Very smooth and professional.  Helpful and made the experience positive.

Worst money making app and they keep pushing customer to pay more and more without work being done, also they target NRIs. Just for 100 ruppes work they charge 10000, there is no middlemen required for any of this land related process.

The agent I worked with was knowledgeable, friendly, great with communication and very friendly.  Rocket has been one of the easiest mortgage processes I've been through.  

Great customer service would highly reccomend 

We have used Newday USA for two loans now 
 They are great. Zach helped us on our Streamline  Refi.  It went quickly and Zach really helped us out. We are saving almost $500 a month th on our mortgage  payment.  

thanks so much for helping me with my first home!

What a clown show! My mother passed away and her husband’s family asked me to close her RBC account. Simple, right? I am the executor with a copy of the will in hand, as well as the death certificate. I also have bank statements provided by the family. First the associate at the counter is confused. There is $20 in the account, and she doesn’t want to do something crazy… so a supervisor is called. The supervisor notes that my brother has Power of Attorney and should be present. I ask, “Doesn’t that power cease with death?” She acknowledges that I am correct, but wants him there anyway. (In other words, “Our demand is illegal, but we’re insisting anyway. Because we’re a big bank… and you’re not.”) Eventually another supervisor arrives to insist that the $20 cannot be released without the presence of my mother’s husband (90+ years old and in a nursing home) and my brother who had Power of Attorney (which they admit has now expired). For $20. This all took over 45 minutes… my hourly rate when I work is $100. So a complete waste of time. 

To top it off, an RBC corporate attorney calls me 3 weeks later. She has no apology, no explanation, and wants to know if she can “help.” LOL  God only knows what that phone call cost RBC… but they managed to hold onto that $20. 

This is the LAST bank I would trust with anything. 

My loan officer Luigi was very professional and pleasant to work with. He was very knowledgeable about he loan programs and structured a loan that fit my finances and was able to pay off all my credit cards.  I can't say enough about Khue, the underwriter. She was also very pleasant to work with and knew exactly what paperwork was needed. She also worked overtime to help my loan close within just a few weeks.  As I'm writing this review, I got a call from Luigi to make sure everything was ok. 
Thank you guys..

My experience with this mortgage company is the worst experience any homeowner can face. I just had my mortgage moved from a different mortgage to Valon Mortgage, and since then, I'm experiencing hard and unprofessionalism services. Every agent you speak to is dumber than the other one. However, it seems you have to talk to them every month, definitely, because of the issues that keep arising on your account. You won't know how bad they are until you have a glitch on your account. 

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Lending Force, LLC.

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Zion Investors Mortgage Lending

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