenient. Plus I was always updated.

Received and installed same day. Easy install instructions. We were using it the next day.

Shipping took a long time but I ordered when people where asked to stay a home back in spring and anything summer time became almost impossible to get. Like out door pools do it yourself. Once I got t... See more

The driver was going to leave it without a signature. Luckily the wife was home. Next when I went to winterize about a week ago., I discovered the unions on the pump were glued together. A little atte... See more

All over the website they advertise quick ship guarantee. This is actually at a premium cost and is stated like a major benefit of ordering through them. I anticipated a quick ship and was sorely dis... See more

Ordered a spa 4-13-20. Have received the two free head rests and start up chemical’s but have not received any other correspondence which worries me. Paid in full and I have called left messages and... See more

We love the hot tub but wasn’t impressed with customer service. Was told they would email me when the product left the warehouse. They said before or on April 24. So on April 25 I emailed them only to... See more

While I understand that my recent order will take some time to fill, due to a large volume of orders during this pandemic, I had expected some indication of an estimated delivery date, or periodic upd... See more

Ordered our spa April 12, 2020. It’s the 23rd. Still says processing. Can’t reach anyone by phone or email. Spa is paid in full money has been taken out of my account. Running new specials on their we... See more