AptDeco Reviews 39

Beware. Do not buy or sell through them. I wish I’d followed my guy and trusted the reviews. On top of that, their “ White Glove Delivery partner, Executive Distribution” headquartered in SC, is a complete scam. “John Thompson” at Executive will give you every excuse under the sun as to why your item hasn’t been received. I’ve had to involve my bank to start an investigation and refund my money, I filed a police report in South Carolina even though this is a civil matter, I’ve written as many reviews as I can possibly write and lastly reported both companies to BBB and Consumer Fraud. This is by far the worst experience I’ve ever had with buying online.

STAY FAR AWAY FROM ORDERING THROUGH THIS PLATFORM

Ordered chairs OVER 2 months ago. Still not delivered. Delivery team has promised delivery several times. I’ve heard it all to mechanical issues with the truck, technical issues.. you name I’ve heard it. I’m out HUNDREDS of dollars

Awful experience with these people. Totally unprofessional and unresponsive. Their pick up service has promised three times to pick up my items and have canceled as many times. I have no confidence that this sale will go through. If I were the buyer, I’d be even more pissed off!

Horrible experience for sellers and unbelievably high prices for buyers. They charge sellers a 70% commission (unbelievable), so as a buyer, you are paying for the website and not the item you are buying.

When I contacted customer service about their trade program, they ghosted me for 4 months and literally didn't even know I submitted a request.

Overall, pretty bad customer service.

Bad experience as a seller. The listing was pretty easy, they didn't do any of the "enhancement" as they advertised other than adding the west elm website picture (I already provided link in my listing), but I put in the work to make sure my pictures and description were well crafted so the item was sold the day after it was listed.
From there - nightmare. After I accepted the sale, they sent me the "scheduled pick up window" (the week after sale) and the delivery partner's contact info. Nothing happened during that window. I sent multiple emails to both AptDeco and the delivery partner and got delayed and mixed messages about expected pick up timing. At the end, the AptDeco help email basically said there's nothing they can do about the pick up timing and they don't have any more information than I do because it's completely up to the carrier and they'll contact me 24-48hrs prior. So now 3+weeks after the sale, I still have no idea when/if anyone is coming to pick it up. I also live in a pretty strict condo building, the 24-48hrs notice is simply too short for me to schedule with the building.
Fwiw AptDeco is charging me 60% of the sale price as their commission and on top of that they're passing the shipping fee to the buyer. If they have zero control over the delivery "partners" and cannot respond my emails in a timely fashion, what exactly am I paying the 60% fee for? I was hoping for a seamless process and more than willing to pay the fee for it, but clearly AptDeco just wants the fee and do nothing.
Now I don't have time to wait so have put the item up on Facebook marketplace, it was sold in 2hrs at a higher price. I wish I did this in the first place.

Do NOT do business with this company!

I purchased a rug which straight up had a hole in it when it was delivered. Because I waited until I had gotten rid of the old one before I unrolled the new one, I missed the return window. The company would not help me, and simply suggested that I SELL THE RUG TO SOMEONE ELSE. Sorry - not going to screw someone like I got screwed. That's not the person I am. But my advice is AVOID THIS COMPANY.

I have sold several pieces of living room furniture on AptDeco and the experience has always been great. After you take photos of your items, the listing process is easy and intuitive, and if you need help, customer support is an email away and is really responsive, helpful and friendly. The pick-up crew is super nice, and payouts are quick after the buyer confirms delivery. I highly recommend AptDeco!

AptDeco's shippers broke off the legs of the table I had sold after they put it in the truck. They are not responding to requests for information re: their responsibility for the damage, nor do I have the option of removing my info from their website.

I will never use them again and would recommend you stay away as well.

Absolute scam of a website. Item was delivered and the dimensions didn't match the seller's listing. AptDeco refused to give me a refund because 48 hours had passed since the item was delivered. DO NOT USE THIS WEBSITE ANY UNDER CIRCUMSTANCE!

Paid $250 for a used dresser, discovered one of the drawers was completely broken (NOT disclosed in product listing) and they offered me a $30 discount, $60 when I pushed back. The website promises that the delivery team inspects the item to assure it matches the listing, but this is clearly not true and they do not help you get a fair refund from the buyer. Don't bother with this site.

I purchased an expensive coffee table which I assumed was in like new condition. I had no notice of delivery until a day or so before when I was on vacation. The driver informed me he was in the area and coming back was a problem. I could have told them to come back, but I was accommodating and made arrangements for someone to let the delivery person in while I was away. When I got home a week later, I noticed two long symmetrical structural cracks down both sides of the top of the table. This table was cracking - a $2000 marble table. I wrote immediately to aptdeco and they informed me it was too late to file a claim, they are not interested in hearing more and never replied to me again. I got screwed out of $2k and there is absolutely no recourse. The seller Williams and Sonoma on aptdeco did not even bother to reply to my messages. Once they dump an item and get the cash, they forget you exist and if they do reply it is to tactfully tell you to fk off.

Buyer beware! AptDeco does not quality control their products. I placed an order for an ($800) purchase. The headboard had been stained or painted to seemingly cover up existing blemishes ultimately to make the product look newer and higher quality in the photos used for the sale of the item. Upon receiving the piece I did not notice the stain/paint as it perfectly matches the wood and didn't look "wet". I had purchased a new mattress and bedding for a second bedroom the headboard was intended for, and upon my first guest's stay they pointed out stains on the bedding, directly aligning with the curvature of the headboard. The paint/stain had rubbed off as the wood was clearly not treated correctly. When I reached out AptDeco to make them aware of the permanent damage that was done to the bedding and alerting them of how this piece was treated, their solution was to re-list it so another customer would then receive it and essentially have the same experience I did. AptDeco clearly doesn't express concern for their customers, not only did I receive an defective product but it caused additional damage to my belongings and have still not offered a solution. Out of consideration for others, I'd never feel comfortable re-selling a product in this condition. Overall a terrible experience and I'd hope to only help others by posting this review.

Absolutely do not recommend this website. Horrible customer service. They purposely don’t have a phone number for this reason. Delivery delayed multiple times with little to no communication or warning and cuts into your personal time.

I was nervous about using this company based on the feedback. But i couldn't find what I was looking for anywhere else so I took the risk. The delivery was flawless - quick and completed by a delightful delivery man. the Four stars instead of 5 is because of the very high delivery charge. Much higher than if I could have set up my own arrangement. But, it was easy and it worked well.

Great priced quality items. Easy transaction. Delivery was quick and efficient. Drivers on time and communicative. Great experience!

I agree with all the negative comments here; plus, as a seller, even if I didn't lower my price, they kept lowering what I was going to earn from it. I had a piece up for $525 that initially they said I'd earn $250 from; in two weeks they lowered my earnings to $129. They should be shut down. Plus, there is ZERO customer service. ZERO. As well, when you try to reach a seller to buy something, they either never answer you or their answer is so skimpy, it didn't really answer all your questions. I finally pulled my stuff off there.

AptDeco is an online platform for buying and selling furniture, and like any other service, it has its weaknesses:

1. Limited Geographical Availability: AptDeco's services may only be available in certain locations, limiting access for users outside these areas.

2. Fees and Charges: AptDeco may charge fees for transactions or listings, which can add to the overall cost for users.

3. Quality Control: As a platform for secondhand furniture, there may be varying levels of quality in the items listed on AptDeco, potentially leading to dissatisfaction with purchases.

4. Shipping and Logistics: Coordinating pickup or delivery of furniture items can sometimes be challenging and may result in delays or issues with the shipment process.

5. Limited Product Variety: The selection of furniture available on AptDeco may not always be as extensive as other platforms, limiting choices for users.

It's important to consider these weaknesses when using AptDeco to make informed decisions and have a positive experience with the service.

I was overcharged on my order by almost $500 dollars. I've had positive experiences purchasing furniture in the past, but this time, fees were added after I had already checked out. I reached out to support before the purchase request had gone through, but they refused to take ownership of the mistake in their checkout. It's such a bummer because they have some great furniture available, but only use this website if you have $500-$1000 to gamble.

I cannot begin to recount the issues I have had with this company, from overcharging my by $2000+ to cancelling a delivery with less than 24 hours notice to being unable to provide a standard Certificate of Insurance for my building. And the seller was a nightmare. Used to be pretty good but my last few transactions have been awful and customer service is ineffective.