We find the selection of items to be excellent, purchasing is fast and easy, very trustworthy. But one issue it is a little confusing to see PayPal pop up after my payment is made, seems like I had t... See more
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The world's largest curated marketplace for vintage & antiques. Thousands of independent shops showcasing quality items. Vintage Begins here.
381 Bush Street, Suite 400, 94104, San Francisco, United States
Replied to 79% of negative reviews
Typically replies within 2 weeks
I ordered and paid for a chair a few weeks ago but the sale shows that it is still pending. I emailed the store owner but she has not yet communicated why the sale is still pending. I communicated with her when I first became interested in the chair and she responded right away. If I don't hear back soon I will cancel my order and demand a refund.
Reply from Ruby Lane
I have been shopping with Ruby Lane for nearly 20 years and have seen it grow and change in good ways to aid the shopper. I have trust in the sellers and the support behind them that Ruby Lane provides. I enjoy the quality of the items I purchase. While all of the vendors do their business differently, they are all satisfactory to me. I would rather have an item over packed than packed carelessly. This has never been a problem for me in recent years. Some sellers give very detailed information about items while others rely on photos. I am experienced so both ways are fine with me. Keep up the good work.
Reply from Ruby Lane
I have used Ruby Lane for years. They have special items that you won’t find anywhere else.
Reply from Ruby Lane
Wow. I found exactly what I was looking for, A used book in great condition. Arrived when promised. Highly recommend this company
Reply from Ruby Lane
I really like the items I have purchased. Most of the sellers have unusual, special or rare items. The sellers have been easy to reach. Unfortunately it is costly to be a seller, so be sure to compare other sites to see if the price is fair. Right now due to economic uncertainty prices are dropping on many collectibles. If you buy it at today’s price, you may find the prices are lower next month.
Reply from Ruby Lane
I have purchased several things over the years from Ruby Lane, and have always had a good experience. They have good communication after a purchase, and the sellers I have purchased from seem to as well.
They have a great filtering process for searching, and several purchasing options.
Reply from Ruby Lane
Ruby Lane used to be a stellar platform for high-end antique and vintage jewelry. It all changed when they moved Palmer to COO. Under his supervision the platform started hosting multiple sales a year, demanding the seller list a specific number of items at 50% off in order to list items at a lower discount rate; while Ruby Lane kept their commissions the same. As their company faltered, rather than go back to their original platform ideas, they imposed a $40 monthly fee to their shop owners. Ruby Lane is like all other “woke” companies-they go so far left they cant get out of their hole. This platform has lost many good sellers as well as buyers-while attracting the “discount bargain” buyers-who want to complain and return items. Ruby Lane is no longer the platform it used to be. Great job Palmer. You have managed to crumble a great platform into a bargain basement red tag sale.
Reply from Ruby Lane
We find the selection of items to be excellent, purchasing is fast and easy, very trustworthy.
But one issue it is a little confusing to see PayPal pop up after my payment is made, seems like I had to pay again?
Reply from Ruby Lane
Me
Mr. Simon Little is a gentleman. I really appreciate his business
Reply from Ruby Lane
I love the item I received!! I bought a doll sailor suit! This outfit will fit one of my Shirley Temples! I love shopping at Ruby Lane!!
Reply from Ruby Lane
Very easy and seller responded fast very good site!!
Reply from Ruby Lane
always a pleasure to do business with Ruby Lane..have never experienced any problems.
Reply from Ruby Lane
I don't like that Ruby Lane doesn't seem to track well on when their sellers have discontinued or closed their shops. I had to file a fraud complaint earlier this year to get my money back for an item I ordered from a shop that was apparently not in business anymore on RL. I also don't like that vendors are allowed to treat customers badly. During the past 3 years, I've had 3 difficult, rather nasty dealings with several RL vendors. I don't appreciate a vendor who censors me because I didn't respond in a timely fashion to their email - really?!
I just found that I was being censored by an RL vendor to purchase an inexpensive item. I've never purchased anything from this vendor before, not sure what the problem is! But that's OK, I found & purchased a much nicer version of the same type of item from another vendor!
Reply from Ruby Lane
Easy to navigate.
East to complete purchase.
I hope for a quick delivery. I am out of town 10/01/25 and it is a gift item
Thank You
Mike Hannon
Reply from Ruby Lane
Easy to navigate information of what I was looking for.
Reply from Ruby Lane
Ruby Lane is a source of unique and historical treasures.
Reply from Ruby Lane
Once the vendor and I had agreed on a price, it was very easy to make the purchase. I was especially thankful that Ruby Lane had agreed in advance to honor 10% off. The only thing I can think of to improve the experience is to NOT cancel that offer within two hours of placing the item in one's cart. There are NUMEROUS legitimate reasons why most people cannot honor that time frame; in my case, it was a matter of getting more input from the seller about the materials used in the item BEFORE I made the purchase. Your vendor has consistently been above board i.e. you can trust her to answer truthfully. I KNOW that what I see is what I will get.
Reply from Ruby Lane
It was easy to use and item arrived in great condition and in timely manner.
Reply from Ruby Lane
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