Charles Schwab Reviews 633

TrustScore 1.5 out of 5

1.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express dissatisfaction with various aspects of the business. Many consumers report negative experiences with customer service, citing issues with staff and contact methods. The location also appears to be a point of concern for a significant number of reviewers. People have mixed opinions about the service provided, with no clear consensus. Some reviewers mention difficulties with withdrawals, account restrictions, and delays in resolving issues. Others point out discrepancies in stock ratings and problems with transferring funds. A few reviewers also express concerns about the company's honesty and transparency.

Based on these reviews

Rated 2 out of 5 stars

Don't be fooled by many of their positive reviews here, My experience with them was terrible and I regret trying them out because I lost everything to them. Avoid them at all costs and choosing to mo... See more

Rated 1 out of 5 stars

I wish I’d read Schwab reviews prior to going with this company, I’ve talked to a few nice people at Schwab - only one out of five was snotty, and the problem is that they all tell me something totall... See more

Rated 1 out of 5 stars

TD able to answer question through msg. but, CS a lot of simple question they ask you to call CS. Why can't you just put your heart to reply msg instead of pushing customer to call for non-urgent qu... See more

Rated 1 out of 5 stars

I didn’t select Charles Schwab, they acquired accounts by not earning the business, they bought accounts through acquisition of TD Ameritrade. It’s not been pleasant dealing with them. At every turn i... See more

Rated 1 out of 5 stars

They are charging 24% of my transaction in "industry fees". When asked about it, they said that's what it is and nothing can be done. When I dug into it, updating W9 would remove this issue. Now, goo... See more

Rated 1 out of 5 stars

Schwab is the bottom of the barrel. Extremely poor and unreliable customer service reps who Schwab employs however are not fully licensed not having taken the Series 7 New York Stock Exchange Exam.... See more

Rated 1 out of 5 stars

I opened this account less than 1 week ago. Sent my signature card and waited. Tried funding my account but they took too long to link my external account. I just tried logging in and I couldn't. Tri... See more

Rated 1 out of 5 stars

schwab decided out of the blue to close my accounts due to "business decision " they are completely dishonest and i do NOt recommend them at all. if they ever send you a request for info about your ac... See more

Rated 1 out of 5 stars

I am having such a bad time with this company. They just all of a sudden restricted my account "suspicious activity" and they want to verify my account with Bank Statements. I sent a copy of Driver L... See more

Rated 1 out of 5 stars

Tried to send a wire transfer. Email from Schwab said it went through. Review of my account showed it did not go thru. I never received a message there was an issue. The customer service team told... See more

Rated 1 out of 5 stars

What a huge disappointment! After depositing so much money into my Charles Schwab account, their debit card is absolutely useless! The support is awful. What a waste of time and money! I won't trust d... See more

Rated 1 out of 5 stars

Schwab may be ok for personal accounts, however opening a Simple IRA for non-profit employees is a nightmare. Every representative gives different instructions, ultimately referring back to the websi... See more

Rated 1 out of 5 stars

In short, horrible! My employer invests our RSU in Schwab and I wish I never got this RSU! Their system belongs to 19th century! Everything is messed up. I tried to create an account from their email... See more

Rated 1 out of 5 stars

Had a brokerage account with Schawb for a couple years. Decided to open a bank account last week. They open the account, take my deposit, send a debit card which I activated earlier today. Tried to lo... See more

Rated 1 out of 5 stars

Steer way from this frim, they are not sincere with their services. I have been having difficulties with my withdrawals for months and till date nothing had been done. I regret ever dealing with them.... See more

Rated 1 out of 5 stars

dealt with Schwab since merging with TD. Today they said I don't have option trading available even though I have traded options since Schwab took the account over. Trying to resolve the issue we we... See more

Rated 1 out of 5 stars

Horrible experience ! Poor interest rate !! I will not encourage anyone to continue here just follow my photo lead for the best alternative and a smooth experience .

Rated 1 out of 5 stars

I have placed several short sales of stocks and most of the time when I make a profit I'm notified days later that there were insignificant shares canceling the trade, if I am on the losing end of a... See more

Rated 1 out of 5 stars

Schwab works fine. I can't trade Canadian stock (well, unless I want to pay a big fee) so those, I buy OTC. The big problem with Schwab (look at all the 1*) is moving money around. A simple RMD, day... See more

Rated 1 out of 5 stars

My $65,000 case was resolved quickly and transparently by FLIR ZINK LÊŚ truly impressive.

Rated 1 out of 5 stars

The support from ​𝙏𝙧𝙪𝙚-𝙨𝙞𝙜𝙝𝙩-𝙡𝙚𝙜𝙖𝙡 was outstanding! As anticipated, they were extremely helpful in resolving my £28,500 frozen fund issue.

We perform checks on reviews


Company details

  1. Investment Service
  2. Asset Manager Service
  3. Finance Broker
  4. Financial Consultant
  5. Mortgage Broker
  6. Non-Bank Financial Service

Information provided by various external sources

Charles Schwab offers a wide range of investment advice, products & services, including brokerage & retirement accounts, ETFs, online trading & more.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

633 reviews

5-star
4-star
3-star
2-star
1-star


Advertisement
Rated 1 out of 5 stars

I'm rating 1 because Trustpilot doesn't…

I'm rating 1 because Trustpilot doesn't allow for a zero rating. If I could rate Schwab a -5 I would. This brokerage only cares about wealthy clients. Customer service for Thinkorswim has been reduced to a farce since Schwab took over.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Not a fantastic choice for investment…

Not a fantastic choice for investment purposes ! The interest rate is below average and i will like to warn others . Learning about SPLC change my financial status . They always keep there promise and i will forever stick with them.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

I nearly lost everything i had on this…

I nearly lost everything i had on this platform, and i hope others take time to read the reviews before making any deposits. Zinen𝚜i Investment is a far better place to invest and earn a substantial returns than here.

January 22, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Don't be fooled by many of their…

Don't be fooled by many of their positive reviews here, My experience with them was terrible and I regret trying them out because I lost everything to them. Avoid them at all costs and choosing to move on with Grand scale 's trading has been the best decision so far.

October 8, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Schwab may be ok for personal accounts

Schwab may be ok for personal accounts, however opening a Simple IRA for non-profit employees is a nightmare. Every representative gives different instructions, ultimately referring back to the website to choose from a multitude of forms. Retirement account customer service is hard to deal with as their validation process is inconsistent and the representatives are following scripts. Businesses who have IRA matching plans cannot access the Schwab portal, so all correspondence has to be done through someone’s personal account. Including uploading other employee applications. I am halfway through this process and wish I had never begun.

September 30, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Horrible experience

Horrible experience ! Poor interest rate !! I will not encourage anyone to continue here just follow my photo lead for the best alternative and a smooth experience .

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

What a huge disappointment

What a huge disappointment! After depositing so much money into my Charles Schwab account, their debit card is absolutely useless! The support is awful. What a waste of time and money! I won't trust doing any business with them ever again!

September 26, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I didn’t select Charles Schwab

I didn’t select Charles Schwab, they acquired accounts by not earning the business, they bought accounts through acquisition of TD Ameritrade. It’s not been pleasant dealing with them. At every turn it’s been difficult to get things accomplished. I am so happy to have transferred all of my accounts, my wife’s accounts, and most of my children’s accounts away from Schwab. Still dealing with not very responsive customer service getting action on the final transfer of assets. It will be a bright day when I’ve completed the work to get away from them. Not a very helpful group

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I’d read Schwab reviews prior to…

I wish I’d read Schwab reviews prior to going with this company, I’ve talked to a few nice people at Schwab - only one out of five was snotty, and the problem is that they all tell me something totally different about doing a transfer.. to add to the confusion, other family members are calling Schwab as well and they are getting more different stories.ugh. Ridiculous.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Approved, take money, send card, close?

Had a brokerage account with Schawb for a couple years. Decided to open a bank account last week. They open the account, take my deposit, send a debit card which I activated earlier today. Tried to login and got an error that I have no accounts with them; called support and they have "made a business decision" and cannot explain further to close everything and have to send a check for the money I had with them.

September 16, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look