Received great service today! New to the casino! Deposited £50 come away with just under £3000! Spoke to Claudia on LiveChat to find out how long the withdrawal process was and within seconds of speak... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Making a withdrawal takes up to two weeks. Once you request it you get a request for ID verification. Which is ok, except that a different request comes every other day, rather than all in one go (o... See more
Company replied
Excellent gaming site fast turn around on withdrawals never had a problem. Then they closed my account 21.co.uk and slotboss requesting documentation. All documents sent no reply very difficult to con... See more
The account didn't last long after a few wins they restricted the account. That's to be expected when your beating SP reguarly but what seperates them from some (not all) other bookies is that they... See more
Company replied
Company details
Information provided by various external sources
21.co.uk is a premium Online Casino and Live Casino TV brand. Get a £10 Free No Deposit Bonus when you join. 21.co.uk is a quality online casino and live casino site. There's a huge selection of the best casino games including live casino classics and modern slots with weekly offers and promotions. 21.co.uk also has an online sportsbook with odds on the biggest sporting events. Players can bet on the Premier League or spin the VIP roulette tables with the best croupiers. All new players can claim a £10 No Deposit Bonus to take to the live casino lobby or play on slots. Our live casino is that good we have our own Live Casino TV show on Channel 5, where you can play the amazing Live Blaze Roulette. T&Cs apply. 18+, www.begambleaware.org
Contact info
United Kingdom
- support@21.co.uk
- 21.co.uk
2.8
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Easy to navigate and prompt service…
Easy to navigate and prompt service with withdraws
September 1, 2025
Unprompted review
Reply from 21.co.uk
Hello Clive!
Thank you for this fantastic feedback!
We're thrilled you find our site easy to navigate and our withdrawal service prompt.
We believe a world-class gaming adventure is built on a seamless user experience and the peace of mind that comes with swift, reliable transactions.
It's great to know we're make it happen for you!
Kind Regards,
21.co.uk
Great casino
Great casino! Fast payout and great games! Very impressed.
August 14, 2025
Unprompted review
Reply from 21.co.uk
Hi Phil,
Thank you so much for this fantastic review!
We're absolutely thrilled to hear you're so impressed with our fast payouts and great games.
That's exactly what we strive for!
Best regards,
21.co.uk
As a new customer
As a new customer, I'm very satisfied at first. That's why I'm giving you maximum stars, and we'll see what happens along the way.
July 11, 2025
Unprompted review
Reply from 21.co.uk
Dear Marian,
Thank you for your maximum score and sharing your positive first experience.
We appreciate your openness that the true test lies in the future and we look forward to continuing to earn your trust.
Our entire team is dedicated to ensuring your experience remains excellent from start to finish.
Kind regards
21.co.uk,
Started of ok get 3 bronze pots but in…
Started of ok get 3 bronze pots but in 15 years have never had 3 bronze continually all at the lowest figure of 60£ played with 400 on my own money but nothing after that the pots that you pay extra 10p per spin is a good idea if it is genuine but never so a pot in a week so that also make me wonder I know you only pay for entertainment but surly 6 days paying on the trot you would expect to win on one if you can somehow get a win above 200£ I would pull it out cut your losses and move to another site still waiting for the win above 200£ these are a Renton number generator but still run by main software to be able to pay a supossed 95%rip which means return to player I have played a number of sites but never have seem to come off winning good luck but you should be prepared to lose just how much is down to you on promotions no bonuses site is very flat and Loyalty doesn’t get you anything on here
June 22, 2025
Unprompted review
Reply from 21.co.uk
Hi Mick, thank you for sharing your extensive feedback and detailed experience.
It's understandable to feel frustrated when you experience a prolonged period without significant wins, especially after some initial success.
To ensure fairness, all game outcomes are governed by a certified Random Number Generator, we are dedicated to providing a transparent and entertaining experience, and your insights are valuable to us.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
21.co.uk
Great selection of games with good…
Great selection of games with good chances of winning.
June 14, 2025
Unprompted review
Reply from 21.co.uk
Thanks Gautham,
That's fantastic to hear! 😄 We're thrilled you're enjoying our great selection of games and finding good chances of winning!
All the best,
21.co.uk
Would avoid this casino!
13/06/25
Despite the reply I still haven’t anyone contact me and still haven’t received my withdrawal
Would avoid this casino!! Allowed to deposit multiple times but as soon as I click the withdraw I’m kicked out of my account, saying my account is under review despite already have uploaded documents in order to verify my account, I’ve emailed, spoken to multiple agents on live chat to no avail! Absolutely ridiculous!!
June 10, 2025
Unprompted review
Reply from 21.co.uk
hi there Kim,
Thank you for bringing this to our attention.
I understand how frustrating it must be to have your withdrawal blocked and your account placed under review after depositing funds.
I will immediately flag your case to our verification and security teams for urgent review, and I will personally follow up to ensure you receive a clear explanation and a swift resolution.
We are committed to processing withdrawals efficiently and fairly, and we want to resolve this issue for you as quickly as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
21.co.uk
Most casino sites are out 2 rob you…
Most casino sites are out 2 rob you blind we all know that but good god 21.co.uk is on another level. £160 i had to spend to get my first bonus which paid a whopping £1.69. Dead spins after dead spins. Stick to mr q or virgin not these dodgy sites that rig all there games
May 2, 2025
Unprompted review
Reply from 21.co.uk
Dear Craig,
Thank you for bringing these concerns to our attention. We understand your frustration with your recent experience on our platform. We take the integrity of our games very seriously and adhere to strict regulatory standards. We are committed to investigating these claims thoroughly to ensure a fair and transparent gaming environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards 21.co.uk,
I’m don’t want give any stars.im still…
I’m don’t want give any stars.im still waiting my withdrawal 1053£ for 2 weeks already not updated and not get my withdrawal yes .this is not right im think they are scammers.im dont know im get my money or not ,my account they close too can’t login to my account now to.
December 25, 2024
Unprompted review
Reply from 21.co.uk
Hi there,
We understand you're unhappy with the delay in your withdrawal and that you're unable to access your account.
It's understandable to be concerned when a withdrawal is taking longer than expected, especially when you can no longer access your account information.
Our team wants to investigate this situation thoroughly and provide you with an update as soon as possible.
We are committed to working with you to reach a resolution and address your concerns fully.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The 21.co.uk Team
Verification nightmare and account closed
Pink Casino suspended and later closed my 21.co.uk account (all Leo Vegas sites are connected like this) for not providing 'sufficient and correct documentation' even though I sent my documents, passport, proof of address, card photos and everything and had emails saying they were accepted (see my Pink Casino review).
I had a small balance on 21.co.uk that was only trapped in my locked account for a week or so, hence 2-stars... but still, I had no messages about why my account was locked, I had to figure out that these sites were connected in this way myself, and it wasn't till my accounts were closed that they actually sent an emailing explaining it.
When they closed my account they did pay my casino balance out to my bank right away, which is about the only good thing I have to say about them.
November 20, 2024
Unprompted review
Reply from 21.co.uk
Thank you for sharing your experience with us.
We understand your frustration with the account closure on 21.co.uk, particularly the lack of initial communication and the confusion surrounding the connection between our brands.
We are committed to reviewing our processes to ensure greater transparency and clarity during the verification process, especially when multiple brands are involved.
We aim to make this experience as smooth and understandable as possible for all players.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and be in a position to handle your concerns.
Best regards
21.co.uk
Very good betting app
Very good betting app, I turned £30 to £6600 and received my payout next day with no problems.
November 3, 2024
Unprompted review
Reply from 21.co.uk
Hey there,
That's what we love to hear! 🎉
Turning £30 into £6600 is an incredible win – you must be over the moon!
We pride ourselves on offering a top-notch app experience and super-fast payouts, so it's fantastic to know you're enjoying both.
Keep playing those winning numbers, and remember we're here if you need anything.
Best luck for your next big win!
The 21.co.uk Team
DO NOT PLAY HERE THIS OUTFIT ARE A…
DO NOT PLAY HERE THIS OUTFIT ARE A BUNCH OF ROBBING THIEVES.
November 2, 2024
Unprompted review
Reply from 21.co.uk
Hi Matt
We understand your anger and frustration and want to assure you that we take all customer feedback seriously, especially allegations of this nature.
We would never intentionally engage in any practices that could be considered unfair or unethical.
We are committed to investigating your claims thoroughly and working towards a resolution.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best Regards
21.co.uk
Very good site and a good and quick…
Very good site and a good and quick payout process 👌🏻
October 26, 2024
Unprompted review
Reply from 21.co.uk
Hi there!
Wow, thanks so much for the fantastic feedback! 🎉
We're absolutely thrilled to hear that you're enjoying the site and found our payout process quick and easy.
We work hard to make the 21.co.uk experience as smooth and enjoyable as possible, so it means a lot to us that you're having a positive time.
We appreciate you taking the time to share your thoughts – it motivates us to keep raising the bar!
Best of luck and enjoy playing at 21.co.uk! 🍀
Rip off cowboys
September 14, 2024
Unprompted review
Reply from 21.co.uk
Hi there,
We're really sorry to hear about your negative experience with 21.co.uk.
We strive to provide a fair and enjoyable experience for all our players, so feedback like this concerns us.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Thanks,
The 21.co.uk Team
Read the t&cs!!!
Been using 21.co.uk for over a year now. Have spent thousands with them and have been recommending them to all my friends which many have joined the site. Up until now they have been the best site I have ever played on. A very user friendly interface and a nice RTP ratio.
Today, my partner set an account up so she could have a go at it for the first time. She’s never really been into gambling but since I do it both online and in person frequently she wanted to see what it’s about. Unknown to me at the time, I made the mistake of funding her first time using my bank card in my name (our joint account). What a massive mistake this was. I’d deposited £500 for her to sit and play with just so she could get to grips with it and do what she liked.
Of course like most times. Beginners luck set in and she won £1800 back. Thinking not too much of it I then actioned a withdrawal from her account as she didn’t know how to do it herself. I withdrew the winnings onto the same card used to deposit.
Randomly an hour later both my account and her account got suspended and we both received emails saying additional verification is needed. The verification asked for was the bank card used to deposit for both accounts. So I sent a photo of the front and back.
I then attempted to log into my account which was still showing as suspended. I messaged live support who promptly reactivated my account. I asked my partner to try and log into hers but that was also still showing as suspended. When I reached out to live support I was then met with the issue that had caused all of this. I was told my partner was now banned from 21.co.uk and all casinos associated with the LeoVegas brand.
The winnings had been forfeited and we was told that due to the card used to deposit the funds wasn’t in the same name as the account name it breached there terms and conditions. A very very silly mistake from me.
However I assumed all money had been lost but quite nicely of them they did return the deposited funds so I do think that somewhat dampens the blow! But it’s still not great that we lost out on the other £1300 because the bank card doesn’t have my partners name even though it’s our joint account.
A lesson learnt and a mistake I will not be making again. For such a large company I can’t imagine it would make much of an impact if any but I will also be shutting down all accounts associated with the LeoVegas brand. It has left a very sour taste and just don’t believe it’s fair. I’m not even able to dispute it.
Moral of the story. Always read the small prints.
August 14, 2024
Unprompted review
Reply from 21.co.uk
We understand your frustration and disappointment. It's great to hear you've had such a positive experience with us at 21.co.uk for so long and we appreciate you recommending us to your friends.
We completely understand that this situation has stemmed from an honest mistake, one that many people in joint accounts could potentially make.
Our priority is to uphold the fairness and security of our platform for all players. A key part of that is upholding strict security protocols, especially regarding deposits and withdrawals. This helps us prevent fraud and ensure that player funds are protected.
Our Terms and Conditions, which we know can sometimes feel like "the small print", do clearly state that the account holder's name must match the name on the payment method used.
This is a standard practice across the online gaming industry. While we were able to return the initial deposit, the winnings are unfortunately non-redeemable in this situation.
We appreciate you acknowledging this was a mistake on your end and not a deliberate breach. However, we must apply these rules consistently to maintain a fair and secure platform for everyone.
We respect your decision to close your accounts, though we're saddened to see you go. We hope that, in time, you might reconsider and give us another chance to provide you with the positive experience you've enjoyed in the past.
Kind Regards, 21.co.uk
82 random spins every single black…
82 random spins every single black number some of them 3 or 4 times no 8 11 no 10 so now these site is being investigated for me by the police along with gambling commission my advice steer well clear gaming machines fixed dare them to call me a lier
August 9, 2024
Unprompted review
Reply from 21.co.uk
Dear H White,
Thank you for reaching out to us. We understand your frustration after experiencing such a significant losing streak, especially with a run of 82 black numbers in a row. We want to assure you that we take fairness and game integrity very seriously.
As a fully licensed casino, we operate under strict regulations and our games undergo regular audits by independent third-party testing houses to guarantee fairness and randomness. The outcome of each spin is determined by a Random Number Generator (RNG), ensuring every round is completely independent of previous or future spins. This means that even improbable streaks, like the one you described, are statistically possible.
While we cannot control the outcome of these random events, we want to provide you with resources to understand how RNGs and Return to Player (RTP) percentages work. Our Help Centre offers comprehensive information on these topics. A member of our Customer Experience Team will also be reaching out to you shortly through Trustpilot to see how we can further assist you.
Sincerely,
21.co.uk
I lost my card and they wouldn’t let me…
I lost my card and they wouldn’t let me withdraw to my new card. This is despite being the same bank account. Awful service, live chat cut me off when asking about this issue
August 7, 2024
Unprompted review
Reply from 21.co.uk
That sounds incredibly frustrating!
I apologize for any inconvenience caused. I empathize with your frustration regarding this, however, we must adhere to these processes as mandated by our licence.
Therefore as standard procedure like any other gambling site we have to follow our correct policies.
I’d like to assist you further therefore we have requested information internally to be in a position to get our Customer Experience Team to contact you to help investigate and provide more information.
Kind Regards, 21.co.uk
Amazing I just register deposit small…
Amazing I just register deposit small ammount withdraw 600 pound and received it right away I can’t say enought good thing what a great welcome
June 2, 2024
Unprompted review
Reply from 21.co.uk
Thank you for your kind feedback - it put a huge smile on all our faces here at 21.co.uk.
Here at 21.co.uk we always strive to improve, so if you have any more feedback and/or suggestions then please do let us know.
All the best, 21.co.uk
A legitimate company but can have issues
Apologies review being updated again.
Since adding the £5 bonus to my account to rectify frustrating issue below, it now appears I have just been stripped of recieving any offers, and I have not been given any notification of it. For this to happen immediately after I raise a complaint because of not getting bonus I was entitled to is despicable!
I also want 21.co.uk to please confirm if the person who confused losses for wagering Damio has received further training and that he will now ask if he is not sure of something.
/////////////////
Updated my rating from 1 star to 3 star.
I would like to advise that the below issue was resolved and I got my bonus.
I kept getting emails saying bonus now added and it wasn't but eventually they did manage to add it.
I do think that they may deliberately try to trip you up but you do normally get bonuses straight away. If not, if you get through to right person they ll sort it.
It's just mainly some of the staff not knowing what they're doing and then refusing to check with someone when you tell them you don't think they're right and also I do think systems are in place to try to fool people into not getting Bonuses they re entitled to but if you have met requirements they will give them to you if you get through to the right person.
Original review below
//////////////////////////////////////////////////////
I opted in to live casino offer deposit £20 and wager X 1 for £5 Crazy Time Bonus
I contacted via live chat and got through to someone called something like Damio.
He advised I had not deposited via promotion but I had no option to. I had opted in.
He then told me I had only wagered £13 so had to wager another £7
I had not I had wagered £20 but made a loss of £13
I then went back on to my promotions and tried to click on wager but it was greyed out, I then accidentally pushed on decline promotion so it has now gone off, there was no option to ask me if I was sure
I ve just wasted at least an hour trying to sort this out.
May 29, 2024
Unprompted review
Reply from 21.co.uk
We are really sorry to hear about the experience you’ve had with 21.co.uk, our ambition is to deliver the best experience and service possible, and unfortunately it sounds like we didn’t succeed in doing this the first time around.
We appreciate your feedback on the matter.
We would love to look into this matter further for you
We kindly ask that you reach out to our Customer Support team to have this looked into further, or check out our Help Centre where you can find our FAQs and information on everything 21.co.uk.
Reply from 21.co.uk
Hi Israrullah,
Thank you for your kind feedback - we really do appreciate it! Here at 21 we always strive to improve, so if you have any more feedback and/or suggestions then please do let us know here:support@21.co.uk
Again, thank you!
Kind regards,
21.co.uk
Site doesn’t work
Deposited £30 ,site crashed , tried to sign back in again and couldn’t. Couldn’t change password…
Customer service wanted my card details front and back to recover £26..
I refused to send the back of my card details and they refuse to refund me.
So lost £26 for no fault of my own
Not Happy at all
April 4, 2024
Unprompted review
Reply from 21.co.uk
Hi,
Thank you for reaching out to us, and we’re really sorry to hear that you feel like you’ve been scammed on our site.
We want to assure you that we are a fully licensed online casino and follow very strict regulations to ensure fairness to everyone at 21.co.uk.
At 21.co.uk we follow very strict and stringent rules and regulations to ensure that we keep to the highest level of security and safety for everyone. Due to this, we may require certain documents to be verified and it is very important that these processes are carried out to the highest standards.
We appreciate that these processes might seem very complex and/or annoying, but please be assured that they are in places for everyone’s security - including yours!
We really want to help you complete these processes correctly and quickly, so if you have any questions or would like further support please reach out to our customer support via Live Chat, as they will be more than happy to help.
We hope this helps, and again, thank you for reaching out to us.
Kind regards, 21.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.