Ruby Lane Reviews 15,419

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of unique and historical items available on the website. They also highlight the easy navigation and consistent policies across vendors, which makes them feel more comfortable. Consumers value the high standards of behavior that the website holds its vendors to, as well as the good and consistent functionality of the site. People report positive experiences with the delivery service, noting fast shipping and secure packaging. Consumers also appreciate the excellent communication from sellers and the ease of completing purchases. However, some reviewers express mixed feelings about the order process and the contact with the company, while others have some concerns about the cost of shipping when ordering from different vendors.

Based on these reviews

Rated 4 out of 5 stars
Verified

We find the selection of items to be excellent, purchasing is fast and easy, very trustworthy. But one issue it is a little confusing to see PayPal pop up after my payment is made, seems like I had t... See more

Company replied

Rated 4 out of 5 stars
Verified

There is a wide inventory for all tastes and budgets. Sometimes the search results are not what one is looking for even with the category search options presented. This becomes a bit time consuming... See more

Company replied

Rated 4 out of 5 stars
Verified

I've purchase a few items on Ruby Lane before and it is an easy website to navigate. The only issue I had was checking out, I don't like PayPal, I had them once before and they are a pain to deal wit... See more

Company replied

Rated 5 out of 5 stars
Verified

Wow. I found exactly what I was looking for, A used book in great condition. Arrived when promised. Highly recommend this company

Company replied

Rated 3 out of 5 stars
Verified

I really like the items I have purchased. Most of the sellers have unusual, special or rare items. The sellers have been easy to reach. Unfortunately it is costly to be a seller, so be sure to compare... See more

Company replied

Rated 3 out of 5 stars
Verified

I don't like that Ruby Lane doesn't seem to track well on when their sellers have discontinued or closed their shops. I had to file a fraud complaint earlier this year to get my money back for an it... See more

Company replied

Rated 5 out of 5 stars
Verified

Once the vendor and I had agreed on a price, it was very easy to make the purchase. I was especially thankful that Ruby Lane had agreed in advance to honor 10% off. The only thing I can think of to... See more

Company replied

Rated 5 out of 5 stars
Verified

I have purchased several things over the years from Ruby Lane, and have always had a good experience. They have good communication after a purchase, and the sellers I have purchased from seem to as w... See more

Company replied

Rated 5 out of 5 stars
Verified

This piece is more beautiful than described, and fits wonderfully into my collection of Occupied Japan Moon Vases. Seller was terrific – packed carefully, shipped promptly and at a fair price. Kudo’s... See more

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Rated 5 out of 5 stars
Verified

I've made two purchases through two Sellers on Ruby Lane. Both purchases went smoothly from search through find through payment and delivery. Both pendant and chain and then rare Rosary arrived prompt... See more

Rated 5 out of 5 stars
Verified

I have been a Ruby Lane shopper for 20-ish years. I trust the antique and vintage fine jewelers and antique shops from all over the world that I find there. My only quibble, and I mention this in ever... See more

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Rated 3 out of 5 stars
Verified

I really wanted the items I started to order on your site from one of your vendors however by the time shipping was added it was as much as my complete order. Also on your site if you order from diffe... See more

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Rated 5 out of 5 stars
Verified

I am a repeat buyer with this RubyLabe seller. She is so wonderful to work with. Her collection of Steiff and Shuco pieces are in wonderful condition. Her photos are so accurate as is her descriptions... See more

Company replied

Rated 5 out of 5 stars
Verified

I really like Ruby Lane. Their policies are consistent across vendors, which makes me more comfortable. They hold their vendors to very high standards of behavior with their customers. Websites are... See more

Company replied

Rated 5 out of 5 stars
Verified

I have made many purchases with through this site and all my dealings with all sellers have been positive they have all been quick to respond and my purchases have always been exactly as described or... See more

Company replied

Rated 5 out of 5 stars
Verified

Always find what I am looking for because of the ease of using your website. I always take advantage of the great sales you offer which allows me to purchase so many different items over the years. Pr... See more

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Rated 5 out of 5 stars
Verified

First time purchase from Ruby Lane so I didn't know how well this would go. I'm happy to report that everything went as well or better than I expected. Shipping was fast, packaging was secure, items w... See more

Company replied

Rated 5 out of 5 stars
Verified

I just stumbled across the website, trying to find a unusual sized Crock Lid and here was a terrific picture. My crock has more Blue than Yellow but the rest of the lid matched perfectly and is a Butt... See more

Company replied

Rated 3 out of 5 stars
Verified

I attempted to purchase a beautiful piece of jewelry during the most recent sale. Payment was acknowledged. Then I was notified that the piece had been sold in the vendor’s shop and she neglected to u... See more

Company replied

Rated 5 out of 5 stars
Verified

The seller e-mailed immediately. They also send a very detailed instruction on how to set up the clock, how to wind the clock, and things to do to get it working correctly. It was very informative and... See more

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Rated 5 out of 5 stars
Verified

Great experience. Shop owner carefully packaged my item & shipped it quickly. The spider brooch was better in person if that’s possible. The photos were exceptional & really let me see the conditio... See more

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Rated 5 out of 5 stars

Got a pair of 14K gold twisted hoop earrings, quality was same as advertised. I had a few questions before purchase & all were answered. Delivered on time. Packaged in pretty Tiffany blue colored box... See more

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Rated 5 out of 5 stars

I just made my first purchase on Ruby Lane from Green Mannequin. I am happy to share it was a great first experience from start to finish. I purchased a lovely Sandor glass intaglio mesh choker neck... See more

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Rated 5 out of 5 stars
Verified

Purchased an item and had a very positive experience. Ordering and payment online was easy and smooth. Confirmation sent my email address promptly. Also received an email from the owner of the shop fr... See more

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Rated 5 out of 5 stars
Verified

I have ordered from Ruby Lane many times over probably about a decade, and it's a great platform. It's easy to use, RL has big sale events pretty often, and the quality of the items for sale is reall... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first purchase from Ruby Lane, but certainly not my last! I could not be happier with the vintage ring that I purchased and especially loved the special packaging ! Thank you so much!

Company replied

Rated 5 out of 5 stars
Verified

Ruby Lane has the most amazing doll selection. The sellers take great pictures and answer questions promptly. Ruby Lane runs a secure site and I appreciate that. I also appreciate the way the site is... See more

Company replied

Rated 5 out of 5 stars
Verified

I found myself well 😊 the cup was perfect and arrived in a short time I recommend buying the magnificent antiques that you can find at Ruby Lane. PS if you're interested I paid 12 € of taxes at the p... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased a lovely antique item…even better than described…secure packing and fast shipping….so very pleased! Will definitely purchase from Ruby Lane again!

Company replied

Rated 5 out of 5 stars
Verified

I made several purchases and received discounts on the three jewelry items I bought. The owner, Kat, was very patient with me as it took some time for me to make my decisions. It is the first time... See more

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Rated 5 out of 5 stars
Verified

I was able to narrow down my search and put things on my wish list while I contemplated my decision, then came back and bought the lights I chose.

Company replied

Rated 5 out of 5 stars

I am so impressed by Charles in Customer Support. He answered my reply instantly. I am so grateful for such incredible service. Thank you Rubylane.

Company replied

Rated 5 out of 5 stars
Verified

Ruby Lane gives you the opportunity to find a special hard to find item that you otherwise probably couldn't find elsewhere all from the comfort of never leaving home.

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate. East to complete purchase. I hope for a quick delivery. I am out of town 10/01/25 and it is a gift item Thank You Mike Hannon

Company replied

Rated 5 out of 5 stars
Verified

always a pleasure to do business with Ruby Lane..have never experienced any problems.

Company replied

Rated 5 out of 5 stars
Verified

I love the item I received!! I bought a doll sailor suit! This outfit will fit one of my Shirley Temples! I love shopping at Ruby Lane!!

Company replied

Rated 5 out of 5 stars
Verified

It was easy to use and item arrived in great condition and in timely manner.

Company replied

Rated 5 out of 5 stars
Verified

I have purchased about 20 pieces from Ruby Lane jewelers. I have had only one unsatisfactory experience out of all those. I recommend Ruby Lane all the time to my friends. The dealers can be trusted t... See more

Rated 5 out of 5 stars
Verified

Ruby Lane is a web site where international buy also could join. Thanks to our recent technology that even I am Japan, I could check overseas market and purchase what I want. I quite often travel ov... See more

Rated 5 out of 5 stars
Verified

I absolutely love the vendors I have done business with on Ruby Lane. The website maintains a high level of quality, customer service, and selection. However - I fear that the new “Buyer’s premium” Wi... See more

Rated 3 out of 5 stars

I buy tons of stuff from Ebay which has its own set of perils. I expect better from R/L it being a smaller outfit. But found it disappointing in a couple of ways. Sellers are not as helpful an... See more

Rated 5 out of 5 stars
Verified

I love the great variety and availability of vintage and antique items available on Ruby Lane. I’ve found some of my favorite things there. And it’s fun to even window shop for the beautiful things th... See more

Rated 5 out of 5 stars
Invited

Despite a problem from PayPal, which paid less attention to comments on the initial purchase, the buying on a layaway plan worked well. The people at Antique Emporium were patient and always got to b... See more

Rated 5 out of 5 stars
Invited

I totally & completely enjoy strolling down Ruby Lane & popping in&out of the shops! Every shop I've shopped at makes me feel like I'm visiting w/an old friend. And, when my treasures arrive at my... See more

Rated 5 out of 5 stars
Verified

Each seller I ordered from was in contact, shipped fast, packaged safely and the quality is excellent. Robbia Antiques Bears Vintage Collectibles NOLA Pearl Girls D4Haley Little Creations Ro... See more

Rated 5 out of 5 stars
Verified

Every purchase I’ve made from Ruby Lane has been great, whether in art, jewelry or collectibles. Each time item has been as described, shipped quickly and well packaged. Love clicking around just look... See more

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Company details

  1. #62 of 126 best companies in Jewelry Store
  2. #2 of 2 best companies in Antique Furniture Store
  3. #1 of 1 best companies in Antique Store
  4. #8 of 9 best companies in Art & Antiques
  5. #108 of 457 best companies in Clothing Store
  6. #3 of 7 best companies in Vintage Clothing Store

Information provided by various external sources

The world's largest curated marketplace for vintage & antiques. Thousands of independent shops showcasing quality items. Vintage Begins here.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 79% of negative reviews

Typically replies within 2 weeks


Rated 2 out of 5 stars
Verified

I ordered and paid for a chair a few…

I ordered and paid for a chair a few weeks ago but the sale shows that it is still pending. I emailed the store owner but she has not yet communicated why the sale is still pending. I communicated with her when I first became interested in the chair and she responded right away. If I don't hear back soon I will cancel my order and demand a refund.

October 2, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for shopping on Ruby Lane. We contacted the seller and we see that they have communicated and messaged you with tracking and shipping information and expectations for the order.

Rated 5 out of 5 stars
Verified

I have been shopping with Ruby Lane for…

I have been shopping with Ruby Lane for nearly 20 years and have seen it grow and change in good ways to aid the shopper. I have trust in the sellers and the support behind them that Ruby Lane provides. I enjoy the quality of the items I purchase. While all of the vendors do their business differently, they are all satisfactory to me. I would rather have an item over packed than packed carelessly. This has never been a problem for me in recent years. Some sellers give very detailed information about items while others rely on photos. I am experienced so both ways are fine with me. Keep up the good work.

October 11, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experiences!

Rated 5 out of 5 stars
Verified

I have used Ruby Lane for years

I have used Ruby Lane for years. They have special items that you won’t find anywhere else.

July 26, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience discovering special items not offered anywhere else.

Rated 5 out of 5 stars
Verified

*****

Wow. I found exactly what I was looking for, A used book in great condition. Arrived when promised. Highly recommend this company

September 30, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you very much for your business and for sharing your positive experience!

Rated 3 out of 5 stars
Verified

I like the sellers and items I have purchased, however the prices may be higher than expected due to costs of selling through Ruby Lane

I really like the items I have purchased. Most of the sellers have unusual, special or rare items. The sellers have been easy to reach. Unfortunately it is costly to be a seller, so be sure to compare other sites to see if the price is fair. Right now due to economic uncertainty prices are dropping on many collectibles. If you buy it at today’s price, you may find the prices are lower next month.

February 19, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business on Ruby Lane. Please note that many items may be offered at sale prices, and many items offer the opportunity for a prospective buyer to place a fair offer for the collectible.

Rated 5 out of 5 stars
Verified

Always good experiences

I have purchased several things over the years from Ruby Lane, and have always had a good experience. They have good communication after a purchase, and the sellers I have purchased from seem to as well.
They have a great filtering process for searching, and several purchasing options.

October 1, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experiences!

Rated 1 out of 5 stars

Ruby Lane used to be a stellar platform…

Ruby Lane used to be a stellar platform for high-end antique and vintage jewelry. It all changed when they moved Palmer to COO. Under his supervision the platform started hosting multiple sales a year, demanding the seller list a specific number of items at 50% off in order to list items at a lower discount rate; while Ruby Lane kept their commissions the same. As their company faltered, rather than go back to their original platform ideas, they imposed a $40 monthly fee to their shop owners. Ruby Lane is like all other “woke” companies-they go so far left they cant get out of their hole. This platform has lost many good sellers as well as buyers-while attracting the “discount bargain” buyers-who want to complain and return items. Ruby Lane is no longer the platform it used to be. Great job Palmer. You have managed to crumble a great platform into a bargain basement red tag sale.

September 28, 2025
Unprompted review
Ruby Lane logo

Reply from Ruby Lane

This review was written by a former shop owner and contains inaccurate and misleading claims. It also includes personal and political commentary unrelated to their actual experience on Ruby Lane.

Ruby Lane continues to be a trusted venue for high-quality antiques, art, and vintage jewelry. We remain focused on integrity, transparency, and providing exceptional service to both our buyers and our participating shops.

Rated 4 out of 5 stars
Verified

Best High Quality Shopping

We find the selection of items to be excellent, purchasing is fast and easy, very trustworthy.
But one issue it is a little confusing to see PayPal pop up after my payment is made, seems like I had to pay again?

September 26, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and we see all your orders are indeed paid and shipped. A shopper may pay for any order with a credit or debit card, and Paypal is an option as well.

Rated 5 out of 5 stars
Verified

First class service

Me
Mr. Simon Little is a gentleman. I really appreciate his business

September 26, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and sharing your positive experience with one of our very fine sellers and shops!

Rated 5 out of 5 stars
Verified

I love the item I received!

I love the item I received!! I bought a doll sailor suit! This outfit will fit one of my Shirley Temples! I love shopping at Ruby Lane!!

September 7, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your pleasure with the fine outfit!

Rated 3 out of 5 stars
Verified

I don't like that Ruby Lane seems to support vendors more than customers

I don't like that Ruby Lane doesn't seem to track well on when their sellers have discontinued or closed their shops. I had to file a fraud complaint earlier this year to get my money back for an item I ordered from a shop that was apparently not in business anymore on RL. I also don't like that vendors are allowed to treat customers badly. During the past 3 years, I've had 3 difficult, rather nasty dealings with several RL vendors. I don't appreciate a vendor who censors me because I didn't respond in a timely fashion to their email - really?!
I just found that I was being censored by an RL vendor to purchase an inexpensive item. I've never purchased anything from this vendor before, not sure what the problem is! But that's OK, I found & purchased a much nicer version of the same type of item from another vendor!

September 23, 2025
Ruby Lane logo

Reply from Ruby Lane

First, we thank you very much and are grateful for your business on Ruby Lane. Please note any issue or dispute is handled independently and based just on what is going on, without preference to a seller or to a customer. We do see that customer support was contacted to assist, and for any issue, please do contact customer support by using Email Ruby Lane found at the bottom of any page. We are sorry for the inconvenience you experienced, and thank you again for your business.

Rated 5 out of 5 stars
Verified

Easy to navigate.

Easy to navigate.
East to complete purchase.
I hope for a quick delivery. I am out of town 10/01/25 and it is a gift item
Thank You
Mike Hannon

September 21, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing the positive experience! Please note when the gift is shipped, the tracking number will be visible in the order, and you may follow it there.

Rated 5 out of 5 stars
Verified

OFFER CONSTRAINTS

Once the vendor and I had agreed on a price, it was very easy to make the purchase. I was especially thankful that Ruby Lane had agreed in advance to honor 10% off. The only thing I can think of to improve the experience is to NOT cancel that offer within two hours of placing the item in one's cart. There are NUMEROUS legitimate reasons why most people cannot honor that time frame; in my case, it was a matter of getting more input from the seller about the materials used in the item BEFORE I made the purchase. Your vendor has consistently been above board i.e. you can trust her to answer truthfully. I KNOW that what I see is what I will get.

September 22, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience with the fine seller. Your insight and observation will also be shared with staff.

Rated 5 out of 5 stars
Verified

It was easy to use and iteration…

It was easy to use and item arrived in great condition and in timely manner.

September 12, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you for your business and for sharing your positive experience receiving your order on time and in great condition.

Rated 4 out of 5 stars
Verified

You need an app

September 20, 2025
Ruby Lane logo

Reply from Ruby Lane

Thank you very much for using Ruby Lane and for the suggestion. Any visitor may log in from their phone's browser, and utilize the site fully from being logged in to the site on any phone. For any site suggestions or feedback we request the suggestion or feedback be sent by using Email Ruby Lane, found at the bottom of any page, and then sending the feedback, suggestion, or insight.

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