CheapFareGuru Reviews 70,921

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the prices offered and find the website easy to use, which makes booking travel plans simple. Consumers also highlight the good user experience and the quality of the service provided. However, some people have expressed concerns regarding the booking process, mentioning issues such as unexpected charges for baggage and difficulties in canceling flights online. A few reviewers also reported problems with customer service, including long wait times and unhelpful personnel.

Based on these reviews

Rated 4 out of 5 stars
Invited

i believe you have taken out many of the complicated processes of buying a ticket ; you make it simple . the clarity of your layout made it user friendly for the prospective buyer to choice in a clea... See more

Company replied

Rated 4 out of 5 stars

I have to cancel one trip yesterday because the airlines change dates of the trip from 02/10/2025 to 02/09/2025} I did not agree with the changes, I call yesterday 01/08/2025, I was told because I can... See more

Company replied

Rated 4 out of 5 stars

This website always has great site to book flight for vacation or business. but sometimes it publishes the fare price which is not available. The site administator always blame airlines issues.

Company replied

Rated 4 out of 5 stars

It was quick and easy, but it's really irritating when this pop-up window interrupts my writing down the Important info like 'Booking ID'. You might want to give your customers more time with the las... See more

Rated 5 out of 5 stars
Invited

The week of Thanksgiving Day the experience did not go well. The travel agency changed the original morning to afternoon a red eye flight. Before contacting the travel agency by phone; I went on-line... See more

Company replied

Rated 3 out of 5 stars
Invited

Seemed relatively easy to make my reservations. It's making me a little nervous I haven't gotten a confirmation email even though my card has been charged. I am a patient person though. Now I am rea... See more

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Rated 5 out of 5 stars
Invited

My hubby told me to use this site from a co-workers recommendations. This experience was great because I was given options to chose the airline I originally chose or nearby airports. One of the airpor... See more

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Rated 5 out of 5 stars
Invited

By some technical error my airfare was deducted twice from my travel card and the customer service responded promptly and assured that it would be refunded to my card as soon as possible. There are s... See more

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Rated 5 out of 5 stars

I BOOKED TICCKETS FOR MY FAMILY FROM THIS PORTAL FIRST AND LAST TIME. FLIGHT WAS CANCELLED DUE TO BAD WEATHER. COMPANY DIDNT REFUNDED MONEY FOR MORE THEEN A MONTH. I HAD FOLLOWED UP WITH THEM SEVERAL... See more

Company replied

Rated 5 out of 5 stars
Invited

I cannot believe the AMAZING price that I got for this trip. It's truly a blessing as other airlines were literally higher by more than 50%. Thank you to everyone as this is going to make my son's sum... See more

Company replied

Rated 5 out of 5 stars
Invited

My trip is to go to my Moms funeral, is an emergency trip, and I promise her I will be at her funeral no matter what, so I hope Copa Airlines will give me the service and support I need right now, my... See more

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Rated 3 out of 5 stars
Invited

Booked flight, transaction went through and was told fare was no longer available. Agent tried to get an extra dime , said they were going to call back and never did. Found another flight the next day... See more

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Rated 5 out of 5 stars
Invited

The only issue I had once was customer service. There were rumors and bad reviews about the site being fraud and I called twice to verify my flight. I didn't find one of the customer service personne... See more

Company replied

Rated 5 out of 5 stars
Invited

DSM-MYR booked, shows no stops. but actual trip is DSM to Detroit to MYR and MYR to LGA-DSM. Any thoughts of advertising what you're actually selling? I have MS and thus my nobility is somewhat comp... See more

Company replied

Rated 5 out of 5 stars
Invited

I'm disappointed with details related with the cost of the flight. While the flight cost was clearly stated, the cost for baggage checks and baggage take on was not stated upfront. The cost for ba... See more

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Rated 3 out of 5 stars

I was not aware that Air Canada books through you in USD. I thought that it would be in Canadian Funds. Then I also did not know that they would email me with the information & were waiting for my r... See more

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Rated 5 out of 5 stars

Frank analyzed the situation, did research with the carrier and got the results I felt I warranted. He was most professional and patient with this senior citizen. I appreciate his patience when I aske... See more

Rated 5 out of 5 stars
Invited

Better than your average bear. The ticketing process was straightforward, clear, quick, as painless as it can be when deciding on price, airline, etc. would book through them any time.

Company replied

Rated 5 out of 5 stars
Invited

Online instructions were easy to follow, and user-friendly. We did ask for assistance for two wheel chairs to be available as DFW going on to Pensacola FL and they will friendly and helpful. Some o... See more

Company replied

Rated 5 out of 5 stars
Invited

The convenient of flight schedule time and effectiveness of the website offering more option with late morning departure time was amazing. I was checking with other sites for a long time and couldn't... See more

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Rated 5 out of 5 stars
Invited

Bouqs has been consistantly great and on time.. Blips do happen but they stand up and make it better! I never hesitate to click on Bouqs first anytime(!!), I am looking for Quality Long Lasting Blo... See more

Company replied

Rated 3 out of 5 stars
Invited

I found myself being shut out of what I was trying to accomplish, securing a reservation, and thus, had to access your system a number of times. Also, I feel your system lacks some user guidance for... See more

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Rated 5 out of 5 stars
Invited

worst service did not disclose minor under 15 years for frontier until after flight was booked then a cancellation fee after being on hold for over an hour. No way to cancel flight on website. will... See more

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Rated 5 out of 5 stars
Invited

Once I realized the benefits of the upgrades, I was OK with the cost. I didn't take time to check other sites except Expedia and I found cheaper flights but we would have had to use Uber rides becau... See more

Company replied

Rated 5 out of 5 stars
Invited

I loved the ease of booking the flight on this site and that it has such a good reputation. I had to call and ask a question and the agent was considerate and professional, which is hard to find in cu... See more

Company replied

Rated 5 out of 5 stars
Invited

Since this is my first use of your services, I have to say I am well pleased, however let's see if your are really good, I am going to try to but another ticket. then I may be able to give a clearer a... See more

Company replied

Rated 5 out of 5 stars
Invited

the added protections/insurance options etc, being able to have option to protect if I need to change by chance, protection for bags and everything set my mind at ease... explanation of bags we can ca... See more

Company replied

Rated 5 out of 5 stars
Invited

This is one of the best experiences I have had booking a ticket from any agency. Although there was just a few flights available for the times and dates I preferred, I was quite happy to receive th... See more

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Rated 4 out of 5 stars
Invited

I had some problem using my credit card. When I entered the credit card number it said it was expired. There was no way to enter the new expiration number. I had to use my debit card to pay for it. T... See more

Company replied

Rated 4 out of 5 stars
Invited

I don’t know what my experience will be until I travel to and from my destination. Booking was OK. I didn’t choose a seat because I could not tell exactly where on the plane the seats were located.... See more

Company replied

Rated 4 out of 5 stars

It is really quick and easy to buy the ticket. I have done my homework earlier and used Cheapfareguru for international flights earlier, but 1st time for domestic flights. I even found this cheaper th... See more

Company replied

Rated 3 out of 5 stars
Invited

tried to call for information re help at airports. I am 88 years old and cannot walk a long way with heavy suitcase. Person who answered phone did not give an answer - just kept talking about somethin... See more

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Rated 3 out of 5 stars
Invited

E-ticket processing is not understood and i still not have any email for my e-ticket and on app its showing confirmation for the ticket still gona figure out Also email came from support not from ch... See more

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Rated 5 out of 5 stars
Invited

I have been trying for the last 2 hours to book a flight in other website to no avail. Every time I changed the returning information the departure information I had chosen was erased and I had to st... See more

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Rated 5 out of 5 stars
Invited

What made my experience great was I was able to do the booking myself. As a matter of fact I phoned in to the 888 number listed at the top of the ad and spoke with someone who had me remained on the... See more

Company replied

Rated 3 out of 5 stars
Invited

service could be improved by filtering on a given departure date and giving flexible return dates constrained by non-stop round-trip flight and price in descending sort. I had to spend quite a bit of... See more

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Rated 4 out of 5 stars
Invited

Fair price. I like flying Alaska. My only complaint is the baggage fee. I think all airlines should allow one checked bag per ticket purchase! Take a tip from Southwest Airlines where you can check TW... See more

Company replied

Rated 5 out of 5 stars
Invited

Quick and easy except when I pushed the button to pay. At first it didn't acknowledge. I waited a minute or 2 to make sure it didn't already charge me and then hit the button again. the second time... See more

Company replied

Rated 3 out of 5 stars
Invited

The security code took a long time to arrive. Leaves me wondering if I have successfully reserved a flight or not. Oh, and now I see the required date for this survey is screwed up; no guidance on how... See more

Company replied

Rated 3 out of 5 stars
Invited

I waited for the confirmation of the flight to happen for approximately 12 minutes then it stopped. I called your number and was cut off twice so l contacted my credit card company to inform them of t... See more

Company replied

Rated 4 out of 5 stars
Invited

first time using this travel sight. It was confusing at first and had to cancel one of the flights as I will be traveling with a wheelchair person and seats were not going to be available so had to c... See more

Company replied

Rated 4 out of 5 stars
Invited

Would have been perfect if the system had provided my trip details (times and itinerary) after I'd booked them. Instead, I'll need to go back to write down that information.

Company replied

Rated 5 out of 5 stars
Invited

I’m 84 years old and not very computer literate but this was a very easy and understandable process. I’ll remember next time to start here. PS. This price was slightly more than half what I paid on... See more

Company replied

Rated 3 out of 5 stars
Invited

I selected a departure date and didn't select flexible days. I almost finished paying for the ticket and saw that is the wrong day. Also, I didn't find out that I would have to pay extra for a carry... See more

Company replied

Rated 4 out of 5 stars
Invited

we were able to identify the flight and the information we need for setting up the flight. we had to do some extra research to find out the cost of baggage and that was the only questions not answere... See more

Company replied

Rated 3 out of 5 stars
Verified

You don't have where to request a wheelchair at the airport. I need assistance from the entrance to boarding the aircraft. You have info on bringing your own wheelchair, but not requesting one at th... See more

Rated 5 out of 5 stars
Invited

VERY BAD REVIEW FROM MY SIDE< THEY CHARGED $150 US FOR EVERY CHANGE IN THE DEPARTURE TIME,ALTHOUGH IT IS FOR FREE IF YOU ACCEED DIRECTLY THE AIRLINE...I REQUESTED REFUND BUT THE REFURE CATEGORICALY...... See more

Company replied

Rated 5 out of 5 stars

People hate to take long time on cruel but this travel agency make it easier for every one to the extent even old people can not be tired according to their procedures of processing visas. I... See more

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Company details

  1. Travel Agency

Written by the company

Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets. Save hundreds on your next trip by booking cheap tickets on CheapFareGuru!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

71K reviews

5-star
4-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

I purchased a round-trip ticket to…

I purchased a round-trip ticket to China and also bought the travel insurance that was clearly advertised as covering any reason that might prevent me from taking my flights. Unfortunately, due to extreme circumstances, I was unable to travel.

When I contacted the company to cancel and request my refund, they told me I never purchased the insurance, even though it’s clearly shown on my receipt. After arguing and providing proof, they refused to honor the insurance and said the only option was to reschedule the flight and pay a penalty.

This makes no sense — what’s the point of paying extra for insurance if it’s not valid when you actually need it? It feels like a complete scam and false advertising. I lost my flight, my money, and the so-called insurance coverage.

I’m sharing this so others don’t fall for the same thing. Be very careful before buying tickets or insurance from this company — their promises are misleading, and their customer service provides no real help when problems arise.

October 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Credit difficult to use

I was "issued" a credit. But it was not really a credit unless I called a phone number to use it. So, I could not easily use this online to book another flight. To me, this is a way to discourage customers from using their credit since it makes it much more difficult and cumbersome. I would not recommend using CheapFareGuru for this reason.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

People hate to take long time on cruel…

People hate to take long time on cruel but this travel agency make it easier for every one to the extent even old people can not be tired according to their procedures of processing visas. I just recommend it to those people in rush for trips . Thanks

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

After accidentally booking a flight and…

After accidentally booking a flight and putting in the wrong month we tried and tried to get it corrected. CheapFareGuru would not work with us to change the date to the following month. Really bad customer service and would never recommend this company to anyone,.

August 3, 2025
Unprompted review
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Rated 1 out of 5 stars

This company is a scam

This company is a scam. I am not finishing the payment of the booking, they called me to confirm the payment, I told them I don't want to complete that booking, now I am facing two cancellation fees from them. The customer line for billing could never be connected.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Don't use the site to book your reservation

I booked a flight and some policies to ensure I wouldn't lose any money if I had to change my flight. I was going from ATL to LAX for 10 days. They sent me back a reservation returning right after I got to LAX. Plus, they added a layover. So, I canceled and they kept over $200; just what I was trying to avoid. My son booked me on a flight non-stop for 1/2 the price. I will never, ever book with this company again and I suggest everyone to use another site for
their airline travel.

June 18, 2025
Unprompted review
Rated 1 out of 5 stars
Redirected

I booked a round trip flight they…

I booked a round trip flight they CjeapFareGuru more than 2 months early about a week later they said my flight was changed and charged me $25 to change the flight! I have since found that the flight wasn’t cancelled.
On my return flight I Cheapfaresgueu booked me on a flight from Philadelphia Airport to Atlantic City Aorpprt. Boarding pass shows flight #, terminal, seat and time. I check in, get on a bus to take me to my plane and THEN find this horrible bus is taking me to AC Airport! I would never use Cheapfaresguru. They ended up costing me more money and lying!

May 25, 2025
Unprompted review
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Rated 1 out of 5 stars
Redirected

DO NOT TRUST THIS

I booked my flight so early that there was never supposed to get anything wrong. But it did. My flight cancelled 2 days ago. They said it will take 4-6 weeks to get back my money. DO NOT GO THROUGH THIS COMPANY!

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

75 dollars caution

I received an email by cheapfare Guru stating that my flight times has been changed and I need to confirm the email. I confirmed the email to the changes. I was not informed that I was going to be charged 75 dollars for the changed that was not my fault but the airline. I spoke to a representative who informed me of the company rules if such changes occurs. This is my first time using this company and i bought 2 tickets. I WILL PERSONALLY ADVICED ANYONE TO READ INTO THIS BEFORE BUYING A TICKET FROM A COMPANY THAT HAS BEEN ESTABLISHED SINCE 1990. I will not recommend CheapGURU to anyone. Proceed with caution. thanks

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of Scammers

Beware of Scammers
I strongly advise against purchasing from this website. After I made a reservation and paid for my e-ticket, my credit card was unexpectedly charged an additional $40. When I contacted their representative, I was told it was related to a pending transaction with the carrier and that I might receive a refund later.

When I refused to accept this unexplained charge, they suddenly offered to cancel my reservation—and then, to my surprise, charged me another $75 for the cancellation.
Their advertised online prices are misleading. In my experience, this company operates unethically and uses deceptive practices. Proceed with caution.

May 1, 2025
Unprompted review
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Rated 1 out of 5 stars
Redirected

BOGUS $75 charge added, no recourse.

A charge of $75 was added to my credit card by CheapFareGuru because United Airlines changed the aircraft designation from Airbus A320 to Boeing 737. CheapFareGuru called it a revalidation and rebooking fee. They would not remove the charge. Their “customer service” agent just kept repeating that the charge was not refundable. I had nothing to do with the airline’s decision to change the type of aircraft they designated for my flight. I do not recommend using CheapFareGuru for booking flights. This charge was robbery under a different name.

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Frank is the MAN

Frank analyzed the situation, did research with the carrier and got the results I felt I warranted. He was most professional and patient with this senior citizen. I appreciate his patience when I asked the same questions twice. You go, Frank!

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience!! Do not book with them


I booked a flight for my family through CheapFareGuru, and it was a complete nightmare. The airline changed our flight time, so I called CheapFareGuru to rebook us to a better time. Instead of assisting with the rebooking, I ended up having to purchase new tickets for all three of us. I spoke to multiple agents, and not once did they mention any booking fees or processing fee for the previous flight. They assured me that I would receive a Full refund for the previous flight, but that never happened. They said booking fees was charged.

The entire process was extremely stressful, causing me unnecessary anxiety. Going back and forth with them was a hassle, and in the end, it was just a terrible experience. I will never use CheapFareGuru again and highly recommend avoiding them if you want peace of mind

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

They cancel flights after they are confirmed!!!!

they created a round trip and all the flights were CONFIRMED. But 2 weeks later they say the airlines canceled the flight. But the airlines still has seats available on the same flight. They just bump you off to another flight time and charge you for the ticket change. TOTAL RIP OFF

March 1, 2025
Unprompted review
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Rated 1 out of 5 stars
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Booked my flight to San Francisco on…

Booked my flight to San Francisco on 2/7/25 . Had a medical emergency on 2/25/25 . Went to my family doctor today and he did not advise me to fly next month 4/2/25. Cheap Fare Guru will not refund my purchase because you only have 24 hrs to cancel after you book your flight. Don’t use this service if you ever have to cancel. You won’t get your money back

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Very tricky

Very tricky! I bought a flight on their website booked and paid for after giving them all of my personal information including name, address, cell number credit card info and my Date of birth! then they immediately called me to offer me a upgrade to regular economy for $25 more, when I declined he said the flight is no longer available. Then he offered a different time at a higher price. I won't use these guys they are too tricky and I don't know if it's just a scam to get personal information for identity fraud.

March 2, 2025
Unprompted review

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