I have spent thousands on apple. Loved the product. I bought an iPhone 11 Pro Max. I’ve had to have it replaced three times and spent hours on the phone. The last replacement I received yesterday is good and I put the iPhone in the box to return it and followed instructions and went to the post office. Aus Post Said if I didn’t have a level then I’d have to pay. So I rang apple care and they laughed and said I must print a label through there webb page. I told them I’ve wasted 45 minutes at the post office. The first attempt they called me after I logged the call and it suddenly said they will call me back in 15 minutes to half an hour. The post office closes in 15 minutes. I was put through to a senior advisor to see what they could do. Stupid really. The senior adviser said I must print a label. I said no 1 whet if I don’t have a printer? They said I could goto office works or ask the post office. I paid around $2300 for this service. I asked where I get the label. I logged in and the label appeared. I asked why this was not in the instructions and actually why not include a label in the box. I had to post it back anyway. Apparently to save costs and paper foot print gif apple. I informed the senior adviser that the label doesn’t need to be printed as like eBay the label in the phone can be scanned. They didn’t know that. Terrible.
I also bought a hemmes Apple Watch. It didn’t update. So then sent me a refurbished watch and said it must happen three times to be replaced with a new watch and then I could pay the difference for the newer hemmes watch that came out a few weeks after I bought mine. It would only cost $1850. I was really angry. The replacement watch arrived and I heard different stories from different advisors. It didn’t work at all. I rang and it went through to America. The service officer was amazing and said because it’s hemmes that I get a special VIP service but must go through Australia. She said she would monitor the case. I wad screwed around yet again. This American lady called me and said it’s the worse service she has ever seen and that I should demand a new replacement, not a refurb. Apple Australia refused. Apparently the senior management made that decision and I never spoke to them. So $5500 later and really unhappy. Terrible customer service. I love the product but once I’m ready to buy new stuff then screw apple. I have friends that own business and one spent $20,000. He had many issues and apple did nothing. So he packed it up and smashed it all on the shop floor. He didn’t care. The last point I think is important to make is that I applied for a job with apple in store to assist older customers. I gif the job until I told them I have a disability and can only work 25 hours a week. They dropped me like a hit cake even with me happy very good skills. That says it all about apple. Discrimination towards people with a disability.