Brandon is awesome!!! A “accessory not supported” notification wouldn’t come off of my screen, and because of that I couldn’t use my phone at all. He helped me recover my Apple ID, however I accidentally locked myself out because I didn’t remember my password (which of course was stored in my phone). He talked me through hard reseting my phone and after some difficulty, we finally got it to work! He is truly a lifesaver. Because otherwise I would have had to wait for my almost full battery to die and who knows how long that would have taken! He was so nice and so helpful, I truly think he deserves a raise! Thank you again!