I cannot recommend NHMH enough. All the staff I have spoken to have been friendly, knowledgeable and patient. It is great to always speak to humans as well. It feels very personal and I have felt he... See more
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Contact info
CO3 0JS, Colchester, United Kingdom
- www.nhmh.co.uk
Replied to 28% of negative reviews
Typically replies within 48 hours
Great customer service would highly…
Great customer service would highly reccomend
Great service
Great service. I was frequently updated throughout the process of buying my first home. It was a smooth and painless process. Would highly recommend.
Great customer service and support
Great customer service and support. Good communication, clear guidance and tailored advice. Felt reassured, in safe hands of experts wanting the best for the customer.
Our experience has been great from…
Our experience has been great from start to finish. Sharon Hall was really helpful and informative in considering our needs for the mortgage and getting our application processed so quickly. Marina Leonard has been excellent in managing the process of us receiving our mortgage offer, and keeping us updated with developments every step of the way.
I cannot recommend NHMH enough
I cannot recommend NHMH enough. All the staff I have spoken to have been friendly, knowledgeable and patient. It is great to always speak to humans as well. It feels very personal and I have felt heard throughout.
I have been kept informed every step of my mortgage journey, the whole team as well as more recently my communication with Michaela Withers has been absolutely faultless. With NHMH they make applying for a mortgage and the whole process very straightforward and stress less.
Thank you, very appreciated 🙂
New Homes Mortgage Helpline were amazing
New Homes Mortgage Helpline were fantastic from start to finish.
The process was quick and straightforward, everything was completed within just a few days. I couldn’t recommend them more highly
Mortgage application
The guys at new homes group have been amazing helping us out throughout our mortgage process. Special thanks to Shannon Quinn and Amrit kaur we wouldn’t have a clue what to do without them !
My experience has been very positive…
My experience has been very positive with New Homes; I received excellent support and advice obtaining my mortgage and was given regular updates throughout the process.
Initially I was advised by Lewis Jackson who was very helpful and professional. He listened carefully to the type of mortgage I wanted then spent time locating the correct one for me. He went through the advantages and disadvantages of each possible mortgage and supported me in making a decision that was right for me. I also found providing the necessary documents and ID was completed easily; since undertaking the house buying process, I have found that systems used by others to provide documents and ID have not been straightforward but this was not the case with New Homes.
Once the mortgage was chosen, I was informed regularly of its progression by Megan Dodds who explained and clarified each step of the process. I found her to be patient and professional; who was always happy to explain anything I wasn't clear about.
Overall I found the whole process a positive experience.
Outstanding Support from Start to Finish
Our experience with New Homes Mortgage has been excellent from day one! As first-time buyers, we had lots of questions and weren’t always sure what to expect, but Michaela and Thomas made everything clear, straightforward and made what could have been a stressful process feel simple and well-organised.
Thomas guided us through the application process with patience and professionalism. After our application, Michaela took over and was equally brilliant - always keeping us updated, explaining each step, and ensuring everything moved smoothly.
We’re very grateful for all their help and couldn’t have asked for a better experience. Highly recommend New Homes Mortgage to anyone looking for knowledgeable, friendly, and reliable support when buying a home!
Great, personal service
This is the second time I've used NHMH and I will continue to use them in the future.
The service is always outstanding, there is never a long time to get through to them. Sarah the mortgage advisor was really patient and explained everything to me that I didn't understand and explained various options. She never gave up when we encountered some challenges from lenders (I never knew some lenders don't lend on a property that's been sold for the second time in 6 months).
Marina from the progression team was always so help and called me every couple of days with an update. She was able to chase the lender up when they seemed to be dragging their feet. She was always on hand when I needed an update and most importantly she always got back to me even if it was just to say there was no update.
Thank you so much!
Great Experience from Start to Finish
New Homes Mortgage Helpline made my mortgage process smooth and stress-free. They submitted my application, kept me updated, and thanks to Michaela Withers and Diane Bassford for their support, my loan has now been accepted. Friendly, professional, and efficient, I would highly recommend them!
Great experience
Shannon and Sam where both fantastic throughout the whole process. Made buying our first home easy, simple and stress free. Thank you
Megan was very efficient and…
Megan was very efficient and professional and always provided timely updates
Smooth and Stress-Free Loan Experience
NHMH were fantastic in supporting me through the process of getting my loan offer. Everyone I spoke to was patient, friendly, and always quick to respond. Michaela Withers, who handled my application, was especially calm, reassuring, and kept me updated at every step. I’m really grateful to her and the whole NHMH team for all their help!
Would not recommend!
I was referred to NHMH by my builders as their "default/recommended option". While I have no doubt that they can handle routine cases, I got the impression that they might struggle with anything out of the ordinary. It felt as though they were doing me a favor by offering their mortgage service, rather than treating it as a professional service I was seeking.
The initial mortgage advisor seemed to focus on aspects that weren't entirely relevant to my situation. This approach was not particularly helpful or efficient.
I would not recommend this service, especially considering that there are excellent advisors in the market who actively listen, go the extra mile, and process applications much more quickly. These competitors offer a level of service that NHMH did not match in my experience.
I hope NHMH can reflect on this feedback and improve their service to meet the standards set by their competitors in the current market. There's significant room for improvement in terms of customer focus, efficiency, and adaptability to individual client needs.
Very happy with service provided.
Very happy with service provided.
From no hope to our first dream home - Outstanding support
We can’t thank New Homes Mortgage Helpline enough for their incredible support. As first-time buyers with no knowledge of how the process works, what could have been overwhelming instead felt smooth and well-guided from start to finish.
A huge thank you to Jake Spriggs-Moore, who was our very first point of contact. From the very beginning, he was friendly, patient, and reassuring. He explained the process clearly, took the time to answer our questions, and kept us updated at each step. His support gave us confidence right from the start and made the whole experience far less daunting.
An extra special thank you to George Ramsey, whose dedication was simply outstanding. He even worked with us on a bank holiday, and what should have been a short call turned into over 3 hours because George wanted to make sure we fully understood everything and had all our questions answered. His patience, professionalism, and commitment left us absolutely speechless - it’s rare to see someone go so far above and beyond for their clients.
We’d also like to thank Liam Rogerson, who kept us constantly updated once our application was with the lender. His consistent communication and reassurance gave us real peace of mind that everything was moving in the right direction.
What makes this experience even more meaningful is that, while other advisors gave us little hope, New Homes Mortgage Helpline truly believed in us and worked hard to make it happen. Now, we’re just waiting for the keys to our very first dream home - something we couldn’t have imagined without the amazing support of Jake, George, and Liam.
We are beyond grateful for everything this team has done, and we would recommend New Homes Mortgage Helpline to anyone looking for genuine, caring, and expert guidance on their mortgage journey.
This is the first time using New Homes…
This is the first time using New Homes and I can say the say we have received has been brilliant.
I would like to say that Megan Dean and Charlie Thomas Hood have been brilliant, they return calls quickly and have kept us informed each step of the way.
Made Everything Straight Forward
They have been brilliant right from the start with Sharon providing advice on the best product for me and Megan keeping me updated on the progress of my application. Thanks to them organising the mortgage has been really straight forward.
Helen and Megan 10/10
Myself and my partners experience with New Homes Mortgage could not have been better! We started off with Helen McGowan giving us plenty of help and advice as due to being first time buyers we weren’t the most clued up. She was also quick to answer any questions we had. After the application we were helped by Megan Dean who was constantly keeping us updated with the process while also pushing for updates for the seller! Thank you both very much for making this daunting experience so much easier!
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