RBC Reviews 1,662

What a clown show! My mother passed away and her husband’s family asked me to close her RBC account. Simple, right? I am the executor with a copy of the will in hand, as well as the death certificate. I also have bank statements provided by the family. First the associate at the counter is confused. There is $20 in the account, and she doesn’t want to do something crazy… so a supervisor is called. The supervisor notes that my brother has Power of Attorney and should be present. I ask, “Doesn’t that power cease with death?” She acknowledges that I am correct, but wants him there anyway. (In other words, “Our demand is illegal, but we’re insisting anyway. Because we’re a big bank… and you’re not.”) Eventually another supervisor arrives to insist that the $20 cannot be released without the presence of my mother’s husband (90+ years old and in a nursing home) and my brother who had Power of Attorney (which they admit has now expired). For $20. This all took over 45 minutes… my hourly rate when I work is $100. So a complete waste of time.

To top it off, an RBC corporate attorney calls me 3 weeks later. She has no apology, no explanation, and wants to know if she can “help.” LOL God only knows what that phone call cost RBC… but they managed to hold onto that $20.

This is the LAST bank I would trust with anything.

I hate the way, they answer their calls by using a robotic voice. It takes too long to talk to someone real and sometimes we can’t even talk because the calls get disconnected because we can’t satisfy the robot with our answers. I would request RBC to change this system, if they are reading this.

Have been a WJ card holder for years. No work today. Call and they have frozen card as no id on file. I said how the heck did I get a card in first place? NEVER, EVER BANK AT RBC
Beside terrible service, you will get service charged to death.

If i could give this company a minus or 0 star rating i honestly would. Worst banking company I've ever delt with. They don't care about their customers and disputing charges on my account is a complete and utter nightmare. If they want more prood or evidence from you, you have to physically print out the evidence and either physically mail or fax it. There's no other way to do it. And as a physically disabled person with chronic arthritis and lung issues this is nearly impossible for me to do. Plus the fact that I don't personally drive myself and don't have my own printer. I just don't understand why they don't have a special email address i can send them additional information and evidence too. LIKE LITERALLY EVERY OTHER BANKING COMPANY I'VE EVER DELT WITH. I've lost hundreds of dollars due to this as i wasn't able to provide them with their evidence in time and thus they denied my disputes dude to me being very sick or hospitalized. They should be ashamed because I've mentioned this to them MANY times but they don't care they should have some mercy for sick and disabled jobless people like me.

They are very close to loosing me as a customer completely. I'm lucky i don't pay for their services. I literally only use a card from them that was provided by my disability benefits as a forum of payment but I'm considering switching to the cheque option to avoid dealing with this nonsense after my experience with RBC.

I an RBC Cash Back credit card. In order to have my cash back balance credited to my account, I have to phone them and request it. The number to do this is 1‐800‐769‐2512 which was experiencing "technical difficulties" and could not get through. I then phoned the regular customer service number and waited 21 minutes to speak with a rep. It took over 8 minutes for a simple request to have my cash back total applied to my credit card balance. Why does this need to be done over the phone? RBC rewards can be redeemed online securely, why not the cash back?
Certainly not a customer-friendly bank.

Worst bank . Worst experience for a loan.
I will never recommend anyone. Their service is lacking.

I moved to Coventry Securities llcand my experience has been quite enjoyable. It has really been profitable and withdrawals are quick too.

Despite others' dishonesty, Conquaero Co. was incredibly competent and got me my entire £272,950 back.

Absolutely worst bank to deal with. Take your money elsewhere,I did.

Disgraceful Service from RBC – My Son Was Stranded and They Did Nothing
On September 30, 2025, I had one of the worst customer service experiences I’ve ever encountered — and shockingly, it was with RBC, a major Canadian bank.
My teenaged son was stranded over an hour from home after RBC froze his debit card when he attempted to deposit a cheque that I had written him — into his own RBC account. He suddenly had no access to his funds and no way to get home.
What followed was over an hour of phone calls on my part — while my son was stranded — and a string of incompetence, transfers, disconnects, and outright refusal to help.
• First, I was on hold for 30 minutes before finally speaking to Simar, who wasted more time before transferring me to Aaron in Security.
• I explained that my minor child was stranded with no money. Aaron clearly understood this, yet he refused to help, said he would have a supervisor get back to me in 24 to 48 hours, and disconnected the call when I tried to explain the situation again.
• I called back, was transferred to the wrong department, called again, and was sent to Rubens in Security, who then sent me to Hamza — someone not even in Security, despite my specific request.
• My son had to repeat his card number three times to this guy again, only for Hamza to tell us — after 19 more wasted minutes — that we actually did need to speak to Security. He gave me a number (1-866-212-2004) and then disconnected the call, never calling back — even though I gave every representative my phone number as soon as they answered.
The entire ordeal took well over an hour — while my son was stranded with no access to money, no way to get home or to buy food — and not a single RBC employee took responsibility, showed urgency, or followed up. It was a complete and total failure of customer service, and a shameful example of how poorly this bank treats its customers in real, urgent situations.
RBC should be absolutely ashamed. Your systems failed. Your staff failed. And your response time — “24 to 48 hours” to help a stranded minor? — is not just unacceptable, it’s irresponsible.
If this is how RBC responds in a genuine emergency, it’s clear this bank is unreliable and unsafe.
Do better, RBC — or expect to keep losing customers. We are closing all our accounts first thing in the morning.

RBC renewed my GIC term without my acknowledge. The RBC consultant woman did not mention their auto-renewal feature nor asked if I would like to sign up for it. They did not communicate with clear informations, and used misleading text on on their email title and let clients to bear the consequences when they were given very little informations on before signing up.

One of the worst banks I have ever dealt with. Wait times are awful, staff seem poorly trained and lacking in correct and accurate information. On line banking app is a joke - very poorly designed. I had banks in third world countries that are far more efficient than RBC. Needless to say, I’m closing my accounts.

They are quick to take my money for fees, but their service is lacking. I wanted to close my credit cards and it took WEEKS of being given the send-around. I had to make several very expensive calls from abroad (because I had left Canada) to get it sorted. Disappointing and very unprofessional.

Royal Bank has to improve its online service, I can't get into my page, it says call 1800- and they can't help.
Canceling an appointment is impossible as well.
All the Royal Bank is interested in, is selling there dam services.

Do yourself a favour and get BMO. This bank is the worst thing to happen to Canada in the last 2 decades (and a lot of crappy things have happened here)

Omg the worst bank every month right before pd they like to do bank fees and wat not the day before I get paid they hit bank account in minus and husband as well

I am extremely disappointed and frustrated with my recent experience as a business account holder with RBC. Unauthorized withdrawals totaling over $9,000 were made from my account without my consent or proper notification. Although the initial deposits were correctly made, RBC unilaterally debited these funds back without explaining the process or timeline. Despite multiple calls and even visiting a branch in person, RBC failed to communicate or resolve the issue promptly, contacting me only once after all the funds were withdrawn.

This gross mishandling not only caused severe financial distress but also led to my debit card account being overdrawn, significantly damaging my credit score unfairly. To make matters worse, the company responsible for paying my commission has refused to pay me again, claiming they never received the funds — further threatening my legitimate earnings.

RBC’s lack of transparency, accountability, and poor customer service has caused me immense inconvenience and hardship. I am calling on RBC to immediately return my funds, provide clear explanations, compensate for the damages caused, and implement real changes to prevent such damaging errors in the future. Until then, I strongly caution anyone considering banking with RBC to reconsider.

#RBCfail #BankingNightmare #CustomerDisservice

After three weeks i have not been contacted by customer service and they have not refunded my money!
They just closed my account out of nowhere. be careful! they stole all of my client's money and do not want to pay or return it! Good thing the problem was promptly resolved after filing my verdict through Rstex !!!

Your mobile app system is so stupid and not user friendly...Trying to get out of one screen caused my account to be locked out. As well as my online access was locked out. I wasted 45 minutes on these calls. Maybe I should bill you.
I was still not able to complete the transaction on the mobile app because of the identity verification process. Totally non-user friendly.

I had a great experience with jaskaran
She solved my issue very patiently!!!!❤️

I would zero stars if was possible. My experience with their mortgage specialist has been terrible. She is highly unprofessional, rude and just plain ignorant of what credit analysis really means!