AirTkt Reviews 70,489

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high level of service provided, highlighting the staff's patience, kindness, and helpfulness throughout the booking process. Many reviewers specifically commend the agents' ability to find the best flight options at affordable prices, often beating competitor offers. Consumers also appreciate the agents' knowledge and their willingness to thoroughly answer questions and address concerns. People report a smooth and easy booking experience, with agents like Jason, Victor, and Martin receiving accolades for their professionalism and dedication. The reasonable prices and the ability to cancel within 24 hours are also appreciated. However, some reviewers express concerns about the clarity of the website and potential changes in prices during the booking process.

Based on these reviews

Rated 4 out of 5 stars
Invited

The attendant was OK. She was polite however when I ask questions, she kinda acted like I was asking stupid questions. Which they could’ve been however I’m 75 years old. I haven’t made reservations an... See more

Company replied

Rated 4 out of 5 stars
Invited

Alvina was very patient with us as we are 79 years old. We were reluctant to fly but with her kindness and patience we were able to get a flight to Ohio to see our youngest son and his family for Tha... See more

Company replied

Rated 4 out of 5 stars
Invited

Okay. Just didn't ask for my email, plus I didn't have enough time to write down my booking ref#,it just sent to for customer to write about rating your service, the can't get back to booking page and... See more

Company replied

Rated 4 out of 5 stars
Invited

The woman who helped me was very patient but because of her accent was sometimes difficult to understand. I am hoping when the time to travel comes, all works out perfectly.

Company replied

Rated 5 out of 5 stars
Invited

Ben is an excellent agent for AirTikt!! He went above and beyond in helping me find a flight to attend my Grandfather's 90th Birthday celebration. We adjusted dates and times for the best fare. After... See more

Company replied

Rated 5 out of 5 stars
Invited

Jayden was very helpful, don't know much about technology he had patient with me, even though he had problems too with his computer. So I'm praying 🙏🏽 this transaction is good, I have never done thi... See more

Company replied

Rated 5 out of 5 stars
Invited

Parker helped me book direct flights with carry on and personal items included in the price rather than the flights with stop overs and paying for luggage fees that I had seen online for about $100 le... See more

Company replied

Rated 5 out of 5 stars
Invited

We were having trouble finding a cheap flight on the right dates and Veronica was very helpful in finding the available flights on short notice. She was also very patient with all our questions and sc... See more

Company replied

Rated 5 out of 5 stars
Invited

What made this experience great is the ease in which I was able to book flight from NY to Denver during Christmas holiday! It was very challenging to find a fair cost and convenient times - Vladimir w... See more

Company replied

Rated 5 out of 5 stars
Invited

I struggled all morning to book a flight to Montreal. I finally gave up and called the number the United official site provided 1-844-273-4444. I was greeted with the professional and understand... See more

Company replied

Rated 5 out of 5 stars

Today, I made a reservation to travel, thru Cheap TicketGuru (AirTkt.com). Needless to say, it was a wonderful experience. The agent that assisted me was Alvina Gaur. Alvina was professional in a... See more

Company replied

Rated 5 out of 5 stars
Invited

Being able to speak with a live human! My spouse (traveler) needs medical accommodations and this was confirmed with her. Also, layover times and baggage allowances were also able to be confirmed!... See more

Company replied

Rated 5 out of 5 stars
Invited

After waiting for an hour or so for my ticket, I called AirTkt where I was able to easily speak to a real person. This individual was incredibly helpful in processing my ticket and getting me on my wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to find and understand the fare rules (so no surprises!), plus offered best price at "reasonable" non-red-eye flight times, and provides good value insurance options. Before I stumbled on this s... See more

Rated 3 out of 5 stars
Verified

Jason was a great agent when he sold me the ticket. I had a problem with the departure date and he changed it immediately. However he was in a rush to receive a good rate. He hang up without me knowin... See more

Company replied

Rated 4 out of 5 stars
Verified

I usually do not do reviews but using this site it seems to be mandatory since I cannot bypass not leaving one to go on to the next step. However, the online process was simple. Using the airlin... See more

Rated 4 out of 5 stars
Verified

This agency is bunch of fraud. I purchased my ticket,put my bank account information and name and they sent me my temporary iterinary. After 10 minutes, I got an email that the price has changed and I... See more

Rated 5 out of 5 stars
Verified

Very convenient to book. Very easy to understand and the prices were better than other sites. One thing that confused me, I wanted to put my TSA number on my ticket. I thought they would ask for that.... See more

Rated 5 out of 5 stars
Invited

Victor did an excellent job to book my Florida Flight for December. He remembered to offer the insurance, thank you so much! But we failed to discuss baggage. I called back and was advised I could p... See more

Company replied

Rated 4 out of 5 stars
Verified

Even though I was passed to three different people to get a question answered that I had while booking our tickets, the third person was very nice and very helpful. Then I made a mistake when typin... See more

Rated 5 out of 5 stars
Verified

I wasn't sure at first about using this site for purchasing my ticket to Ireland. I wanted to ensure price could not change since I had read reviews from people having this issue but as long as you co... See more

Rated 5 out of 5 stars
Verified

JASON, Thank You so much for your patience, time, and easy directions. You made the process so easy! Jason's knowledge of his profession is outstanding! He takes one step at a time slowly; rev... See more

Company replied

Rated 4 out of 5 stars
Invited

I was very pleased to find out not only the better flights fare for my International trip, comparing with other sites, but AirTkt shows the exact price you will be paying... I was using other site... See more

Company replied

Rated 4 out of 5 stars
Verified

Martin was very professional and patient with me, speaking good quality English with me and handled my questions and concerns appropriately, making my booking on flex dates for the price I had located... See more

Rated 5 out of 5 stars
Verified

Easy to navigate. Gave me several departure/arrival options for the trip. Found the best price given the time I was able to search and purchase a ticket. I will definitely yes AirTkt again and share t... See more

Company replied

Rated 5 out of 5 stars
Verified

I saved money. The hold times were crazy long. The first agent was polite and got me flights that work. He turned me over to another representative named Martin who totally got the flights wrong the... See more

Rated 5 out of 5 stars
Verified

After getting incredibly frustrated with other sites and prices changing and flights not being found that were advertised, I found a good flight for a good price and was able to book it right away. O... See more

Company replied

Rated 5 out of 5 stars
Verified

Dear Sirs. today I had the pleasure of being served by two of your most professional agents. First was Jack ext 272 and the Stella ext 102. Both were apart from being most helpful were courteous and... See more

Company replied

Rated 5 out of 5 stars
Verified

Victor was very patient and answered many questions we had. He spent alot of time helping us complete the information needed on the computer and patiently listened as we repeated questions and waited... See more

Company replied

Rated 5 out of 5 stars
Verified

Taking a trip to Europe and needed a 1-way ticket. They had the same itinerary and airline for nearly half the price. Recommend you buy travel insurance just in case as the purchase if final after 24... See more

Company replied

Rated 5 out of 5 stars
Verified

I was looking for prices online with agencies and they were way higher than going directly to American Airlines. Thank you for finding me the best price available. I am a retired disabled American Vet... See more

Company replied

Rated 5 out of 5 stars
Verified

I called and talked to Vincent to Book a flight over the phone. Provided all the passenger and credit card information. Within minutes I got my reservation and then within 10 minutes, I got my E-T... See more

Company replied

Rated 4 out of 5 stars
Invited

The information regarding the round trip flight was concise and to the point. Savings on fares available were explained which was helpful. Seating and check on charges were explained. The agent was po... See more

Company replied

Rated 5 out of 5 stars
Invited

Martin was my representative on last minute fare deal website, and guided me thru the process of purchasing my tickets. Martin was so helpful and professional. I appreciate his efforts. My phone dies... See more

Company replied

Rated 4 out of 5 stars
Invited

Overall good. The UI was a little un-intuitive which confused me when navigating the site, and having some prices display before the "lowest" was found was also confusing. But I got a great deal on a... See more

Company replied

Rated 5 out of 5 stars
Verified

5 Stars I had wondeful help from Vincent, and he made it easier for me to complete on line Plane ticket. He was hard to understand him at times because of his accent, but he went out of his way to h... See more

Rated 5 out of 5 stars
Invited

Sabrina and Victor just listened to what I wanted, and found me the best solution. Quick, easy, got a killer price. Excellent customer service. They called me back several times to check that I receiv... See more

Company replied

Rated 5 out of 5 stars
Verified

Martin was a wonderful help he was very patient with me and my cousin, he took his time and he found me the best flight and times that fit in my need. Hopefully I can deal with someone as wonderful as... See more

Company replied

Rated 5 out of 5 stars
Verified

This site is the only one it give you the tickets available for the price they promise , all the other ones lie, when you booked the flight there are no longer available for the price showing. Highly... See more

Company replied

Rated 5 out of 5 stars
Verified

My representative Victor was very knowledgeable and patient with my husband and I. I was at work and the connection was very poor!!! Victor hung in there with us until our fights were booked!!!!... See more

Company replied

Rated 5 out of 5 stars
Verified

I really appreciated the EXTRA EFFORT by Jack to help me find flight times that fit my schedule and a fee that I could afford. Thank you for your many efforts and extra time! I am a very satisfied c... See more

Company replied

Rated 4 out of 5 stars
Verified

Brian did the whole reservation and after completion he said he could not hear me anymore. I had to call back and spoke to Martin who was very helpfull, he assured me I would not be charged twice for... See more

Rated 5 out of 5 stars
Verified

Victor was wonderful and was able to even price beat another travel agent he was quick polite and patient. Excellent customer service. Will love to use this company and victor for all my future flight... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service rep, who went above and beyond to assist me in getting a great flight at a good price. Thank you Harvey. They should hire more people like you very efficient and professio... See more

Company replied

Rated 5 out of 5 stars
Verified

Jason was incredibly patient and helpful to me and a friend who has a damaged brain due to an accident. He never failed to be polite despite the challenges he faced. Kudos Jason! Bill Hartgen Jr

Company replied

Rated 5 out of 5 stars
Verified

Jack was very patient with me when I asked him to slow down so that I could fully understand the process. He was extremely professional as well. Would recommend this travel service to people I know.

Company replied

Rated 5 out of 5 stars
Verified

Agent was very helpful, kind and patience during the whole process. The price of the tickets are excellent. We're looking forward to having fun on our honeymoon in Thailand. Thanks Martin

Company replied

Rated 5 out of 5 stars
Verified

Jack has earned my highest regard for his courteous demeanor and clear explanation of the options available for our flight from Phoenix AZ to San Franscio. He was patient and friendly.

Company replied

Rated 5 out of 5 stars
Verified

Jason, Provided Excellent Assistance, booked round trip flight for me. Very Nice Courteous Service. I enjoy dealing with Professionals like Jason. Thank You J.L. Crites

Company replied

Rated 4 out of 5 stars

The undoubtful solid reputation and good review, made me sign up with this agency. Well, nothing fancy about it at all. I’m glad that my vacation was great, without any effort from my side, all provid... See more

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Company details

  1. Travel Agency

Information provided by various external sources

AirTkt.com a full house online travel agency is dedicated to provide best-in-class service to its guest customers. We are committed to bring you the most competitive online travel deals due to our negotiated contracts and associations with the airlines. We have been providing travel services with integrity and reliability for over 19 years and continuously strive for customer satisfaction. Whether you are after a sun drenched island holiday, an adventurous tour, an all inclusive cruise, or the greatest deals on domestic and international flights, discount hotel bookings, discount car rental or travel insurance, Airtkt.com offers endless possibilities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

70K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically replies within 24 hours


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Rated 1 out of 5 stars
Redirected

I booked a flight for 3 months in…

I booked a flight for 3 months in advance. And they rescheduled our reservations, for a different date.. we went from a non stop flight to a 6 hr delay is New Jersey and was told if we did t accept this new reservation that they will “try” to refund our money.. NO PROMISES… and then they charged us an extra $30 for the reschedule.. and there is NOT. free carry on.. $35 for a carry on.. $35 for a bag check and $65 fee on top of that!. THIS COMPANY MAY BE CHEAPER IN THE TICKET PURCHASE BUT THEY ARE CROOKS… DO NOT USE THIS COMPANY UNLESS YOU HAVE MONEY TO GIVE AWAY AND DONT HAVE SET PLANS AT YOUR DESTINATION….. AGAIN… DO NOT USE THIS COMPANY.. I WILL NEVER USE THEM AGAIN!!!!

December 5, 2024
Unprompted review
AirTkt logo

Reply from AirTkt

Hi Frank,
We regret the inconvenience you faced. Please email at support@airtkt.com with your details and a travel professional will contact you. We assure you to provide the best possible solution as per the airline's policy and guidelines. Please provide your Booking ID to review your exact details. Kindly share your details at support@airtkt.com.

Rated 5 out of 5 stars
Invited

ALVINA did a great job and was very…

ALVINA did a great job and was very helpful.

December 6, 2024
AirTkt logo

Reply from AirTkt

Hi Earnest,
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad to hear you found our service helpful.

Rated 5 out of 5 stars
Invited

Easy

It was quick and easy to make sure I had my tickets

December 6, 2024
AirTkt logo

Reply from AirTkt

Hi Paul,
We're so glad to hear you had a smooth and easy experience securing your tickets. We strive to make the process as simple and convenient as possible for our customers.

Rated 5 out of 5 stars
Invited

Easy

Easy to use.

December 6, 2024
AirTkt logo

Reply from AirTkt

Hi Hanna,
Thanks for your review. Glad you found Airtkt.com easy to use. Happy Travels.

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Rated 4 out of 5 stars
Invited

Great experience

December 6, 2024
AirTkt logo

Reply from AirTkt

Hi Marie,
Thank you for taking the time to review us on Airtkt.com. Please share our sites with your family, friends & loved ones. Have a wonderful day.

Rated 5 out of 5 stars
Invited

Jackson

Jackson, at extension 431, was very helpful. Very expeditious and overall very helpful.

December 6, 2024
AirTkt logo

Reply from AirTkt

Hi Michael,
We are thrilled to hear about your positive experience. It's wonderful to know that you received such excellent service from our team. We appreciate your kind words and will share your feedback with Jackson.

Rated 4 out of 5 stars
Invited
AirTkt logo

Reply from AirTkt

Hi Juan,
Thank you so much for your kind words and blessings! We're truly grateful for the opportunity to assist you with your travel plans. If there's anything else we can do for you in the future, please don't hesitate to reach out. Safe travels!

Rated 5 out of 5 stars
Invited

Parker was very professional

Parker was very professional. Excellent customer service!!!

December 5, 2024
AirTkt logo

Reply from AirTkt

Hi Steven,
We're so glad to hear you had a positive experience! We appreciate your kind words about Parker's professionalism and excellent customer service.

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Rated 2 out of 5 stars
Invited

Doesn’t add bags

April 4, 2024
AirTkt logo

Reply from AirTkt

Hi Dandre,
We would like to inform you that you can add baggage on the airline website under the "manage my booking" section by giving your Airline confirmation number and passengers last name given on E- ticket confirmation or by calling the airline directly.

Rated 4 out of 5 stars
Invited

Flight

N/A
I don’t know

December 5, 2024
AirTkt logo

Reply from AirTkt

Hi Halle,
Thank you for booking with Airtkt!

Rated 5 out of 5 stars
Invited

It was because alvina gave me great…

It was because alvina gave me great customer service

April 11, 2024
AirTkt logo

Reply from AirTkt

Hi Peter,
We're thrilled to hear about your positive experience. It's wonderful to know that you received such great customer service.

Rated 1 out of 5 stars
Invited

December 4

December 4, 2024 @ approx 3:30-4pm Agent was rushing me, very abrupt bordering on rude.
Really awful!

December 4, 2024
AirTkt logo

Reply from AirTkt

Hi Rosalee,
Thank you for bringing this to our attention. We sincerely apologize for your experience. It is our priority to provide exceptional service, and I’m sorry to hear that this interaction did not meet your expectations. We take your feedback seriously and will address this matter with the agent involved to ensure a more courteous and accommodating approach in the future. If there’s anything unresolved or if you need further assistance, please don’t hesitate to let me know. We value your business and hope to have the opportunity to provide a better experience next time.

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Rated 5 out of 5 stars
Invited

got my flight information and all is…

got my flight information and all is satisfactory.

December 4, 2024
AirTkt logo

Reply from AirTkt

Hi Douglas,
We're delighted to hear that you're satisfied with your flight information. We strive to provide our customers with a smooth and enjoyable travel experience.

Rated 5 out of 5 stars
Invited

Good

Knowledgeable

March 12, 2024
AirTkt logo

Reply from AirTkt

Hi Elijah,
Thank you for sharing your experience with Airtkt.com. Please share the website with your family & friends. Thank you for your review. Have a nice day.

Rated 5 out of 5 stars
Invited

Very helpful service from the agent.

Very helpful service from the agent.

March 12, 2024
AirTkt logo

Reply from AirTkt

Hi William,
Thank you for your kind words! We're glad to hear you had a positive experience with our agent. We strive to provide excellent customer service.

Rated 5 out of 5 stars
Invited

save time and momey

fast and quick

December 3, 2024
AirTkt logo

Reply from AirTkt

Hi Hossein,
Thank you for sharing your experience with Airtkt.com. Please share the website with your family & friends. Thank you for your review. Have a nice day.

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Rated 4 out of 5 stars
Invited
AirTkt logo

Reply from AirTkt

Hi Dear,
Thank you. Sincerest thanks for your valued business on Airtkt.com. Look forward to working with you again soon.

Rated 5 out of 5 stars
Invited

Great price

Great price

December 3, 2024
AirTkt logo

Reply from AirTkt

Hi Warren,
Thank you so much for taking the time to share the reviews on Airtkt.com. Please share our website with family, friends, and loved ones. Have a nice day.

Rated 5 out of 5 stars
Invited

BEN WAS VERY PROFESSIONAL GREAT…

BEN WAS VERY PROFESSIONAL GREAT CUSTOMER SER12VICE

March 12, 2024
AirTkt logo

Reply from AirTkt

Hi Emanuel,
We're so glad to hear that you had a positive experience with Ben. His dedication to providing excellent customer service is truly appreciated.

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