United Kingdom
Review of 21.co.uk
Reply from 21.co.uk
Hi there,
We're really sorry to hear about your negative experience with 21.co.uk.
We strive to provide a fair and enjoyable experience for all our players, so feedback like this concerns us.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Thanks,
The 21.co.uk Team
Review of Domestic & General - UK
Tumble Dryer - 3 different engineers over a 6 month period to resolve what should be a simple problem. Change the power cord as a solution to burning, tripping the electricity to the house? Give me a break, I swapped the plug to prove it wasn't a "melted plug" after previously been told "its the heater that needs changing". Oh and by the way it might take a month to fix before we'd even consider replacing the dryer.
Here's my advise to people - If you can live without an appliance for days/weeks then D&G might be worth persevering with. My suggestion, save the money you would pay so you can replace your appliance when you need it. They don't care how long you're without an important appliance, and they don't even care if you are unhappy and ask to leave. They've had about as much money as they're EVER going to get from me.
Here's my advise to D&G - hire proper engineers who aren't inept, and also get your customer care team to actually start caring
Reply from Domestic & General - UK
Hi Steve,
Thank you for taking the time to share your review, we appreciate your feedback.
I'm sorry you are unhappy with the length of time it took to repair your dryer, I apologise for the inconvenience this caused you. You should not have been without a dryer for 6 months.
Can you please contact us so we can look into this for you?
Our telephone number is 0333 000 9799 or we can be contacted on either of the links below:
https://www.facebook.com/DandGUK
http://www.twitter.com/DandG_UK
Thank you,
Louise,
D&G Team.
Review of Compare The Bathroom LTD
Review of Yodel by InPost
Awful
Knock on the door and hand the parcel to the recipient
It can’t be that hard can it?
Reply from Yodel by InPost
Hi there, I understand that the parcel was not delivered as per the Yodel delivery guidelines. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
