CK

Caroline Kerr

Ireland

Reviews

Review of Netatmo


Rated 1 out of 5 stars

Thermostat just started draining…

Thermostat just started draining batteries suddenly so I went to help forum and it seems a lot of people are having the same problem at the same time . Coincidence??? Contacted netatmo and was told it was faulty and I would have to send it to France at a cost of €44 plus postage for repair . No way of turning on heating while I wait for it to be repaired. I would rather spend my money on a more whole new more reliable system than trust netatmo again.

October 4, 2024
Unprompted review

Reply from Netatmo

Dear Caroline,

Thank you for your review,

Our priority is to offer you high-quality and durable products, rest assured that this is an exceptional situation.
Your product being out of warranty, we offer a repair service at lower cost so that you do not have to replace it and you can enjoy it for a long time ahead.
We remain available for any questions on helpcenter.netatmo.com

Best regards,



The Netatmo team

Review of Forever Young Festival


Rated 4 out of 5 stars

Great 80s music good food an…

Great 80s music good food an atmosphere. Last year was a muck fest but still had a great time . Only negative was the time it to to get in on Friday and no toilets in basic camping. Will definitely be at the next one .

July 7, 2023
Unprompted review

Review of Pink Moon Presents


Rated 3 out of 5 stars

1and a half hour queue to get booked in…

1and a half hour queue to get booked in . Tent good condition good toilets and showers. Good bar area with music. Food very expensive and long queues. Boiler broke Saturday morning so no tea or coffee for the day . No tea Sunday and no ice at bar.

September 1, 2023
Unprompted review

Review of Apple Support


Rated 3 out of 5 stars

Purchased iTunes voucher by mistake

I recently purchased an iTunes card by mistake I meant to buy an Apple gift card. Getting a refund from Apple was difficult as it depended on which support staff member I spoke to . The first one hung up on me after 20 minutes on the phone to him others said thee was nothing they could do then Marcos sorted it out for me. If you can get your issue sorted keep trying until you get someone who knows what they’re doing.

January 17, 2022
Unprompted review

Review of Arnotts

Review of OtterBox

Review of Leisure Range Cookers


Rated 1 out of 5 stars

Oven door fell off…

Had this cooker 3 years when oven door fell off also knobs break after very short time only glued on . Would not buy a leisure cooker again .

May 17, 2021
Unprompted review

Review of Buy it Direct Ireland


Rated 1 out of 5 stars

TV screen cracked

My son bought me a TV for Xmas when I opened it the screen was cracked . After many messages and emails the finally agree to have it returned after I refused a €50 voucher for a TV that cost over €400 . They gave me a date of February 2nd for courier to collect it . It’s now february 7 and no body has collected and not responding to emails and messages. I would not buy from this company again.

February 7, 2021
Unprompted review

Reply from Buy it Direct Ireland

Hi there Caroline Kerr,
Thank you for your honest feedback. I am really sorry that your item arrived damaged! I completely understand your frustration with this.
Your details don’t seem to link to your order so I’m unable to advise on any specifics of this so I would recommend getting in touch with our customer service team so we can resolve this for you.
Please accept our sincere apologies for any inconvenience caused by this.
Kind regards,
Jon
Customer Experience Team

Review of Buy it Direct Ireland


Rated 1 out of 5 stars

Bought a tv screen was cracked when I…

Bought a tv screen was cracked when I opened it contacted customer service and still waiting for a reply.77923546. Sent photos and still no contact from Buy It Direct Ireland 😡 . One week on and still no reply from buy it direct ireland . I am going to have to take it to the next step after paying over €400 for a cracked TV. Every time I email them I get the same automated reply saying they need pictures even though I have already sent pictures 3 times. Avoid this company at all costs .

January 4, 2021
Unprompted review

Reply from Buy it Direct Ireland

Hey Caroline
I’m sorry to hear you’ve had an issue with your order. When you have a moment, please can you reply to this message with your Order Number, so I can work out what went wrong?
Thank you,
Complaints Team

Morning,
Thank you for the update, I have logged this now and sent you a link to upload images, if you can upload images of the TV turned off and on along with the packaging.
Once we have these your case manager will be in touch with you directly.
Thank you
Complaints Team.

Review of Kukoon

Review of Footasylum


Rated 5 out of 5 stars

Excellent services order delivered very…

Excellent services order delivered very fast and as described.

December 6, 2019
Unprompted review

Reply from Footasylum

Hey

Thank you for your feedback

We are ecstatic that you had such a great experience with us!

We know you will be rocking your new look.

Looking forward to seeing you again real soon!

Amie

Customer Experience | Footasylum

Review of Quick Mobile Fix


Rated 1 out of 5 stars

Ordered 2 phones over 2 weeks ago and…

Ordered 2 phones over 2 weeks ago and haven’t heard anything since very poor communication .

December 5, 2019
Unprompted review

Reply from Quick Mobile Fix

Hi Caroline, your order was dispatched on December 3rd at 1:46pm.

It's currently with B2C Europe. Please contact them regarding the whereabouts of your order.

Thanks,
QMF

Review of Travel Republic


Rated 1 out of 5 stars

Transfer didn’t turn up at airport paid…

Transfer didn’t turn up at airport paid €84 for transfer . Had to pay €200 for taxi . Travel republic have admitted admin error but are offering me €92 refund when I paid €284. This happened in July now October 15 still not resolved😡 I have contacted travel republic several times and have had no reply all I can do now is warn people about their airport transfers

October 15, 2019
Unprompted review

Reply from Travel Republic

Hello Caroline,
Thank you for reaching out to us regarding this matter. Please could you provide me with your reference number and i will follow this up?
Many thanks
Antonia S

Review of Travel Republic


Rated 1 out of 5 stars

Was left stranded at Barcelona airport…

Was left stranded at Barcelona airport when transfer didnt turn up which I paid €84 for . Rang their number but lady on the phone couldn’t get a reply from any rep . Had to pay €200 for a taxi . Won’t be using travel republic again .

July 24, 2019
Unprompted review

Review of Energia


Rated 1 out of 5 stars

Awful

Took €235 out of my bank account even though I had paid my bill then tell me it will take 10 days to refund.

October 3, 2018
Unprompted review

Reply from Energia

Hello Caroline,

Thank you for taking the time to leave your feedback.
Usually a refund doens't take as long as 10 working but we do have to give a realistic time frame in case there may be issues regarding any refunds. I hope you have received this refund today. If not, please feel free to emaill our Customer Care Team at homeenquiries@energia.ie along with your account number so we can look into it for you.

Kind regards,
Jemma

Review of Littlewoods


Rated 1 out of 5 stars

Littlewoods terrible customer service

Ordered chest of drawers in january never delivered ordered shower door in February never delivered . Have been onto customer service several times still not delivered or refund yet charged interest on account. Looks like Littlewoods take money from customers for more expensive items then hold on to customers money for 2 or 3 months before refunding . Never seems to be a problem with cheaper orders needs to be reported to trading standers authority. Got an email from Littlewoods saying shower door was being delivered on March 14 . Delivery arrived I signed for it opened it and it was the chest of drawers🙄. My account says shower door delivered . Got on to customer service again several times to tell them I got chest of drawers not shower door . They changed status of chest of drawers to delivered and left shower door delivered so now it looks like I got both . Got in to customer service again still no shower door . Pulling my hair out at this stage 😡

March 12, 2018
Unprompted review

Review of Team Knowhow

Review of Quick Mobile Fix

Review of Travel Republic