KI

Kim

United Kingdom

Reviews

Review of 21.co.uk

Rated 1 out of 5 stars

Would avoid this casino!

13/06/25
Despite the reply I still haven’t anyone contact me and still haven’t received my withdrawal


Would avoid this casino!! Allowed to deposit multiple times but as soon as I click the withdraw I’m kicked out of my account, saying my account is under review despite already have uploaded documents in order to verify my account, I’ve emailed, spoken to multiple agents on live chat to no avail! Absolutely ridiculous!!

June 10, 2025
Unprompted review

Reply from 21.co.uk

hi there Kim,

Thank you for bringing this to our attention.

I understand how frustrating it must be to have your withdrawal blocked and your account placed under review after depositing funds.

I will immediately flag your case to our verification and security teams for urgent review, and I will personally follow up to ensure you receive a clear explanation and a swift resolution.

We are committed to processing withdrawals efficiently and fairly, and we want to resolve this issue for you as quickly as possible.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
21.co.uk

Review of primecasino.co.uk

Rated 2 out of 5 stars

I’m confused

I’m confused, you’ve asked me to upload funding evidence which I have about 3 days ago still not been verified, I’d I don’t understand why I can’t upload my ID as that is proof of who I am, I uploaded a “selfie” holding my ID next to my face on the live chat in order to change my email, I don’t understand how that isn’t suffice. Still unable to withdraw, still waiting to be verified.

May 12, 2025
Unprompted review

Reply from primecasino.co.uk

Hi Kim,

Thank you for your review. We understand your frustration, and we’d like to clarify the situation.

While your ID and selfie help confirm your identity, verification also sometimes includes other documents depending on the account activity. If you’ve already submitted source of funds documentation, it may currently be under review. Unfortunately, without your username or registered email, we’re unable to check your account status directly here.

We kindly ask that you contact our customer support team via live chat or email (support@primecasino.com) so they can securely access your account and provide a specific update on your verification and withdrawal status. We are always happy to help in any way we can.

The Prime Casino Team

Review of Barz

Rated 1 out of 5 stars

I made 2 withdrawals Saturday 2nd of…

I made 2 withdrawals Saturday 2nd of December was meant to be processed and received back to my deposit method on the Sunday.
Sunday comes get an email transaction failed please send a bank statement so we can process your withdraw.
Sent said bank statement the “accounts team” acknowledged and verified my bank details for my withdrawal to go ahead.
Contacted via email and live chat no information, at all, just keep telling me to wait or email as they can’t give me any information.
Sent 2 emails which I am awaiting a reply.
Keep being told to be patient and wait a little longer.
I’ve waited the allotted time frame given, submitted my bank statement and have waited.
Never known a casino to take so long, have zero information about my withdrawal, and not replying to my emails.
The withdrawal amount is for £200 and I feel I’m going round in circles and not getting anywhere despite my best efforts.
I have screen shots of the chats, my withdrawals and emails, I’ve kept a record of everything.
Oh and one last thing they locked my account after my withdrawal.
“Security checks”
Why would you have to lock my account to do security checks straight after my withdrawals.
I haven’t violated any terms, I didn’t use any bonuses.
Very disappointed.
Hoping that coming here I can get it sorted with a little help as I’m not getting anywhere with them.
I would not recommend this site.
Should have read the reviews first as everyone seem to be having the same problem.
Honestly seems like scam.
Will not cash out your withdrawal at all!

December 1, 2023
Unprompted review