AirTkt Reviews 70,489

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high level of service provided, highlighting the staff's patience, kindness, and helpfulness throughout the booking process. Many reviewers specifically commend the agents' ability to find the best flight options at affordable prices, often beating competitor offers. Consumers also appreciate the agents' knowledge and their willingness to thoroughly answer questions and address concerns. People report a smooth and easy booking experience, with agents like Jason, Victor, and Martin receiving accolades for their professionalism and dedication. The reasonable prices and the ability to cancel within 24 hours are also appreciated. However, some reviewers express concerns about the clarity of the website and potential changes in prices during the booking process.

Based on these reviews

Rated 4 out of 5 stars
Invited

The attendant was OK. She was polite however when I ask questions, she kinda acted like I was asking stupid questions. Which they could’ve been however I’m 75 years old. I haven’t made reservations an... See more

Company replied

Rated 4 out of 5 stars
Invited

Alvina was very patient with us as we are 79 years old. We were reluctant to fly but with her kindness and patience we were able to get a flight to Ohio to see our youngest son and his family for Tha... See more

Company replied

Rated 4 out of 5 stars
Invited

Okay. Just didn't ask for my email, plus I didn't have enough time to write down my booking ref#,it just sent to for customer to write about rating your service, the can't get back to booking page and... See more

Company replied

Rated 4 out of 5 stars
Invited

The woman who helped me was very patient but because of her accent was sometimes difficult to understand. I am hoping when the time to travel comes, all works out perfectly.

Company replied

Rated 5 out of 5 stars
Invited

Ben is an excellent agent for AirTikt!! He went above and beyond in helping me find a flight to attend my Grandfather's 90th Birthday celebration. We adjusted dates and times for the best fare. After... See more

Company replied

Rated 5 out of 5 stars
Invited

Jayden was very helpful, don't know much about technology he had patient with me, even though he had problems too with his computer. So I'm praying 🙏🏽 this transaction is good, I have never done thi... See more

Company replied

Rated 5 out of 5 stars
Invited

Parker helped me book direct flights with carry on and personal items included in the price rather than the flights with stop overs and paying for luggage fees that I had seen online for about $100 le... See more

Company replied

Rated 5 out of 5 stars
Invited

We were having trouble finding a cheap flight on the right dates and Veronica was very helpful in finding the available flights on short notice. She was also very patient with all our questions and sc... See more

Company replied

Rated 5 out of 5 stars
Invited

What made this experience great is the ease in which I was able to book flight from NY to Denver during Christmas holiday! It was very challenging to find a fair cost and convenient times - Vladimir w... See more

Company replied

Rated 5 out of 5 stars
Invited

I struggled all morning to book a flight to Montreal. I finally gave up and called the number the United official site provided 1-844-273-4444. I was greeted with the professional and understand... See more

Company replied

Rated 5 out of 5 stars

Today, I made a reservation to travel, thru Cheap TicketGuru (AirTkt.com). Needless to say, it was a wonderful experience. The agent that assisted me was Alvina Gaur. Alvina was professional in a... See more

Company replied

Rated 5 out of 5 stars
Invited

Being able to speak with a live human! My spouse (traveler) needs medical accommodations and this was confirmed with her. Also, layover times and baggage allowances were also able to be confirmed!... See more

Company replied

Rated 5 out of 5 stars
Invited

After waiting for an hour or so for my ticket, I called AirTkt where I was able to easily speak to a real person. This individual was incredibly helpful in processing my ticket and getting me on my wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to find and understand the fare rules (so no surprises!), plus offered best price at "reasonable" non-red-eye flight times, and provides good value insurance options. Before I stumbled on this s... See more

Rated 3 out of 5 stars
Verified

Jason was a great agent when he sold me the ticket. I had a problem with the departure date and he changed it immediately. However he was in a rush to receive a good rate. He hang up without me knowin... See more

Company replied

Rated 4 out of 5 stars
Verified

I usually do not do reviews but using this site it seems to be mandatory since I cannot bypass not leaving one to go on to the next step. However, the online process was simple. Using the airlin... See more

Rated 4 out of 5 stars
Verified

This agency is bunch of fraud. I purchased my ticket,put my bank account information and name and they sent me my temporary iterinary. After 10 minutes, I got an email that the price has changed and I... See more

Rated 5 out of 5 stars
Verified

Very convenient to book. Very easy to understand and the prices were better than other sites. One thing that confused me, I wanted to put my TSA number on my ticket. I thought they would ask for that.... See more

Rated 5 out of 5 stars
Invited

Victor did an excellent job to book my Florida Flight for December. He remembered to offer the insurance, thank you so much! But we failed to discuss baggage. I called back and was advised I could p... See more

Company replied

Rated 4 out of 5 stars
Verified

Even though I was passed to three different people to get a question answered that I had while booking our tickets, the third person was very nice and very helpful. Then I made a mistake when typin... See more

Rated 5 out of 5 stars
Verified

I wasn't sure at first about using this site for purchasing my ticket to Ireland. I wanted to ensure price could not change since I had read reviews from people having this issue but as long as you co... See more

Rated 5 out of 5 stars
Verified

JASON, Thank You so much for your patience, time, and easy directions. You made the process so easy! Jason's knowledge of his profession is outstanding! He takes one step at a time slowly; rev... See more

Company replied

Rated 4 out of 5 stars
Invited

I was very pleased to find out not only the better flights fare for my International trip, comparing with other sites, but AirTkt shows the exact price you will be paying... I was using other site... See more

Company replied

Rated 4 out of 5 stars
Verified

Martin was very professional and patient with me, speaking good quality English with me and handled my questions and concerns appropriately, making my booking on flex dates for the price I had located... See more

Rated 5 out of 5 stars
Verified

Easy to navigate. Gave me several departure/arrival options for the trip. Found the best price given the time I was able to search and purchase a ticket. I will definitely yes AirTkt again and share t... See more

Company replied

Rated 5 out of 5 stars
Verified

I saved money. The hold times were crazy long. The first agent was polite and got me flights that work. He turned me over to another representative named Martin who totally got the flights wrong the... See more

Rated 5 out of 5 stars
Verified

After getting incredibly frustrated with other sites and prices changing and flights not being found that were advertised, I found a good flight for a good price and was able to book it right away. O... See more

Company replied

Rated 5 out of 5 stars
Verified

Dear Sirs. today I had the pleasure of being served by two of your most professional agents. First was Jack ext 272 and the Stella ext 102. Both were apart from being most helpful were courteous and... See more

Company replied

Rated 5 out of 5 stars
Verified

Victor was very patient and answered many questions we had. He spent alot of time helping us complete the information needed on the computer and patiently listened as we repeated questions and waited... See more

Company replied

Rated 5 out of 5 stars
Verified

Taking a trip to Europe and needed a 1-way ticket. They had the same itinerary and airline for nearly half the price. Recommend you buy travel insurance just in case as the purchase if final after 24... See more

Company replied

Rated 5 out of 5 stars
Verified

I was looking for prices online with agencies and they were way higher than going directly to American Airlines. Thank you for finding me the best price available. I am a retired disabled American Vet... See more

Company replied

Rated 5 out of 5 stars
Verified

I called and talked to Vincent to Book a flight over the phone. Provided all the passenger and credit card information. Within minutes I got my reservation and then within 10 minutes, I got my E-T... See more

Company replied

Rated 4 out of 5 stars
Invited

The information regarding the round trip flight was concise and to the point. Savings on fares available were explained which was helpful. Seating and check on charges were explained. The agent was po... See more

Company replied

Rated 5 out of 5 stars
Invited

Martin was my representative on last minute fare deal website, and guided me thru the process of purchasing my tickets. Martin was so helpful and professional. I appreciate his efforts. My phone dies... See more

Company replied

Rated 4 out of 5 stars
Invited

Overall good. The UI was a little un-intuitive which confused me when navigating the site, and having some prices display before the "lowest" was found was also confusing. But I got a great deal on a... See more

Company replied

Rated 5 out of 5 stars
Verified

5 Stars I had wondeful help from Vincent, and he made it easier for me to complete on line Plane ticket. He was hard to understand him at times because of his accent, but he went out of his way to h... See more

Rated 5 out of 5 stars
Invited

Sabrina and Victor just listened to what I wanted, and found me the best solution. Quick, easy, got a killer price. Excellent customer service. They called me back several times to check that I receiv... See more

Company replied

Rated 5 out of 5 stars
Verified

Martin was a wonderful help he was very patient with me and my cousin, he took his time and he found me the best flight and times that fit in my need. Hopefully I can deal with someone as wonderful as... See more

Company replied

Rated 5 out of 5 stars
Verified

This site is the only one it give you the tickets available for the price they promise , all the other ones lie, when you booked the flight there are no longer available for the price showing. Highly... See more

Company replied

Rated 5 out of 5 stars
Verified

My representative Victor was very knowledgeable and patient with my husband and I. I was at work and the connection was very poor!!! Victor hung in there with us until our fights were booked!!!!... See more

Company replied

Rated 5 out of 5 stars
Verified

I really appreciated the EXTRA EFFORT by Jack to help me find flight times that fit my schedule and a fee that I could afford. Thank you for your many efforts and extra time! I am a very satisfied c... See more

Company replied

Rated 4 out of 5 stars
Verified

Brian did the whole reservation and after completion he said he could not hear me anymore. I had to call back and spoke to Martin who was very helpfull, he assured me I would not be charged twice for... See more

Rated 5 out of 5 stars
Verified

Victor was wonderful and was able to even price beat another travel agent he was quick polite and patient. Excellent customer service. Will love to use this company and victor for all my future flight... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service rep, who went above and beyond to assist me in getting a great flight at a good price. Thank you Harvey. They should hire more people like you very efficient and professio... See more

Company replied

Rated 5 out of 5 stars
Verified

Jason was incredibly patient and helpful to me and a friend who has a damaged brain due to an accident. He never failed to be polite despite the challenges he faced. Kudos Jason! Bill Hartgen Jr

Company replied

Rated 5 out of 5 stars
Verified

Jack was very patient with me when I asked him to slow down so that I could fully understand the process. He was extremely professional as well. Would recommend this travel service to people I know.

Company replied

Rated 5 out of 5 stars
Verified

Agent was very helpful, kind and patience during the whole process. The price of the tickets are excellent. We're looking forward to having fun on our honeymoon in Thailand. Thanks Martin

Company replied

Rated 5 out of 5 stars
Verified

Jack has earned my highest regard for his courteous demeanor and clear explanation of the options available for our flight from Phoenix AZ to San Franscio. He was patient and friendly.

Company replied

Rated 5 out of 5 stars
Verified

Jason, Provided Excellent Assistance, booked round trip flight for me. Very Nice Courteous Service. I enjoy dealing with Professionals like Jason. Thank You J.L. Crites

Company replied

Rated 4 out of 5 stars

The undoubtful solid reputation and good review, made me sign up with this agency. Well, nothing fancy about it at all. I’m glad that my vacation was great, without any effort from my side, all provid... See more

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Company details

  1. Travel Agency

Information provided by various external sources

AirTkt.com a full house online travel agency is dedicated to provide best-in-class service to its guest customers. We are committed to bring you the most competitive online travel deals due to our negotiated contracts and associations with the airlines. We have been providing travel services with integrity and reliability for over 19 years and continuously strive for customer satisfaction. Whether you are after a sun drenched island holiday, an adventurous tour, an all inclusive cruise, or the greatest deals on domestic and international flights, discount hotel bookings, discount car rental or travel insurance, Airtkt.com offers endless possibilities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

70K reviews

5-star
4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! They cancelled my flight without notifying me. and hung up on me! HORRIBLE! I asked for a refund. Was told to wait 5-7 days. I waited 11. Called back. Told me it was going to be another 5-7 days and hung up on me! HORRIBLE!
and they charge me agent fee...

August 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Beware- This company is engaged in…

Beware- This company is engaged in fraud. I am puzzled by the postive reviews on here. I would highly suggest you google this company.

I called this company thinking they were american airlines. The agent lied to me saying the original flight had been canceled and that I needed to rush and book a new flight. They booked a second reservation with American and then charged a 451 fee in addition.

I found out the first flight was not canceled. This was a lie. American gave me back the money for the 2nd ticket, but now I had this additional charge of 451 charged by these people. When I attempted to contact them back I got a message that they were out of service for 30 days.
I have reported this to the police because this is fraud. Hopefully something will come of this. One thing I have learned.

When I originally gave them a standard credit card the told me through no fault of mine that the network was down and I could not use a credit card and did I have an atm debit card. I was so rushed I gave them that instead. Of course I later learn that the protection on a regular credit card vs a debit card is very different. As a consumer you have much less protection with a debit card then an atm card.

I was very busy that day when this all happened. I was dumb. But that doesn't mean a company like this has the right to lie and cheat you out of money. They performed no service in the long run and hopefully they will be put out of business due to their continued fradulant actions. Again do a google search. You will see.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

Horrible customer service

Horrible customer service! They cancelled my flight without notifying me. I asked for a refund. Was told to wait 5-7 days. I waited 11. Called back. Told me it was going to be another 5-7 days and hung up on me! HORRIBLE!

May 15, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

Fraudulent Change Fee When Airline Changes Schedule

JetBlue changed the flight schedule for our departure flight from Jacksonville to New York to meet our international connection. JetBlue and Royal Air Maroc both notified me of the change directly and did not mention a need to re-issue the ticket. I received an e-mail from AirTkt.com asking me to confirm the time change for the flight, to which I responded. AirTkt then charged me $25 per ticket to "reissue" the confirmed tickets. The ticket was issued as a through ticket on Royal Air Maroc ticket stock, and JetBlue was perfectly prepared to honor the original ticket without re-issue. In other words, AirTkt baited me into authorizing an unnecessary re-issue with their e-mail stating that "If you will not reply to the email you may miss your flight." The email did not mention a fee involved with confirming that I was aware that the airline had changed the flight time. Finally, AirTkt completed the fraud by claiming that they needed to re-issue the tickets, but no actual re-issue was done. The ticket numbers remain exactly the same as when first issued in December. So, AirTkt charged me for something that not only was not "required", but no service was actually provided for the payment extracted. UPDATE: AirTkt kept responding to my e-mail with boilerplate pablum about their policies and nonsense word salads. This morning I was informed that they would be "making an exception" and refunding my $50. So, to prospective buyers, I say that you can, in fact, get a good deal on business class tickets from AirTkt, but remember that you are dealing with a consolidator, not a regular travel agency. Read and understand what you are buying. Buy separate travel insurance from a third party to cover the price of your non-refundable, non-changeable tickets in the event of an emergency cancellation. Realize that until you check in for your flight the airline can do nothing with your ticket, except maybe give you seat assignments. After you check in, the reverse is true. AirTkt is completely out of the picture. BUT, as this episode has demonstrated, AirTkt is a sleazy outfit that will try to game you for unearned fees on the back end. There are other reliable consolidators out there: Buy from one of them. If you buy a ticket from AirTkt, my advice is to follow up on the airline's web site to ensure that the airline has the reservation and then never communicate with AirTkt again about that reservation. Caveat Emptor, and travel on.

May 6, 2025
Unprompted review
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Rated 4 out of 5 stars

The undoubtful solid reputation and…

The undoubtful solid reputation and good review, made me sign up with this agency. Well, nothing fancy about it at all. I’m glad that my vacation was great, without any effort from my side, all provided by them. Anyway, I can’t call it the best out of the best. MB, customer service wasn’t that honest, truly talking about the resorts:-? Which was good places to travel, still…

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

great

customer support

January 22, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Thank you for your business. We appreciate your trust in us to provide you with excellent service. We are proud to have earned your perfect rating.

Rated 5 out of 5 stars

Their platform is easy to understand

Their platform is easy to understand

January 21, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Thank you for your encouragement, we are glad to learn you found our website easy to navigate & user friendly we hope to assist you again with your travel plans! It was our privilege to do business with you, and it would be our pleasure to continue serving you

Rated 5 out of 5 stars
AirTkt logo

Reply from AirTkt

Thanks for the awesome review, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope to work with you again soon!

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Rated 5 out of 5 stars

very good answers

January 19, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Thank you for your business. We appreciate your trust in us to provide you with excellent service. We are proud to have earned your perfect rating.

Rated 5 out of 5 stars

travel booking

Lina was very helpful and booked my flight and car rental and arranged the best deal.

January 19, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Thank you for the kind words, We’re so happy your booking process went so smoothly. Would you mind sharing with your friends who are due for travel? We’d love to continue providing great deals & service

Rated 5 out of 5 stars

efficient

efficient , patient

January 15, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Thanks for your business, we are glad to learn your booking experience went well. Communicate with our 24/7 team please drop in an e-mail at support@airtkt.com with your details and a travel professional will be getting in touch with you

Rated 5 out of 5 stars

A great customer experience

A great customer experience. Got me the flight that truly met my immediate needs

January 13, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Thanks for your business, we are glad to learn your booking experience went well. Communicate with our 24/7 team please drop in an e-mail at support@airtkt.com with your details and a travel professional will be getting in touch with you

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Rated 4 out of 5 stars

Had problems with my card and they…

Had problems with my card and they worked very hard to help me. Many thanks.

January 12, 2025
Unprompted review
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Reply from AirTkt

We are glad we were able to assist with your payment.Thank you again for your encouragement, we hope to assist you again with your travel plans!

Rated 5 out of 5 stars

he had softskills and very professional

January 11, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Thank you again for your encouragement. As we strive to excel in our industry, we are honored to have clients like you. We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.

Rated 5 out of 5 stars

VERY HELPFUL SIMIAI I HAVE NOT FLOWN IN…

VERY HELPFUL SIMIAI I HAVE NOT FLOWN IN YEARS

January 11, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Thanks for your business, we are glad to learn your booking experience went well. Communicate with our 24/7 team please drop in an e-mail at support@airtkt.com with your details and a travel professional will be getting in touch with you. We wish you a pleasant trip & we look forward to serving you again!

Rated 5 out of 5 stars

Jayden was very helpful

Jayden was very helpful, polite and explained things well.

January 10, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

We are happy to learn that everything went smooth. We have a dedicated team of travel professional ready to assist you at any given time. Please do not hesitate to contact our support team for any issue you may encounter. It was our privilege to do business with you, and it would be our pleasure to continue serving you

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Rated 5 out of 5 stars

Easy process in filling out info.

User Friendly!

January 9, 2025
Unprompted review
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Reply from AirTkt

We’re so happy your booking process went so smoothly. Would you mind sharing with your friends who are due for travel? We’d love to continue providing great deals & service. Thanks again

Rated 5 out of 5 stars

Excellent service offered by Derick…

Excellent service offered by Derick Smith.

January 9, 2025
Unprompted review
AirTkt logo

Reply from AirTkt

Sincerest thanks for your valued business. Thank you for taking the time to review our services. We look forward to working with you again soon!

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