Cant even keep track of my complaint. This is because of today's phone interaction, but also about the whole support process: Today, I called to find out the status of my refund and included the case number, the first person reviewed the case and transferred me, the second person verified my phone number and email at least twice, put me on hold, took me off hold and gave me about 10 minutes of running commentary about figuring out how to transfer me and how they were just about to do it, asked about a roast session, mentioned a big apple sale, and tried to sell me apple care, before failing to actually transfer me and I hung up tired of waiting and listening to her the whole phone call was about 40 minutes with no answer beyond I don't see anything here about your return.

Overall experience: I purchased Airpods Pro, every time I tried to use them they made my ears ooze fluid and ear canal very itchy, I tried other types of ear tips but continued to have the same problem, because I tried other tips, I was past my return window. I called apple, they said they needed to transfer me to the safety department, safety department asked a bunch of questions and required me to send in pictures of my ears before further response, about a day later I was called and told it would be another week before a decision would be made. A week later I was told to send in a receipt by email and mail my Airpods Pro back with their shipping label. They then sent me a confirmation email 12 days ago but no refund. I think I was told it could take a few weeks but wasn't sure so I was curious how it was going and decided to call. As above, they have no idea how it's going.

I messaged (through a special support link) the original person who connected me to the safety department to see if I get a better response, I guess I find out in a day, or whenever. But why can't either person find out the information about the return or any of the other notes regarding my issue. That second person I spoke to tonight either needs a different job or proper training.

It's hard enough to navigate the phone system to talk to a real person, apple's canned selections do n't fit the reason I'm calling. They could hire more real people train them well, pay them well and be known for truly backing up their products and services, and still be the most wealthy company in the world. But no.

There is a whole thread or more on apple's support site about people having the same problem with physical reactions to using airpods pro, it is a real safety issue. They won't even reveal to doctors what's in the plastic they're using though.