Apple Support 

THEY WERE SOOO NICE! Lowkey have a crush on the person who helped me ;)

Awful customer at Apple support. Like many here spent thousands over the years. The first time I have an issue I found the staff to be rude, unhelpful, lacking in knowledge and slow. The veneer is competence and customer is number one. The truth is, we are the richest company in the world and don’t care at all once you have bought the product. I really dislike using android products but am tempted now to go back.

Brandon is awesome!!! A “accessory not supported” notification wouldn’t come off of my screen, and because of that I couldn’t use my phone at all. He helped me recover my Apple ID, however I accidentally locked myself out because I didn’t remember my password (which of course was stored in my phone). He talked me through hard reseting my phone and after some difficulty, we finally got it to work! He is truly a lifesaver. Because otherwise I would have had to wait for my almost full battery to die and who knows how long that would have taken! He was so nice and so helpful, I truly think he deserves a raise! Thank you again!

Apple support:- The term support should be part of there training/vocab. I really do not think they know what the word support means. I bought the new 13 pro due to dropping my old phone in the lift shaft and could not retrieve anything. I needed to save what was on my apple watch to my new phone. I had no idea, so i rang Apple support. ( What a BIG mistake). The person on the other side after explaining to him i need whats on my watch. He said this should be no problem. I explained to him the photos on my watch are from my old phone and i need them. They have the birth of my two kids and also before and after shots of works done around the house. The person in question reassured me he can save all this. I asked again are you sure i dont want to loose anything on the watch. He replied, I have been doing this all my life and this is easy.We will save whats on your watch reset phone and back up once we have reset and then Transfer to new phone. This was taking a while and the person said ill leave you at this point and once the phone has finished a message will come up to transfer all onto new phone. Any issues to call back. Once the phone had come back on no mesage came through so i rang back. The person that answered, i explaind to them what has happened. They said did he check your icloud if you had enough data. I said no. The person then said i doubt he saved anything.The person after checking said i had lost everything .
No appology nothing from Apple for LOSING ALL MY DATA OF MY 2 X KIDS AND BEFORE AND AFTER SHOTS OF THE WORKS AROUND MY HOUSE.Disspointed is an understatement. I was better of going to a local phone shop and trying my luck.

Awful customer service +++++
After several attempts to chat with the sales team to get advice about the monthly payment method, my transaction was declined due to receiving incorrect information from the sales team……!

No Apple support available today 4/12/21 So busy poor things, and so little money, they can’t afford enough staff. I’m crying my eyes out here.

WORST ‘customer support’ EVER.
They CLAIM to be support FOR THEIR CUSTOMERS but DO NOT HELP LOYAL APPLE USERS! do not release CUSTOMERS OWN INFORMATION to them when there is a question - RIDICULOUS ‘privacy policy’ WHEN ITS the CUSTOMERS OWN INFORMATION
would have put 0 stars if I could.

Cant even keep track of my complaint. This is because of today's phone interaction, but also about the whole support process: Today, I called to find out the status of my refund and included the case number, the first person reviewed the case and transferred me, the second person verified my phone number and email at least twice, put me on hold, took me off hold and gave me about 10 minutes of running commentary about figuring out how to transfer me and how they were just about to do it, asked about a roast session, mentioned a big apple sale, and tried to sell me apple care, before failing to actually transfer me and I hung up tired of waiting and listening to her the whole phone call was about 40 minutes with no answer beyond I don't see anything here about your return.

Overall experience: I purchased Airpods Pro, every time I tried to use them they made my ears ooze fluid and ear canal very itchy, I tried other types of ear tips but continued to have the same problem, because I tried other tips, I was past my return window. I called apple, they said they needed to transfer me to the safety department, safety department asked a bunch of questions and required me to send in pictures of my ears before further response, about a day later I was called and told it would be another week before a decision would be made. A week later I was told to send in a receipt by email and mail my Airpods Pro back with their shipping label. They then sent me a confirmation email 12 days ago but no refund. I think I was told it could take a few weeks but wasn't sure so I was curious how it was going and decided to call. As above, they have no idea how it's going.

I messaged (through a special support link) the original person who connected me to the safety department to see if I get a better response, I guess I find out in a day, or whenever. But why can't either person find out the information about the return or any of the other notes regarding my issue. That second person I spoke to tonight either needs a different job or proper training.

It's hard enough to navigate the phone system to talk to a real person, apple's canned selections do n't fit the reason I'm calling. They could hire more real people train them well, pay them well and be known for truly backing up their products and services, and still be the most wealthy company in the world. But no.

There is a whole thread or more on apple's support site about people having the same problem with physical reactions to using airpods pro, it is a real safety issue. They won't even reveal to doctors what's in the plastic they're using though.

iPhone 12 Pro Max Speaker issue:
iPhone 12 Pro Max Speaker issue:

Received a Faulty phone from Apple and travelled miles to reach the right store for fixing it but to my surprise, I was left without phone waiting for weeks for repairs. Lost train ticket, bought further tickets, had to arrange alternative phone, wasted travel time and when raised concerns the answer was - “this is expected”. I wish I had known before spending a fortune on this “faulty phone”.

Customer Service:

Waited for two hours for a phone call from an advisor and to my surprise, three of the four advisors had no idea that it was out of hours for a call and the fourth advisor arranged another the next day. Height of incompetence!

And yeah, when finally did receive a call, I was told that it is expected to receive a faulty phone from Apple and we can’t help any inconvenience incurred be it’s financial or mental.

Sent apple mac back for repair as still under a year old. Checked the repair status only to be advised that they now wanted over £400 to repair the laptop as they said it was due to liquid damage. Laptop was on charge overnight and suddenly stopped working but apparently somehow this had been liquid damaged overnight with no liquids anywhere near it. Seems an easy out for apple to say this and then not have to honour the warranty because it comes under 'accidental damage then, and they have the final word. Very poor service

Coming from a non tech background, it gets overwhelming when my laptop faces a software issue. Recently, I got stuck while updating to OS Monterey. After reading various help articles on internet, scheduled a call with apple support for my out of warranty 13inch MacBook Air. Was surprised to get a call on time and got connected to a fairly competent support person within minutes (acceptable waiting time).

The person reassured that s/he would call back in case call disconnects in between (such a relief!). We started discussing the problem and were able to close all the issues over 3 calls. Though I connected to 3 different support people, we were able to avoid repeated recitation of case history using case id notes (case id: 101553982075). These were long calls (30 min+) and all of them were patient, calm and reassuring. Though the technical competence varied among the 3 people but they were able to figure things out.

All this at no additional charge (rare in India). Overall a good option to take a view and understand the intensity of your problem before visiting an offline service centre (if required).

Thank you so much for helping me Nigel! Even tho I was really upset while trying to explain my situation, Nigel managed to make me spirits rise and most definitely put a smile on my face😊. Your an awesome worker thank you again!

Apple support is the worst! A road sign has more intelligence. I doubt the person even has a book to read from?? GOD I hate APPLE!!

I have had several recurring problems. Each time I call I am given a different answer. Their solutions do not work. Their understanding of regular english differs also. I do not think they all use the same meaning. And without a commonality of use, the answers are very different. Like AUTO versus OFF. Their support has really gone down hill. And for what you pay for their product, I expect better.

Worst customer service ever they do not help you what so ever . They completely ignore everything your asking for help about .

I have spent thousands on apple. Loved the product. I bought an iPhone 11 Pro Max. I’ve had to have it replaced three times and spent hours on the phone. The last replacement I received yesterday is good and I put the iPhone in the box to return it and followed instructions and went to the post office. Aus Post Said if I didn’t have a level then I’d have to pay. So I rang apple care and they laughed and said I must print a label through there webb page. I told them I’ve wasted 45 minutes at the post office. The first attempt they called me after I logged the call and it suddenly said they will call me back in 15 minutes to half an hour. The post office closes in 15 minutes. I was put through to a senior advisor to see what they could do. Stupid really. The senior adviser said I must print a label. I said no 1 whet if I don’t have a printer? They said I could goto office works or ask the post office. I paid around $2300 for this service. I asked where I get the label. I logged in and the label appeared. I asked why this was not in the instructions and actually why not include a label in the box. I had to post it back anyway. Apparently to save costs and paper foot print gif apple. I informed the senior adviser that the label doesn’t need to be printed as like eBay the label in the phone can be scanned. They didn’t know that. Terrible.
I also bought a hemmes Apple Watch. It didn’t update. So then sent me a refurbished watch and said it must happen three times to be replaced with a new watch and then I could pay the difference for the newer hemmes watch that came out a few weeks after I bought mine. It would only cost $1850. I was really angry. The replacement watch arrived and I heard different stories from different advisors. It didn’t work at all. I rang and it went through to America. The service officer was amazing and said because it’s hemmes that I get a special VIP service but must go through Australia. She said she would monitor the case. I wad screwed around yet again. This American lady called me and said it’s the worse service she has ever seen and that I should demand a new replacement, not a refurb. Apple Australia refused. Apparently the senior management made that decision and I never spoke to them. So $5500 later and really unhappy. Terrible customer service. I love the product but once I’m ready to buy new stuff then screw apple. I have friends that own business and one spent $20,000. He had many issues and apple did nothing. So he packed it up and smashed it all on the shop floor. He didn’t care. The last point I think is important to make is that I applied for a job with apple in store to assist older customers. I gif the job until I told them I have a disability and can only work 25 hours a week. They dropped me like a hit cake even with me happy very good skills. That says it all about apple. Discrimination towards people with a disability.

I tried to purchase some products from Apple on line they were happy to take my 5 thousand plus dollars but when it came time to pickup in store that’s where it ended. I did not pickup any products apparently they had no record of my order,I lost 1.5 hrs of my time I will never get back so I came home and canceled everything which they were very happy with, as a customer I was very unimportant to them.

Going from a broken iPad to a new one I found Apple would not accept my previous email log on the email I used then became a problem that no one in the support staff could figure out . the most amazing thing to me was the sheer lack of logic in using settings, the only logic that can be used is you just have to know, if you don't know then you're lost. there's nothing intuitive about this product I was at a senior support staff person and after he miserably failed to resolve the issue I started asking him why are you guessing cuz that's all they do is they guess and they waste your time so now I'm rebooting the entire thing starting from scratch thanks Apple they should allow for negative Stars I feel bad that they I gave them one positive star

I have been using an Apple ipod for over 3 years. Recently, updated it and voila there comes an activation lock. I have tried everything and even talked to an Apple tech support but to no avail. Had a case opened for and sent them everything but still keeps asking me to resend the same info. Really bad experience with Apple. They better so something about that.