New Homes Mortgage Helpline Reviews 5,280

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's app and service, highlighting the positive attitudes and strong ethical standards upheld by the staff. Consumers appreciate the helpfulness and friendliness of the team members, who are always ready to answer questions and provide support throughout the mortgage process. People also value the regular updates and clear communication they receive at each stage. The seamless process, from the initial phone call to the final mortgage application, is a recurring theme in the reviews. Reviewers specifically mention the staff's knowledge, patience, and ability to explain complex information in an easy-to-understand manner. Consumers highly recommend the company's services, particularly for first-time buyers or those unfamiliar with the mortgage process, noting that the team goes above and beyond to ensure a smooth and stress-free experience.

Based on these reviews

Rated 5 out of 5 stars

I cannot recommend NHMH enough. All the staff I have spoken to have been friendly, knowledgeable and patient. It is great to always speak to humans as well. It feels very personal and I have felt he... See more

Rated 5 out of 5 stars

New Homes Mortgage Helpline were fantastic from start to finish. The process was quick and straightforward, everything was completed within just a few days. I couldn’t recommend them more highly

Rated 5 out of 5 stars

The guys at new homes group have been amazing helping us out throughout our mortgage process. Special thanks to Shannon Quinn and Amrit kaur we wouldn’t have a clue what to do without them !

Rated 5 out of 5 stars

Myself and my partners experience with New Homes Mortgage could not have been better! We started off with Helen McGowan giving us plenty of help and advice as due to being first time buyers we weren’t... See more

Rated 5 out of 5 stars
Verified

Bellway recommended New Homes Mortgage Helpline, and I must say they are simply the best at what they do. Sharon and Micheala were very patient, calm, and responsive whenever we needed them. I must al... See more

Rated 5 out of 5 stars

This is the second time I've used NHMH and I will continue to use them in the future. The service is always outstanding, there is never a long time to get through to them. Sarah the mortgage advi... See more

Rated 5 out of 5 stars

After wasting 10 weeks with another mortgage broker, Bellway suggested New Homes Group. Based on my experience I was apprehensive, but within 5 mins of my first call with Callum, I quickly f... See more

Rated 5 out of 5 stars

We had a great experience with NHMH throughout the process of buying our home. The team were professional, responsive, and truly helpful every step of the way. A big thank you to Michaela Withers and... See more

Rated 5 out of 5 stars

George Rayner, Megan Dean and Lucy Ellam have been incredible from the very start. What was initially a daunting prospect quickly felt like a smooth and informed process. We are still working with the... See more

Rated 5 out of 5 stars

New homes team are who they say they are, we scouted several advisors but none to compare with new homes services. They don't stress with volumes of documents, just few information and they are ab... See more

Rated 5 out of 5 stars

This is the first time using New Homes and I can say the say we have received has been brilliant. I would like to say that Megan Dean and Charlie Thomas Hood have been brilliant, they return calls q... See more

Rated 5 out of 5 stars

So very glad that my partner and I used NHMH to purchase our first home together as a couple. Cannot recommend them highly enough. Michaela Withers guided us through the process professionally and e... See more

Rated 5 out of 5 stars

My experience has been very positive with New Homes; I received excellent support and advice obtaining my mortgage and was given regular updates throughout the process. Initially I was advised by L... See more

Rated 5 out of 5 stars

Bellway recommended New Homes Mortgages to us. we were slightly apprehensive of them suggesting one of their partners. However, the experience of working with them was fantastic. Faultless in their c... See more

Rated 5 out of 5 stars

NHMH were great! Everything was done virtually which is super convenient, and they operate after 5PM which meant I could have my initial mortgage broker meeting after work. Sharon and Michaela kept me... See more

Rated 5 out of 5 stars

I honestly thought the process would be soo long and exhausting but it didn't . Michaela, Sinead and Rizwan made our experience a happier one within few weeks. Their advice was excellent and we were p... See more

Rated 5 out of 5 stars

Mortgage process made quick and extremely easy by Sarah and Sian. Applying for a mortgage can be quite daunting, especially for a first time buyer so having people that can ease any doubts through... See more

Rated 5 out of 5 stars

From start to finish the professional advice and communication has been outstanding. As a first time buyer I have felt nothing but safe with Michaela and have known every step as soon as she has. I co... See more

Rated 5 out of 5 stars

Like many others that have used NHMH, they have been absolutely fantastic. Each and everyone of the staff have been brilliant when I have spoke to them, not just the ones assigned to my account but wh... See more

Rated 5 out of 5 stars

Shannon and Sam where both fantastic throughout the whole process. Made buying our first home easy, simple and stress free. Thank you

Rated 5 out of 5 stars

NHMH have been incredibly helpful in guiding us through the purchase of our home. Michaela Withers and Martyn Bayntun were both extremely informative and honest and made it very easy. Absolutely r... See more

Rated 5 out of 5 stars

From the very first phone call with Liam I felt we were going to be looked after very well. The next step was a teams meeting with Lucy and that was very well organised. Step 3 we were passed on to Me... See more

Rated 5 out of 5 stars

As a first time buyer, NHMH have been extremely kind, helpful, and informative. I was surprised how much they actively cared that I get the best possible deal. They held my hand throughout the whole p... See more

Rated 5 out of 5 stars

Huge thanks to Megan Dean for her support as my mortgage progresser. She was always on top of every detail and kept me informed throughout the process. Truly appreciated!

Rated 5 out of 5 stars

I had a fantastic experience working with my mortgage advisor : New Home Mortgage. From start to finish, they were incredibly helpful, knowledgeable, and always available to assist with any questio... See more

Rated 5 out of 5 stars

We can’t thank New Homes Mortgage Helpline enough for their incredible support. As first-time buyers with no knowledge of how the process works, what could have been overwhelming instead fel... See more

Rated 5 out of 5 stars

Lisa bland and jade skinner were amazing from start to finish for our mortgage. Jade was great at chasing up any documents and making sure we got everything we needed as soon as possible. Lisa was ver... See more

Company replied

Rated 5 out of 5 stars

I'm not quite at the end of the process, but for a first time buyer, you couldn't ask for better, more thorough service. Rebecca King was incredibly helpful and talked me through all my options and ex... See more

Company replied

Rated 5 out of 5 stars

from start to finish exceptional service I couldn’t recommend new homes mortgages enough I had an initial telephone call with jay magee who was so pleasant, to our advisor nick Scuffins again so infor... See more

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Rated 5 out of 5 stars

Thank you NHMH for all your help and assistance. The whole process has been seamless. Right from the first phone call with Kane, the visit from Stefano and then the regular updates from Emma on my mor... See more

Company replied

Rated 5 out of 5 stars

NHMH provide a high quality service. Throughout the process, we were regularly updated and the staff were very helpful from beginning to end. In particular, we would like to thank Nick and Geraldene f... See more

Company replied

Rated 5 out of 5 stars

NHMH have been great from start to finish. Always so helpful and friendly, and there to answer any questions no matter how silly they seem. Every member of staff we’ve spoken to has been great, partic... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend the service they provide to help anyone find the beet mortgage for their needs. Karen worked tirelessly to find the right lenders for our needs and she keep me up to date at all... See more

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Rated 5 out of 5 stars

All the sales administrators we spoke to at the New Homes Mortgage Helpline were great help. But we must name Emma Dukes and Karen Rozier. Both of you were fantastic. Thank you for your professional... See more

Company replied

Rated 5 out of 5 stars

Was referred to new homes mortgages by Bellway! We were assigned to Scott Fisher, in which the service from him was great, he had to jump many hurdles with finding the right lender for us as my partn... See more

Company replied

Rated 5 out of 5 stars

Initially we had Dom Barker who helped us find the right mortgage.. he was a good listener, friendly, lovely & had excellent communication & interpersonal skills!! Then we were passed onto our case ha... See more

Company replied

Rated 5 out of 5 stars

Amazing Service from start to finish. Michael Patching with his friendly and whitty personality, really made us feel comfortable taking all our details and getting us our Mortgage in principle, Declan... See more

Rated 5 out of 5 stars

Naamah F Forrest, thank you!! Naamah has been fantastic from start to finish! She and her team are absolutely brilliant - always quick to respond via email or phone. They made the whole mortgage proce... See more

Rated 5 out of 5 stars

They have been brilliant right from the start with Sharon providing advice on the best product for me and Megan keeping me updated on the progress of my application. Thanks to them organising the mort... See more

Rated 5 out of 5 stars

NHMH were fantastic in supporting me through the process of getting my loan offer. Everyone I spoke to was patient, friendly, and always quick to respond. Michaela Withers, who handled my application,... See more

Rated 5 out of 5 stars

This team is by far the best group of mortgage brokers I’ve ever worked with. They were patient, provided regular updates, and demonstrated professionalism and integrity every step of the way. You'v... See more

Rated 5 out of 5 stars

Our experience with New Homes Mortgage has been excellent from day one! As first-time buyers, we had lots of questions and weren’t always sure what to expect, but Michaela and Thomas made everythi... See more

Rated 5 out of 5 stars

My experience went really smooth and well, and Meghan Dean were wonderful throughout the process she has been guiding and helping us throughout the process which it has been amazing and everything wen... See more

Rated 5 out of 5 stars

New Homes Mortgage Helpline made my mortgage process smooth and stress-free. They submitted my application, kept me updated, and thanks to Michaela Withers and Diane Bassford for their support, my loa... See more

Rated 5 out of 5 stars

After my mortgage offer was due to expire (because the property developers have not built my house yet), not only did New Homes Group colleagues bring it to my attention but managed to renew the offer... See more

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Company details

  1. Mortgage Broker

Written by the company

You can stay in touch with the latest news and what's happening at The New Homes Group and in the housebuilding industry by following us on Twitter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Replied to 28% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

Great service

Great service. I was frequently updated throughout the process of buying my first home. It was a smooth and painless process. Would highly recommend.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Our experience has been great from…

Our experience has been great from start to finish. Sharon Hall was really helpful and informative in considering our needs for the mortgage and getting our application processed so quickly. Marina Leonard has been excellent in managing the process of us receiving our mortgage offer, and keeping us updated with developments every step of the way.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend NHMH enough

I cannot recommend NHMH enough. All the staff I have spoken to have been friendly, knowledgeable and patient. It is great to always speak to humans as well. It feels very personal and I have felt heard throughout.
I have been kept informed every step of my mortgage journey, the whole team as well as more recently my communication with Michaela Withers has been absolutely faultless. With NHMH they make applying for a mortgage and the whole process very straightforward and stress less.
Thank you, very appreciated 🙂

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Mortgage application

The guys at new homes group have been amazing helping us out throughout our mortgage process. Special thanks to Shannon Quinn and Amrit kaur we wouldn’t have a clue what to do without them !

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

My experience has been very positive…

My experience has been very positive with New Homes; I received excellent support and advice obtaining my mortgage and was given regular updates throughout the process.
Initially I was advised by Lewis Jackson who was very helpful and professional. He listened carefully to the type of mortgage I wanted then spent time locating the correct one for me. He went through the advantages and disadvantages of each possible mortgage and supported me in making a decision that was right for me. I also found providing the necessary documents and ID was completed easily; since undertaking the house buying process, I have found that systems used by others to provide documents and ID have not been straightforward but this was not the case with New Homes.
Once the mortgage was chosen, I was informed regularly of its progression by Megan Dodds who explained and clarified each step of the process. I found her to be patient and professional; who was always happy to explain anything I wasn't clear about.
Overall I found the whole process a positive experience.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Start to Finish

Our experience with New Homes Mortgage has been excellent from day one! As first-time buyers, we had lots of questions and weren’t always sure what to expect, but Michaela and Thomas made everything clear, straightforward and made what could have been a stressful process feel simple and well-organised.

Thomas guided us through the application process with patience and professionalism. After our application, Michaela took over and was equally brilliant - always keeping us updated, explaining each step, and ensuring everything moved smoothly.

We’re very grateful for all their help and couldn’t have asked for a better experience. Highly recommend New Homes Mortgage to anyone looking for knowledgeable, friendly, and reliable support when buying a home!

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Great, personal service

This is the second time I've used NHMH and I will continue to use them in the future.
The service is always outstanding, there is never a long time to get through to them. Sarah the mortgage advisor was really patient and explained everything to me that I didn't understand and explained various options. She never gave up when we encountered some challenges from lenders (I never knew some lenders don't lend on a property that's been sold for the second time in 6 months).
Marina from the progression team was always so help and called me every couple of days with an update. She was able to chase the lender up when they seemed to be dragging their feet. She was always on hand when I needed an update and most importantly she always got back to me even if it was just to say there was no update.

Thank you so much!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience from Start to Finish

New Homes Mortgage Helpline made my mortgage process smooth and stress-free. They submitted my application, kept me updated, and thanks to Michaela Withers and Diane Bassford for their support, my loan has now been accepted. Friendly, professional, and efficient, I would highly recommend them!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Shannon and Sam where both fantastic throughout the whole process. Made buying our first home easy, simple and stress free. Thank you

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Smooth and Stress-Free Loan Experience

NHMH were fantastic in supporting me through the process of getting my loan offer. Everyone I spoke to was patient, friendly, and always quick to respond. Michaela Withers, who handled my application, was especially calm, reassuring, and kept me updated at every step. I’m really grateful to her and the whole NHMH team for all their help!

September 26, 2025
Unprompted review
Rated 2 out of 5 stars

Would not recommend!

I was referred to NHMH by my builders as their "default/recommended option". While I have no doubt that they can handle routine cases, I got the impression that they might struggle with anything out of the ordinary. It felt as though they were doing me a favor by offering their mortgage service, rather than treating it as a professional service I was seeking.

The initial mortgage advisor seemed to focus on aspects that weren't entirely relevant to my situation. This approach was not particularly helpful or efficient.

I would not recommend this service, especially considering that there are excellent advisors in the market who actively listen, go the extra mile, and process applications much more quickly. These competitors offer a level of service that NHMH did not match in my experience.

I hope NHMH can reflect on this feedback and improve their service to meet the standards set by their competitors in the current market. There's significant room for improvement in terms of customer focus, efficiency, and adaptability to individual client needs.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

From no hope to our first dream home - Outstanding support

We can’t thank New Homes Mortgage Helpline enough for their incredible support. As first-time buyers with no knowledge of how the process works, what could have been overwhelming instead felt smooth and well-guided from start to finish.

A huge thank you to Jake Spriggs-Moore, who was our very first point of contact. From the very beginning, he was friendly, patient, and reassuring. He explained the process clearly, took the time to answer our questions, and kept us updated at each step. His support gave us confidence right from the start and made the whole experience far less daunting.

An extra special thank you to George Ramsey, whose dedication was simply outstanding. He even worked with us on a bank holiday, and what should have been a short call turned into over 3 hours because George wanted to make sure we fully understood everything and had all our questions answered. His patience, professionalism, and commitment left us absolutely speechless - it’s rare to see someone go so far above and beyond for their clients.

We’d also like to thank Liam Rogerson, who kept us constantly updated once our application was with the lender. His consistent communication and reassurance gave us real peace of mind that everything was moving in the right direction.

What makes this experience even more meaningful is that, while other advisors gave us little hope, New Homes Mortgage Helpline truly believed in us and worked hard to make it happen. Now, we’re just waiting for the keys to our very first dream home - something we couldn’t have imagined without the amazing support of Jake, George, and Liam.

We are beyond grateful for everything this team has done, and we would recommend New Homes Mortgage Helpline to anyone looking for genuine, caring, and expert guidance on their mortgage journey.

September 21, 2025
Unprompted review
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Rated 5 out of 5 stars

This is the first time using New Homes…

This is the first time using New Homes and I can say the say we have received has been brilliant.
I would like to say that Megan Dean and Charlie Thomas Hood have been brilliant, they return calls quickly and have kept us informed each step of the way.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Made Everything Straight Forward

They have been brilliant right from the start with Sharon providing advice on the best product for me and Megan keeping me updated on the progress of my application. Thanks to them organising the mortgage has been really straight forward.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Helen and Megan 10/10

Myself and my partners experience with New Homes Mortgage could not have been better! We started off with Helen McGowan giving us plenty of help and advice as due to being first time buyers we weren’t the most clued up. She was also quick to answer any questions we had. After the application we were helped by Megan Dean who was constantly keeping us updated with the process while also pushing for updates for the seller! Thank you both very much for making this daunting experience so much easier!

September 16, 2025
Unprompted review

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