AquaRest Outlet Reviews 1,208

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's customer service, noting that representatives are courteous, helpful, and knowledgeable. Consumers highlight the ease of the ordering process, fast delivery, and clear communication throughout. People also value the quality and features of the spas, such as the variety of options available and the ease of setup. Consumers report satisfaction with the prompt responses to inquiries and the ability to resolve issues efficiently. Reviewers also mention that the company's website is easy to navigate and provides sufficient information to make informed decisions. People are pleased with the overall value and price of the products, considering them reasonable for the quality received.

Based on these reviews

Rated 5 out of 5 stars
Verified

We love our hot tub! Great price, quick delivery and great information via email! Would recommend :)

Company replied

Rated 5 out of 5 stars
Verified

We were able to get exactly what we wanted online. The suggested products were actually selling points - the lid assist and steps make it an experience! The process of ordering it, and it being delive... See more

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Rated 5 out of 5 stars
Verified

Easy to choose the spa that best suits my desires. Easy to navigate and shop for products. Great pricing and shipping options. I did have a problem reading the pricing information due to a light font... See more

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Rated 5 out of 5 stars
Verified

After enjoying a plug & play hot tub in a vacation rental, my husband & I decided that it would ve perfect to havr on at home. So, I went online and started my search with these 3 criteria in m... See more

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Rated 5 out of 5 stars
Verified

Questions prior to my purchase were answered quickly and clearly. The hot tub arrived in a timely manner and is in good working condition. Be aware that the hot tub is not put in place at delivery.... See more

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Rated 5 out of 5 stars
Verified

Cyannbrah Isom is the ultimate proffessional in sales, info, and service. Awesome she knows her product info inside and out!! Totally thorough in every way start to finish. Thank you for your servic... See more

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Rated 5 out of 5 stars
Verified

Positives. Customer service was great. Love the chat feature ( very responsive and professional) Would purchase from them again, but i hope i don't have to. Lol. The only negative is that the... See more

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Rated 5 out of 5 stars
Verified

I did a lot of research looking for a Hot Tub. I was overwhelmed by the differences in customer reviews on the sites I looked at. The Better Business rating was one of the reasons I decided to order w... See more

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Rated 3 out of 5 stars

We’ve had so much trouble with the Aquarest spa and we’ve only had it three years. It took three months to find the source of a leak; surprisingly it was a crack in the hard shell. Under warranty the... See more

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Rated 5 out of 5 stars
Verified

I talked to two different people at your company. Both were very polite and professional and resolved my needs. The item ordered and promptly received was correct. I will call on your services again i... See more

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Rated 5 out of 5 stars
Verified

My wife and I had been shopping around for awhile now. We've taken notice to some air BnB's that we've stayed at, and we've noticed they have chosen aquarest hot tubs. What really did it was when I ha... See more

Company replied

Rated 5 out of 5 stars
Verified

Wonderful experience. Website was easy to navigate. Ordering the parts we needed for our hot tub was a breeze. And the shipping was amazing. We received the parts in just a few days after ordering the... See more

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Rated 4 out of 5 stars
Verified

Nice people and efficient service. The only problem was the new spa cover arrived three weeks later than originally specified. This was a shipper problem and not a dealer problem but it did impact my... See more

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Rated 5 out of 5 stars
Verified

I was nervous about having bought a spa online without seeing it. Daniel answered all my questions is his pre-delivery call and helped me confirm tha I had selected the best one for my family. Also, h... See more

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Rated 5 out of 5 stars

It’s very rare lately to find excellent customer service. The customer rep not only satisfied my needs but gave me hope that there are still conscientious and pleasant people. Thank you Amy Hinsz for... See more

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Rated 5 out of 5 stars
Verified

Customer service was great. Good to talk to a person quickly and they were able to answer all of my questions. They provided clear details on the order process and expected time of arrival. It arrived... See more

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Rated 5 out of 5 stars
Verified

Good experience so far. Just got it 2 days ago. Love the tub. Only problem so far is the manual covers more than one tub, so we had to YouTube a lot for specifics. There is a chat feature on the... See more

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Rated 5 out of 5 stars
Verified

Shipped very fast and the communication was great. Easy set up and all questions were answered quickly. High quallity hot tub, I have had it only for a week but have been in it everyday with no prob... See more

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Rated 5 out of 5 stars
Verified

I ordered the hot tub without any complications. The staff were knowledgeable and got me into the right spa. After that the shipping was fast and right on time. No issues. I have been enjoying my sp... See more

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Rated 5 out of 5 stars
Verified

Smooth ordering--I question 2 weeks for delivery--I live in the same state and could use it sooner--maybe this note will help--we will see

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Rated 3 out of 5 stars
Verified

While I am generally satisfied with the products, I must mention that the prices for accessories seem a bit high. Additionally, I noticed that there are no replacement cartridges available for sale f... See more

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Rated 5 out of 5 stars
Verified

Quick service. Easy to navigate website. Hot Tub showed up when they said it was and it was unloaded into the driveway without damage. So far it is working well and can't ask for more

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Rated 5 out of 5 stars
Verified

I have been able to reach someone every time I call, they are always fourth coming with any questions or concerns I have. I needed up getting a hot tub and love it!

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Rated 5 out of 5 stars
Verified

We ordered the spa online . . . and it came. The delivery was faster than any other outlet or hot tub dealer, even those that were local.

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Rated 5 out of 5 stars
Verified

Great selection with options, yet very standardized and easy to assess and make decisions. Quality of the infrastructures and componentry also a big plus. Having options of size, number of jets, ozo... See more

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Rated 5 out of 5 stars
Verified

Answered all my questions to my satisfaction. I think I had four chats with a couple of different people and both very good. Transaction was painless.

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Rated 5 out of 5 stars
Verified

Great spa and great service! We love our hot tub. Had some damage to the cover that was quickly rectified. Would definitely purchase from Aquarest again.

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Rated 5 out of 5 stars
Verified

He was very helpful on the phone and your business keeps great records he knew exactly what We purchased

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Rated 5 out of 5 stars
Verified

Great tub! It was delivered in one week! It was easy to set up and we were enjoying it the next day. I liked that it was 120 or 240 volt. We have had it a month and been happy with 120 volt, so far.... See more

Company replied

Rated 5 out of 5 stars
Verified

The people at Aqua Rest Outlet were fantastic! I talked to Daniel, Amy and Hanna. They all were very helpful in answering all my questions. I had a lot :). I had a great experience. Thank you for all... See more

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Rated 5 out of 5 stars
Verified

Your chat support was quick, informative and helped me make the right choice so that ordering was a breeze!

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Rated 5 out of 5 stars
Verified

this is a no bullcrap company good to deal with ,very interested in getting you what you want as soon as pos.

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Rated 5 out of 5 stars
Verified

Customer service was awesome in the quality and precision of the parts that they were sending me making sure I got what I needed to repair my hot tub and 100%correct parts

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Rated 5 out of 5 stars
Verified

Person who returned my call (Mike??) was very knowledgeable and friendly. Answered all my questions. I bought the hot tub at a reasonable price.

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Rated 5 out of 5 stars
Verified

We have purchased 3 of your hot tubs previously and have always been thoroughly satisfied with the quality, service, product and price.

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Rated 5 out of 5 stars
Verified

Easy to find product and order. Hope shipping and product are adequately compatible.

Company replied

Rated 5 out of 5 stars
Verified

A great spa at a great price! I received my spa quickly and without damage. Super easy setup too. I filled it and let the temperature to come, which took a few days set on eco mode. After it was warm,... See more

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Rated 5 out of 5 stars
Verified

This is my second tub afor a different location. Same fast delivery and great value.

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Rated 5 out of 5 stars
Verified

Great customer service. They answered all my questions which made my buying experience very easy.

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Rated 5 out of 5 stars
Verified

both employees that I spoke with were very courteous and helpful with my questions and concerns. pleasant experience.

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Rated 5 out of 5 stars
Verified

Everything from the purchasing to the delivery was simple, fast, and convenient. Plus I was always updated.

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Rated 5 out of 5 stars
Verified

Received and installed same day. Easy install instructions. We were using it the next day.

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Rated 5 out of 5 stars
Verified

Shipping took a long time but I ordered when people where asked to stay a home back in spring and anything summer time became almost impossible to get. Like out door pools do it yourself. Once I got t... See more

Rated 3 out of 5 stars
Verified

The driver was going to leave it without a signature. Luckily the wife was home. Next when I went to winterize about a week ago., I discovered the unions on the pump were glued together. A little atte... See more

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Rated 3 out of 5 stars
Verified

All over the website they advertise quick ship guarantee. This is actually at a premium cost and is stated like a major benefit of ordering through them. I anticipated a quick ship and was sorely dis... See more

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Rated 3 out of 5 stars

Ordered a spa 4-13-20. Have received the two free head rests and start up chemical’s but have not received any other correspondence which worries me. Paid in full and I have called left messages and... See more

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Rated 3 out of 5 stars
Verified

We love the hot tub but wasn’t impressed with customer service. Was told they would email me when the product left the warehouse. They said before or on April 24. So on April 25 I emailed them only to... See more

Company replied

Rated 3 out of 5 stars
Verified

While I understand that my recent order will take some time to fill, due to a large volume of orders during this pandemic, I had expected some indication of an estimated delivery date, or periodic upd... See more

Rated 3 out of 5 stars

Ordered our spa April 12, 2020. It’s the 23rd. Still says processing. Can’t reach anyone by phone or email. Spa is paid in full money has been taken out of my account. Running new specials on their we... See more

Company replied

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Company details

  1. #3 of 6 best companies in Hot Tub Store
  2. #31 of 84 best companies in Home Goods Store
  3. #7 of 12 best companies in Sauna Store
  4. #3 of 4 best companies in Spa
  5. #3 of 3 best companies in Spa Garden
  6. #15 of 30 best companies in Wellness Center

Written by the company

Relaxation Is Waiting For You. AquaRest Spas combine quality, affordability and reliability in a line of hot tubs beautifully designed to suit all of your entertainment and relaxation needs. We are Home of the Quick Ship Guarantee: This feature is self-explanatory, and happens to be our favorite add-on. Quick Ship lives up to its name; add it to your order and we’ll make sure you’re relaxing in your new spa in days, not weeks! ** Quick Ship is based on a first come first serve basis. If the model you ordered is not available we will contact you within 1 business day and refund the quick ship charge or let you know what we have at that moment available for immediate shipping. We typically have over 150 spas in stock in different colors and models.**


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

We love our hot tub

We love our hot tub! Great price, quick delivery and great information via email! Would recommend :)

May 8, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!

Rated 2 out of 5 stars
Verified

Cover damaged in delivery

The spa is great, but the cover was damaged in delivery and I have yet to receive an answer or replacement.

May 7, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

I am sorry you had issues with your hot tub delivery; however, it does not look as if you purchased the tub from us (you purchased chemicals and filter from us). So, unfortunately, there is little we can do to asisst with your spa purchase.

If you did purchase from us under a different name or email, we can absolutely get this issue resolved for you. You can contact our team by email, chat, or phone, and we will help find options!

Thanks from the AquaRestOutlet.com team!

Rated 1 out of 5 stars
Verified

Spa has not worked since day 1

Spa has not worked since day 1. No cover for the filter basket! Cannot find the serial number where it’s suppose to be! I’m very very disappointed!!!

May 30, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

I am sorry you had issues with your breaker tripping and the cover missing on your filter. I am hopeful you were able to get in touch with the manufacturer, as they are requiring the customer to contact them directly for any issues.

However, they should ship the filter cover out immediately and be able to troubleshoot the electrical issue.

Please keep us posted if the manufacturer does not provide the assistance needed. In the meantime, we appreciate your patience and your feedback!

The AquaRestOutlet.com Team

Rated 4 out of 5 stars
Verified

the Hot Tub is great and easy to set up…

the Hot Tub is great and easy to set up , but your manual on the chemicals to use is confusing , the description is ment for all kind of Hot Tubs , not specific to 160 gallon Tub , buy inserting the bromine tube in to the floater , the dial turned from 0 to 6 so i had to empty the tub again , to balance the chemicals , took a water sample to Leslie pool supply to analise and that helped to fix that

May 2, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

We are so glad you are enjoying your new spa!

As for the chemicals, the manual and the quick start guide list the floater setting for the gallons of the tub in a table.

https://frogproducts.b-cdn.net/wp-content/uploads/2021/01/@ease-Floating-System-Start-up-Tips.pdf

https://www.kingtechnology.com/wp-content/uploads/2023/10/20-48-0192-@ease-Floating-English-4-2-23-WEB.pdf

It is the center yellow block on the link above (you are correct that 160 is not shown, but you would use the lowest setting).

If you ever have questions or issues about your chemicals or hot tub function, that is why our team is here. All we do are hot tubs, so we can help you understand your new tub!

We don't have all of the answers, but we can find out what we don't know, because we are daily engaged with all of the manufacturers with whom we parnter!

Thanks, The AquaRestOutlet.com Team

Rated 5 out of 5 stars
Verified

Quick shipping and product exactly as…

Quick shipping and product exactly as described with no issues.

April 11, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.

Rated 5 out of 5 stars
Verified

Immediately answer to my questions

Immediately answer to my questions

May 9, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!

Rated 5 out of 5 stars
Verified

This is a great spa for a deck

This is a great spa for a deck. It is lighter weight than most so easier to move.

April 3, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com

Rated 5 out of 5 stars
Verified

Absolute best purchase! We are in the enjoying phase now :D

My wife and I had been shopping around for awhile now. We've taken notice to some air BnB's that we've stayed at, and we've noticed they have chosen aquarest hot tubs. What really did it was when I had a friend tell me that his Aquarest hot tub is nearly 20yrs old with no issues but a control board. He ordered a replacement board, easy plug and play under 100$ shipped in a week. Customer service, parts availability and longevity are a huge factor for anyone. Made in USA and the price point! Could it get any better?? It was very easy to justify the purchase. We are very happy with everything about this hot tub and I will absolutely be buying more aquarest products in the future! thank you!

March 30, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com

Rated 5 out of 5 stars
Verified

as easy as it gets!

proactive.... easy...... click, click, click, and I'm done! couldn't be better!

April 28, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.

Rated 5 out of 5 stars
Verified

Easy to find product and order

Easy to find product and order. Hope shipping and product are adequately compatible.

April 18, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

We’re so happy to hear that you had a great experience with us!

We also your new hot tub equally meets/exceeds your expectations!

We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com

Rated 5 out of 5 stars
Verified

Very responsive and informative.

Very responsive and informative.

April 22, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!

Rated 5 out of 5 stars
Verified

Good Selection for the Price

They had exactly what I needed.

April 20, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!

Rated 5 out of 5 stars
Verified

Just so easy to get my parts

Just so easy to get my parts. You make it all so simple.

April 20, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you so much for your order & review of AquaRestOutlet.com!

We are glad you are able to find exactly what you need, and we are here to help in any way we can!

Rated 5 out of 5 stars
Verified

Easy to use site.

April 16, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.

Rated 5 out of 5 stars
Verified

Great customer service and products!

I have been able to reach someone every time I call, they are always fourth coming with any questions or concerns I have. I needed up getting a hot tub and love it!

March 9, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!

Rated 5 out of 5 stars
Verified

Received our order timely and in…

Received our order timely and in perfect shape.

February 12, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.

Rated 5 out of 5 stars
Verified

Received a defective cover

Received a defective cover, but AquaRest outlet made it right by sending a replacement.

March 1, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

We are sorry for the damage to your cover, but I am glad it was easily resolved! We appreciate your feedback and partnering with AquaRestOutlet.com for your hot tubs needs!

Rated 5 out of 5 stars
Verified

Very helpful answering all of my…

Very helpful answering all of my questions!

March 31, 2025
AquaRest Outlet logo

Reply from AquaRest Outlet

Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.

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