United Kingdom
Review of 10bet UK
It's an ok site. Can be difficult bonusing certain games, which is gambling of course. Just received free money, which is nice but ***I had to ask if there was anything on offer*** after spending a lot of money on the site. They didn't initiate the bonus, I had to ask !!!!! As a site, you should initiate offers to players more if you want to keep them.
Review of SpinGenie
Not enough offers despite good game selection. What's happened to match deposit bonus? You used to offer it ! Also you block players if you need any information. Why don't you pre-warn players when you need any information first before blocking their play? Very irritating when you do this !!!
Reply from SpinGenie
Hi There,
Thank you for your feedback. We’re glad to hear you enjoy our game selection. Regarding bonuses, all current offers are listed in the Daily Picks section of your account, which is regularly updated with new promotions.
For account verification, we sometimes need additional information to ensure player safety and compliance with regulations. While this may temporarily restrict access, it is part of our commitment to safer gambling and protecting our players. We understand this can be frustrating and aim to make the process as smooth as possible.
If you have any questions or need assistance, our support team is always happy to help.
The SpinGenie Team
Review of BetGoodwin
Site doesn't work that well. When you choose a game it won't process. You have to choose and go back a few times until the choice comes on. Also be aware of these ask of reviews only when you first join, then hoping you leave a good review, and then they'll add restrictions limitations and demand proof of wealth which is a bad term. Proof of finds more apt !!! Then you regret leaving a good review. Be cautious ⚠️ as like all these sites they're not interested in you and only interested in control !
Review of BetGoodwin
Got to be careful with these sites. They'll ask for a rating then afterwards be awkward and impose limitations and restrictions !
Review of YouLend
Leo the Lionheart I call this great Gentleman that helped me. He was so patient and helpful as I'm very luddite with computers. BIG THANK YOU to you. Very helpful and supportive organisation 🙏
Reply from YouLend
We’re delighted to hear that you enjoyed your experience with us and thank you for leaving a 5-star review. We strive to provide the best service possible, and your feedback means a lot to us.
Review of SpinGenie
They'll always pay out on wins and a good casino. Only negative is they land you with a temporary block on your account without warning ! "Hey player we need some information from you. It won't take long !" Then you're cornered and forced to disclose information on what they want. Yes I understand they're doing their job but they should warn players before just imposing this first !!!!! Bad practice. Like a lot of casinos they wait until you deposit and then trap you !
Reply from SpinGenie
Hi There,
We are sorry to hear you got temporarily blocked while playing with us.
As per our Safer Gambling Policy, we may set restrictions on your account, which means you are not able to play. We are truly sorry about that, we just care about our players and want to know that they are having a positive experience in our casino.
It's just that once our players' accounts have reached a certain threshold, we have to make sure that they are playing within their means, this is a part of our responsible gaming measures and you can read more on our responsible gaming page:
https://www.spingenie.com/en-ROW/responsible-gaming/
We are sorry for any inconvenience this may have caused you.
Thanks for understanding,
The SpinGenie Team
Review of PlayOJO
Try contacting them through chat? Nothing !
Try contacting them via email? Nothing ! No response !
Another thing is they take too long on withdrawals and you're only allowed 1 withdrawal at a time ! Ojo Don't respond with "Get in touch with us so we can resolve this matter !" That's the point I've tried many times and looks like you're all fast asleep ignoring communication !!!!!!!
Did you note the reply? Contact us through Live chat??? Thats the point You're never there !!!!!
Reply from PlayOJO
Hi Jim,
The OJO crew is sorry to read about your experience.
Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible so we really appreciate your patience.
We can assure you that everything that we do is in line with our regulatory bodies and we are completely transparent with all our players. But if you would like to discuss your concerns you can join us on Live chat, Facebook, or Twitter.
Review of PlayOJO
Reply from PlayOJO
Hey Jim,
Thanks for your feedback and sorry to hear about your experience.
Please get in touch with us so we can assist you on this.
Feel free to reach out via Live chat, Facebook or Twitter for us to check thing for you.
We'll look forward to hearing from you Jim.
Review of MrQ.com
Fritz was Brilliant to deal with. I asked for help and he was straightforward very professional and helpful. Great site 👍 Thank you.
Review of Virgin Bet
DISGUSTING EXPERIENCE !!!
JUST SIGNED UP TODAY AND ONLY SPENT £19 AND THEY BLOCKED MY ACCOUNT WANTING DOCS STATEMENTS PHOTO ID ETC ETC.
I CAN UNDERSTAND IF I WAS SPENDING EVEN £100+ BUT £19 ??? NO OTHER SITE IS LIKE THIS. ALSO LIVE SUPPORT DON'T ACKNOWLEDGE YOU AND JUST IMPOSE STANDARD ONE WAY TEXT AT YOU !!! NO LISTENING PROCESSING SKILLS AT ALL. TOO MUCH TOO SOON. I TOLD THEM TO GIVE MY REMAINING BALANCE TO CHARITY ! PATRONISING PR1CKS !!!
Hey Virgin Bet Thank you for your reply but try reading my review again and this is my reply !!! £19 spent and I'm a problem Gambler? I've spent more on a casual visit to a convenience store. Does that make me a problem convenience store spender? 🤔 🤦♂️BIZARRE SITE
Reply from Virgin Bet
Hey, thanks for taking the time to leave a review. Any documents that our verification team requests are in line with our regulatory requirements, as your query is account specific, we would ask that you send us an email over to support@virginbet.com and we will be able to investigate further. Thanks - Virgin Bet
Review of Lottomart
Really good experience but nevertheless I'm cautious as I had a similar introduction with Leo vegas. I played on there similar to Lottomart. I got bonuses without too much difficulty. I completed the wager and came out with a profit. I noticed playing again, it's harder to get bonuses now. Lulled into a false sense of security.
These sites are clever allowing you to win thinking you can win over and over again!!!!! Oh no !!!!
Happy with the site but I urge caution with how they work !
Your site like other sites use the excuse about its out of our hands and the RNG determines outcomes ! No. The RNG remember is created by the software creator whom in turn could recalibrate the RNG more fairly !!!!!
Reply from Lottomart
Hi Jim, thank you very much for leaving your feedback. We are really pleased that you had a positive experience on site when claiming the generous Welcome offer. In addition to that offer we also have daily promotions that you can view via the "My Promotions" section. Rest assured, the game payouts are not influenced in any way, if a bonus has been claimed or not. If you wish to discuss your concerns further please contact our dedicated Player Experience Team who will be able to answer all of your questions.
Review of Lottomart
I've found this site really good. I did a £90 + £90 bonus match. Took a long time to meet the wager requirements but came out with a good profit. I suppose its easy to be positive if you get a profit and damming if you don't. Like all forms of Gambling we are all grown ups and should accept responsibility regardless of outcome !
Reply from Lottomart
Dear Jim. Thank you for your feedback this is much appreciated. We wish you continued enjoyment with us and the best of luck!
Review of SumUp
Taking us to a cashless society more and more.
The reader is fine but this is a way of over monitoring your financial activities.
Some businesses like cash and dealing with cash for their own reasons.
We need a balance in society.
Doesn't always work that well as it should !
